Understanding Parent Carer Trauma in Case Management (April 2026)

Description

Families entering the case management process are often already frequently traumatised, hypervigilant, and overwhelmed long before they meet their case manager. At the same time, cases are becoming more complex, involving multiple specialist witnesses, extended timelines, and increased pressure on everyone involved.

In this webinar, we explore how case managers can deliver services that truly align with their core principles — including non‑maleficence — and avoid unintentionally contributing to further harm. Even with the best intentions, the structures, processes, and communication styles within case management can cause unnecessary harm and trauma.

Join Rachel Wright for this session to learn practical, actionable approaches for minimising trauma at every step of the case management journey. Together, we’ll look at how small shifts in practice can create safer, more compassionate experiences for parents, carers, and the professionals supporting them.

Rachel Wright

Rachel Wright is the Founder/Director of Born at the Right Time Ltd, an organisation aimed at improving the lives of those with disabilities and their families. She is a qualified nurse and the parent of a young man with complex neurodisability. She’s the author of two books including her memoir The Skies I’m Under, award winning blogger and host of the popular The Skies We’re Under Podcast.

Rachel delivers CPD-certified training on communication and effective collaboration to delegates around the world across health, social care and SEND. She’s passionate about lived experience being at the heart of meaningful change, using evidence and actionable next steps to Bridge the Gap between services and families. She was a finalist for the Commitment to Carers award category of the RCNi Nurse Awards 2020 and highly commended at the National Learning Disability & Autism Awards 2025 (Trainer/Outstanding Contribution Award) and is a finalist in this year's (2025) Neurological & Complex Care Awards in the category of Exceptional Training and Development Program.