63314 Courses

This course is designed to enhance your ability to manage critical conversations in the workplace in a way that both inspires growth and engagement and moves people, processes, and the organization forward. We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.

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Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

The Power of Acknowledgment: On-Demand The Power of Acknowledgment is an ingenious yet clear-cut model of behavior and action. These behaviors and actions, when properly practiced by people on an ongoing basis, is transformational. According to author/trainer Judith W. Umlas experience of 14 years of training and delivery practice globally, it will change your interactions with everyone in both your personal and professional life in profound and positive ways. Your behavior and way of being will actually transform this practice. And when enough people are doing this -- at least most of the time -- the world will also change in amazing ways. That's her vision, and when enough people participate in this behavioral change model it's also her prediction! In this interactive, engaging, high-impact and fun course, you will be given the priceless tools that you can put into immediate action. These help you overcome your barriers to acknowledging others in heartfelt and authentic ways. Inspiring stories and case studies will move and energize you. And you will actually get to practice your new or enhanced skills. The goal of this course is to identify techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. This course will become a catalyst for an immediate, positive change in your life and the life of others that are part of your world! What You Will Learn At the end of this program, you will be able to: Use the 7 Key Principles of Acknowledgment Practice the 5 C's of Acknowledgment Improve your relationships in all facets of life Identify myths that get in the way of your expressing heartfelt and authentic acknowledgment, appreciation and gratitude to your team members and others Be a Champion for Change where you live, in your workplace and community Acknowledge people on a regular basis in ways that make a profound difference to them, to you, and to any organization The Power of Acknowledgment The 7 Principles of Acknowledgment Transforming Challenging Relationships Through Acknowledgment' The Five Cs of Acknowledgement

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand The ultimate purpose of metrics and dashboards is not to provide more information, but to provide the right information to the right person at the right time using the correct media and in a cost effective manner. This is certainly a challenge. As computer technology has grown, so has the ease by which information can be generated and presented to management and stakeholders. Today, everyone seems concerned about information overload. Unfortunately, the real issue is non-information overload. In other words, there are too many useless reports which cannot easily be read and which provide readers with too much information, much of which may have no relevance. We are now struggling to find better ways of communicating. Our focus today is on the unique needs of the receiver of the information. The need to make faster and better decisions mandates better information. Humans have a variety of ways by which they can absorb information. We must address all of these ways in the selection of the metrics and the design of the dashboards. The three most important words in a stakeholder's vocabulary are, 'Making informed decisions.' This is usually the intent of effective stakeholder relations management. Unfortunately, this cannot be accomplished without an effective information system based upon meaningful and informative metrics and key performance indicators (KPIs). For decades we believed that the only information that needed to be passed on to the client and the stakeholders were information related to time and cost. Today, we realize that true project status cannot be determined from time and cost alone. Each project may require its own unique metrics and key performance indicators. The future of project management may very well be metric-driven project management. Information design has finally come of age. Effective communications is the essence of information design. Today, we have many small companies that are specialists in information design. Larger companies may maintain their own specialist team and call these people graphic designers, information architects or interaction designers. These people maintain expertise in the visual display of both quantitative and qualitative information necessary for informed decision-making. Traditional communications and information flow has always been based upon tables, charts and indexes that were hopefully organized properly by the designer. Today, information or data graphics combines points, lines, charts, symbols, images, words, numbers, shades and a symphony of colors to convey the right message easily. What we know with certainty is that dashboards and metrics are never an end in themselves. They go through continuous improvement and are constantly updated. In a project management environment, each receiver of information can have different requirements and may request different information during the life cycle of the project. What You Will Learn Gain a better understanding of why metrics management has grown Develop a deeper understanding that there are different types of metrics and KPIs, and that not all metrics should be reported to the client or stakeholders Understand how effective metrics, when combined with dashboards, can facilitate the decision-making process Understand the complexities with dashboard design Be able to identify how many metrics are necessary and how too many metrics can create communication Understand the need for value-based metrics Understand the critical issues with the implementation of a metrics management program Understanding Value-Based Metrics Targets and Measurements Graphical Displays of Metrics and KPIs Understanding Key Performance Indicators (KPIs) Understanding Metrics The Driving Forces for Better Metrics Changing Times: The Growth of PM 2.0 Understanding Dashboards Metric Management Systems Metric Management Systems Benefits of a Metric Management Program

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IPAF training is the most widely recognised standard for Mobile Elevated Work Platform operators. These are commonly known as MEWP’s or Scissor Lifts and Cherry Pickers. MHA Training is a fully approved and registered IPAF member and we can deliver a wide range of courses. This can be done at our training centre in Warrington or On-Site at customer premises Nationwide. The International Powered Access Federation (IPAF) promotes the safe and effective use of powered access worldwide. Set up in 1983, IPAF is a non-profit organisation that represents the interests of member training companies. Over the years, IPAF has played a key role in promoting many of the design safety and testing procedures that are now established in the powered access industry. Companies such as MHA Training in Warrington are responsible for training for over 90,000 operators each year. Those who successfully complete their training at our centre in Warrington, or out On-Site nationwide are awarded the PAL Smart card. The (Powered Access Licence) is the most widely held and recognised qualification for mobile platform operators. The PAL Smart card is valid for five years and shows the machine categories that an operator has been trained on. It also features the holders photo and signature, and can be verified on their website. IPAF itself does not provide any training, it is provided by approved quality training centres like MHA Training. Approved training centres are regularly audited by IPAF, which ensures the highest standards are consistently met. Class sizes are kept small and courses generally last 1-2 days and are a mixture of theory and practical. To ensure success candidates must then undergo a 30 question multiple choice paper and a practical test. Course material is available in many languages and training centre’s receive regular updates. MHA Training was established in 2008 based at our training centre in Warrington, Cheshire. We provide an array of services On-Site also for clients around the North West in areas such as Manchester, Liverpool, Widnes, St. Helens, Runcorn, Wigan, Preston and Leeds. Over the years we have expanded and have instructors available Nationwide. IPAF E-Learning. IPAF’s new E-learning module is part of its full training programme for mobile elevating work platforms (MEWPs). The E-learning module delivers flexibility and interactive tools, with the same emphasis on practical training. Together with supervised written and practical testing of operator skills. E-learning can lead to a PAL Card (Powered Access Licence) which proves that the operator has successfully completed the training and is able to operate MEWP’s safely. Benefits: Flexible. Trainees complete the theory part anytime, anywhere, on any device, at their own pace. Interactive. Engages trainees with games, quizzes, videos and simulations. Operator E-learning does not replace practical training. Trainees who complete the online session must still pass a supervised theory test with an IPAF centre like MHA training. Also must successfully complete a minimum half-day of practical training and testing before being issued a PAL Card as proof of successfully completed operator training. Training Courses Available: Operators. Demonstrators. Static Boom (1b). Mobile Vertical (3a). Mobile Boom (3b). Push Around Vertical (PAV). Other courses: Harness Use and Inspection (H).

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A one-day training for counsellors, nurses, managers and healthcare practitioners who want to learn how to set up and facilitate Reflective Practice groups. Reflective Practice is the cornerstone of professionalism in healthcare. It develops clinical skills, improves decision-making, enhances work satisfaction, and reduces burnout.

Runs on Sundays 25th Februrary and 2nd March 10:30-3:30 Make the fab Tilly and the Buttons Coco or Billy dress in this one day class. These dresses are made from knitted fabric and therefor a great pattern to make in a short time - No zips or buttonholes! It should just fit straight out of the envelope. This is a good class to learn about using stretch fabrics on a domestic sewing machine. For a more in-depth class covering fitting please join the 3 day dressmaking course instead.   The pattern for this garment is included in the class fee, as are the machines, haberdashery, endless tea and coffee. All you'll need to bring is the fabric for your dress, I will discuss the exact amount and what kind is suitable once the class is booked.    This is a small class so you will get lots of time with me. I will have a maximum of 4 students in the class but usually we just have 2 or 3.  Event Terms & Conditions Classes need to be paid for at the time of booking. They will only run once the minimum number of students is met. My studio sadly isn’t accessible to those with mobility issues. I have cats but no soft furnishings or carpets in the studio so most people with allergies are fine with antihistamines.