A full refund is given if cancellation is made 2 weeks or more before course start date. Any refunds will go to the credit card used for payment and this may take up to two weeks. No refund will be given if cancellation is made 14 days or less prior to the course including non attendance on the day due to illness/bereavement/travel.

To be effective, cancellations must be in writing and sent to us by email to info@tractioncoaching.co.uk. Your cancellation notice is effective from the date you send us the email. You will have given us notice in time as long as you get your email to us before midnight on that day.

The cancellation periods enable us to remain cost effective and allows us time to try and fill a cancelled booking. With regret therefore, no refunds will be made if the cancellation periods are not adhered to (even when your non- attendance is due to sickness or bereavement).