63245 Courses

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved. You'll learn about the three main areas in which problems can occur - people tasks and resources. Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. You'll learn about the Equality Act 2010 and how it applies to discrimination. There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively. It'll also cover problems with resources, such as a lack of raw materials or equipment. You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations. Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Our Safeguarding courses have been created because, first and foremost, each and every one of us has basic human rights. Chief among these is the right to be healthy, happy and treated well, regardless of race, age, gender or location. When these rights are abused in some way it’s wrong, and it is therefore vital that guidelines, policies and procedures are followed to enable everyone, without exception to live a life in which these basic values and rights are maintained and upheld. This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. This includes, but isn’t limited to, those that work in domiciliary care, the NHS, community centres, prisons or with a family member at home, and sets out the roles and responsibilities everyone must undertake to protect an adult’s right to live in safety, free from abuse and neglect. You and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives and this course can bring you one step closer to being able to do this. This means that whatever the circumstance, you and the organisation you work for must take appropriate and proportional measures necessary for the protection of adults in your care, while still ensuring they are supported and empowered to have control over how they want to live their lives. During this course you will hear many facts, figures and details surrounding the risk to adults in need of care and support, the types of abuse suffered and key safeguarding legislation put in place to minimise the abuse of adults with care and support needs. By the end of this course, you will have learned a better understanding of safeguarding principles and be able to apply them to your role. This includes being able to define the key terminology in relation to safeguarding; identify the principle laws that relate to safeguarding and why they have been put in place to minimise abuse; recognise and respond to the ten types of abuse suffered by vulnerable adults; identify and report concerns of abuse or neglect; describe your role, responsibilities and boundaries; ensure people are supported and encouraged to make their own decisions and give informed consent, and finally manage the environment to minimise the risk of abuse.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: Pubs, hotels, restaurants. Supermarkets and retail environments. Food and drink manufacturers. Hospitals. Care homes. Schools.

In the last decade the threats to our society have multiplied and evolved in many ways. Terrorist organisations have transferred their fight from Iraq and Afghanistan to our back garden, Europe – and we have seen the damage that a small number of determined individuals can do. This course will start by introducing the role of the lockdown officer then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place.

Language Proficiency Assessment and Action Plan (One Hour – One-to-One Class)

IELTS Speaking Simulation (One-to-One Session/One Hour)

Duolingo Test Preparation

This course will define social care and talk about why people choose it as a career and what its goals and objectives are. It will also cover job descriptions, person centred care, understanding code of practices and the basics of government legislation. Finally it will touch on dealing with conflicts at work.

This course describes in detail the many facets and procedures of the Mental Capacity Act. This includes who the act affects, when it applies, how to assess capacity and the procedures that can be put in place in the home or workplace to ensure best practices are followed and people are treated fairly at all times.