Warmur Academy Ltd — Hydronics Foundations Course Terms & Conditions

Last updated: 31 October 2026

1. About these terms

These Terms & Conditions apply to standalone bookings for Hydronics Foundations, our one-day, in-person training course, made through Cademy or directly with Warmur Academy.

They govern the booking, payment, attendance, cancellation and rescheduling of your classroom place.

Where a classroom place has been arranged as part of a separate training package, the purchase terms agreed for that package take priority. The attendance and conduct requirements in these terms continue to apply.

By making a booking and accepting these terms, the Customer agrees to comply with them and to make the Learner aware of the relevant attendance requirements.

2. Who we are

Hydronics Foundations is provided by Warmur Academy Ltd, trading as Warmur Academy.

Company number: SC800083

Registered office: 3f1 Third Floor, 3 Hill Street, Edinburgh, Scotland, EH2 3JP.

Contact: hello@warmuracademy.co.uk

3. Bookings and payment

The Customer is the individual, company or organisation purchasing the training and responsible for payment.

The Learner is the individual attending the course. The Customer and Learner may be the same person.

Course Fees and applicable VAT will be displayed before payment.

Payment is required in full to confirm a booking unless alternative arrangements have been agreed in writing.

A booking is confirmed when Warmur Academy accepts it and issues confirmation, including through Cademy.

The Customer is responsible for providing accurate Learner details and ensuring the Learner receives the joining instructions.

4. Cancellations and refunds

Warmur Academy provides professional training for heating engineers and industry professionals, including self-employed individuals purchasing training for their work.

Our standard cancellation policy

Bookings purchased wholly or mainly for business or professional purposes are non-refundable for a change of mind once confirmed.

This applies whether the Customer is a company, employer, self-employed individual or someone paying personally for their professional training.

Refunds are not available simply because a Learner can no longer attend or no longer requires the training.

However, we understand that work commitments can change. Our classroom transfer arrangements are set out in Section 5.

Consumer exception

Where an individual purchases training principally for personal use, outside their trade or profession, statutory consumer rights apply.

For eligible distance purchases, these normally include a 14-day cancellation period beginning the day after the contract is made.

Where a Consumer expressly requests that training begin during this period, they may be required to pay for services already supplied if they subsequently cancel, where permitted by law. The right to cancel may end following full performance where the necessary request and acknowledgement have been obtained.

Consumers may exercise an applicable cancellation right by emailing hello@warmuracademy.co.uk. No particular form or reason is required. Any refund required by law will be provided within the statutory timescale.

Nothing in these terms excludes or restricts statutory consumer rights.

5. Changing your classroom booking

We understand that work commitments can change, particularly for self-employed engineers, so we offer some flexibility.

At least 14 days' notice

Customers may move their booking to another available course date once, free of charge, provided we receive at least 14 calendar days' written notice before the original session.

The replacement date is subject to availability and must normally take place within six months of the original booking.

Less than 14 days' notice

Transfer requests received less than 14 calendar days before the course are considered at our discretion.

We will consider exceptional circumstances, including illness or emergencies, subject to available places.

Non-attendance

If a Learner does not attend without an agreed transfer, their classroom place will be forfeited.

A replacement booking must be purchased unless Warmur Academy agrees otherwise.

Requesting a transfer

Please email hello@warmuracademy.co.uk with your name, booking reference and requested change.

A transfer is confirmed only when Warmur Academy has agreed the new date in writing.

These arrangements do not affect applicable statutory consumer rights.

6. Changes or cancellations by Warmur Academy

Occasionally, we may need to change or cancel a course because of trainer illness, venue issues, insufficient numbers or circumstances outside our reasonable control.

We will give as much notice as reasonably possible.

Where we cancel a course, Customers will be offered an alternative available date at no additional charge.

If a suitable alternative cannot be agreed, we will provide a full refund of the Course Fee.

If we need to make a significant change to the date or location, we will explain the options available, including an appropriate refund where applicable.

7. Course attendance and learner responsibilities

Hydronics Foundations is a one-day, trainer-led classroom course.

Learners are expected to:

Arrive on time and participate in the scheduled activities.
Treat trainers, staff and fellow Learners with respect.
Follow reasonable venue, health and safety instructions.
Notify us in advance of any accessibility or additional learning requirements.

We aim to provide a welcoming, supportive learning environment.

We may take appropriate action in cases of serious misconduct, including removing a Learner from the session where justified.

We are not obliged to provide additional training to compensate for late arrival or missed sessions.

8. Course materials and CPD certificate

Hydronics Foundations provides seven hours of Continuing Professional Development (CPD).

Learners who complete the required training will receive a certificate confirming their participation and CPD hours.

The course includes guided exercises and workbooks, which Learners can take home and refer to in their professional work.

Course materials remain the intellectual property of Warmur Academy or its licensors.

Learners may use their materials for their own learning and professional reference but must not reproduce, publish, distribute or sell them without permission.

Hydronics Foundations does not independently award the Low Temperature Heating and Hot Water Systems qualification.

9. Professional responsibilities

Hydronics Foundations is designed to develop knowledge and understanding of heating system design.

It does not, by itself, confer professional registration, certification or authorisation to undertake regulated work.

Learners remain responsible for applying appropriate professional judgement and complying with relevant regulations, standards and manufacturer requirements.

We do not guarantee particular commercial, employment or installation outcomes from attending the course.

10. Our responsibilities

Warmur Academy will provide training with reasonable care and skill and meet its applicable contractual and statutory obligations.

We are not responsible for professional work subsequently undertaken by Learners or for their independent business decisions, except where liability cannot lawfully be excluded.

We are not responsible for loss of or damage to personal property brought to training venues unless caused by our negligence or another liability that cannot lawfully be excluded.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Consumers retain their applicable statutory rights.

11. Personal data

We collect and process personal information to administer bookings, communicate joining instructions, support Learners and maintain appropriate training records.

Bookings may be administered through Cademy.

We handle personal information in accordance with our Privacy Notice.

12. Complaints and enquiries

We want everyone to have an excellent learning experience.

If you have a question, need support or want to discuss a booking change, we're here to help at hello@warmuracademy.co.uk.

If something hasn't met your expectations, we'd really like to know so we can put it right. Our Complaints Procedure explains how to raise a concern and what you can expect from us.

13. Governing law

These terms are governed by Scots law.

Consumers retain any mandatory rights and legal protections applicable to them, including rights concerning where proceedings may be brought.

For Business Customers, the courts of Scotland will have exclusive jurisdiction, subject to applicable law.

Statutory cancellation form

Consumers with a statutory right to cancel may use this form, but are not required to do so.

To: Warmur Academy Ltd

Email: hello@warmuracademy.co.uk

I hereby give notice that I cancel my booking for Hydronics Foundations.

Course date: __________________

Booking date: __________________

Customer name: __________________

Customer address: __________________

Booking reference (if available): __________________

Date: __________________