Description:
Level 3 Conflict Management Training equips participants with the skills and
qualifications to deliver scenario-based conflict management training.
Candidates gain insight into conflict dynamics, learning to de-escalate
confrontations effectively while maintaining composure.
Course Overview:
Participants delve into conflict background, triggers, and stages of escalation.
Key skills include maintaining composure, managing language and body cues, and
addressing angry customer behaviour. Course content covers conflict response
strategies, communication techniques, and problem-solving approaches.
Key Learning Outcomes:
* Identify components of confrontations and conflict escalation stages
* Recognize signs of conflict and aggression, maintaining composure in
responses
* Manage language, body cues, and emotions effectively during conflicts
* Employ skills to de-escalate angry customer behaviour and handle abusive
situations
Course Content Highlights:
* Understanding conflict triggers and customer needs
* Recognizing signs of aggression and escalating anger
* Managing language, body cues, and emotional responses
* Structuring conversations and calming situations effectively
* Handling unpredictability and abusive behaviour
* Designing and delivering conflict management scenarios for training purposes
Assessment:
Course assessment involves portfolio submission. No formal examination is
required.
Course Fee:
Enroll in the Level 3 Conflict Management course for £319.99, covering all
costs.
Corporate or Group Booking:
Special discounts are available for corporate or group bookings. Arrange
training sessions at your location by contacting us.
How to Book:
Book online via PayPal, debit/credit card, invoice, or bank transfer.
Alternatively, visit our office or contact us by phone for assistance. Instant
booking confirmation will be provided via email.
Assistance Needed?
For inquiries or assistance, contact our dedicated team via phone or email.
We're here to support you throughout your learning journey. Contact us today for
guidance and assistance.