65656 Courses

Think of a presentation organized as parts of a body: head and eyes, body, legs, and feet. We will guide you to select and outline supporting materials for each main point. Discover how to prepare your introduction and summary to deliver your main points. Your opener and close are the most impactful parts of your presentation. Learning Objectives Explain how to create a presentation using four parts of the "presentation body", Prepare effective visuals, transitions, introductions, and summaries, Write compelling openers, Recommend a closing call to action Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Compliments are verbal or written expressions of admiration, praise, recognition, honor, congratulations, affection, or encouragement. An empowered compliment is an expression of appreciation that can cultivate confidence and creative contributions for both the sender and receiver. Benefit from our steps to deliver an empowered compliment. We will also show you the importance of acknowledging a compliment when one is offered. Learning Objectives Explain the benefits of compliments, Effectively receive a compliment, Write an empowered Thank You note Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Confidence is a situational expectation of positive outcomes while developing strengths and managing weaknesses. We will help you to identify your strengths and four ways to develop them. Manage your weaknesses to get the job done right. Learning Objectives Describe how confidence builds rapport, Identify your strengths, Implement four ways to develop your strengths confidence Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

"Preventing Sexual Harassment in the Workplace" addresses the challenge of creating a safe and respectful work environment free from any form of harassment or discrimination based on gender or sex. This involves implementing comprehensive policies, training programs, and reporting mechanisms to prevent, address, and eradicate instances of sexual harassment. Discover the critical importance of proactive measures in fostering a culture of zero tolerance for sexual harassment, promoting employee well-being, and mitigating legal and reputational risks for organizations. By prioritizing awareness, education, and accountability at all levels of the organization, the goal is to create an inclusive workplace where all employees feel valued, respected, and empowered to speak up against harassment. Learning Objectives The following are some of the key outcomes in this course: Develop an understanding of discrimination, Define harassment and four types of harassment, Recovering From Sexual Harassment, Three stages of intervention, Five tips to prevent sexual harassment Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1.Understanding Harassment and Discrimination In this lesson, you'll learn what harassment and discrimination are and explore some examples of each behavior type. In the end, you'll get an assessment to check if your conduct, or that of others, is supporting a safe and respectful work environment. 2.What Is Sexual Harassment? In this lesson, you'll learn about sexual harassment in the workplace. First, we'll dive into what it is and what it isn't, as well as the types of relationships under which it can occur. You'll also learn about the two kinds of abuse that are illegal under Title VII of the Civil Rights Act of 1964 as well as their psychological and professional impact. 3.Four Forms of Sexual Harassment and Their Consequences In this lesson, you'll explore examples of verbal, nonverbal, physical, and visual sexual harassment. You'll learn why those behaviors are bad for business and what potential consequences harassers face. Boosting your self-awareness, you'll also take an assessment to check your conduct. 4.What to Do if You're Being Sexually Harassed at Work In this lesson, you'll learn what to do if you experience sexual harassment in the workplace. First, we'll tackle the fear of retaliation-including what retaliation looks like and why you're protected against it. Then, you'll learn what steps you can take to stop and document the behavior, as well as a few tips for recovering psychologically. 5.Bystander Intervention In this lesson, you'll get an action plan for those situations by learning what bystander intervention is, reasons people have for not intervening, and practical actions you can take to help those who are targeted by sexual harassment. 6.Preventing Sexual Harassment as a Supervisor In this lesson, you'll learn why prevention is vital, how to address it with five strategies, and why managers are critical to leading that charge. 7.What to Do if You're Being Sexually Harassed at Work In this lesson, you'll learn what to do if you experience sexual harassment in the workplace. First, we'll tackle the fear of retaliation-including what retaliation looks like and why you're protected against it. Then, you'll learn what steps you can take to stop and document the behavior, as well as a few tips for recovering psychologically. 8.Responding to Sexual Harassment Complaints In this lesson, you'll learn what to do if you hear that one of your team members is experiencing sexual harassment at work. You'll also learn how to handle the complaint in a way that's legal, professional, and ethically responsible by looking at some critical dos and don'ts.

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between direct and indirect communication. We communicate at our best when balancing directness with indirectness, being frank and diplomatic. Understand how to ask clarification questions to increase clarity and using the correct language with your customer. Learning Objectives Explain the difference between direct and indirect communication, Apply six tips for increasing listening clarity, Communicate in your customer's "language" Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams