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£1,400
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Level 2 Conflict Management Course (Group Booking)
Highlights
Delivered In-Person
All levels
Description
Course Details:
Qualification: Highfield Level 2 Award in Conflict Management (RQF)
Duration: 1 Day
Timings: 09:00 – 17:00
Location: Delivered exclusively for your team at the Close Protection Academy (Stratford, East London) OR at your own venue (subject to suitability requirements).
Group Size: Private cohort booking for up to 10 learners from your organisation.
Assessment: E-assessment (multiple-choice questions)
Course Overview:
The Highfield Level 2 Award in Conflict Management (RQF) is a one-day course tailored for corporate teams, customer service departments, front-of-house staff, and personnel in public-facing roles. It provides workforces with the essential knowledge and practical skills needed to prevent, de-escalate, and resolve workplace conflict situations safely and professionally.
The qualification focuses on unified communication strategies, proactive risk assessment, and understanding human physiological responses during high-stress encounters. It is officially accredited by the Highfield Awarding Body for Compliance (HABC), guaranteeing quality, regulatory compliance, and industry recognition across a wide range of sectors to protect both your staff and your brand reputation.
Who Is This Course For?
This corporate programme is designed for organizational teams in customer-facing roles (e.g., retail, corporate reception, healthcare, facilities management) and any personnel who regularly deal with the general public or service users.
It is ideal for employers looking to empower their staff with the confidence to handle challenging behaviour, reduce workplace stress, and maintain a safe environment.
Course Content:
Managing Conflict in the Workplace (when dealing with customers, service users, or the public)
Effective Communication to solve problems and reduce the likelihood of conflict
Factors that Influence Human Responses in conflict situations (physiological/psychological effects)
Assessing and Reducing Risks in conflict situations (Personal Safety and Risk Assessment)
De-escalation Techniques and effective communication in emotive situations
Legal and Post-Incident Considerations (good practice to follow after conflict situations)
Entry Requirements:
Learners must be 18+ years old
Must be able to communicate fluently in spoken and written English
No prior qualifications are required
What Learners Must Bring:
Each participant must bring one form of valid photographic identification, such as:
Valid passport (any nationality)
UK photocard driving licence
Valid SIA licence
Warrant card issued by HM Forces or the Police
Location
213 Mirror Works 12 Marshgate Lane, E15 2NH, United Kingdom, LondonReviews
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