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COURSE INFORMATION Join us for a two-day immersive course crafted to equip participants with an in-depth understanding of remote audit methodologies. Delve into the nuances between remote and face-to-face audits, dissecting their respective strengths and limitations. Through practical scenarios tailored for remote audit conduct, this course stands as an essential counterpart to our on-site audits course The Auditing Course. WHO SHOULD ATTEND: Applicable across various domains of regulated research and development, this course proves invaluable in contexts requiring a quality system for audit. Participants with firsthand audit experience stand to gain the most benefit from this programme. EXPANDING ON PREVIOUS LEARNING: This course extends its relevance to all forms of audits and further amplifies concepts explored in RQA's suite of research quality assurance courses, including: 'Research Quality Assurance for Good Laboratory Practice,' 'Good Clinical Practice Auditing – Principles and Practice,' and 'Good Manufacturing Practice for Investigational Medicinal Products.' BENEFITS INCLUDE IMPROVED: * Understand the processes of planning, conducting, reporting and follow-up of audits * Recognising the importance of personal approach in developing positive audit outcomes * Ability to analyse evidence and present logical audit findings * Appreciate the importance of audit in continuing improvement. THIS COURSE IS STRUCTURED TO ENCOURAGE DELEGATES TO: * Discuss and develop ideas * Solve problems * Exchange information. -------------------------------------------------------------------------------- TUTORS Tutors will be comprised of (click the photos for biographies): ANDREW WADDELL Founder Director, Tower Mains Ltd ROSEMARY ICHABA Senior QA Associate, Tower Mains Ltd CATE OVINGTON Director, The Knowlogy Group Ltd JEAN MCWILLIAM Associate Director, Alexion -------------------------------------------------------------------------------- PROGRAMME Please note timings may be subject to alteration. DAY 1 09:00 COURSE REGISTRATION 09:15 WELCOME AND INTRODUCTIONS 09:35 INTRODUCTION TO AUDITS Delegates explore the range of audits which they have experienced, define the purpose of each audit type and establish which of those audits are performed to meet regulatory requirements. 10:05 INTRODUCTION TO REMOTE AUDITS Presentation to introduce the major differences between face-to-face audits and remote audits. The major elements of audits will be examined to determine where there may be differences. 10:30 BREAK 10:45 WORKSHOP 1 - REMOTE AUDITS This workshop will examine participants experience or understanding of the differences between face-to-face and remote audits. 11:15 WORKSHOP 1 - FEEDBACK 11:35 AUDIT PREPARATION The essential steps in preparation for audits will be discussed with emphasis on remote audits. 12:05 WORKSHOP 2 - REMOTE AUDIT PREPARATION Factors relating to the preparation for remote audits will be considered in discussion groups. 12:35 WORKSHOP 2 - FEEDBACK 12:50 LUNCH 13:30 AUDIT LOGISTICS Preparation for the audit includes many arrangements other than the audit content. 14:00 WORKSHOP 3 - AUDIT LOGISTICS Delegates will discuss some of the issues that may occur during the set up and conduct of remote audits and how to resolve them. 14:30 WORKSHOP 3 - FEEDBACK 14:45 BREAK 15:00 THE OPENING MEETING Presentation regarding the importance and content of the opening meeting. 15:20 WORKSHOP 4 - OPENING MEETING Delegates will consider the practicalities of arranging and conducting an opening meeting. 15:45 WORKSHOP 4 - FEEDBACK 16:10 AUDIT CONDUCT TOOLS Practical advice on preparation of some of the tools that will be valuable in the conduct of audits. 16:40 QUESTIONS AND ANSWERS An overview of the first day and a chance to ask questions 17:00 CLOSE OF DAY DAY 2 09:00 REFLECTIONS ON DAY 1 Recap on the topics covered and a chance for delegates to raise points. 09:15 GATHERING EVIDENCE Presentation on challenges of gathering evidence and conducting interviews during remote audits. 09:45 WORKSHOP 5 - REMOTE INTERVIEWS Scenarios of different remote interviews will be played and delegates assess the strengths and weaknesses of each approach. 10:15 BREAK 10:30 CREATING AUDIT FINDINGS Ideas regarding how to create good audit findings will be discussed during this short presentation. 10:50 WORKSHOP 6 - CREATING AUDIT FINDINGS Delegates will be provided with examples of evidence from an audit. They will discuss these and create their audit findings for presentation at the closing meeting. 11:35 THE CLOSING MEETING The content and conduct of the closing meeting will be discussed. 11:55 WORKSHOP 7(A) - PREPARING FOR THE CLOSING MEETING The findings from workshop 6 will be reviewed and a Lead Auditor selected to provide feedback in workshop 7(b) 12:15 WORKSHOP 7(B) - THE CLOSING MEETING The Lead Auditor from each group will hold a meeting to present the results (role play). 12:45 LUNCH 13:30 THE AUDIT REPORT This presentation will cover not only the essential contents of the audit report but also how to write the report in a manner that will generate the most positive reaction. 14:00 WORKSHOP 8 - THE AUDIT REPORT Delegates will be provided with an audit report from an audit conducted remotely and will conduct a peer review of the report in their breakout groups. 15:00 WORKSHOP 8 - FEEDBACK 15:20 BREAK 15:35 AUDIT CLOSURE Presentation on how to conclude the audit with reference to post-audit activities. 15:55 OPEN FORUM 16:30 CLOSE OF COURSE -------------------------------------------------------------------------------- EXTRA INFORMATION COURSE MATERIAL This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. THE ADVANTAGES OF THIS INCLUDE: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course Access to an online course group to enhance networking You will need a stable internet connection, a microphone and a webcam.  

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Duration 4 Days 24 CPD hours This course is intended for The Microsoft Security Operations Analyst collaborates with organizational stakeholders to secure information technology systems for the organization. Their goal is to reduce organizational risk by rapidly remediating active attacks in the environment, advising on improvements to threat protection practices, and referring violations of organizational policies to appropriate stakeholders. Responsibilities include threat management, monitoring, and response by using a variety of security solutions across their environment. The role primarily investigates, responds to, and hunts for threats using Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft 365 Defender, and third-party security products. Since the Security Operations Analyst consumes the operational output of these tools, they are also a critical stakeholder in the configuration and deployment of these technologies. Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role and helps learners prepare for the exam SC-200: Microsoft Security Operations Analyst. Prerequisites Basic understanding of Microsoft 365 Fundamental understanding of Microsoft security, compliance, and identity products Intermediate understanding of Windows 10 Familiarity with Azure services, specifically Azure SQL Database and Azure Storage Familiarity with Azure virtual machines and virtual networking Basic understanding of scripting concepts. 1 - INTRODUCTION TO MICROSOFT 365 THREAT PROTECTION * Explore Extended Detection & Response (XDR) response use cases * Understand Microsoft Defender XDR in a Security Operations Center (SOC) * Explore Microsoft Security Graph * Investigate security incidents in Microsoft Defender XDR 2 - MITIGATE INCIDENTS USING MICROSOFT 365 DEFENDER * Use the Microsoft Defender portal * Manage incidents * Investigate incidents * Manage and investigate alerts * Manage automated investigations * Use the action center * Explore advanced hunting * Investigate Microsoft Entra sign-in logs * Understand Microsoft Secure Score * Analyze threat analytics * Analyze reports * Configure the Microsoft Defender portal 3 - PROTECT YOUR IDENTITIES WITH MICROSOFT ENTRA ID PROTECTION * Microsoft Entra ID Protection overview * Detect risks with Microsoft Entra ID Protection policies * Investigate and remediate risks detected by Microsoft Entra ID Protection 4 - REMEDIATE RISKS WITH MICROSOFT DEFENDER FOR OFFICE 365 * Automate, investigate, and remediate * Configure, protect, and detect * Simulate attacks 5 - SAFEGUARD YOUR ENVIRONMENT WITH MICROSOFT DEFENDER FOR IDENTITY * Configure Microsoft Defender for Identity sensors * Review compromised accounts or data * Integrate with other Microsoft tools 6 - SECURE YOUR CLOUD APPS AND SERVICES WITH MICROSOFT DEFENDER FOR CLOUD APPS * Understand the Defender for Cloud Apps Framework * Explore your cloud apps with Cloud Discovery * Protect your data and apps with Conditional Access App Control * Walk through discovery and access control with Microsoft Defender for Cloud Apps * Classify and protect sensitive information * Detect Threats 7 - RESPOND TO DATA LOSS PREVENTION ALERTS USING MICROSOFT 365 * Describe data loss prevention alerts * Investigate data loss prevention alerts in Microsoft Purview * Investigate data loss prevention alerts in Microsoft Defender for Cloud Apps 8 - MANAGE INSIDER RISK IN MICROSOFT PURVIEW * Insider risk management overview * Create and manage insider risk policies * Investigate insider risk alerts * Take action on insider risk alerts through cases * Manage insider risk management forensic evidence * Create insider risk management notice templates 9 - INVESTIGATE THREATS BY USING AUDIT FEATURES IN MICROSOFT DEFENDER XDR AND MICROSOFT PURVIEW STANDARD * Explore Microsoft Purview Audit solutions * Implement Microsoft Purview Audit (Standard) * Start recording activity in the Unified Audit Log * Search the Unified Audit Log (UAL) * Export, configure, and view audit log records * Use audit log searching to investigate common support issues 10 - INVESTIGATE THREATS USING AUDIT IN MICROSOFT DEFENDER XDR AND MICROSOFT PURVIEW (PREMIUM) * Explore Microsoft Purview Audit (Premium) * Implement Microsoft Purview Audit (Premium) * Manage audit log retention policies * Investigate compromised email accounts using Purview Audit (Premium) 11 - INVESTIGATE THREATS WITH CONTENT SEARCH IN MICROSOFT PURVIEW * Explore Microsoft Purview eDiscovery solutions * Create a content search * View the search results and statistics * Export the search results and search report * Configure search permissions filtering * Search for and delete email messages 12 - PROTECT AGAINST THREATS WITH MICROSOFT DEFENDER FOR ENDPOINT * Practice security administration * Hunt threats within your network 13 - DEPLOY THE MICROSOFT DEFENDER FOR ENDPOINT ENVIRONMENT * Create your environment * Understand operating systems compatibility and features * Onboard devices * Manage access * Create and manage roles for role-based access control * Configure device groups * Configure environment advanced features 14 - IMPLEMENT WINDOWS SECURITY ENHANCEMENTS WITH MICROSOFT DEFENDER FOR ENDPOINT * Understand attack surface reduction * Enable attack surface reduction rules 15 - PERFORM DEVICE INVESTIGATIONS IN MICROSOFT DEFENDER FOR ENDPOINT * Use the device inventory list * Investigate the device * Use behavioral blocking * Detect devices with device discovery 16 - PERFORM ACTIONS ON A DEVICE USING MICROSOFT DEFENDER FOR ENDPOINT * Explain device actions * Run Microsoft Defender antivirus scan on devices * Collect investigation package from devices * Initiate live response session 17 - PERFORM EVIDENCE AND ENTITIES INVESTIGATIONS USING MICROSOFT DEFENDER FOR ENDPOINT * Investigate a file * Investigate a user account * Investigate an IP address * Investigate a domain 18 - CONFIGURE AND MANAGE AUTOMATION USING MICROSOFT DEFENDER FOR ENDPOINT * Configure advanced features * Manage automation upload and folder settings * Configure automated investigation and remediation capabilities * Block at risk devices 19 - CONFIGURE FOR ALERTS AND DETECTIONS IN MICROSOFT DEFENDER FOR ENDPOINT * Configure advanced features * Configure alert notifications * Manage alert suppression * Manage indicators 20 - UTILIZE VULNERABILITY MANAGEMENT IN MICROSOFT DEFENDER FOR ENDPOINT * Understand vulnerability management * Explore vulnerabilities on your devices * Manage remediation 21 - PLAN FOR CLOUD WORKLOAD PROTECTIONS USING MICROSOFT DEFENDER FOR CLOUD * Explain Microsoft Defender for Cloud * Describe Microsoft Defender for Cloud workload protections * Enable Microsoft Defender for Cloud 22 - CONNECT AZURE ASSETS TO MICROSOFT DEFENDER FOR CLOUD * Explore and manage your resources with asset inventory * Configure auto provisioning * Manual log analytics agent provisioning 23 - CONNECT NON-AZURE RESOURCES TO MICROSOFT DEFENDER FOR CLOUD * Protect non-Azure resources * Connect non-Azure machines * Connect your AWS accounts * Connect your GCP accounts 24 - MANAGE YOUR CLOUD SECURITY POSTURE MANAGEMENT? * Explore Secure Score * Explore Recommendations * Measure and enforce regulatory compliance * Understand Workbooks 25 - EXPLAIN CLOUD WORKLOAD PROTECTIONS IN MICROSOFT DEFENDER FOR CLOUD * Understand Microsoft Defender for servers * Understand Microsoft Defender for App Service * Understand Microsoft Defender for Storage * Understand Microsoft Defender for SQL * Understand Microsoft Defender for open-source databases * Understand Microsoft Defender for Key Vault * Understand Microsoft Defender for Resource Manager * Understand Microsoft Defender for DNS * Understand Microsoft Defender for Containers * Understand Microsoft Defender additional protections 26 - REMEDIATE SECURITY ALERTS USING MICROSOFT DEFENDER FOR CLOUD * Understand security alerts * Remediate alerts and automate responses * Suppress alerts from Defender for Cloud * Generate threat intelligence reports * Respond to alerts from Azure resources 27 - CONSTRUCT KQL STATEMENTS FOR MICROSOFT SENTINEL * Understand the Kusto Query Language statement structure * Use the search operator * Use the where operator * Use the let statement * Use the extend operator * Use the order by operator * Use the project operators 28 - ANALYZE QUERY RESULTS USING KQL * Use the summarize operator * Use the summarize operator to filter results * Use the summarize operator to prepare data * Use the render operator to create visualizations 29 - BUILD MULTI-TABLE STATEMENTS USING KQL * Use the union operator * Use the join operator 30 - WORK WITH DATA IN MICROSOFT SENTINEL USING KUSTO QUERY LANGUAGE * Extract data from unstructured string fields * Extract data from structured string data * Integrate external data * Create parsers with functions 31 - INTRODUCTION TO MICROSOFT SENTINEL * What is Microsoft Sentinel? * How Microsoft Sentinel works * When to use Microsoft Sentinel 32 - CREATE AND MANAGE MICROSOFT SENTINEL WORKSPACES * Plan for the Microsoft Sentinel workspace * Create a Microsoft Sentinel workspace * Manage workspaces across tenants using Azure Lighthouse * Understand Microsoft Sentinel permissions and roles * Manage Microsoft Sentinel settings * Configure logs 33 - QUERY LOGS IN MICROSOFT SENTINEL * Query logs in the logs page * Understand Microsoft Sentinel tables * Understand common tables * Understand Microsoft Defender XDR tables 34 - USE WATCHLISTS IN MICROSOFT SENTINEL * Plan for watchlists * Create a watchlist * Manage watchlists 35 - UTILIZE THREAT INTELLIGENCE IN MICROSOFT SENTINEL * Define threat intelligence * Manage your threat indicators * View your threat indicators with KQL 36 - CONNECT DATA TO MICROSOFT SENTINEL USING DATA CONNECTORS * Ingest log data with data connectors * Understand data connector providers * View connected hosts 37 - CONNECT MICROSOFT SERVICES TO MICROSOFT SENTINEL * Plan for Microsoft services connectors * Connect the Microsoft Office 365 connector * Connect the Microsoft Entra connector * Connect the Microsoft Entra ID Protection connector * Connect the Azure Activity connector 38 - CONNECT MICROSOFT DEFENDER XDR TO MICROSOFT SENTINEL * Plan for Microsoft Defender XDR connectors * Connect the Microsoft Defender XDR connector * Connect Microsoft Defender for Cloud connector * Connect Microsoft Defender for IoT * Connect Microsoft Defender legacy connectors 39 - CONNECT WINDOWS HOSTS TO MICROSOFT SENTINEL * Plan for Windows hosts security events connector * Connect using the Windows Security Events via AMA Connector * Connect using the Security Events via Legacy Agent Connector * Collect Sysmon event logs 40 - CONNECT COMMON EVENT FORMAT LOGS TO MICROSOFT SENTINEL * Plan for Common Event Format connector * Connect your external solution using the Common Event Format connector 41 - CONNECT SYSLOG DATA SOURCES TO MICROSOFT SENTINEL * Plan for syslog data collection * Collect data from Linux-based sources using syslog * Configure the Data Collection Rule for Syslog Data Sources * Parse syslog data with KQL 42 - CONNECT THREAT INDICATORS TO MICROSOFT SENTINEL * Plan for threat intelligence connectors * Connect the threat intelligence TAXII connector * Connect the threat intelligence platforms connector * View your threat indicators with KQL 43 - THREAT DETECTION WITH MICROSOFT SENTINEL ANALYTICS * What is Microsoft Sentinel Analytics? * Types of analytics rules * Create an analytics rule from templates * Create an analytics rule from wizard * Manage analytics rules 44 - AUTOMATION IN MICROSOFT SENTINEL * Understand automation options * Create automation rules 45 - THREAT RESPONSE WITH MICROSOFT SENTINEL PLAYBOOKS * What are Microsoft Sentinel playbooks? * Trigger a playbook in real-time * Run playbooks on demand 46 - SECURITY INCIDENT MANAGEMENT IN MICROSOFT SENTINEL * Understand incidents * Incident evidence and entities * Incident management 47 - IDENTIFY THREATS WITH BEHAVIORAL ANALYTICS * Understand behavioral analytics * Explore entities * Display entity behavior information * Use Anomaly detection analytical rule templates 48 - DATA NORMALIZATION IN MICROSOFT SENTINEL * Understand data normalization * Use ASIM Parsers * Understand parameterized KQL functions * Create an ASIM Parser * Configure Azure Monitor Data Collection Rules 49 - QUERY, VISUALIZE, AND MONITOR DATA IN MICROSOFT SENTINEL * Monitor and visualize data * Query data using Kusto Query Language * Use default Microsoft Sentinel Workbooks * Create a new Microsoft Sentinel Workbook 50 - MANAGE CONTENT IN MICROSOFT SENTINEL * Use solutions from the content hub * Use repositories for deployment 51 - EXPLAIN THREAT HUNTING CONCEPTS IN MICROSOFT SENTINEL * Understand cybersecurity threat hunts * Develop a hypothesis * Explore MITRE ATT&CK 52 - THREAT HUNTING WITH MICROSOFT SENTINEL * Explore creation and management of threat-hunting queries * Save key findings with bookmarks * Observe threats over time with livestream 53 - USE SEARCH JOBS IN MICROSOFT SENTINEL * Hunt with a Search Job * Restore historical data 54 - HUNT FOR THREATS USING NOTEBOOKS IN MICROSOFT SENTINEL * Access Azure Sentinel data with external tools * Hunt with notebooks * Create a notebook * Explore notebook code

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as: Individuals involved in IT development IT operations or IT service management. Individuals who require an understanding of DevOps principles. IT professionals working within, or about to enter, an Agile Service Design Environment The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers. Overview The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. EXPLORING DEVOPS * Defining DevOps * Why Does DevOps Matter? * CORE DEVOPS PRINCIPLES * The Three Ways * The First Way * The Theory of Constraints * The Second Way * The Third Way * Chaos Engineering * Learning Organizations KEY DEVOPS PRACTICES * Continuous Testing, Integration, Delivery, Deployment * Site Reliability & Resilience Engineering * DevSecOps * ChatOps * Kanban BUSINESS AND TECHNOLOGY FRAMEWORKS * Agile * ITSM * Lean * Safety Culture * Learning Organizations * Continuous Funding CULTURE, BEHAVIORS & OPERATING MODELS * Defining Culture * Cultural Debt * Behavioral Models * Organizational maturity models AUTOMATION & ARCHITECTING DEVOPS TOOLCHAINS * CI/CD * Cloud, Containers, and Microservices * AI and Machine Learning * Automation * DevOps Toolchains MEASUREMENT, METRICS, AND REPORTING * The Importance of Measurement * DevOps Metrics - Speed, Quality, Stability, Culture * Change lead/cycle time * Value Driven Metrics SHARING, SHADOWING AND EVOLVING * DevOps in the Enterprise * Roles * DevOps Leadership * Organizational Considerations * Getting Started * Challenges, Risks, and Critical Success Factors ADDITIONAL COURSE DETAILS: Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours Overview This program is designed to provide you with the knowledge and skills necessary to: Build a solid foundation in human resource management. Discuss key pieces of federal legislation that impact HR. Understand the role of the EEOC and its investigatory process. Improve your employee recruitment and selection process to help avoid legal pitfalls. Understand the importance of effectively communicating base pay, incentive compensation, and benefits information to staff at all levels. Gain knowledge of employee orientation, onboarding, and training and development. Learn the process, methods and purpose of performance appraisals. Gain the critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve your ability to handle challenging HR issues. This program is ideal if you are just starting out in the HR profession. 1 - HUMAN RESOURCE MANAGEMENT * The HR profession * Strategic and human resource planning 2 - EMPLOYMENT LAW * Federal CEO legislation * The EEOC and affirmative action * Compensation legislation * Other federal 3 - RECRUITMENT AND SELECTION * Recruiting * The selection process * Evaluating applicants 4 - COMPENSATION AND BENEFITS * Total compensation * Pay increases and incentives * Compensation system design * Benefits overview 5 - EMPLOYEE DEVELOPMENT * Orientation, training, and development * Training program design * Training evaluation 6 - PERFORMANCE MANAGEMENT * Performance management systems * Performance appraisal process * Disciplinary action * Termination ADDITIONAL COURSE DETAILS: Nexus Humans SHRM Essentials of HR Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SHRM Essentials of HR Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for any business professional who encounters conflict in the workplace. Overview Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution. An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. RECOGNIZING THE IMPACT OF CONFLICT * Identify Your Personal Reaction to Conflict * Develop a Healthy Attitude Toward Conflict 2. ANALYZING CONFLICT * Assess the Situation * Identify the Source of the Conflict 3. DEALING WITH CONFLICT * Listen Actively * Communicate Effectively * Respond to Negative Tactics * Avoid Conflict Escalation 4. RESOLVING CONFLICT * Evaluate Approaches to Conflict Resolution * Determine the Best Solution * Implement an Action Plan ADDITIONAL COURSE DETAILS: Nexus Humans Managing Conflict (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Conflict (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING SMART GOALS * The Three P?s * The SMART Way * Prioritizing Your Goals * Visualization 3 - PRIORITIZING YOUR TIME * The 80/20 Rule * The Urgent/Important Matrix * Being Assertive 4 - PLANNING WISELY * Creating Your Productivity Journal * Maximizing the Power of Your Productivity Journal * The Glass Jar: Rocks, Pebbles, Sand, and Water * Chunk, Block, and Tackle * Ready, Fire, Aim! 5 - TACKLING PROCRASTINATION * Why We Procrastinate * Nine Ways to Overcome Procrastination * Eat That Frog! 6 - CRISIS MANAGEMENT * When the Storm Hits * Creating a Plan * Executing the Plan * Lessons Learned 7 - ORGANIZING YOUR WORKSPACE * De-Clutter * Managing Workflow * Dealing with E-mail * Using Calendars * 8 - DELEGATING MADE EASY * When to Delegate * To Whom Should You Delegate? * How Should You Delegate? * Keeping Control * The Importance of Full Acceptance 9 - SETTING A RITUAL * What is a Ritual? * Ritualizing Sleep, Meals, and Exercise * Example Rituals * Using Rituals to Maximize Time 10 - MEETING MANAGEMENT * Deciding if a Meeting is Necessary * Using the PAT Approach * Building the Agenda * Keeping Things on Track * Making Sure the Meeting Was Worthwhile 11 - ALTERNATIVES TO MEETINGS * Instant Messaging and Chat Rooms * Teleconferencing * E-mail Lists and Online Groups * Collaboration Applications 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - THE BIG PICTURE * What is Communication? * How Do We Communicate? * Other Factors in Communication 3 - UNDERSTANDING COMMUNICATION BARRIERS * An Overview of Common Barriers * Language Barriers * Cultural Barriers * Differences in Time and Place 4 - PARAVERBAL COMMUNICATION SKILLS * The Power of Pitch * The Truth about Tone * The Strength of Speed 5 - NON-VERBAL COMMUNICATION * Understanding the Mehrabian Study * All About Body Language * Interpreting Gestures 6 - SPEAKING LIKE A STAR * S = Situation * T = Task * A = Action * R = Result * Summary 7 - LISTENING SKILLS * Seven Ways to Listen Better Today * Understanding Active Listening * Sending Good Signals to Others 8 - ASKING GOOD QUESTIONS * Open Questions * Closed Questions * Probing Questions 9 - APPRECIATIVE INQUIRY * The Purpose of AI * The Four Stages * Examples and Case Studies 10 - MASTERING THE ART OF CONVERSATION * Level One: Discussing General Topics * Level Two: Sharing Ideas and Perspectives * Level Three: Sharing Personal Experiences * Our Top Networking Tips 11 - ADVANCED COMMUNICATION SKILLS * Understanding Precipitating Factors * Establishing Common Ground * Using ?I? Messages 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation. Overview With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.CNCDP© is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance. INTRODUCTION TO STRUCTURED CABLING SYSTEM (SCS) * Brief history of SCS * Basic copper and fibre transmission * Copper and fibre cabling * Single and multimode fibre * Step/graded index multimode fibre * Difference between Commercial Wiring and data centre cabling * Development of standards * Role of standards * ANSI/TIA 568 standard * Common standards * The new usage of cabling to support Smart building HORIZONTAL AND ADMINISTRATION - COMMERCIAL BUILDING * Standard diagram recap: ANSI/TIA-568 * Functional elements and example * Scenario A: Determine the number of work areas * Scenario B: Determine the number of user locations * Zone wiring * Administration: Interconnect and cross-connect * Angled and flat panels * Creating a cabling schematic design * Convert schematic into physical layout * Calculating the material list HORIZONTAL AND ADMINISTRATION - DATA CENTRE * Standard diagram recap: TIA-942 * Basic/Reduced/Typical data centre setup * Traditional 3 layers network design/ Spine and Leaf network design * Select termination hardware * Administration design * ToR/EoR/Spine & Leaf cabling design * Network and cabling resiliency * Create cabling schematic design for ToR/EoR * Convert into patch panel/rack layout * Calculate the material list for ToR/EoR BUILDING BACKBONE - COMMERCIAL BUILDING * Backbone diagram * Calculate the copper backbone requirements per Telecom Room (TR) * Calculate the fibre backbone requirements per Telecom Room * Summarize the building backbone requirements * Recognised cables * Backbone Patch panels * The maximum backbone distances * Create cabling schematic design * Converting the schematic design into patch panel/ rack layout BUILDING BACKBONE - DATA CENTRE * TIA-942 based backbone topology * TIA-942 backbone requirements * Recognised backbone cable * ToR/EoR/Spine and Leaf * Backbone distance estimation * Resiliency of backbone cable routes * Creating cabling schematic design * Converting the schematic design into patch panel/ rack layout * Field and Fusion Termination for fibre connectors * Pre-terminated fibre trunk and copper cables ARCHITECTURAL CONSIDERATIONS * ANSI/TIA569-D Cable pathway and spaces * Common requirements for the rooms * Definition of the rooms * Entrance Room/Demarcation * Ceiling and floor pathways types * Cable trays/basket/ladder/conduit * Inner duct/sleeve/slot * Calculating of pathway size * Cable run best practices * Cable management/AIM * Grounding and bonding * Separation distance requirements for copper cabling to power cabling * Fire stopping * Fire rated barrier * Fire rated jacket cable CAMPUS / OUTDOOR BACKBONE * Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit * Outdoor cable installation planning * Lightning / surge protection * Approved ground for surge protector * Creating a schematic diagram * Converting a schematic into a physical layout SITE INSPECTION AND TESTING * Visual site inspection notes * Installation common issues * Copper testing standard * Permanent link / Channel / Patch cord / MPTL testing configuration * Fibre connectors * Fibre testing standard * Tier 1 & 2 certification * Fibre link definition * Fibre testing steps * Fibre inspection and cleaning * Calibrating the test sets - 3 methods * Setting up mandrel for testing * Fibre loss budget calculation * G.657 Bend insensitive fibre * Optical Time-Domain Reflectometer (OTDR) EXAM - CERTIFIED NETWORK CABLING DESIGN PROFESSIONAL (CNCDP©) * The exam is a 60-minute closed book exam, with 40 multiple-choice questions. * The candidate requires a minimum of 27 correct answers to pass the exam. ADDITIONAL COURSE DETAILS: Nexus Humans Certified Network Cabling Design Professional (CNCDP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Network Cabling Design Professional (CNCDP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.