59278 Courses

Facilitation Skills Training

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making

  The course imparts knowledge about the fundamental principles and concepts underpinning crisis management, as well as how to effectively establish and implement a crisis management framework. In addition to elucidating the theoretical aspects of crisis management, the training program incorporates practical examples and scenario-based quizzes to bolster your understanding and prepare you for real-life crisis management situations. Upon successfully completing the training course, participants are eligible to take the exam and, upon passing, gain the "IECB Certified Lead Crisis Manager" Certification. This credential attests to the participant's possession of both theoretical and practical expertise, enabling them to guide and support an organization in crafting and enhancing its crisis management capability in alignment with ISO 22361 standards and industry best practices. Learning Objectives   Upon completing this training course, participants will achieve the following learning objectives: Elucidate the fundamental principles and concepts underpinning crisis management, as per ISO 22361 standards. Establish, sustain, and enhance a crisis management framework that encompasses leadership, structure, culture, and competence. Foresee, evaluate, avert, and ready for potential crises. Respond to, recuperate from, and garner insights from crises to enhance an organization's crisis management prowess.   Our approach   This training is based on both theory and best practice Lessons are illustrated with examples based on case studies Practical exercises are based on a real world case study Practice tests are similar to the Certification Exam   Course Agenda   Day 1: Introduction to ISO 22361 Day 2: The Crisis Management framework Day 3: Preparedness and Crisis prevention Day 4: Crisis response and recovery and the Certification exam   Who Should Attend?   The Lead Crisis Manager training course is designed for: Professionals accountable for establishing a crisis management capability within their organization. Professionals tasked with executing a crisis management plan and framework within their organization. Leaders responsible for managing crises. Members of crisis management teams. Individuals with a keen interest in comprehending crisis management. Those looking to initiate or progress their careers in the field of crisis management. Consultants, advisors, and experts seeking comprehensive insight into ISO 22361 crisis management guidelines. Accreditation Assessment   All candidates at official training courses are tested throughout their course with quizzes and exercises, in combination with a final exam held on the last day of the course. Both elements are a part of the overall score. For this course, the final exam constitutes a 12 question essay type which should be completed within 180 minutes. A passing score is achieved at 70%.   Exam results are returned within 24 hours, with successful candidates receiving both a digital badge and a Certificate of Achievement. Prerequisites   Delegates should have a basic understanding of ISO 22361 What's Included?   Participant Guide Study materials Exam Pass Guarantee Provided by   This course is Accredited by NACS and Administered by the IECB

  The IECB Certified Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO), allowing you to help organizations understand and implement solutions that meet the compliance requirements of the General Data Protection Regulation (GDPR), as well as a number of other regulatory requirements. The course takes a practical look at the GDPR requirements and advises on the mapping of solutions. In this way, delegates can master the role of the DPO and become competent to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority. About This Course   After attending the training course, you can sit for the exam, and gain the 'Certified Data Protection Officer' credential, which validates that you have the Legal and regulatory knowledge required of a key adviser and practical knowledge to advise organisations how to meet their obligations regarding the GDPR compliance   Learning Outcomes; Acquire a thorough understanding of the basic concepts and components of global Data Protection Regulation(s) Understand the correlation between the General Data Protection Regulation and best practice standards such as ISO 27701 Acquire a thorough understanding of the data protection by design requirements, particularly in relation to the protection of data Interpret the data protection requirements within the context of an organization Understand how to support an organization to plan, implement, manage, monitor and maintain ongoing compliance to the GDPR   Our approach  This training course is based on the practical application of best practices used in exercising the role of the DPO. Course modules include practical examples of the role of DPO. Delegates are encouraged to engage in discussions and exercises. A Case Study which brings the materials to life.   Course agenda   Day 1: Introduction to the GDPR Principles Day 2: The role of the DPO in the determination of a GDPR compliance program Day 3: The role of the DPO in business operations Day 4: Monitoring and maintenance of the GDPR compliance programme, as well as the examination   Prerequisites   A basic understanding of the GDPR will benefit course delegates.  What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam fees Who Should Attend?   Individuals seeking to move into the role of DPO Team members who define, implement, and maintain a GDPR compliance programme Information Security Managers responsible for the personal data protection of an enterprise and the management of its risks Members of an information security, risk management, or Data Governance team Our Guarantee   We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and train for free, with the exam retake included too. Assessment   All candidates at official training courses will be offered the opportunity to sit the associated exam. For CDPO, this constitutes a 12 question essay type exam which should be completed within 240 minutes. A passing score is achieved at 70%. Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB.

The NVQ Level 3 NVQ Diploma in Occupational Work Supervision is appropriate for individuals who supervise others in a construction area and are looking to become eligible for the Gold CSCS Card. The qualification modules will be discussed and agreed upon with each individual candidate to ensure that the qualification will be suited to your job role. Each candidate will be allocated a designated and qualified assessor to provide support throughout the qualification and provide information, advice and guidance to candidates in order that they can achieve the qualification. If you require further information or are looking to undertake this qualification, please contact us. CSCS Cards Candidates can undertake the CSCS test and obtain the red (Provisional) CSCS card on signing up for various qualifications. The red card can usually be obtained within 7 to 14 days and can be used to access the construction sites for a period of 12 months. On completion of the qualification candidates can upgrade or renew their CSCS Card to the full 5 year card.

  ISO 45001 is the first global Occupational Health and Safety Management System standard that replaces OHSAS 18001. The ISO 45001 Lead Auditor training enables you to develop the necessary expertise to perform an Occupational Health and Safety Management System (OH&S MS) audit by applying widely recognized audit principles, procedures and techniques.  About This Course   During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.    Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.   After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the 'IECB Certified ISO 45001 Lead Auditor' credential. By holding an IECB Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.   Learning objectives   Understand the operations of an Occupational Health and Safety Management System (OH&S MS) based on ISO 45001 Acknowledge the correlation between ISO 45001 and other standards and regulatory frameworks Understand the auditor's role in planning, leading and following-up on a management system audit in accordance with ISO 19011 Learn how to interpret the requirements of ISO 45001 in the context of an OH&S MS audit   Educational approach   This training is based on both theory and best practices used in OH&S MS audits Lecture sessions are illustrated with practical questions and examples Practical exercises include examples and case study discussions Practice tests are similar to the Certification Exam Prerequisites   A foundational understanding of ISO 45001 and knowledge of audit principles.  What's Included?   Refreshments & Lunch* Course Slide Deck Official Study Guides Official Exam Q&A The Exam   * Classroom based courses only   Who Should Attend?   Auditors seeking to perform and lead Occupational Health and Safety Management System (OH&S MS) certification audits Managers or consultants seeking to master an Occupational Health and Safety Management System audit process Individuals responsible for maintaining conformance with OH&S MS requirements Technical experts seeking to prepare for an Occupational Health and Safety Management System audit Expert advisors in Occupational Health and Safety Management Accreditation Assessment   Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours.   Provided by   This course is Accredited by NACS and Administered by the IECB.

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27001 Lead Auditor training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Information Security Management System (ISMS) based on ISO 27001. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. About This Course   Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the "ISO/IEC 27001 Lead Auditor' credential. By holding this Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to` audit organizations based on best practices.   The training course is based on both theory and best practices used in ISMS audits Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam   The course is delivered both as a Live Online or Classroom environment, as follows; Day 1: Introduction to Information Security Management Systems (ISMS) and ISO/IEC 27001 Day 2: Audit principles, preparation and launching of an audit Day 3: On-site audit activities Day 4: Closing the audit and Examination   Learning Objectives Understand the operations of an Information Security Management System based on ISO/IEC 27001 Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011 Learn how to lead an audit and audit team Learn how to interpret the requirements of ISO/IEC 27001 in the context of an ISMS audit Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011   The exam covers the following competency domains:   Domain 1: Fundamental principles and concepts of an Information Security Management System (ISMS) Domain 2: Information Security Management System controls and best practices based on ISO/IEC 27002 Domain 3: Planning an ISMS implementation based on ISO/IEC 27001 Domain 4: Implementing an ISMS based on ISO/IEC 27001 Domain 5: Performance evaluation, monitoring and measurement of an ISMS based on ISO/IEC 27001 Domain 6: Continual improvement of an ISMS based on ISO/IEC 27001 Domain 7: Preparing for an ISMS certification audit Prerequisites   A foundational understanding of ISO/IEC 27001 and knowledge of audit principles.    What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam   Who Should Attend?   Auditors seeking to perform and lead Information Security Management System (ISMS) certification audits Managers or consultants seeking to master an Information Security Management System audit process Individuals responsible for maintaining conformance with Information Security Management System requirements Technical experts seeking to prepare for an Information Security Management System audit Expert advisors in Information Security Management Our Guarantee   We are an approved IECB Training Partner for all of our courses. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 240 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Provided by   This course is Accredited by NACS and Administered by the IECB

  ISO/IEC 27032: 2023 Lead Cybersecurity Manager training enables you to acquire the expertise and competence needed to support an organization in implementing and managing a Cybersecurity program based on ISO 27032: 2023 and the NIST Cybersecurity framework. About This Course   During this training course, you will gain a comprehensive knowledge of Cybersecurity, the relationship between Cybersecurity and other types of IT security, and stakeholders' role in Cybersecurity.    After mastering all the necessary concepts of Cybersecurity, you can sit for the exam and gain "Certified ISO/IEC 27032 Lead Cybersecurity Manager' Certification. By holding this certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Cybersecurity.   Learning objectives   Acquire comprehensive knowledge on the elements and operations of a Cybersecurity Program in conformance with ISO/IEC 27032 and NIST Cybersecurity framework Acknowledge the correlation between ISO 27032, NIST Cybersecurity framework and other standards and operating frameworks Master the concepts, approaches, standards, methods and techniques used to effectively set up, implement, and manage a Cybersecurity program within an organization Learn how to interpret the guidelines of ISO/IEC 27032 in the specific context of an organization Master the necessary expertise to plan, implement, manage, control and maintain a Cybersecurity Program as specified in ISO/IEC 27032 and NIST Cybersecurity framework Acquire the necessary expertise to advise an organization on the best practices for managing Cybersecurity   Educational approach   This training is based on both theory and best practices used in the implementation and management of a Cybersecurity Program Lecture sessions are illustrated with examples based on case studies Practical exercises are based on a case study which includes role playing and discussions Practical tests are similar to the Certification Exam Prerequisites   A fundamental understanding of ISO/IEC 27032: 2023 and comprehensive knowledge of Cybersecurity. What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam Who Should Attend?   Cybersecurity professionals Information Security experts Professionals seeking to manage a Cybersecurity program Individuals responsible to develop a Cybersecurity program IT specialists Information Technology expert advisors IT professionals looking to enhance their technical skills and knowledge Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Provided by   This course is Accredited by NACS and Administered by the IECB

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27005 Lead Risk Manager training enables you to acquire the necessary expertise to support an organization in the risk management process related to all assets of relevance for Information Security using the ISO 27005 standard as a reference framework. During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an Information Security Risk Management program. The training will also contain a thorough understanding of best practices of risk assessment methods such as OCTAVE, EBIOS, MEHARI and harmonized TRA. This training course supports the implementation process of the ISMS framework presented in the ISO/IEC 27001 standard. About This Course   After mastering all the necessary concepts of Information Security Risk Management based on ISO/IEC 27005, you can sit for the exam and gain the "Certified ISO/IEC 27005 Lead Risk Manager' credential. By holding this credential, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Risks.   Learning objectives Master the concepts, approaches, methods and techniques that enable an effective risk management process based on ISO/IEC 27005 Acknowledge the correlation between Information Security risk management and security controls Learn how to interpret the requirements of ISO/IEC 27001 in Information Security Risk Management Acquire the competence and skills to effectively advise organizations on Information Security Risk Management best practices Acquire the knowledge necessary for the implementation, management and maintenance of an ongoing risk management program Educational approach This training is based on both theory and best practices used in Information Security Risk Management Lecture sessions are illustrated with examples based on cases studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Who Should Attend?   Information Security risk managers Information Security team members Individuals responsible for Information Security, compliance, and risk within an organization Individuals implementing ISO/IEC 27001, seeking to comply with ISO/IEC 27001 or individuals who are involved in a risk management program IT consultants IT professionals Information Security officers Privacy officers What's Included?   Official Course Slide decks Candidate pack Exam fees Prerequisites   A foundational understanding of ISO/IEC 27005 and knowledge of Risk Assessment and Information Security. Our Guarantee     We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment   The exam for this course is a 12 question essay type. The pass mark is 70% and should be achieved within the allotted 150 minute exam timeframe. Exam results are provided within 24 hours. Provided by   This course is Accredited by NACSand Administered by the IECB

  During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an organizational incident management plan. The compatibility of this training course with ISO/IEC 27035 also supports the ISO/IEC 27001 by providing guidance for Information Security Incident Management. After mastering all the necessary concepts of Information Security Incident Management, you can sit for the exam and gain "Certified ISO 27035 Lead Incident Manager" Certification. By holding this certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Incidents. About This Course   Learning objectives   Master the concepts, approaches, methods, tools and techniques that enable an effective Information Security Incident Management according to ISO/IEC 27035 Acknowledge the correlation between ISO/IEC 27035 and other standards and regulatory frameworks Acquire the expertise to support an organization to effectively implement, manage and maintain an Information Security Incident Response plan Acquire the competence to effectively advise organizations on the best practices of Information Security Incident Management Understand the importance of establishing well-structured procedures and policies for Incident Management processes Develop the expertise to manage an effective Incident Response Team   Course Agenda   Day 1: Introduction to Information Security Incident Management concepts as recommended by ISO/IEC 27035 Day 2: Designing and preparing an Information Security Incident Management plan Day 3: Enacting the Incident Management process and handling Information Security incidents Day 4: Monitoring and continual improvement of the Information Security Incident Management plan and the Exam.   Additional Information   Certification fees are included in the exam price. An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. In case candidates fail the exam, they can retake it within 12 months of the initial attempt for free. Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of the IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Prerequisites   A fundamental understanding of ISO/IEC 27035 and comprehensive knowledge of Information Security.  What's Included?   Delegates will be provided with; Course Slide deck Questions and Answers Bank Participant Guide Who Should Attend?   Information Security Incident managers IT Managers IT Auditors Managers seeking to establish an Incident Response Team (IRT) Managers seeking to learn more about operating effective IRTs Information Security risk managers IT system administration professionals IT network administration professionals Members of Incident Response Teams Individuals responsible for Information Security within an organization Provided by   This course is Accredited by NACS and Administered by the IECB