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These days, entrepreneurs have more ways than ever to sell their products or services, including directly to consumers online. The trick is to identify which selling strategies will yield the right mix of profits and market share. While using direct sales methods enables you to pocket more of the margin and establish direct connections with your customers, indirect sales methods can spread your products far and wide quickly and help your brand gain a foothold fast. This learning stream delves into individual selling strategies, outlining the advantages and disadvantages of each, and provides a framework for evaluating which are most appropriate for your business. Tips for connecting your selling strategies to your marketing strategy and incorporating selling models into your company financials are also covered. Extensive worksheets and exercises enable you to identify the sales techniques that will win customers most profitably.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview To provide learners with the necessary knowledge and skills that are common in all Cisco Unified Communications Manager deployments and additionally, those that are required to fully implement a single site solution. Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. COURSE OUTLINE * Course Overview Module 1 - Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals * Module 2 - Network Infrastructure Security * Module 3 - Cisco Unified Communications Manager and Endpoint Security Features * Module 4 - Secure Cisco Unified Communications Integration and Features

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. COURSE OUTLINE * Module 1: Cisco Unified Contact Center Enterprise v10 Foundations * Module 2: UCCE Configuration and Scripting * Module 3: Unified CCE Inbound Agent Considerations * Module 4: Unified CCE IVR/VRU Functionality * Module 5: Additional UCCE Considerations * Module 6: VXML Implementation * Module 7: Cisco Unified Intelligence Center Reporting

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. COURSE OUTLINE * Module 1: Cisco Unified Contact Center Enterprise v10 Foundations * Module 2: Preparing UCCE for Basic IVR Scripting * Module 3: Preparing UCCE for Basic Agent Functionality * Module 4: Installing and Configuring CCE VXML Solution * Module 5: Installing CCE Outbound Option * Module 6: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. COURSE OUTLINE * Module 1: Cisco Unified Contact Center Enterprise v10 Overview * Module 2: CCE Config and Scripting * Module 3: CCE (ICM) Advanced Scripting * Module 4: Advanced VXML Functionality * Module 5: Supporting CCE

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Channel partners and reseller engineers installing, configuring, and maintaining scalable and resilient deployments of Cisco Meeting Server Channel partners and reseller engineers providing presales support for scalable and resilient Cisco Meeting Server deployments Customer engineers supporting scalable and resilient Cisco Meeting Server deployments Overview Upon completion of this course, the learner should be able to meet the following objectives: Cisco Meeting Server API commands Scalable and resilient deployments Customization Recording In this 3-day course Cisco Meeting Server Advanced (COLLAB350), you will learn advanced techniques in installing, troubleshooting, and maintaining a single server and single server split deployment of Cisco Meeting Servers. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. MODULE 1: REVIEWING CISCO MEETING SERVER INTERMEDIATE * Component parts of a Cisco Meeting Solution * Configuration steps for a Cisco Meeting Solution MODULE 2: APIS * Purpose of APIs * Benefits of APIs * Types of APIs * Function of the GET, POST, PUT, and DELETE commands MODULE 3: CONFIGURING SOFTWARE WITH AN API * How a user can interact with software using an API * Download and install Chrome Postman * Other API software * Download the Cisco Meeting Server API guide MODULE 4: CONFIGURING SPACES WITH THE CISCO MEETING SERVER API * Cisco Meeting Server API structure * Use Chrome Postman for information on calls and spaces with the GET command * Use Chrome Postman to post a new call space with the POST command * Use Chrome Postman to place changes in a space, including adding a member, with the PUT command * Use Chrome Postman to delete a space with the DELETE command MODULE 5: CUSTOMIZATION CONFIGURATION * Create and modify a user profile and assign users * Create and modify a dual-tone multifrequency (DTMF) profile and apply to a user profile * Modify the interactive voice response (IVR), color scheme, and background MODULE 6: PLANNING A RESILIENT AND SCALABLE CISCO MEETING SERVER DEPLOYMENT * Resilient server solutions * Scalable server solutions * Geographically dispersed configurations and GeoDNS * Domain Name System (DNS) records required for a resilient and scalable solution * Certificate requirements for a resilient and scalable solution MODULE 7: CONFIGURING A DATABASE CLUSTER * Relationship between cluster master and cluster slaves in a database cluster * Certificate requirements for a secure database cluster * Configure the certificates for a database cluster * Configure a database cluster MODULE 8: CONFIGURING A CALL BRIDGE CLUSTER * Relationship between the Call Bridge and the Database * How cross-cluster spaces behave * Configure certificates for Call Bridge clustering * Storage of configuration when entering with the API and the individual web interfaces for Lightweight Directory Access Protocol (LDAP) and Call Bridge clustering * Configure a Call Bridge Cluster * Connect XMPP server to multiple Call Bridges MODULE 9: CONFIGURING LOAD BALANCERS AND TRUNKS * Relationship between the XMPP server, Trunk and Load Balancer * Configure certificates for multiple trunks and load balancers * Configure multiple Trunks to multiple Load Balancers MODULE 10: CONFIGURING MULTIPLE WEB BRIDGES * Relationship between multiple Web Bridges and Call Bridges * Internal and external DNS records support for both internal and external Web Bridges * Configure certificates for multiple Web Bridges * Configure multiple Web bridges * Connect multiple Call Bridges to multiple Web Bridges MODULE 11: CONFIGURING MULTIPLE TURN SERVERS * Relationship between multiple TURN servers and multiple Call Bridges * Configure certificates for multiple TURN servers * Configure multiple TURN servers * Connect multiple Call Bridges to multiple TURN servers MODULE 12: CONFIGURING MULTIPLE RECORDERS * Features of the recording capability * Software, hardware, and licensing requirements for recording * DNS records * Configure the Recorder * Relationship between multiple Recorders and multiple Call Bridges * Configure a Call Bridge to use a Recorder * Configure certificates for multiple Recorders servers * Configure multiple Recorder servers * Connect multiple Call Bridges to multiple Recorder servers MODULE 13: INTEGRATING WITH A RESILIENT AND SCALABLE CISCO MEETING SERVER DEPLOYMENT * Integration with Cisco TelePresence Video Communication Server (VCS) or Cisco Unified Communications Manager and multiple Call Bridges * Integration with Cisco Expressway technology and multiple Call Bridges * Integration with Microsoft Skype for Business and multiple Call Bridges * Integration with Cisco TelePresence Management Suite and multiple Call Bridges MODULE 14: DEPLOYING AN H.323 GATEWAY * Cisco preferred architecture for H.323 and Session Initiation Protocol (SIP) interoperability * Functionality of the Cisco Meeting Server H.323 gateway * Configuration the Cisco Meeting Server H.323 gateway MODULE 15: MULTITENANCY OPTIONS * Purpose of the multitenancy capabilities * Options for multitenancy capabilities on the Cisco Meeting Server MODULE 16: CUSTOMIZATION OPTIONS * Options available to customize Cisco Meeting Apps * License keys required for customization * Web Server requirements for customization * Options available to customize recorded messaging * Customization options available for invitation text

Duration 2 Days 12 CPD hours This course is intended for Network engineers, technical support personnel, reseller support engineers, and others responsible for implementing and/or maintaining the Juniper Networks products covered in this course. Overview Describe typical uses of static, aggregate, and generated routes. Configure and monitor static, aggregate, and generated routes. Explain the purpose of Martian routes and add new entries to the default list. This two-day course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol independent routing feature. CHAPTER 1: COURSE INTRODUCTION * Course Introduction CHAPTER 2: PROTOCOL-INDEPENDENT ROUTING * Static Routes * Aggregated Routes * Generated Routes * Martian Addresses * Routing Instances CHAPTER 3: LOAD BALANCING AND FILTER-BASED FORWARDING * Overview of Load Balancing * Configuring and Monitoring Load Balancing * Overview of Filter-Based Forwarding * Configuring and Monitoring Filter-Based Forwarding CHAPTER 4: OPEN SHORTEST PATH FIRST * Overview of OSPF * Adjacency Formation and the Designated Router Election * OSPF Scalability * Configuring and Monitoring OSPF * Basic OSPF Troubleshooting CHAPTER 5: BORDER GATEWAY PROTOCOL * Overview of BGP * BGP Attributes * IBGP Versus EBGP * Configuring and Monitoring BGP CHAPTER 6: IP TUNNELING * Overview of IP Tunneling * GRE and IP-IP Tunnels * Implementing GRE and IP-IP Tunnels CHAPTER 7: HIGH AVAILABILITY * Overview of High Availability Networks * GR * Graceful RE Switchover * Nonstop Active Routing * BFD * VRRP * Appendix A

Duration 2 Days 12 CPD hours This course is intended for Network engineers, technical support personnel, reseller support engineers, and others responsible for implementing and/or maintaining the Juniper Networks products covered in this course. Overview Introduction to carrier Ethernet Describe the function of an Ethernet LAN Describe Ethernet frame filtering Implement VLAN tagging Implement IRB Implement a virtual switch Describe interconnecting routing instances Describe provider bridging Configure and monitor provider bridging Configure and monitor provider backbone bridging Explain the purpose of the Spanning Tree Protocol (STP) Configure and monitor the STP, the RSTP, the MSTP, and the VSTP Explain the purpose of bridge protocol data unit (BPDU), loop, and root protection Describe the basic operation of link fault management (LFM) Describe the basic operation of connectivity fault management (CFM) Configure and monitor Ethernet OAM Describe and configure Ethernet Ring Protection (ERP) The Junos Service Provider Switching course is a two-day course that provides students with intermediate switching knowledge and configuration examples that are most common in a Service provider implementation. COURSE OUTLINE * Course Introduction CARRIER ETHERNET * Ethernet in the WAN * Ethernet Standards Organizations * MX Series Layer 2 Features ETHERNET SWITCHING AND VIRTUAL LANS * Ethernet LANs * Bridging * Configuring and Monitoring VLANs * Configuring and Monitoring IRB * Layer 2 Address Learning and Forwarding * Layer 2 Firewall Filtering VIRTUAL SWITCHES * Routing Instances Overview * Configuring and Monitoring Virtual Switches * Interconnecting Routing Instances PROVIDER BRIDGING * Expanding the Bridged Network * Provider Bridging * Configuring and Monitoring Provider Bridging * Provider Backbone Bridging * Configuring and Monitoring Provider Backbone Bridging SPANNING-TREE PROTOCOLS * Overview of STP * Overview of RSTP * Overview of MSTP * Overview of VSTP * Configuring and Monitoring Spanning-Tree Protocols * Understanding BPDU, Loop, and Root Protection ETHERNET OAM * OAM Overview * LFM * CFM * Configuring and Monitoring OAM ETHERNET RING PROTECTION * ERP Overview * Configuring and Monitoring ERP * LAG Overview * Configuring and Monitoring a LAG

Duration 3 Days 18 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner should be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center. Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution. Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports. Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements. Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families. COURSE OUTLINE * Module 1: Cisco Unified Intelligence Center Overview. * Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security. * Module 3: Cisco Unified Intelligence Center Reports. * Module 4: Cisco Unified Intelligence Center Custom Reporting ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Deploying Cisco Unified Intelligence Center v1.1 (DUIC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Deploying Cisco Unified Intelligence Center v1.1 (DUIC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.