1076 Life Coach Training courses

The Life Coach Training will teach you the important principles and practical step-by-step techniques for life coaching and getting started in a career as a professional life coach. The skills you will learn during this training will empower you to coach in various niches. You will learn: what a life coach does and how to coach, how to develop your skills to succeed in a life coaching career, how to get hired as a life coach, and how to start your own life coaching business and get clients. You will learn how to create massive positive change in your life and those of the people you work with. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. WHO IS THIS COURSE FOR? Life Coach Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. COURSE CONTENT Life Coaching Introduction to Life Coaching 00:30:00 Life Calling Theory and Model 00:30:00 Additional Coaching Theories and Perspectives 00:30:00 Overview of the Life Coaching Process 00:30:00 Coaching Delivery Systems 00:15:00 Coaching Competencies & Activities 01:00:00 Coaching Documentation 00:30:00 Becoming a Life Coach Understanding the Concepts 01:00:00 Life Coaching Areas 00:15:00 The Role of a Life Coach 00:30:00 Key Skills of a Life Coach 00:30:00 Do You Have What It Takes To Be A Coach? 00:30:00 Coaching Business 00:30:00 The Income Streams of a Life Coach 00:30:00 How to Build Your Business 00:15:00 Life Coaching FAQ 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for new managers, especially those with direct reports, who are responsible for increasing employee motivation and job performance. This course will assist students in understanding and implementing strategies that will help to motivate their work force. 1 - GETTING STARTED * Workshop Objectives * Pre-Assignment Review 2 - A PSYCHOLOGICAL APPROACH * Herzberg?s Theory of Motivation * Maslow?s Hierarchy of Needs * The Two Models and Motivation * Case Study * Module Two: Review Questions 3 - OBJECT-ORIENTED THEORY * The Carrot * The Whip * The Plant * Case Study * Module Three: Review Questions 4 - USING REINFORCEMENT THEORY * A History of Reinforcement Theory * Behavior Modification in Four Steps * Appropriate Uses in the Workplace * Case Study * Module Four: Review Questions 5 - USING EXPECTANCY THEORY * A History of Expectancy Theory * Understanding the Three Factors * Using the Three Factors to Motivate in the Workplace * Case Study * Module Five: Review Questions 6 - PERSONALITY'S ROLE IN MOTIVATION * Identifying Your Personality Type * Identifying Others? Personality Type * Motivators by Personality Type * Case Study * Module Six: Review Questions 7 - SETTING GOALS * Goals and Motivation * Setting SMART Goal * Evaluating and Adapting * Case Study * Module Seven: Review Questions 8 - A PERSONAL TOOLBOX * Building Your Own Motivational Plan * Encouraging Growth and Development * Getting Others to See the Glass Half-Full * Case Study * Module Eight: Review Questions 9 - MOTIVATION ON THE JOB * The Key Factors * Creating a Motivational Organization * Creating a Motivational Job * Case Study * Module Nine: Review Questions 10 - ADDRESSING SPECIFIC MORALE ISSUES * Dealing with Individual Morale Problems * Addressing Team Morale * What to Do When the Whole Company is De-Motivated * Case Study * Module Ten: Review Questions 11 - KEEPING YOURSELF MOTIVATED * Identifying Personal Motivators * Maximizing Your Motivators * Evaluating and Adapting * Case Study * Module Eleven: Review Questions 12 - WRAPPING UP * Words from the Wise ADDITIONAL COURSE DETAILS: Nexus Humans Employee Motivation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Employee Motivation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. DEFINING TRANSFORMATIONAL LEADERSHIP * Comparing Leadership Styles * Developing the Attitudes and Beliefs of a Transformational Leader 2. BEING AN AUTHENTIC LEADER * Knowing Who You Are * Fostering Authenticity and Credibility 3. DEMONSTRATING LEADERSHIP PRACTICE * Following the Five Practices of Exemplary Leadership 4. BUILDING ENGAGEMENT AND MOTIVATION * Understanding the Drivers of Employee Engagement * Motivating Like a Transformational Leader 5. OPTIMIZING PERFORMANCE * Coaching for Performance * Supporting Performance through Partnership * Unlocking Potential * Developing and Transforming Careers 6. MENTORING LEADERS * Growing Leaders * Putting Relationships First * Focusing on Character * Capitalizing on Strengths * Showing Optimism and Not Skepticism * Seeking Passion and Success 7. COMMITTING TO TRANSFORMATIONAL LEADERSHIP

OVERVIEW This comprehensive course on Life Coach Training - Guideline For The Startup will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Life Coach Training - Guideline For The Startup comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this Life Coach Training - Guideline For The Startup. It is available to all students, of all academic backgrounds. REQUIREMENTS Our Life Coach Training - Guideline For The Startup is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 27 sections • 165 lectures • 10:06:00 total length •What You Will Learn: 00:06:00 •Get To Know Your Instructor: 00:02:00 •How To Get Your CPD Certificates: 00:01:00 •What Is Life Coaching: 00:05:00 •The Benefits Of Becoming A Life Coach: 00:04:00 •The Difference Between Coaching, Therapy, Mentoring & Training: 00:03:00 •The Responsibilities Of A Life Coach: 00:03:00 •Coaching Fundamentals Overview: 00:02:00 •Listening Introduction: 00:02:00 •The 3 Kinds Of Listening As A Coach: 00:05:00 •Your Listening Template: 00:11:00 •Questioning Introduction: 00:01:00 •Questioning & Coaching: 00:03:00 •How Coaching Questions Are Different From Normal Questions: 00:02:00 •The Different Types Of Coaching Questions: 00:12:00 •Questions Summary: 00:03:00 •Building Trust Introduction: 00:01:00 •The Trust Checklist Exercise: 00:03:00 •How To Build Trust As A Coach: 00:08:00 •More Trust Building Strategies: 00:05:00 •Understanding Personalities Overview: 00:03:00 •Big Five Personality Model: 00:02:00 •Myers Briggs Personality Model: 00:04:00 •Your Personality Model: 00:09:00 •How To Bring Out Your Strengths With This Model: 00:10:00 •Coaching Models Introduction: 00:02:00 •GROW Model Explained: 00:05:00 •STEPPPA Model Explained: 00:08:00 •FUEL Model Explained: 00:03:00 •CLEAR Model Explained: 00:04:00 •Why We Will Use The GROW Model: 00:01:00 •Step 1 Introduction: 00:03:00 •Why Defining Your Values Is Important: 00:03:00 •How To Define Your Personal Values: 00:06:00 •What Does Your Ideal Life Look Like?: 00:04:00 •The 4 Biggest Goal Setting Mistakes To Avoid: 00:06:00 •Stretch Goals Explained: 00:03:00 •Why You Should Start With Long Term Goals: 00:05:00 •Setting Your First Long Term Goal: 00:06:00 •Turning Long Term Goals Into Short Term Goals: 00:05:00 •Next Steps: 00:01:00 •Step 2 Introduction: 00:01:00 •Status Quo Explained: 00:06:00 •Wheel Of Life Excercise Explained: 00:06:00 •Big Rocks Exercise Explained: 00:05:00 •Coaching Example Step 2: 00:05:00 •Step 3 Introduction: 00:01:00 •How To Brainstorm With Your Client(s): 00:05:00 •How To Evaluate Your Brainstorming Ideas: 00:05:00 •'Spheres Of Influence' Excerise Explained: 00:03:00 •'Not To Do List' Exercise Explained: 00:04:00 •Coaching Example Step 3: 00:07:00 •Step 4 Introduction: 00:01:00 •The 80/20 Rule Applied To Coaching: 00:04:00 •How To Design An Action Plan: 00:03:00 •Coaching Example Step 4: 00:05:00 •GROW Model Recap: 00:03:00 •Structuring Your Sessions Introduction: 00:01:00 •How To Define Your Coaching Ground Rules: 00:03:00 •How Much Should You Charge: 00:05:00 •The Pre Coaching Call: 00:03:00 •Your First Coaching Session: 00:03:00 •Progress Evaluation Sessions: 00:05:00 •My Recommended Coaching Timeline: 00:03:00 •Client Coach Relationship Intro: 00:01:00 •What Clients Expect From Their Coaches: 00:04:00 •Why Clients Choose One Coach Over Another: 00:02:00 •Client Coach Boundaries: 00:03:00 •How To Retain Clients Long Term: 00:05:00 •Advanced Coaching Strategies Introduction: 00:01:00 •Reframing Explained: 00:07:00 •Managing Emotional States: 00:07:00 •Understanding Representational Systems: 00:08:00 •Personal SWOT Analysis: 00:06:00 •Johari Window - Developing Self Awareness: 00:05:00 •Giving Good Feedback As A Coach: 00:05:00 •Part 2 Introduction: 00:03:00 •What It Means To Be Healthy: 00:04:00 •What Does A Health Coach Do?: 00:03:00 •How Can You Combine Life Coaching & Health Coaching: 00:02:00 •Diet Introduction: 00:01:00 •Your Health & Diet: How They Are Linked: 00:04:00 •The Consequences Of Following A Bad Diet: 00:04:00 •How To Eat For Longevity: 00:02:00 •What Are Calories? Explained: 00:04:00 •The Relationship Between Bodyweight And Health: 00:05:00 •Calories & Bodyweight In A Healthy Diet: 00:02:00 •The Surprising Results Of The Twinkie Diet: 00:02:00 •The Relationship Between Weight Loss And Health: 00:03:00 •Figuring Out How Many Daily Calories You Need: 00:02:00 •Calculating Your Total Daily Calories: 00:03:00 •Healthy Weight Ranges: 00:02:00 •The Best Foods For A Healthier Life: 00:02:00 •Best Protein Foods: 00:01:00 •Best Carbohydrate Foods: 00:01:00 •Best Dietary Fat Foods: 00:01:00 •How Much Of Each (Protein, Carbs, Fat)?: 00:04:00 •What About The Remaining Calories: 00:01:00 •Client Assessment Introduction: 00:01:00 •Client Interview: 00:04:00 •How To Create A Diet Plan For Clients: 00:09:00 •Calculating BMI: 00:03:00 •Cardio Introduction: 00:01:00 •The Different Types Of Cardio: 00:02:00 •Creating A Cardio Workout For A Client: 00:04:00 •How To Monitor Your Heart Rate During A Workout: 00:02:00 •Cardio vs Weigh Training - Which Is Better For Weight Loss: 00:07:00 •Weight Training Introduction: 00:01:00 •Muscle Building Formula: 00:07:00 •The Science Behind Muscle Growth: 00:04:00 •Weight Training vs Bodyweight Training: 00:02:00 •How To Create A Beginner Workout Plan: 00:09:00 •5 Most Important Aspects Of Lifting Form: 00:03:00 •Progressive Overload: 00:03:00 •Hormones Introduction: 00:02:00 •The 3 Types Of Hormones: 00:03:00 •The Endocrine System Explained: 00:04:00 •Hormones & Heart Disease: 00:04:00 •Anabolic Steroids: Why They Are So Dangerous: 00:04:00 •: 00:00:00 •: 00:00:00 •Glucagon: 00:02:00 •Adrenaline: 00:03:00 •Cortisol: 00:04:00 •Ghrelin: 00:02:00 •Leptin: 00:03:00 •Thyroid Hormones: 00:02:00 •Estrogen: 00:03:00 •Growth Hormone: 00:01:00 •Testosterone: 00:03:00 •How To Build Your Own Supplement Stack: 00:09:00 •Top 3 Beginner Supplements For Muscle Growth: 00:04:00 •The Best Supplements To Boost Immunity: 00:04:00 •The Best Supplements For Vegans & Vegetarians: 00:02:00 •The Best Supplements For Joint & Bone Health: 00:02:00 •The Best Supplements For Fat Loss: 00:04:00 •Apex Learning Motivation Introduction: 00:02:00 •How To Get Out Of A Workout Rut: 00:09:00 •What Is Nutrient Density: 00:04:00 •Is Brown Sugar Better Than White Sugar: 00:03:00 •What Should You Train On Your First Day At The Gym?: 00:07:00 •Are Microwaves Harmful?: 00:05:00 •Fresh vs Frozen Food: Which Is Healthier: 00:04:00 •Part 3 Introdudction: 00:02:00 •The Difference Between Stress & Anxiety: 00:03:00 •Short vs Long Term Stress: 00:02:00 •The Effects Of Stress & Anxiety On Your Body: 00:05:00 •Proven Stress Management Strategies & Techniques: 00:03:00 •The Benefits Of Calm Breathing: 00:03:00 •Breathing Exercise #1 - Three Part Breath: 00:02:00 •Breathing Exercise #2 - Bellows Breath: 00:02:00 •Progressive Muscle Relaxation: 00:03:00 •Complete PMR Routine: 00:07:00 •Sleeping For A Longer Life: 00:04:00 •Tips To Fall Asleep Faster: 00:03:00 •Supplements For Improved Sleep: 00:02:00 •What Is Emotional Self Care: 00:05:00 •How To Accept Yourself: 00:03:00 •Taming Your Inner Critic: 00:06:00 •Getting A Different Perspecitive: 00:04:00 •Acknowledging Your Qualities: 00:03:00 •Getting Rid Of Time Consuming Commitments: 00:06:00 •How To Say 'No' To Others: 00:05:00 •Resources - Life Coach Training - Guideline For The Startup: 00:00:00 •Assignment - Life Coach Training - Guideline For The Startup: 00:00:00

Duration 3 Days 18 CPD hours This course is intended for New managers wanting to become skilled in their management roles will benefit from this course Overview Describe the roles that a manager has in an organization Identify and nurture talent in your team Build a management vision for success Create strategies to motivate and empower your team Combine leadership qualities and influence skills to motivate your team Plan and manage effective meetings In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE MANAGER\'S ROLE * Distinguishing a Manager\'s Role from Function Understanding Interpersonal, Informational, and Decision Roles 2. BUILDING A SHARED VISION * Defining a Shared Vision Building a Strong Vision Creating and Communicating a Vision Statement Identifying Benefits of Your Vision 3. LEADERSHIP AND INFLUENCE * Identifying the Characteristics and Qualities of a Leader Modeling the Way and Enabling Others to Act Encouraging Your Inner Innovator and Mastering the Art of Persuasion Creating Mutual Respect Effectively Communicating and Reasoning with Others 4. NURTURING TALENT * Calibrating Talent Finding and Nurturing the Attributes that Meet Your Requirements Articulating Culture and Hiring for a Cultural Fit Looking to the Future - Developing and Executing a Plan Succession Planning Creating and Fostering Employee Engagement Coaching, Training, and Development 5. DELEGATION AND EMPOWERMENT * Working with Workgroups and Teams Delegating Progress Tracking and Reviewing Results 6. BUILDING A BETTER MEETING * Planning and Preparing a Meeting Identifying Proper Participants Creating an Agenda Evaluating the Use of Technology ADDITIONAL COURSE DETAILS: Nexus Humans Evolving into the Manager Role training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Evolving into the Manager Role course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals who want to develop or strengthen their leadership position will benefit from this course. Overview Enhance your leadership effectiveness through your message Communicate with greater openness and authenticity Craft compelling messages that connect people to purpose Engage, motivate, and inspire others to embrace change Apply your leadership voice to increase your impact and influence Leaders inspire followership in others. Whether speaking conversationally or presenting before a group, a powerful leadership message delivered with impact and focused on the needs of the audience, can motivate and energize others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. LEADING WITH AUTHENTICITY * Adopting a Structured Approach * Linking Authenticity and Awareness * Enhancing Self-Awareness * Applying the Johari Window 2. YOUR LEADERSHIP VOICE * Becoming an Authentic Leader * Assessing Key Competencies * Defining Your Leadership Purpose 3. A COMPELLING VISION * Crafting Your Vision for Change * Clarifying Goals and Outcomes 4. CRAFTING YOUR MESSAGE * Speaking with Credibility, Emotion, and Logic * Leading from Anywhere * Applying Techniques for Engaging Others * Engaging Through Storytelling 5. DELIVERING YOUR MESSAGE * Bridging Different Thinking * Flexing Communication Styles * Adjusting for Style and Impact 6. REVIEWING YOUR RESULTS * Reviewing and Adjusting * Taking an Iterative Approach * Repeating, Reiterating, and Building Support

Duration 2 Days 12 CPD hours This course is intended for Executives, directors, managers, and others tasked with making important decisions for their organizations will benefit from this course. Overview Make intelligent decisions with limited time and information Reframe issues to ensure greater problem-solving accuracy Convert conflicting opinions into useful insights In this course, students will learn to evaluate options, generate possible solutions, and decide on logical strategies. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. THE COMPLEXITY OF DECISION MAKING * Establishing the Needs of the Organization * Defining Organizational Objectives and Goals * Measuring Your Goals * Calculating Probabilities of Success 2. DEALING WITH OPINION IN THE FACE OF UNCERTAINTY * Understanding Theories of Decision-Making * Avoiding Irrationality * Being Aware of Risks * Reframing the Options * Asking the Right Questions * Knowing What You Want * Making Proper Comparisons * Working with Stereotypes and Expectations 3. ADAPTING DECISION STRATEGIES FOR A COMPLEX WORLD * Reviewing Your Plans * Engaging Stakeholders * Enlisting Your Network * Managing Risks * Planning for Risks - Avoidance, Mitigation, Transference, and Acceptance * Applying Complexity Theory and the Butterfly Effect * Adjusting Decisions * Building in Metrics & Measurements * Monitoring Progress and Managing Risks * Looking for Emerging Trends ADDITIONAL COURSE DETAILS: Nexus Humans Making the Right Decisions Under Pressure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Making the Right Decisions Under Pressure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. CUSTOMER SERVICE - A BASELINE * Recognizing Your Customers * Understanding Your Role in Customer Service 2. DEVELOPING A CUSTOMER SERVICE MIND-SET * Leveraging Your First Impression * Feeling Positively About Customers * Mastering Moods and Emotions 3. IDENTIFYING CUSTOMER NEEDS * Understanding the Customer\'s Situation * Avoiding Assumption and Prejudgment * Meeting Basic Needs * Seeking to Exceeding Expectations * Building Repeat Relationships 4. CONNECTING WITH THE CUSTOMER * Achieving Authenticity through Body Language * Responding Effectively to Problems * Mastering Online Etiquette * Seeking Customer Feedback 5. DEALING WITH DIFFICULT SITUATIONS * Effectively Addressing Complaints * De-escalating Anger * Establishing Common Ground * Remaining Calm, Respectful and Objective 6. EFFECTIVELY ADDRESSING COMPLAINTS * Creating a Memorable Customer Experience ADDITIONAL COURSE DETAILS: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for * Professionals desiring to develop meaning engagement strategies to better connect with leadership, peers, and clients. * JOB ROLES: Personal Development Leader of Teams/Projects Leader of Managers/Departments Leader of Organizational Strategy Overview Develop better strategies in preparation and execution with audiences of all kinds Engage audience members more deeply and intently Optimize ability to prepare delivery, style, and transparency in sharing information Deliver your message with more clarity, purpose, and passion Create deeper meaning in who you are as a leader for others What?s the difference between good engagement and incredible engagement? How do you know when your audience, employees, or teammates are committed to everything you say and do? The answer is Authentic Engagement. When you notice amazing leaders, you will notice they possess all seven of these traits, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? In this course, you will learn how to authentically engage others, build a more purposeful message that resonates, and learn the strategies to gain stronger engagement and input back from the people you work with. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE CYA MODEL OF PREPARATION * Preparing Your Content * Learning the 4-Square to Holistic Content Delivery * Getting Ready for the Seven C?s for Engagement * Preparing for Yourself and Audience 2. PREPARING YOURSELF AND THE POWER OF YOUR DELIVERY * Understanding the Power of Delivery and Style * Learning when to be Transparent in your Approach * Understanding How You Shine Remotely vs. Face-to-Face * Understanding Your Command * Knowing What and When to Change Your Approach * Building Better Efficacy and Confidence 3. CAPTURING, BUILDING, AND CONNECTING WITH THE PEOPLE YOU ENGAGE * Learning the Differences between Surface-Level Engagement and Deeper Connection * Understanding the Four Levels of Audience to Build Relationships * Developing Captivation Techniques with Engagement * Establishing Clarity through Depth and Alignment * Connecting Deeper and Establishing Trust 4. GOING BEYOND FOR COMPLETENESS * Looking to the Future of Engagement, Technology, and Leadership * Plotting Your Next Course for Delivery * Using the Anchor Guide to Renew Your Approach * Mapping the Next Steps ADDITIONAL COURSE DETAILS: Nexus Humans Mastering Meaningful Engagement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Meaningful Engagement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - DEFINING COACHING AND MENTORING * Defining mentoring * Defining what coaching is and is not * Elements of coaching * Factors for success * Critical Coaching Skills 2 - COACHING ASSESSMENT * Individual coaching assessment * Reflection and discussion of results 3 - INTERPERSONAL COMMUNICATION * Interpersonal communication skills * Open and closed questions * Probing techniques and process * Active listening 4 - SETTING GOALS WITH SPIRIT * Identifying Values * Identifying Dreams * Setting S.P.I.R.I.T. goals 5 - LEARNING STYLES AND PRINCIPLES * Three learning styles * Adult learning principles 6 - THE COACHING MODEL * Components of the coaching model * Coaching model characteristics * Giving effective feedback 7 - BRINGING IT ALL TOGETHER * Coaching skills reinforcement * Case studies