59444 Courses

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a 'feed-forward' process that will be extremely powerful for you in the future. Learning Objectives Summarize the criteria for ineffective and effective feedback, Deliver two types of effective feedback, Explain how to effectively receive feedback Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

During the change management process, you will have various obstacles on this journey. Let us help you to understand how to anticipate and plan for obstacles. Building trust will be key during this process. Follow our guide to improve the trust between yourself and the team during this process. Learning Objectives Apply strategies for leading non-stop simultaneous change, Anticipate and plan for obstacles, Build trust Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.

Poor hiring practices shows up in both the bottom line and in hidden costs. A focused and organized recruitment strategy begins with a checklist of items to guide the hiring process and we will show you how to write effective job descriptions. We will help you to understand why interviews, reference checks and testing are critical in the hiring process. Learning Objectives Describe elements of effective hiring using a checklist,Write an effective job description, Implement guidelines for conducting an interview Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Arguments are used to persuade and contain a claim and conclusion and explanations are used to increase understanding by finding the best reasoned answer through a learning process. Understand the four steps for optimal understanding and how to use questioning to increase your level of understanding. Discover the power of reflection as it will help you to make the correct decisions. Learning Objectives Explain the difference between arguments and explanations, Apply four steps to optimal understanding Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal. Learning Objectives Explain the benefits of peer coaching, Implement behaviors of effective peer coaches, Apply the GROW model for sequencing questions in a coaching session Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Synergy produces greater results than the effort of one working alone. Discover the benefits of working together in teams to enhance productivity. Understand how to manage up when required and what will impact the team. Get others to help you and discover how initiative is the secret in how teams achieve synergistic results. Learning Objectives Explain the benefits of synergy and teamwork, Apply six guidelines for enrolling the help of others, Summarize how to be an effective team member, Resolve peer accountability issues Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Leading with kindness is a fundamental aspect of effective leadership in the business world. However, many individuals face challenges in understanding and implementing this approach. The problems people encounter include misconceptions about kindness being a sign of weakness, difficulty in balancing kindness with assertiveness, and uncertainty about how to cultivate a kind and inclusive work environment. This training program aims to address these issues by providing insights into the significance of leading with kindness, strategies for integrating it into leadership practices, and practical tips for creating a workplace that values empathy, compassion, and collaboration. Learning Objectives The following are some of the key outcomes in this course: Define the main components of leading with kindness Kind leadership impact: self-awareness, empathy & mindset Identify the benefits of leading with kindness for high performance Understand the connection between productivity and kind leadership Identify leaders who role-model kind leadership Target Audience Managers, Team Leaders, Young Professionals

In the fast-paced and often stressful world of business, one common challenge that people face is neglecting their holistic well-being. The pressures of work can lead to physical, mental, and emotional burnout, impacting not only the individual's health but also their productivity and overall performance. Participants will learn how prioritizing their well-being not only benefits them personally but also contributes to a more positive and productive work environment. This training provides valuable insights and strategies for leading with kindness towards oneself and others. Learning Objectives The following are some of the key outcomes in this course: Analyze the connection between well-being and leading with kindness Identify the benefits of a holistic well-being dimension Apply well-being initiatives as part of a regular kind leadership practice Build trust and psychological safety Target Audience Managers, Team Leaders, Young Professionals