Terms of Service

These Terms of Service govern your use of the website located at liveplaylearn.org and any related services provided by LivePlayLearn. LivePlayLearn is part of Heidi Steel Education Consultant and Advisory Services.

By accessing liveplaylearn.org you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by LivePlayLearn.

We, LivePlayLearn, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on October 2022.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or “mirror” the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service LivePlayLearn provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorised advertising or spam;
harvest, collect or gather user data without the user’s consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Confidentiality

To create and maintain safety and privacy within the therapeutic relationship, confidentiality is essential. To fulfil our professional commitment, it is necessary to monitor and evaluate our work with our clients. This may involve regular supervision with another additionally qualified professional, where our work with your child may be discussed. Their identity will not be disclosed. With the exception of safeguarding children and vulnerable adults. We do not disclose any details of our work to any outside agencies.

Services Provided

We provide a coaching and mentoring service. This service does not provide therapy or psychological help, including diagnostic services. If you or your child requires medical assistance or is suffering from mental health issues, you should speak to your doctor or therapist. Our services work well in conjunction with counselling and therapy and can be used in conjunction with your existing medical service.

Payment

Clients will be invoiced and full payment is due before any consultation, or services provided.

Cancellations and Refunds for Mentoring Services

Cancellations: Less than 48 Hours notice
If for any reason you are unable to attend your session as per this policy we will be unable to offer a refund.

More than 48 hours notice
You may contact liveplaylearn@gmx.com to re-schedule or cancel your appointment. In event of cancellation a refund will be provided.

Late Arrival

We understand that sometimes it is difficult to arrive on time for your session. Often we have clients booked in before and after your session and therefore cannot extend sessions if you are unable to make it in time. Your session will be shorter on that occasion. Consultants will be unavailable 15 minutes after the session start time unless you have made contact prior to the session.

Refund for Online Courses

Cancellations received within 7 days of booking your place on the course will receive a full refund.
Cancellations received after the 7-day cancellation period and earlier than 14 days before the start date of the course will receive a refund of any fees paid minus 15% Deposit.
Cancellations received after the 7-day cancellation period and later than 14 days before the start date of the course will not be eligible for a refund.

Cancellations for Online Courses

To cancel a course booking you must inform us by emailing liveplaylearn@gmx.com

You must clearly state your intention to cancel the booking. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to LivePlayLearn and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by LivePlayLearn at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content.

When you use our website or its associated services to post, upload, share or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

You may request your content to be removed at any time. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, LivePlayLearn makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall LivePlayLearn or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if LivePlayLearn or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. LivePlayLearn does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

LivePlayLearn has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by LivePlayLearn of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England. You irrevocably submit to the exclusive jurisdiction of the courts in that location.