5073 Courses

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 145 CPD Points| CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Free QLS Endorsed Certificate | 11 in 1 Exclusive Bundle with Free Certificates | 155 CPD Points | Installment Payment

Description Thai Massage Diploma Introducing the Thai Massage Diploma, a comprehensive online course specifically tailored for enthusiasts and professionals looking to master the intricate art of Thai massage. This meticulously crafted course combines theoretical knowledge and practical training to help learners grasp and apply a range of Thai massage techniques, from the basic to the advanced level. Commencing with an insightful 'Introduction to Thai Massage', the course introduces students to this ancient wellness practice that dates back thousands of years. It shines a light on the rich history and cultural significance of Thai massage, setting the foundation for a deeper understanding of the technique. Following the introduction, the course delves into 'Understanding the Philosophy of Thai Massage', demonstrating how it draws from various medical traditions, including Ayurveda and traditional Chinese medicine. The philosophical underpinnings of Thai massage, centred around the concept of energy lines or 'Sen', are thoroughly explained. This understanding is critical in approaching Thai massage not just as a physical technique, but also as a holistic healing art. Next, 'The Techniques of Thai Massage' is a key section that introduces a range of procedures fundamental to the practice. It carefully guides learners through various massage methods, emphasising the role of each in maintaining and restoring energy balance. The course also addresses the 'Essential Tools and Environment for Thai Massage', ensuring students are well-equipped to create a conducive space for therapy. The importance of hygiene, safety, and client comfort are emphasised here, establishing a professional standard for practice. Moving ahead, the 'Basic Thai Massage Sequence' and 'Advanced Thai Massage Techniques' are modules that progressively build practical proficiency. From elementary stretches to complex manoeuvres, learners gradually enhance their skillset, enabling them to cater to different client needs effectively. The 'Therapeutic Benefits of Thai Massage' section uncovers the health advantages of this practice, such as stress reduction, increased flexibility, and better circulatory health. It illustrates why Thai massage is not just a luxury but a necessary wellness practice in today's stressful world. 'Ethical and Professional Practices in Thai Massage' are integral to the course. Here, the focus is on promoting respect, empathy, and integrity within the practice, creating a safe and trusting environment for clients. Moving on to 'Learning and Mastering Thai Massage', learners are guided on how to perfect their techniques, improve client communication and manage their professional growth in the long term. Finally, 'The Future of Thai Massage' explores emerging trends and opportunities in the industry. This unit inspires learners to stay updated and evolve with the changing landscape of Thai massage. In essence, the Thai Massage Diploma offers a comprehensive online learning experience, perfect for individuals seeking to start their journey in this therapeutic field or professionals looking to enhance their skills. Students can expect to gain a profound understanding of Thai massage, making them well-prepared for a rewarding career in this wellness domain. Be it your first step into the world of wellness or an addition to your existing therapeutic toolbox, this course guarantees a rewarding and enriching experience. What you will learn 1:Introduction to Thai Massage 2:Understanding the Philosophy of Thai Massage 3:The Techniques of Thai Massage 4:Essential Tools and Environment for Thai Massage 5:Basic Thai Massage Sequence 6: Advanced Thai Massage Techniques 7:The Therapeutic Benefits of Thai Massage 8:Ethical and Professional Practices in Thai Massage 9:Learning and Mastering Thai Massage 10:The Future of Thai Massage Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.