59444 Courses

Assertive behavior is to confidently express what one feels, believes, or thinks while respecting the boundaries of feelings, beliefs, and thoughts of others. Understand the three components of interpersonal communication in more detail, verbal, vocal and visual message. We will show you how to own your thoughts and feelings and take a stand to express your rights or emotions. Learning Objectives Identify the three components of interpersonal communication, Describe the benefits of assertiveness, Explain verbal, vocal, and visual language and behaviors Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

People don't leave organizations, they leave people. We will show you a tool you can use to retain employees. Reward, empowerment, training, appreciation, involvement and care are all vital for employees. Learn how to motivate your staff and realize why the quality of leadership and management are important. Learning Objectives Identify two keys to employee retention, Summarize the R.E.T.A.I. N. system for improving employee retention, Explain strategies for nurturing employees Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal. Learning Objectives Explain the benefits of peer coaching, Implement behaviors of effective peer coaches, Apply the GROW model for sequencing questions in a coaching session Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Initiative is the ability to take action without specific directives from others and is critical to organizations to stay competitive. Discover how you can achieve balanced flexibility while understanding how to see worthwhile opportunities. We will show you how to act responsibly without being told what to do. Learning Objectives Explain the importance of taking responsible initiative, Exhibit personal attributes for responsible initiative, Apply ways to go above and beyond Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Synergy produces greater results than the effort of one working alone. Discover the benefits of working together in teams to enhance productivity. Understand how to manage up when required and what will impact the team. Get others to help you and discover how initiative is the secret in how teams achieve synergistic results. Learning Objectives Explain the benefits of synergy and teamwork, Apply six guidelines for enrolling the help of others, Summarize how to be an effective team member, Resolve peer accountability issues Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem recognition occurs when you become aware of a gap between where you are and where you want to be. We will guide you to proactively look for hidden problems using tools such as a gap analysis, surveys and interviews. How do you unpack a problem to see the entire problem and not only a small part of the problem? Understand what you can do to initiate problem recognition and how you can gather data. Learning Objectives Define a problem, Recognize early symptoms of common problems, Initiate a formal problem recognition process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control. Learning Objectives Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams