59278 Courses

Learn counselling and psychological approaches in the Depression Counselling Diploma Level 3 course and treat people with depression. The course starts by explaining depression, its cause, the history of depression, depression and the brains and neurons, the environmental factors that affect depression, etc. Next, you will learn different types of depressions such as Dysthymia, Pre-Menstrual Dysphoric Disorder, Atypical Depression, Bipolar or Manic Depression, Antenatal and Postpartum Depression, Dysthymia in Children and Adolescents, and more. Then the course introduces you to various forms of medication and complementary alternative therapies. Lastly, the course teaches you the various counselling approaches to depression including Gestalt Therapy, Person-Centred Therapy, Family or Couples Therapy, Psychodynamic/Dynamic Interpersonal Therapy, Rational Emotive Behavioural Therapy, Clinical Hypnotherapy and Cognitive Behavioural Therapy. Who is the course for? Beginners in counselling and psychology Those who want to work with and help to people with depression Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Depression Counselling Promo FREE 00:02:00 About the Course FREE 00:03:00 About the Tutor 00:02:00 What Causes Depression Introduction 00:05:00 Melancholy and the History of Counselling 00:07:00 Signs of Depression 00:07:00 Depression and the Brain 00:06:00 Depression and Neurons 00:09:00 Stress and depression 00:10:00 Environmental and Health Factors 00:04:00 Depression and Sleep Disorders 00:06:00 Somatic Symptoms 00:06:00 Risk Factors 00:08:00 Module 1: Assessment Questions 00:05:00 Different Types of Depression Classifying Depression & Different Classification Methods 00:07:00 Cyclothymia 00:06:00 Depression and Creative Minds 00:07:00 Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression 00:07:00 Bipolar / Manic Depression 00:06:00 Antenatal & Postpartum Depression 00:09:00 Bereavement and Grief 00:09:00 Dysthymia in Children and Adolescents 00:04:00 Depression and the Elderly 00:07:00 Psychosocial & Health Factors in the Elderly 00:03:00 Module 2: Assessment Questions 00:04:00 Different Types of Medicine Neurogenesis 00:04:00 Monoamine Oxidase Inhibitors 00:04:00 Serotonin Syndrome 00:03:00 Selective Serotonin Reuptake Inhibitors 00:03:00 Tyramine 00:03:00 Medication Statistics and Doctors in the UK & USA 00:10:00 Module 3: Assessment Questions 00:03:00 Complementary Alternative Therapies Lifestyle management, Diet, Exercise, Meditation 00:07:00 St John's Wort (hypericum perforatum) 00:05:00 Omega 3 Fatty Acids 00:04:00 Tai chi, Qigong 00:04:00 Yoga 00:04:00 Acupuncture 00:03:00 Art Therapy & Music Therapy 00:08:00 Module 4 Assessment Questions 00:04:00 Counselling Approaches to Depression Person Centred Therapy 00:07:00 Family or Couples Therapy 00:09:00 Stepped Care Model (approach) 00:10:00 Psychodynamic/Dynamic Interpersonal Therapy 00:06:00 Rational Emotive Behavioural Therapy 00:06:00 Clinical Hypnotherapy & Cognitive Behavioural Therapy 00:05:00 Clinical Hypnotherapy for Post Traumatic Stress Disorder 00:05:00 Gestalt Therapy 00:06:00 The Therapeutic Relationship 00:07:00 Knowledge and Qualities Necessary to a Counsellor 00:03:00 Module 5 assessment questions 00:03:00 Thank You and Good Bye! 00:03:00 Additional Study Materials Additional Study Materials: Depression Counselling Diploma Level 3 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Stop dreaming, because living healthy and gaining muscles just became a reality Everyone has a story. If you don't take control of your life, someone else is going to write it for you. And daily exercise can definitely help you take control of your life. Why might you ask? Because exercising daily will help you get into a routine and bring structure in your life. Also if you are someone who gets bullied for your size, or how you look; then you can definitely gain some intimidating muscles. All this can be accomplished easily by simply taking this course. So what will you find in this course? You will learn about the principles of exercising, how to fit exercise into your busy life, and also identify and avoid common fitness mistakes. Part two of the course though is where you get more in depth. You will explore different exercises including the light training workouts and the much harder extensive workouts. The mysterious and ever eluding meal plans are also available in the course along with some information regarding supplements. So why to wait any longer; everyone has a story, it's time for you to write yours. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Daily Exercise Introduction 00:15:00 Is Exercising a Good Thing? Why? 01:00:00 The Principles of Exercise 01:00:00 Finding the Right Fitness Routine 01:00:00 Working Out When Time is Tight 01:00:00 Avoid These Fitness Mistakes 01:00:00 How to Fit in Exercise Time 00:30:00 Best Exercises for Women 01:00:00 Choosing a Sports Bra 01:00:00 Getting Your Family Moving 00:15:00 Using a Pedometer to Exercise 01:00:00 Exercising with Health Issues 01:00:00 Should You Use a Personal Trainer? 00:30:00 Conclusion 00:15:00 Muscle Building INTRODUCTION TO MUSCLE BUILDING 01:00:00 TRAINING EXERCISES 01:00:00 EXTENSIVE WORKOUTS 01:00:00 Power Foods Defined 01:00:00 Meal Plans: Print Out 01:00:00 Rested Performance and The Truth Behind Your Supplements 01:00:00 BODYBUILDING FOR WOMEN 01:00:00 A Note On Competitions 01:00:00 Benefits of Muscle Building 00:30:00 Final Words: Conclusion 00:15:00 Mock Exam Mock Exam- Daily Exercise and Muscle Building Course 00:30:00 Final Exam Final Exam- Daily Exercise and Muscle Building Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Securing your dream job depends largely on how you portray yourself in your CV and the interview. The CV Writing & Interview Essential Skills course is here to show you the way. In this course, you will learn the tips and tricks to stand out from your competitors. The CV Writing & Interview Essential Skills course will assist you in creating an eye-catching CV. In this course, you will learn what are the missing pieces in your resume and how to eliminate them. The course will help you identify the reason why you are not getting interview calls. You will acquire the skills and expertise to prove why you are right for the job. The course will teach you the psychological strategies and influencing techniques required to ace the interview. This CV Writing & Interview Essential Skills course is a blessing for those who wish to achieve their dreams. If you are one of them enrol in this course today and get a step closer to getting your dream job. Learning Outcomes Find out what things are missing in your CV Learn the reasons behind not getting a call for an interview Understand how tangible evidence help in securing a job Develop the ability to show the reasons to employ you Learn how to use behavioural psychology and influencing techniques in interviews Familiarise with the important questions you should ask Who is this Course for? The CV Writing & Interview Essential Skills course is for individuals who wish to create an outstanding CV and ace their interviews. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The CV Writing & Interview Essential Skills course will be beneficial for any related profession or industry, such as: Business professionals IT professionals Management professionals Teachers Engineers Office Workers AN OVERVIEW AND INTRODUCTION Why take this course? 00:04:00 Introduction to the course 00:05:00 SECTION 2 THE MAIN LECTURES Your CV - the interviewer's reason to eliminate you! 00:04:00 Your CV needs to work harder than you think 00:05:00 The three missing 'Traits' 00:04:00 You've got the interview - NOW WHAT? 00:04:00 What are my 'Tangibles'? 00:04:00 Proof Positive!! 00:04:00 The 'Missing Ingredient' to virtually guarantee selection! 00:03:00 Why does this work so well? 00:03:00 The final hurdle 00:06:00 Bringing it all together 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £ 39 o en formato PDF a un costo de £ 24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Atencion al Cliente Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Quiénes Somos y Qué Hacemos 00:30:00 Módulo Tres: Estableciendo tu Actitud 00:30:00 Módulo Cuatro: Identificando y Abordando las Necesidades de los Clientes 00:30:00 Módulo Cinco: Generando Negocios Reiterados 00:30:00 Módulo Seis: Atención al Cliente en Persona 00:20:00 Módulo Siete: Dar Atención al Cliente Por Teléfono 00:30:00 Módulo Ocho: Proveer Atención al Cliente de forma Electrónica 00:20:00 Módulo Nueve: Recuperando Clientes Difíciles 00:20:00 Módulo Diez: Entendiendo Cuándo Intensificar Las Acciones 00:20:00 Módulo Once: Diez Cosas Que Puedes Hacer Para Asombrar a Tus Clientes en Cada Ocasión 00:10:00 Módulo Doce: Cierre 00:05:00 Construccion y Gerencia de un Equipo Virtual Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Armando su Equipo Virtual (I) 00:30:00 Módulo Tres: Armando su Equipo Virtual (II) 00:30:00 Módulo Cuatro: Reuniones del Equipo Virtual 00:30:00 Módulo Cinco: Comunicación (I) 00:20:00 Módulo Seis: Comunicación (II) 00:30:00 Módulo Siete: Mejorando la Confianza 00:30:00 Módulo Ocho: Problemas Culturales 00:30:00 Modulo Nueve: Tener Éxito con un Equipo Virtual 00:20:00 Módulo Diez: Lidiando con Gente que no Sabe Jugar en Equipo 00:30:00 Módulo Once: Eligiendo las Herramientas Adecuadas 00:20:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you a Dog Lover? Are you currently a Dog Parent? And do you want to learn what is needed to take care of your best friend? Then this diploma in dog care is for you to be able to take care of your dog the best way you could. Description: A puppy can be a superb addition to your home but whether you're an accomplished pet parent or a first-time adopter. It's essential to keep your canine buddy's well-being and joy a top need. The Diploma in Dog Care will give you valuable tips for all puppy guardians that are helpful when you take care of your dog. Having a new puppy or adult dog is an exciting moment and a milestone for the entire family. Since dogs are known as man's best friend and a loyal dog is more than just a pet since they are treated as a beloved member of the family. Moreover, having a dog as a pet is like having a child albeit physically there is truly no correlation but puppies are feeling animals and need care and love as well like a child. Along these lines, in the mission to be a decent and minding dog owner, the owner should have the capacity to play out some extremely fundamental activities that are important in this disposition, which will be generally welcomed by your pet. The Diploma in Dog Care will surely help you with the basic dog care on how you should care for your dogs, what items they need and how veterinarian will be able to help you. Who is the course for? Dog owners and lovers who want to learn how to train their dogs. Dog breeders, groomers, handlers and trainers who want to know how to care for dogs properly Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience in dog training will be an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Career Path: The Diploma in Dog Care is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help the following dog-related careers: Dog Trainer Dog Breeder Dog Groomer Dog Handler Dog Service Trainer Dog Sitter Animal Behaviourist. Dog Care Dog Care Basics 00:30:00 What Items Do You Need For Your Dog 00:45:00 The Vet Is Your Friend 00:30:00 Caring For An Elderly Dog 00:30:00 Caring For A Disabled Dog 00:15:00 Caring For Small Dogs 00:15:00 Caring For Big Dogs 00:30:00 The Dangers Of Not Caring For Your Best Friend 00:30:00 Wrapping Up 00:15:00 Dog Grooming How to Groom a Dog 00:15:00 Require Materials for Grooming a Dog 00:15:00 Clipping the Nails 00:15:00 Brushing the Teeth 00:15:00 Ear Cleaning 00:15:00 Bathing 00:15:00 Brushing/Combing the Coat 00:15:00 Mock Exam Mock Exam- Diploma in Dog Care & Grooming 00:20:00 Final Exam Final Exam- Diploma in Dog Care & Grooming 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Want to avoid falling victim to security glitches that may compromise you or your colleagues', clients', family's and business's security? Protect your sensitive online information from cyber threats with this risk management course. This Diploma in Cyber Security Course is the ultimate guide to internet security, designed to help you safeguard your computer's system from malware, viruses, hackers and identity thieves. With the rapid growth of internet and information technology, the risks that come with storing sensitive data online is also increasing. Understanding how cybersecurity works is the first step to protecting yourself against cybercriminals. Learn how to safeguard your data, personal information and financial credentials from high-profile cyber attacks. Discover how to prevent hackers from stealing your information, money and identity that could damage your reputation and cause your financial status to be at risk. You will also familiarise with common scams and how to spot them. Key topics explored include online banking, child safety, virus and password protection. Who is the course for? Professionals who are using the internet in their daily life especially for their professions. Everyone who wants to protect themselves from harm the internet might cause it. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Career Path: The Diploma in Internet Security Management will be very beneficial and helpful, especially to: Businessmen Parents Professionals Students And Everyone who Uses Internet and Computers! [/vc_column_text][/vc_column][/vc_row] Introduction Introduction 00:30:00 Child Safety Online Child Safety Online 01:00:00 Secure Payment Sites Secure Payment Sites 01:00:00 Online Banking Online Banking 00:30:00 How To Keep Your Password Safe How To Keep Your Password Safe 00:30:00 Common Scams Common Scams 01:00:00 How I Got Pharmed How I Got Pharmed 01:00:00 Virus Protection Virus Protection 01:00:00 Self Maintenance Self Maintenance 00:30:00 Personal Information Online Personal Information Online 01:00:00 Is The Internet Safe? Is The Internet Safe? 00:30:00 Recommended Reading Recommended Reading: Diploma in Cyber Security 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Cyber Security 00:20:00 Final Exam Final Exam- Diploma in Cyber Security 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00