29576 Courses

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Use the features in project to report effectively on your plans. Course overview Duration: 4 hours Our Project – Reporting course is aimed at experienced users of Project who need to create reports in their project plans. It looks at using the different types of report in Project, exporting data to other packages, building new reports and sharing reports between projects. Experience of using Project to create and resource plans is required. Objectives  By the end of the course you will be able to: Print and PDF data from your project Use timelines Setup filters and groups Import and export data Create and share dashboard reports Content Printing and reporting Setup and Printing Creating PDFs Visual reports Using the Timeline Filtering and grouping Applying filters Applying grouping Creating your own filters and groups Importing and exporting data Importing data into Project Exporting data Creating and saving data maps Dashboard reports Using dashboard reports Creating dashboard reports Adding widgets Customising data shown

Look at some of the more advanced planning features available in Project. Course overview Duration: 1 day (6.5 hours) Our Project – Advanced Planning and Control course looks at advanced planning and resourcing techniques in Microsoft Project and how to customise your schedule to give better visibility and flexibility. The course is designed for experienced users of Project who have attended our Project Planning and Control introduction course or have equivalent knowledge. You must be confident using Project to build and resource schedules and create task dependencies. Objectives  By the end of the course you will be able to: Work with different types of task Amend resource load on a task Work with multiple resource rates Create custom tables Add custom fields Create calculated fields Add drop down lists in fields Filter and extract information Create new views Export information Content Advanced planning techniques Splitting tasks Task types Spreading work across activities Advanced resourcing techniques Resource types Assignment views Effective dates Work contours Overtime work Using multiple resource rates Creating custom tables Customising tables Adding fields Creating custom fields Adding text, number, date and time fields Using flag fields Defining pick lists Renaming custom fields Creating calculated fields Creating formulas Using graphical indicators Uploading and tracking progress Completing work Completing work per resource Updating tasks Updating the project Working with the status date Rescheduling work Viewing baseline against schedule Project overview statistics Working with filters Building standard filters Building interactive filters Task and resource filters Using highlight filters Creating custom views Creating customised views Customising text styles Using grouping techniques Exporting information Exporting to Excel

Learn how to use Microsoft Project to create and resource robust project plans and how to maintain and track throughout the project lifecycle. Course overview Duration: 1 day (6.5 hours) Our Project Planning and Control course gives you the essential skills to use Microsoft Project to build, resource and monitor project schedules. It looks at initial setup, building plans, using a work breakdown structure and managing resources through to baselining and progressing your schedule. This course is designed for new or existing users of Microsoft Project, and no previous experience of Project is required. Knowledge of planning techniques would be an advantage. Objectives  By the end of the course you will be able to: Create project schedules Build a Work Breakdown Structure Create relationships Set baselines Manage resources Set deadlines and task properties Print and report on your project Update and track project schedules Content Creating a new project Project defaults Project start date Setting default hours per day/week Setting daily working times Project timeline Building a project Creating a work breakdown structure Adding tasks and durations Estimated durations Setting milestones Recurring tasks Linking, Baselining and Resourcing Setting start dates and dependencies Task Inspector Resourcing Assigning resources Filtering available resources Baseline Setting a baseline Removing a baseline Managing resources Resource properties Dealing with over allocations Tasking information Constraint dates Setting deadline Assigning task specific calendars Task types Updating your project Completing work Completing work per resource Updating tasks Updating the project Rescheduling work Change highlighting Printing and reporting Setup and Printing Visual reports Using the Timeline Creating Dashboard reports

Learn how to use Master Projects and Resource Pools to create better visibility across projects. Course overview Duration: 4 hours This course shows you how to create Master Projects allowing you to roll several sub projects into a master view. It also shows techniques to create resource pools to share resources between projects to enable you to better manage your resource teams and check resource loading. This half day course looks at how to practically do this and setup both elements. This is aimed at existing users of Microsoft Project who need to create master schedules and share resources and loadings. Objectives  By the end of the course you will be able to: Create master projects Insert and update sub projects Create a resource pool Share resources between projects Check resource loadings between projects Content Working with multiple projects Consolidating projects Linking to sub projects Setting the master project as read only Saving consolidated projects Working on consolidated projects Setting task links between projects Getting source project information Removing projects from the consolidation Sharing resources Creating a resource pool Sharing resources Opening projects that share resources Updating the resource pool Refreshing the resource pool Opening a resource pool Removing resource sharing

Active Lancashire, on behalf of Fylde Borough Council, are currently undertaking consultations with both residents and stakeholders concerning swimming and leisure provision across the Fylde region. We are keen to have a conversation with operators of swimming pool(s) within the region, to better understand their needs, challenges they are facing, support they feel they may need and how they may be able to better support local residences, schools and others to engage in swimming.

Elevate workplace safety with our Fire Safety at Work course. Learn essential fire science, identify hazards, master fire prevention techniques, and understand legal requirements. Ideal for ensuring a safe and compliant workplace environment.

Are you wondering why branding is important in Marketing? Do you want to know how branding can affect the status of your business? Have you ever wonder what is the best way to have an effective branding? This course will answer your questions about branding. Description: This mastering successful branding course will get you ready to outline and set up visual characters and brand guidelines over an assortment of mediums. The course will help the planner look past logo outline and procure an essential comprehension of the parts of planning a brand framework that is adaptable and replicable, paying little respect to the application. A business's most significant resource is its clients. Vital branding is important for any business development.The key point of this learning is to improve your capacity to build successful branding of your business to drive benefits and natural development of the business. Intended for leaders, this program will teach you the appropriate systems and devices to reinforce your brand. Utilising behavioural knowledge and exploratory research, you will pick up a more profound comprehension of purchasers' needs and have the capacity to test the impact of branding choices on buyer reactions. Who is the course for? Employees or businessmen of any industry and other businessmen who want to learn how to build successful branding for their business or company. People who have an interest in Marketing and Branding. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The mastering successful branding course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Product Creators Sales Managers Sales and Promotions Specialists Top Executives And Much More! Mastering Successful Branding The Reasons Why 'Normal' People Can Never Make Money Online 01:00:00 Don't Focus On Making Money! 01:00:00 The Psychology Behind Creating Values And Precise Delivery 02:00:00 Buyers Are Smart 00:30:00 Even The Best Won't Sell Itself 00:30:00 Build Relationships First 01:30:00 Building Customer Loyalty 00:30:00 The Marketing Funnel 00:30:00 Leverage Other Content 01:00:00 Mass Markets Versus Niche Markets 01:00:00 Monetizing And Marketing Your Strengths 01:30:00 What Other Gurus Have Advised That Works 01:00:00 Mock Exam Mock Exam- Mastering Successful Branding 00:20:00 Final Exam Final Exam- Mastering Successful Branding 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Do you want to stay feet naturally? Do you want to get rid of obesity? Or just want to lose weight naturally? Then Level 2 Certificate in Weight Loss and Metabolism course is the best solution for you that present the secrets of losing weight naturally by increasing the metabolism rate. Metabolism, a chemical process occurred in the living organism, refers to the conversion of food or fuel to generate energy. The slow metabolism is one of the main causes of gaining weight. In the course, you will learn the effects of metabolism in weight loss or weight gain, and how to increase metabolism naturally. After that, the course teaches you the foods that can boost the metabolism and the exercises that are useful for losing weight. Finally, the procedures for decreasing certain diseases like cancer, heart disease, depression, diabetes, etc. will be covered in the course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Weight Loss and Metabolism is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Weight Loss and Metabolism is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Science & Methodology of Metabolism & Weight Loss Introduction - What is Metabolism and Metabolic Rate 00:06:00 The Science Behind Metabolism and Weight loss 00:05:00 How to Create a Diet Without Dieting 00:07:00 The STEPS to Creating a Metabolic Diet Step 1 - Creating a Metabolic Diet: BMI, BMR & Calories 00:07:00 Step 2 - Creating a Metabolic Diet: Basic Nutrition 00:09:00 Step 3 - Creating a Metabolic Diet: Foods to Avoid 00:05:00 Step 4 - Creating a Metabolic Diet: Water 00:04:00 Step 5 - Creating a Metabolic Diet: Fiber 00:03:00 Step 6 - Creating a Metabolic Diet: Protein 00:03:00 Step 7 - Creating a Metabolic Diet: Carbohydrates 00:05:00 Step 8 - Creating a Metabolic Diet: Omega 3's & Other Fats 00:03:00 Step 9 - Creating a Metabolic Diet: Spicy Foods 00:03:00 Step 10 - Creating a Metabolic Diet: Crunch & Texture 00:02:00 The KEYS to Increasing Metabolism BEYOND Diet! Increase Metabolism with Exercise 00:04:00 How Muscle Mass & Body Fat Affects Metabolism 00:04:00 What about Hormones, The Environment & Stres 00:04:00 How to Keep Motivated & Other Tips 00:03:00 Recording A Wellness Diary 00:02:00 Using this Course to Help Clients! Using metabolic rate diets as a wellness coach 00:03:00 How to run a metabolic rate program 00:04:00 Summary 00:02:00 Increase Metabolism & Lose Weight Naturally-Handouts Increase Metabolism & Lose Weight Naturally-Handouts 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Weight Loss and Metabolism 00:20:00 Final Exam Final Exam- Level 2 Certificate in Weight Loss and Metabolism 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to master the skills of creating a successful marketing plan? If yes, then enrol now and learn how to develop and manage an effective marketing plan. Description: Everybody knows you require a strategy for the business, yet many business visionaries don't understand an advertising plan is similarly as indispensable. Not at all like a strategy for the business, a promoting strategy concentrates on winning and keeping clients; it's vital and incorporates numbers, facts and targets. The course will start with an overview of the significance of content promoting, another way to deal with showcasing on the web that will help you to wind up noticeably four times more successful than alternative approaches. We will walk you through the world of internet marketing and late changes on the web. You will learn how to create a vision and draw in the right audience for success in any endeavour the end of this course; you will be given all that you need to build up an effective marketing plan to enable you to stay aware of the greatest of organisations in your field. Who is the course for? Entrepreneurs. Small Business Owners. Marketing Managers. Product Managers. Social Media Managers. Individuals who are looking for knowledge and insights into marketing today. Individuals looking forward to starting a business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: How to Create a Successful Marketing Plan would be beneficial for the following careers: Content marketer. Marketing manager. Business plan writer. Industry researcher. Retail sales advisor. Business coach. Module-01 Introduction 00:15:00 About Successful Marketing Plan 00:30:00 Review the Business Plan 01:00:00 Why Do You Do Comparative Studies? 00:15:00 Research Methods For Business 00:30:00 Identify Your Business Plan 00:30:00 Module-02 How To Evaluate Market Demand For Your Product? 01:00:00 Consumer Trends In Business 00:30:00 Retail & Distribution Trends 00:30:00 Marketing and Pricing 00:15:00 Analysing Your Competition 01:00:00 Set Sales Objectives 00:30:00 Module-03 Defining Your Market 00:30:00 Positioning Your Product 01:00:00 Building A Marketing Strategy 01:00:00 The Importance of Brand Naming and Packaging 00:15:00 How To Create And Implement Successfully Business Plan 00:15:00 Evaluation Your Business Plan 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00