4204 Communication Skills courses

Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - THE BIG PICTURE * What is Communication? * How Do We Communicate? * Other Factors in Communication 3 - UNDERSTANDING COMMUNICATION BARRIERS * An Overview of Common Barriers * Language Barriers * Cultural Barriers * Differences in Time and Place 4 - PARAVERBAL COMMUNICATION SKILLS * The Power of Pitch * The Truth about Tone * The Strength of Speed 5 - NON-VERBAL COMMUNICATION * Understanding the Mehrabian Study * All About Body Language * Interpreting Gestures 6 - SPEAKING LIKE A STAR * S = Situation * T = Task * A = Action * R = Result * Summary 7 - LISTENING SKILLS * Seven Ways to Listen Better Today * Understanding Active Listening * Sending Good Signals to Others 8 - ASKING GOOD QUESTIONS * Open Questions * Closed Questions * Probing Questions 9 - APPRECIATIVE INQUIRY * The Purpose of AI * The Four Stages * Examples and Case Studies 10 - MASTERING THE ART OF CONVERSATION * Level One: Discussing General Topics * Level Two: Sharing Ideas and Perspectives * Level Three: Sharing Personal Experiences * Our Top Networking Tips 11 - ADVANCED COMMUNICATION SKILLS * Understanding Precipitating Factors * Establishing Common Ground * Using ?I? Messages 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn how to manage internal and/or external stakeholders’ expectations within a project environment. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This course is suitable for anyone who has to manage internal and/or external stakeholders’ expectations within a project environment. The course will provide tools and techniques to manage stakeholder’s expectations and needs. It will help participants to map all stakeholders who impact the capability to deliver the desired results. Participants will work with a fictitious project to bring all the analysis and tools to life.  OBJECTIVES  By the end of the course you will be able to: * Identify both primary and secondary stakeholders * Use tools and processes to manage stakeholder expectations * Use techniques to help win support for your projects * Put together a stakeholder communication plan * Determine the best communication methods * Build relationships between you and key stakeholders * Use influencing skills to influence stakeholders before they influence you * Effectively handle conflict that occurs throughout the project lifecycle * Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome CONTENT IDENTIFICATION AND STAKEHOLDER ANALYSIS * Using a mind map to determine stakeholders and stakeholder groups * Analysis of stakeholder interest and power * Using different tools to help determine stakeholder needs and expectations * Categorising your stakeholders into primary, secondary and key * Interviewing stakeholders to determine needs, expectations and politics INFLUENCING STRATEGIES * Using a planning tool to determine how different stakeholders can be influenced * Interviewing stakeholders to determine what will motivate/de-motivate them * Looking at communication methods and choosing the most appropriate in order to influence and manage expectations PRODUCTION THE COMMUNICATION STRATEGY  * Using a case study and project Gantt to produce a detailed communication plan * Using a communication plan structure CONFLICT MANAGEMENT * Identifying common causes of conflict in the project lifecycle * Finding the most appropriate response to resolve conflicts effectively * Determining your default position and understanding why it might not always be right NEGOTIATION * The different types of negotiation used in the project environment * Determining a simple negotiation process * Understanding the principles of effective negotiation – the do’s and don’ts

Duration 1 Days 6 CPD hours This course is intended for The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance. Overview Interact productively with others in the workplace on a day-to-day basis. Build positive relationships with diverse individuals. Consider organizational communication systems. Communicate with peers. Communicate with supervisors. Communicate with external people. Communicate during conflict and change. To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings. 1. INTERACTING WITH OTHERS * Topic A- Understand the Communication Process * Topic B- Apply Core Communication Skills * Topic C- Observe Nonverbal Communication 2. BUILDING POSITIVE RELATIONSHIPS * Topic A- Create Connection * Topic B- Adapt Appropriately to Different Communication Styles * Topic C- Accommodate Diversity 3. CONSIDERING ORGANIZATIONAL COMMUNICATION SYSTEMS * Topic A- Analyze Organizational Culture * Topic B- Ensure Communication Flows Effectively 4. COMMUNICATING WITH PEERS * Topic A- Interact Effectively with Peers * Topic B- Work Productively in a Group * Topic C- Engage in Productive Meetings * Topic D- Lead a Team 5. COMMUNICATING WITH SUPERVISORS * Topic A- Communicate with Different Supervisor Styles * Topic B- Discuss Important Topics with Your Supervisor 6. COMMUNICATING WITH EXTERNAL PEOPLE * Topic A- Interact Effectively with Customers * Topic B- Work Productively with Vendors 7. COMMUNICATING DURING CONFLICT AND CHANGE * Topic A- Communicate Through Conflict * Topic B- Communicate Through Change ADDITIONAL COURSE DETAILS: Nexus Humans Effective Interpersonal Communication for Business Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Interpersonal Communication for Business Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Birmingham Settlement are running a programme of training sessions between April and July 2024. All sessions are half-a-day and are an excellent opportunity to learn about important topics, starting with Adult Safeguarding on the 18th April.  If you are interested in any of the courses or would like more information, contact our Trainer David Coombes via email david.coombes@bsettlement.org.uk [david.coombes@bsettlement.org.uk] or by phone 07399 560 766. Training Sessions: Adult Safeguarding April 18th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What is Adult Safeguarding? What is abuse? Categories of abuse. Those most at risk of abuse. Identifying the signs of abuse. Taking safeguarding action. The issue of client consent. Mental Health Awareness April 23rd 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: Defining mental health and mental illness. Signs and symptoms of the most common mental health conditions. Identifying and responding to a mental health crisis. Maintaining positive mental wellbeing. How best to support mental health recovery. Trauma Informed Practice May 14th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is trauma? Symptoms of trauma. Impact of trauma on children. Understanding the impact of Adverse Childhood experiences. Key principles of trauma informed practice. Managing work stress and undertaking self-care. Professional Boundaries May 23rd 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What are professional boundaries and why are they important? Professional vs Personal boundaries and how they differ. How trauma impacts personal power and the ability to establish boundaries. Signs of boundary violations. How boundaries support wellbeing. Conflict Resolution June 6th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining conflict and exploring the risks vs the benefits of conflict. Looking at anger and aggression. Understanding how the brain responds to threat and danger. Exploring the practical communication strategies effective in the prevention and de-escalation of conflict. Learning to respond rather than react. Equality, Diversity & Inclusion June 11th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: The Equality Act and protected characteristics. Different forms of discrimination. How ‘membership’ of specific groups might bring advantage or disadvantage. Understanding the ‘multi layered’ nature of discrimination. Understanding how diversity and inclusion can positively impact and change what we do. Dementia Awareness July 9th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is dementia? The different types of dementia. The signs and symptoms of dementia. Risk reduction strategies. Benefits of early diagnosis. Barriers to diagnosis, treatment, and support. How we can help. Disability Awareness July 18th 9.15 – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining disability, disability as a social construct, non-visible disabilities. Barriers facing those with disabilities and the positive actions and reasonable adjustments we all can make to create more inclusive and less discriminatory environments.

The four colour energies will transform your team dynamics and performance, on this virtual workshop find out how to embed the four colour energies within your team. Find out your own communication preferences and how to work effectively with colleagues with a different preference.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. COMMUNICATION BASICS * Effective communication * Organizational management * Organization types and characteristics * Communication flow 2. LEADERSHIP AND MOTIVATION * Communication and leadership * Communication and motivation 3. RELATIONAL CONTEXT AND ORGANIZATIONS * Relational context * Relationships and organizations 4. TECHNOLOGY IN THE WORKPLACE * Workplace technology * Impact of technology * Technology guidelines 5. CONTEXT, STRESS, AND MANAGERIAL TOOLS * Environmental context * Stress and communication 6. INNOVATION AND CHANGE * Aspects of innovation * Aspects of change 7. POWER, POLITICS, AND DIVERSITY * Power and communication * Diversity and communication * Empowerment and communication ADDITIONAL COURSE DETAILS: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Banish those presentation gremlins and communicate with confidence and clarity!

Please note: This training is delivered by a third party Tutor NOT The Makaton Charity. For any workshop information, to book, or to make payment please contact the Tutor directly. Level 1 & 2 Combined Workshop (F2F) Level 1 Workshop is the starting point for your Makaton journey, with Level 2 building on the knowledge you gained in Level 1. It is recommended for people who need to use Makaton at home and in their work, to develop the communication skills of others. Content Level 1 & 2 training provides a practical introduction to the Makaton Language Programme and a wider understanding of learning and communication difficulties. The Workshop includes how to start using Makaton in everyday situations; immediate needs, home, familiar people, food, events, activities and objects. You will also discover hints and tips for effective signing and symbol use to maximise communication. Vocabulary will also be introduced which is ideal for the school environment and work places. You will begin to learn more abstract concepts such as spatial locations, attributes, pronouns and actions. Duration Level 1 & 2 combined face to face workshops comprise of a minimum of thirteen learning hours, (minimum of six and a half learning hours per level). Workshops generally will take place over two full day of training. * Deliver method: Venue based. * Maximum number of participants: 12 Accessibility Please indicate if you have any challenges or additional needs, so reasonable adjustments can be made to support your learning and participation. Entry criteria There is no entry criteria for this Workshop. Study materials You will receive a Participant's Manual, which includes the Makaton symbols and signs that you learn in the workshop. You will also be given a certificate of attendance. Please remember to keep your Level 2 training certificate in case you want to attend further Makaton training. Next steps After completing Level 1 & 2 combined training you can continue on your Makaton journey by attending Level 3 or Level 3 & 4 combined training. INSTRUCTIONS This is a combined Level 1 and 2 course. This venue is within walking distance to Guildford mainline and bus stations. The park and ride stops outside this venue and there are several car parks within a 5 minute walk. Refreshments provided throughout the day and plenty of shops and cafes nearby for lunch. Invoice option available for Organisations on booking page. Tutor is also available for in-house workshops - email laura@signandshine.co.uk [laura@signandshine.co.uk] -------------------------------------------------------------------------------- Privacy Statement [https://files.bookwhen.com/7toh9efoxzta/gzdgqa4sd5q6/uploaded_file] 📎 Privacy_Statement.pdf Terms And Conditions Updated 2022 [https://files.bookwhen.com/7toh9efoxzta/qyoyc9m5ir9w/uploaded_file] 📎 Terms_and_Conditions_updated_2022.pdf

Introducing the the modality of Non-Violent Communication (NVC), also known as Mindful, or Compassionate Communication, this 2-day modular workshop will explore how we express ourselves and how we hear others - how we can increase our ability to create meaningful connections, both with others and with ourselves, even in disagreement, and how we can empower our clients to do the same within their own relationships.

Het lijkt niet zo eenvoudig maar toch is het haalbaar: persaandacht voor je afstudeerwerk. Tijdens een webinar van drie kwartier bekijken we de ins & outs van een geslaagde persactie. We zoomen in op wat journalisten interessant vinden en hoe je een persbericht schrijft zodat ze je persactie opnemen.