4354 Model courses

Aspire Consulting and Training Ltd is indisputably at the forefront of Transformative Coachingworldwide. We have a commitment to prepare individuals as coaches to achieve sustainable change for the people around them, so that they are being developed and supporting many types of growth. Achieved through a process of heightening awareness and deepening learning, this differs from other coaching methodologies that employ a tactical or remedial approach more useful in trouble-shooting and problem solving.   As people pursue coach training, they want a program with high standard, proven methodology and worldwide recognition. The TAP-C™ Model is a globally delivered program that enhances professional coaching industry standards. Our certification training program offers a fresh, leading edge approach to enable authentic and deliberate change.   We offer the ultimate solution to maximise human capital. Businesses are expecting their managers to devote an ever-increasing portion of their time to coach others and this is a trend that will only continue to expand. The challenges have never been greater for achieving results through people, and coaching will remain a vital leadership skill for the decades to come. A proven strategy for creating sustained growth, coaching enables superior performance of individuals, teams, and whole organisations.    The TAP-C™ Model is not just a new methodology or trend; it is more of a tool that drives a positive change. It helps people gain clarifications through meaningful conversations. It promotes learning by stimulating people to think through about their situation and urges them to take initiatives. Coaching is all about making people realise what needs to be modified and offer them appropriate support to bring about a change.    "Coaching is about influencing individuals to make conscious, empowered decisions to become leaders in their own lives. It is a process that occurs in a special conversation that enables learning and development and thus improves performance. It is a way of working with people that leaves them more competent and more fulfilled so that they are more able to contribute and find meaning in what they are doing."   Jay Acharya   The TAP-C™ Model incorporates a blend of coaching, mentoring and counselling, that, although considered different, share some key characteristics and skills to always support positive outcomes.    Coaching involves the belief that the individual has the answers to their own problems within, and need the focus to unlock their own potential.  Mentoring is like coaching, with a general agreement that a mentor can partner in some way to help expedite any decision making.  Counselling is closer to a therapeutic intervention. Focusing on past situations and identify ways to overcome barriers, that may be internal or external.   Our TAP-C™ Model therefore truly incorporates what we know to be an Influencing and Empowered approach to Coaching in the following way: We will explore the supporting principles of a coach and the guiding principles of a mentor, by using practical methods to help you become more effective and confident.    The purpose of this training to improve your performance at the same time of improving other abilities and create a cultured and productive working atmosphere. The core objective of the course is to enable you to set and achieve organisational, departmental and personal goals, by communicating clearly with their teams, managing time more effectively and prioritising work so that achieving an organisational strategy is more of a fluid approach.   Aims and Objectives                             The sessions focus on the theoretical aspects of empowering people in an organisation, by increasing the awareness of current competencies and abilities. The programme will meet all the objectives outlined below: * Gain a greater understanding of organisational activities * How the TAP-C™ Model can be used to develop a person and a team * Establish how to know when to be a coach, mentor and councillor * The behaviour’s of being a confident coach * How to help a person recognise their strengths and developmental areas  * How to create and develop an empowered structured organisation

This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.

To make the drastic carbon reductions that are needed around the world, we need a global population that is educated, engaged and empowered to make the necessary changes. That’s why we believe Carbon Literacy training is so important – and why we need a multitude of trainers to deliver it. The Lighthouse Carbon Literacy - Train the Trainer course is designed to prepare you for delivering Carbon Literacy training, and support you on your journey to becoming a Carbon Literacy Trainer (CLT). Train the Trainer is normally delivered online to cohorts of up to 6 learners. Course timetable:  Tuesday 4 June: 9 - 12:30 Friday 7 June: 9 - 12:30 Friday 14 June: 9 - 12:30 Learners can arrive from 8:45am onwards. What we provide: * Three half days of interactive workshops * Facilitated peer learning amongst a small group * Guided self-study and resources * Guidance to inform your road to becoming a certified Trainer * Skills for creating your own Carbon Literacy course * A practical and hands-on approach to Carbon Literacy training * 1:1 follow up coaching session * Private LinkedIn Group. What you commit to: * Attend and engage in training workshops * Complete all self-study and homework * Complete and submit Trainer evidence to the Carbon Literacy Project. Course requirements: The Lighthouse Train the Trainer course is designed to develop confidence, understanding and training skills in learners who already have a level of understanding of carbon and some experience of delivering training. Before commencing this course, learners should: * Have experience of delivering training * Have completed a Carbon Literacy training course * Have worked with business in some capacity * Aspire to deliver Carbon Literacy training either internally within the business they work in, or externally to other businesses. Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Price: £750 + VAT. And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Duration 4 Days 24 CPD hours This course is intended for This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment. Prerequisites Experience with managing Windows Server operating system and Windows Server workloads in on-premises scenarios, including AD DS, DNS, DFS, Hyper-V, and File and Storage Services Experience with common Windows Server management tools (implied in the first prerequisite). Basic knowledge of core Microsoft compute, storage, networking, and virtualization technologies (implied in the first prerequisite). Experience and an understanding of core networking technologies such as IP addressing, name resolution, and Dynamic Host Configuration Protocol (DHCP) Experience working with and an understanding of Microsoft Hyper-V and basic server virtualization concepts Basic experience with implementing and managing IaaS services in Microsoft Azure Basic knowledge of Azure Active Directory Experience working hands-on with Windows client operating systems such as Windows 10 or Windows 11 Basic experience with Windows PowerShell 1 - INTRODUCTION TO AD DS * Define AD DS * Define users, groups, and computers * Define AD DS forests and domains * Define OUs * Manage objects and their properties in AD DS 2 - MANAGE AD DS DOMAIN CONTROLLERS AND FSMO ROLES * Deploy AD DS domain controllers * Maintain AD DS domain controllers * Manage the AD DS Global Catalog role * Manage AD DS operations masters * Manage AD DS schema 3 - IMPLEMENT GROUP POLICY OBJECTS * Define GPOs * Implement GPO scope and inheritance * Define domain-based GPOs * Create and configure a domain-based GPO * Define GPO storage * Define administrative templates 4 - MANAGE ADVANCED FEATURES OF AD DS * Create trust relationships * Implement ESAE forests * Monitor and troubleshoot AD DS * Create custom AD DS partitions 5 - IMPLEMENT HYBRID IDENTITY WITH WINDOWS SERVER * Select a Microsoft Entra integration model * Plan for Microsoft Entra integration * Prepare on-premises Active Directory for directory synchronization * Install and configure directory synchronization with Microsoft Entra Connect * Implement Seamless Single Sign-On * Enable Microsoft Entra login in for Windows VM in Azure * Describe Microsoft Entra Domain Services * Implement and configure Microsoft Entra Domain Services * Manage Windows Server 2019 in a Microsoft Entra Domain Services environment * Create and configure a Microsoft Entra Domain Services instance * Join a Windows Server VM to a managed domain 6 - DEPLOY AND MANAGE AZURE IAAS ACTIVE DIRECTORY DOMAIN CONTROLLERS IN AZURE * Select an option to implement directory and identity services using Active Directory Domain Services in Azure * Deploy and configure Active Directory Domain Services domain controllers in Azure VMs * Install a replica Active Directory domain controller in an Azure VM * Install a new Active Directory forest on an Azure VNet 7 - PERFORM WINDOWS SERVER SECURE ADMINISTRATION * Define least privilege administration * Implement delegated privileges * Use privileged access workstations * Use jump servers 8 - DESCRIBE WINDOWS SERVER ADMINISTRATION TOOLS * Explore Windows Admin Center * Use Server Manager * List Remote Server Administration Tools * Use Windows PowerShell * Use Windows PowerShell to remotely administer a server 9 - PERFORM POST-INSTALLATION CONFIGURATION OF WINDOWS SERVER * List the available post-installation configuration tools * Configure Server Core using Sconfig * Use DSC to configure Windows Server * Perform post-installation configuration with Windows Admin Center * Configure a server with answer files 10 - JUST ENOUGH ADMINISTRATION IN WINDOWS SERVER * Explain the concept of Just Enough Administration (JEA) * Define role capabilities for a JEA endpoint * Create a session configuration file to register a JEA endpoint * Describe how JEA endpoints work to limit access to a PowerShell session * Create and connect to a JEA endpoint * Demonstration: Connect to a JEA endpoint 11 - ADMINISTER AND MANAGE WINDOWS SERVER IAAS VIRTUAL MACHINE REMOTELY * Select the appropriate remote administration tool * Manage Windows Virtual Machines with Azure Bastion * Create an Azure Bastion host * Configure just-in-time administration 12 - MANAGE HYBRID WORKLOADS WITH AZURE ARC * Describe Azure Arc * Onboard Windows Server instances * Connect hybrid machines to Azure from the Azure portal * Use Azure Arc to manage Windows Server instances * Restrict access with RBAC 13 - CONFIGURE AND MANAGE HYPER-V * Define Hyper-V * Define Hyper-V Manager * Configure Hyper-V hosts using best practices * Configure Hyper-V networking * Assess advanced Hyper-V networking features * Define nested virtualization 14 - CONFIGURE AND MANAGE HYPER-V VIRTUAL MACHINES * List the virtual machine configuration versions * List the virtual machine generation versions * List available VHD formats and types * Create and configure VMs * Determine storage options for VMs * Define shared VHDs and VHD Sets * Implement guest clusters using shared VHDX 15 - SECURE HYPER-V WORKLOADS * Define guarded fabric * Define the Host Guardian Service * Explore TPM-trusted attestation * Define KPS * Determine key features of shielded VMs * Compare encryption-supported and shielded VMs in a guarded fabric * Implement a shielded VM 16 - RUN CONTAINERS ON WINDOWS SERVER * Define containers * List the differences between containers and VMs * Define Windows Server and Hyper-V containers and isolation modes * Explore Docker * Prepare a Windows Server 2019 host for container deployment * Security, Storage, and Networking with Windows containers 17 - ORCHESTRATE CONTAINERS ON WINDOWS SERVER USING KUBERNETES * Define orchestration * Define Kubernetes * Deploy Kubernetes resources * Create a Kubernetes cluster on Windows * Define Azure Arc * Connect an Azure Arc-enabled Kubernetes cluster to Azure Arc 18 - PLAN AND DEPLOY WINDOWS SERVER IAAS VIRTUAL MACHINES * Describe Azure compute * Describe Virtual Machine storage * Deploy Azure Virtual Machines * Create a windows Virtual Machine using the portal * Create a windows Virtual Machine using Azure CLI * Deploy Azure Virtual Machines using templates * Describe additional management optimization options 19 - CUSTOMIZE WINDOWS SERVER IAAS VIRTUAL MACHINE IMAGES * Create a generalized image * Create a new Virtual Machine from a managed image * Create a managed image of a generalized virtual machine in Azure * Create a Virtual Machine from a managed image * Implement Azure Image Builder * Create a windows Virtual Machine using Azure Image Builder template * Create a Windows Virtual Machine with Azure Image Builder using PowerShell 20 - AUTOMATE THE CONFIGURATION OF WINDOWS SERVER IAAS VIRTUAL MACHINES * Describe Azure Automation * Implement Azure Automation with DSC * Remediate noncompliant servers * Describe Custom Script Extensions * Configure a Virtual Machine by using DSC 21 - DEPLOY AND MANAGE DHCP * Use DHCP to simplify IP configuration * Install and configure the DHCP role * Configure DHCP options * Configure DHCP scopes * Select DHCP high availability options * Implement DHCP Failover 22 - IMPLEMENT WINDOWS SERVER DNS * Explore the DNS architecture * Work with DNS zones and records * Install and configure the DNS role * Implement DNS forwarding 23 - IMPLEMENT IP ADDRESS MANAGEMENT * Define IP Address Management * Deploy IP Address Management * Administer IP Address Management * Configure IP Address Management options * Manage DNS zones with IP Address Management * Manage DHCP servers with IP Address Management * Use IP Address Management to manage IP addressing 24 - IMPLEMENT REMOTE ACCESS * Examine the remote access options in Windows Server * Select and set up VPNs * Use NPS to create and enforce network access policies * Plan and implement NPS * Deploy a PKI for remote access * Use WAP as a reverse web proxy 25 - IMPLEMENT HYBRID NETWORK INFRASTRUCTURE * Describe Azure network topologies * Implement Azure VPN options * Create a route-based VPN gateway using the Azure portal * Implement Azure ExpressRoute * Configure Azure Virtual WAN * Implement DNS in hybrid environments 26 - IMPLEMENT DNS FOR WINDOWS SERVER IAAS VMS * Understand Azure DNS * Implement Azure DNS * Create an Azure DNS zone and record using the Azure portal * Implement DNS with Azure IaaS virtual machines * Implement split-horizon DNS in Azure * Troubleshoot DNS 27 - IMPLEMENT WINDOWS SERVER IAAS VM IP ADDRESSING AND ROUTING * Implement a virtual network * Implement IaaS VM IP addressing * Assign and manage IP addresses * Configure a private IP address for a virtual machine using the Azure portal * Create a virtual machine with a static public IP address using the Azure portal * Implement IaaS virtual machine IP routing * Implement IPv6 for Windows Server IaaS virtual machines 28 - MANAGE WINDOWS SERVER FILE SERVERS * Define the Windows Server file system * List the benefits and uses of File Server Resource Manager * Define SMB and its security considerations * Configure SMB protocol * Define Volume Shadow Copy Service 29 - IMPLEMENT STORAGE SPACES AND STORAGE SPACES DIRECT * Define the Storage Spaces architecture and its components * List the functionalities, benefits, and use cases of Storage Spaces * Implement Storage Spaces * List the functionalities, components, benefits, and use cases of Storage Spaces Direct * Implement Storage Spaces Direct 30 - IMPLEMENT WINDOWS SERVER DATA DEDUPLICATION * Define the architecture, components, and functionality of Data Deduplication * Define the use cases and interoperability of Data Deduplication * Implement Data Deduplication * Manage and maintain Data Deduplication 31 - IMPLEMENT WINDOWS SERVER ISCSI * List the functionalities, components, and use cases of iSCSI * List the considerations for implementing iSCSI * Implement iSCSI * Configure high availability for iSCSI 32 - IMPLEMENT WINDOWS SERVER STORAGE REPLICA * List the functionalities and components of Storage Replica * Examine the prerequisites for implementing Storage Replica * Implement Storage Replica by using Windows Admin Center * Implement Storage Replica by using Windows PowerShell 33 - IMPLEMENT A HYBRID FILE SERVER INFRASTRUCTURE * Describe Azure File services * Configure Azure Files * Configure connectivity to Azure Files * Describe Azure File Sync * Implement Azure File Sync * Deploy Azure File Sync * Deploy Azure File Sync 2 * Manage cloud tiering * Migrate from DFSR to Azure File Sync

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as: Individuals involved in IT development IT operations or IT service management. Individuals who require an understanding of DevOps principles. IT professionals working within, or about to enter, an Agile Service Design Environment The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers. Overview The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. EXPLORING DEVOPS * Defining DevOps * Why Does DevOps Matter? * CORE DEVOPS PRINCIPLES * The Three Ways * The First Way * The Theory of Constraints * The Second Way * The Third Way * Chaos Engineering * Learning Organizations KEY DEVOPS PRACTICES * Continuous Testing, Integration, Delivery, Deployment * Site Reliability & Resilience Engineering * DevSecOps * ChatOps * Kanban BUSINESS AND TECHNOLOGY FRAMEWORKS * Agile * ITSM * Lean * Safety Culture * Learning Organizations * Continuous Funding CULTURE, BEHAVIORS & OPERATING MODELS * Defining Culture * Cultural Debt * Behavioral Models * Organizational maturity models AUTOMATION & ARCHITECTING DEVOPS TOOLCHAINS * CI/CD * Cloud, Containers, and Microservices * AI and Machine Learning * Automation * DevOps Toolchains MEASUREMENT, METRICS, AND REPORTING * The Importance of Measurement * DevOps Metrics - Speed, Quality, Stability, Culture * Change lead/cycle time * Value Driven Metrics SHARING, SHADOWING AND EVOLVING * DevOps in the Enterprise * Roles * DevOps Leadership * Organizational Considerations * Getting Started * Challenges, Risks, and Critical Success Factors ADDITIONAL COURSE DETAILS: Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:   1. Heighten your self-awareness as a coach. 2. Unearth strategies to enhance the depth and breadth of your coaching practice. 3. Strengthen your commitment to ethical conduct and best coaching practices. 4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.   Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC™). CRR Global’s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.   Our team coaching supervision sessions fulfil the requirements for your Advanced Certification for Team Coaches (ACTC) accreditation via the ICF. [https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience.] ·      Intimate groups ·      Engage in a virtual program consisting of four 75-minute sessions ·      Cultivate this beneficial routine for coaching professionals ·      Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor ·      Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices ·      Utilise a framework that facilitates system alignment and collective action ·      Eligible for five hours of ICF resource development credits   Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (ACTC [https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience.]). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global’s Meet, Reveal, Align & Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

MIXING TECHNIQUES STAGE 2 EVERY TUESDAY FOR SIX WEEKS 5pm - 9pm So you've worked out how to EQ things, when to use a compressor, how to manipulate the space with reverb and how much fun modulation effects can be. BUT ever feel like there's something they're just not telling you? This course gives you answers to the questions you didn't even know to ask!

Our Tuesday evening life drawing session is fun, chatty, sketchy and arty. Join the regulars and newbies alike for two hours of sketching the nude human form. Different models each week and basic art materials can be supplied.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for Professionals preparing to become CRISC certified. Risk practitioners Students or recent graduates Overview At course completions, students will understand the essential concepts in the 4 ISACA CRISC domains: Governance IT Risk Assessment Risk Response and Reporting Information Technology and Security This 3 Day CRISC course is geared towards preparing students to pass the ISACA Certified in Risk and Information Systems Control examination. The course covers all four of the CRISC domains, and each section corresponds directly to the CRISC job practice. CRISC validates your experience in building a well-defined, agile risk-management program, based on best practices to identify, analyze, evaluate, assess, prioritize and respond to risks. This enhances benefits realization and delivers optimal value to stakeholders. GOVERNANCE - A. ORGANIZATIONAL GOVERNANCE * Organizational Strategy, Goals, and Objectives * Organizational Structure, Roles, and Responsibilities * Organizational Culture * Policies and Standards * Business Processes * Organizational Assets GOVERNANCE - B. RISK GOVERNANCE * Enterprise Risk Management and Risk Management Framework * Three Lines of Defense * Risk Profile * Risk Appetite and Risk Tolerance * Legal, Regulatory, and Contractual Requirements * Professional Ethics of Risk Management IT RISK ASSESSMENT - A. IT RISK IDENTIFICATION * Risk Events (e.g., contributing conditions, loss result) * Threat Modelling and Threat Landscape * Vulnerability and Control Deficiency Analysis (e.g., root cause analysis) * Risk Scenario Development IT RISK ASSESSMENT - B. IT RISK ANALYSIS AND EVALUATION * Risk Assessment Concepts, Standards, and Frameworks * Risk Register * Risk Analysis Methodologies * Business Impact Analysis * Inherent and Residual Risk RISK RESPONSE AND REPORTING - A. RISK RESPONSE * Risk Treatment / Risk Response Options * Risk and Control Ownership * Third-Party Risk Management * Issue, Finding, and Exception Management * Management of Emerging Risk RISK RESPONSE AND REPORTING - B. CONTROL DESIGN AND IMPLEMENTATION * Control Types, Standards, and Frameworks * Control Design, Selection, and Analysis * Control Implementation * Control Testing and Effectiveness Evaluation RISK RESPONSE AND REPORTING - C. RISK MONITORING AND REPORTING * Risk Treatment Plans * Data Collection, Aggregation, Analysis, and Validation * Risk and Control Monitoring Techniques * Risk and Control Reporting Techniques (heatmap, scorecards, dashboards) * Key Performance Indicators * Key Risk Indicators (KRIs) * Key Control Indicators (KCIs) INFORMATION TECHNOLOGY AND SECURITY - A. INFORMATION TECHNOLOGY PRINCIPLES * Enterprise Architecture * IT Operations Management (e.g., change management, IT assets, problems, incidents) * Project Management * Disaster Recovery Management (DRM) * Data Lifecycle Management * System Development Life Cycle (SDLC) * Emerging Technologies INFORMATION TECHNOLOGY AND SECURITY - B. INFORMATION SECURITY PRINCIPLES * Information Security Concepts, Frameworks, and Standards * Information Security Awareness Training * Business Continuity Management * Data Privacy and Data Protection Principles