34169 Courses

Structural Engineer Wimbledon are a popular way to add valuable living space to a home without expanding its footprint. A structural engineer is essential in this process, assessing the existing roof structure and designing any necessary reinforcements to support the new load. The engineer ensures that the loft conversion is safe and complies with building regulations, addressing potential issues such as floor load capacity and roof stability. By involving a structural engineer, homeowners in Kingston can confidently transform their unused attic space into a functional and safe area, enhancing both the utility and value of their property. This process not only maximizes space but also adds a modern touch to homes, making them more appealing and efficient.

This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.

Overview Turn your love of animals towards a role that can help save and preserve their lives by training in Vet Assistant practises. This Level 5 Diploma in Veterinary Assistant course will teach you to join emotional and practical skills, and be able to work in a Vet surgery or animal shelter. The collection of learning modules that will be made available is designed to tutor you in a wide range of skills. You will learn how to handle all types of pets and animals safely, understand their nutritional needs and behaviour, work with a professional Vet, react in medical emergencies, and counsel worried owners. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 5 Diploma in Veterinary Assistant. It is available to all students, of all academic backgrounds. Requirements Our Level 5 Diploma in Veterinary Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 26 lectures • 18:40:00 total length •Module 01: The Development of Veterinary Medicine: 01:30:00 •Module 02: Naming And Classifying Animals: 00:20:00 •Module 03: The Cell: 00:45:00 •Module 04: Tissues: 01:00:00 •Module 05: Connective Tissue: 01:00:00 •Module 06: Muscle Tissue and Nervous Tissue: 00:20:00 •Module 07: Tissue Healing And Repair: 00:30:00 •Module 08: The Skin: 00:35:00 •Module 09: Bone: 00:40:00 •Module 10 : The Skeleton: 00:35:00 •Module 11: Describing Disease Occurrence: 01:30:00 •Module 12: Cardiovascular System: 01:00:00 •Module 13: Respiratory System and Lymphatic System: 00:35:00 •Module 14: The Gut and Digestion: 00:45:00 •Module 15: Urinary System and Reproductive System: 01:00:00 •Module 16: Nervous System, Senses and Endocrine System: 01:00:00 •Module 17: Nutrients: 01:00:00 •Module 18: Metabolism: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:37:00 •Nervous System, Senses and Endocrine System Part - 02: 00:36:00 •Nervous System, Senses and Endocrine System Part - 03: 00:22:00 •Nutrients Part 1: 00:31:00 •Nutrients Part 2: 00:30:00 •Metabolism Part 1: 00:29:00 •Metabolism Part 2: 00:30:00 •Assignment - Level 5 Diploma in Veterinary Assistant: 00:00:00

Overview The global pet care market is valued at over $232 billion, highlighting the increased attention and care we provide for our beloved animals. The Veterinary Assistant Diploma offers a robust curriculum designed to instil comprehensive knowledge, covering the foundations of veterinary medicine to intricate details of animal anatomy and physiology. Beginning with the development of veterinary medicine, this course provides an extensive journey into the intricate facets of animal care. It dives deep into cellular biology, bone structures, and systems of the body and even elaborates on disease occurrence and metabolism.Enrol in the Veterinary Assistant Diploma today. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Veterinary Assistant Diploma. It is available to all students, of all academic backgrounds. Requirements Our Veterinary Assistant Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 18 sections • 23 lectures • 13:59:00 total length •The Development of Veterinary Medicine Part - 01: 00:34:00 •The Development of Veterinary Medicine Part - 02: 00:35:00 •Naming And Classifying Animals: 00:15:00 •The Cell: 00:26:00 •Tissues: 00:57:00 •Connective Tissue: 01:13:00 •Muscle Tissue and Nervous Tissue: 00:13:00 •Tissue Healing And Repair: 00:16:00 •The Skin: 00:25:00 •Bone: 00:31:00 •The Skeleton: 00:33:00 •Describing Disease Occurrence: 01:18:00 •Cardiovascular System: 01:03:00 •Respiratory System and Lymphatic System: 00:28:00 •The Gut and Digestion: 00:45:00 •Urinary System and Reproductive System: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:36:00 •Nervous System, Senses and Endocrine System Part - 02: 00:35:00 •Nervous System, Senses and Endocrine System Part - 03: 00:21:00 •Nutrients Part 1: 00:29:00 •Nutrients Part 2: 00:29:00 •Metabolism Part 1: 00:28:00 •Metabolism Part 2: 00:29:00

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Create Citrix DaaS workloads. Deliver app and desktop resources to users. Migrate existing on-premises Citrix Virtual Apps and Desktops 2203 LTSR infrastructure to Citrix Cloud. In this course you will learn how to create a new Citrix DaaS deployment and how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and resource locations that the host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On- Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provisioning VDA Workloads and Delivering Resources Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Additional course details: Nexus Humans CWS-250 Citrix DaaS Deployment and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-250 Citrix DaaS Deployment and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the value of MPLS VPNs. Describe the differences between provider-provisioned VPNs and customer-provisioned VPNs. Describe the differences between Layer 2 VPNs and Layer 3 VPNs. List the provider-provisioned MPLS VPN features supported by the JUNOS software. Describe the roles of a CE device, PE router, and P router in a BGP Layer 3 VPN. Describe the format of the BGP routing information, including VPN-IPv4 addresses and route distinguishers. Describe the propagation of VPN routing information within an AS. List the BGP design constraints to enable Layer 3 VPNs within a provider network. Explain the operation of the Layer 3 VPN data plane within a provider network. Create a routing instance, assign interfaces to a routing instance, create routes in a routing instance, and import/export routes from a routing instance using route distinguishers/route targets. Describe the purpose of BGP extended communities, configure extended BGP extended communities, and use BGP extended communities. List the steps necessary for proper operation of a PE-CE dynamic routing protocol. List the troubleshooting and monitoring techniques for routing instances. Explain the difference between the bgp.l3vpn table and the inet.0 table of a routing instance. Monitor the operation of a CE-PE dynamic routing protocol. Explain the operation of a PE mulit-access interface in a Layer 3 VPN and list commands to modify that behavior. Describe ways to support communication between sites attached to a common PE router. Provision and troubleshoot hub-and-spoke Layer 3 VPNs, Describe the flow of control traffic and data traffic in a hub-and-spoke Layer 3 VPN. Describe QoS mechanisms available in L3VPNs. Configure L3VPN over GRE tunnels. Describe the RFC 4364 VPN options. Describe the carrier-of-carriers model. Configure the carrier-of-carriers and ''Option C'' configuration. Describe the flow of control and data traffic in a draft-rosen multicast VPN. Describe the configuration steps for establishing a draft-rosen multicast VPN. Monitor and verify the operation of draft-rosen multicast VPNs. Describe the flow of control traffic and data traffic in a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Monitor and verify the operation of next-generation multicast VPNs. This three-day course is designed to provide students with MPLS-based Layer 3 virtual private network (VPN) knowledge and configuration examples. Chapter 1: Course Introduction Course Introduction Chapter 2: MPLS VPNs MPLS VPNs Provider-Provisioned VPNs Chapter 3: Layer 3 VPNs Layer 3 VPN Terminology VPN-IPv4 Address Structure Operational Characteristics Chapter 4: Basic Layer 3 VPN Configuration Preliminary Steps PE Router Configuration Lab: Layer 3 VPN with Static and BGP Routing Chapter 5: Layer 3 VPN Scaling and Internet Access Scaling Layer 3 VPNs Public Internet Access Options Lab: LDP over RSVP Tunnels and Public Internet Access Chapter 6: Layer 3 VPNs ? Advanced Topics Exchanging Routes between Routing Instances Hub-and-Spoke Topologies Layer 3 VPN CoS Options Layer 3 VPN and GRE Tunneling Integration Layer 3 VPN and IPSec Integration Layer 3 VPN Egress Protection BGP prefix-independent convergence (PIC) edge for MPLS VPNs VRF Localization Provider Edge Link Protection Support for configuring more than 3 million L3VPN Labels Lab: GRE Tunneling Chapter 7: Interprovider Backbones for Layer 3 VPNs Hierarchical VPN Models Carrier-of-Carriers Model Option C Configuration Lab: Carrier of Carrier Layer 3 VPNs Chapter 8: Troubleshooting Layer 3 VPNs Working with Multiple Layers Troubleshooting Commands on a PE Device Multiaccess Interfaces in Layer 3 VPNs PE and CE-based Traceroutes Layer 3 VPN Monitoring Commands Lab: Troubleshooting Layer 3 VPNs Chapter 9: Draft Rosen Multicast VPNs Multicast Overview Draft Rosen MVPN Overvie Draft Rosen MVPN Operation Configuration Monitoring Chapter 10: Next Generation Multicast VPNs Multicast VPN Overview Next-Generation MVPN Operation Configuration Monitoring Internet Multicast Ingress Replication Internet Multicast Signaling and Data Plane Configuring MVPN Internet Multicast Monitoring MVPN Internet Multicast Lab: MVPN Internet Multicast

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

This short selection of information pages is designed to support the Neuro-Informed workshop held on 8/3/24 by providing more detail and understanding of how breath work affects the brain. 

The Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing Course is ideal for anyone looking to work in the health and social care industry and requires a fully recognized industry qualification. By completing the qualification, you will have shown a level of understanding in the care sector that is essential when working with people who have complex needs. Our Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing learning can help you achieve a rewarding job in residential care homes, nursing homes, day centres, children's centres, health centres, supported housing, respite care, residential schools, or even special schools. Have you ever considered including a Health Social Care Certificate on your resume to boost your portfolio? Are you looking for flexible work hours in your ideal "care" career to break free from the 9-5 grind? This comprehensive Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course is designed to help you feel refreshed and relieved while performing your caring duties! Furthermore, through this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing Course, you will learn how difficult situations and potential problems can arise. After completing this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing Course, you will be confident enough to take the next step in your career/educational ladder, as you will learn everything you need to know to work successfully in a care setting and assist those with a wide range of needs. Courses you will get with this Premium Bundle: - Course 01: Level 3 Award in Health and Social Care Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Care Certificate (Standard 1 to 15) Course 04: Level 5 Mental Health Care - MCA and DOLS Course 05: Adult Nursing Training Course 06: Palliative Care Course 07: Healthcare Assistant Course 08: Level 2 Safeguarding in Adult Health and Social Care Course 09: Nursing Assistant Diploma Course 10: Level 2 Certificate in Preparing to Work in Adult Social Care Course 11: Level 2 Certificate in Understanding End of Life Care Course 12: Drug and Alcohol Awareness Training Others benefit Included with this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course. Free PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course] Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing It is important to understand your role in any job. The health and social care industry is no exception. This Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Assessment Method of Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing After completing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing This Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course is ideal for working or planning to work in hospitals, health and social care organisations. Individuals study this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course for personal and professional development, re-entering employment after an absence period in the health science, health, or social care fields, or for those seeking a career change to the health or social care sector. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: Care Certificate: EDI Drugs Awareness NVQ health and social care Care Certificate: NVQ Level 3 Mental Health Level 4 NVQ Health and Social Care Level 1 Award in Awareness of Substance Misuse (RQF) Care Certificate: NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace Level 1 Award in Awareness of Substance Misuse (RQF) level 3 nvq health and social care Care Certificate: CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Care Certificate: Level 2 Certificate in Mental Health Awareness (RQF) Care Certificate: Level 3 Certificate in Understanding Mental Health (RQF) Care Certificate: Level 3 Award in Health and Social Care (VRQ) Level 1 Award in Awareness of Substance Misuse (RQF) Level 3 Certificate in Health and Social Care (VRQ) Level 3 Certificate in Understanding Substance Misuse (RQF) NVQ health and social care Level 2 Certificate in Assisting and Moving Individuals for Social Care Settings (RQF) Level 2 Certificate in Principles of End of Life Care (RQF) Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings (RQF) Level 2 Certificate in the Principles of the Prevention and Control of Infection in Health Care settings (RQF) Level 2 Certificate in the Principles of Prevention and Control of Infection in Health Care Settings (RQF) level 2 NVQ health and social care Care Certificate: level 3 NVQ health and social care Care Certificate: level 4 NVQ health and social care Care Certificate: level 5 NVQ health and social care Level 2 Award in the Control of Substances Hazardous to Health (RQF) Care Certificate: level 3 nvq health and social care Care Certificate: level 5 nvq health and social care Level 3 Certificate in Understanding Substance Misuse (RQF) Care Certificate: a-level health social care Care Certificate: QCF level 2 health and social care Care Certificate: health and social care level 3 Level 3 Certificate in Understanding Substance Misuse (RQF) Level 4 NVQ Health and Social Care Certificate Level 3 Certificate in Understanding Substance Misuse (RQF) level 3 nvq health and social care Certificate level 2 nvq health and social care Certificate level 5 nvq health and social care Certificate Level 2 Award in the Control of Substances Hazardous to Health (RQF) Requirements Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing To enrol in this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Course. Be energetic and self-motivated to complete our Course. Basic computer Skill is required to complete our Course. If you want to enrol in our Course, you must be at least 15 years old. Career path Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing After completing this Level 3 & 6 Health & Social Care + Care Certificate with Mental Health & Care and Nursing course, you may be able to pursue a variety of professional opportunities in the social care sector.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency