59276 Courses

Confirming a sale takes both nature-or common sense, and nurture-good technique. You will learn how to look for verbal and visual buying signals throughout. We will show you how getting to yes requires stacking building blocks of smaller yeses and how to always advance the sale to the next realistic step. Learning Objectives Explain the ABC's of getting to yes, Identify buying signals, Implement steps for getting to yes, Build a pyramid of yeses that lead to a confirmation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how to create, execute, and control a defined territory plan. How to set sales goals, create opportunities, and route your area. Understand how to distinguish the important from the urgent. We will show you how to divide your contacts into categories and how often you need to communicate with the various contacts. We will guide you how to route your territory around high-payoff accounts and geographic clusters. Explore the importance to use only one calendar, a scheduling system, and electronic contact tools. Learning Objectives Apply seven steps to creating a territory management plan, Implement ABCD opportunity contact strategies, Calculate your value per hour, Utilize routing guidelines to maximize travel time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The biggest reason for lack of team motivation are psychological (work satisfaction) and performance obstacles. Take steps to remove or reduce those obstacles within your control or influence. Understand how you can be responsible for creating the workplace in which you want to be-an individual's motivated attitude is contagious. Learning Objectives Apply six steps for removing work satisfaction obstacles, Implement nine ways to keep team members motivated Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. Learning Objectives Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals

Warm calls are contacts made to a prospect with whom you have a relationship connection either through your own networking or a third party. Understand the referral truths and why it is important for you. Discover how to apply a warm call prospecting strategy to sell more in less time and why the key to this is consistency. Learning Objectives Define referrals, Summarize three referral truths, Describe 11 warm call referral strategies for selling more in less time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to base duty-principled decisions on doing what is right according to natural laws such as the right to life, health and safety. How do you take the emotion out of a situation and decide what is right? We will show you how to understand the facts, the ethical dilemma, stakeholders, the consequences, duties and responsibilities, character and integrity and clarify these before reaching a decision. Learning Objectives Apply three philosophical approaches for resolving ethical dilemmas, Implement seven steps to ethical dilemma decision-making Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams