455 Courses

Strategic Planning Strategic Planning Course involves the planning and implementation of the most important goals and initiatives taken by a corporation's top management on behalf of its owners, based on resource considerations and an assessment of the internal and external environments in which the organization competes. This Strategic Planning Course is designed to provide you the opportunity to gain a thorough understanding of strategic management. Through this Strategic Planning course, you will learn how to develop a highly effective team, optimize better performance, deal with obstacles, fear, imposter syndrome and much more . Take the Strategic Planning course to start learning the business strategy and strategy formulation skills you'll need to effectively map the future of your organization. Main Course: Strategic Management Free Courses: Course 01: Level 5 Diploma in Risk Management Course 02: Level 7 Diploma in Facilities Management Course 03: Level 7 Diploma in Operations Management [ Note: Free PDF certificate as soon as completing the Strategic Planning course] Strategic Planning Course Curriculum of Strategic Planning Module 01: The Middle: Where Transformations Either Happen or Stuck Module 02: Developing Highly Effective Team and Optimising Better Performance Module 03: Facing The Unwanted Circumstances Wisely With Courage and Persistence Module 04: Leading a Transformation Rather Than Doing a Transformation From the Top Assessment Method of Strategic Planning After completing each module of the Strategic Planning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Strategic Planning After completing the MCQ/Assignment assessment for this Strategic Planning course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Strategic Planning This Strategic Planning Course is ideal for professionals whose jobs require strong strategic planning and problem-solving skills. Requirements Strategic Planning There are no specific requirements for this Strategic Planning Course because it does not require any advanced knowledge or skills. Career path Strategic Planning The knowledge you will gain through this Strategic Planning Course may lead you to a variety of career opportunities.

Feeling stuck in your career? Struggling to keep up with the ever-changing demands of the industry? You're not alone. But there's good news: Project Finance - CPD Certified career bundle is here to equip you with the essential skills and knowledge you need to break free and achieve your goals. With this Project Finance - CPD Certified course you will get 20 CPD Accredited PDF Certificates, Hard Copy Certificate of Project Finance and our exclusive student ID card absolutely free. Courses Are Included In This Project Finance - CPD Certified Bundle: Course 01: Project Finance Course 02: Agile Project Management Course 03: Financial Management Course 04: Financial Analysis for Finance Reports Course 05: Corporate Finance: Profitability in a Financial Downturn Course 06: Project Risk Management Mastery at QLS Level 3 Course 07: Blockchain Project Management Training Course 08: Certificate in Project Planning for All Levels at QLS Level 3 Course 09: Diploma in Agile Scrum Master Training at QLS Level 5 Course 10: Diploma in Operations Management at QLS Level 5 Course 11: Facilities Management Certificate (FMC) Course 12: Certificate in Six Sigma & Lean Process at QLS Level 3 Course 13: Business Law: Applied Fundamentals Course 14: INTRODUCTION TO BUSINESS MANAGEMENT Course 15: Introduction to Business Analysis Course 16: Business Data Analysis Course 17: COST CONTROL PROCESS AND MANAGEMENT Course 18: Internal Audit Analyst Training Course 19: Office Administration & Skills Diploma Course 20: Excel for Bookkeeping Embarking on Project Finance - CPD Certified is more than just taking an online course; it's an investment in your future. By completing this Project Finance - CPD Certified bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Project Finance - CPD Certified today and take the first step towards achieving your goals and dreams. Why buy this Project Finance - CPD Certified? Free CPD Accredited Certificate upon completion of Project Finance - CPD Certified Get a free student ID card with Project Finance - CPD Certified Lifetime access to the Project Finance - CPD Certified course materials Get instant access to this Project Finance - CPD Certified course Learn Project Finance - CPD Certified from anywhere in the world 24/7 tutor support with the Project Finance - CPD Certified course. Project Finance - CPD Certified is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Project Finance - CPD Certified Training! Project Finance - CPD Certified premium bundle consists of 20 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Project Finance - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Project Finance - CPD Certified course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Project Finance - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 320 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Project Finance - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Project Finance - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included

This Diploma in Site Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Site Management at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Site Management at QLS Level 5 course. Due to Site Management at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Site Management at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Site Management at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Site Management at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Site Management at QLS Level 5 course. This Site Management at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Site Management at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Site Management at QLS Level 5 course: Introduction to Construction Management Project Life Cycle and Success Preliminary Site Investigation & Site Organisation Construction Site Layout Planning and Temporary Facilities Management Site Management Planning & Management of Equipment Construction Materials Management Stock Control Quality Assurance and Customer Care Legal Aspects of Contracting Human Resources Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Site Management at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Site Management at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Site Management at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Site Management at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Site Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Level 5 QLS Endorsed Course | 11-in-1 Bundle with Certificates | CPD Accredited | Lifetime Access | Tutor Support

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Office Skills for Business Professionals mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Office Skills for Business Professionals bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Office Skills for Business Professionals bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Office Skills for Business Professionals Bundle consists of the following premium courses: Course 01: Office Skills Training Course 02: Admin, Secretarial & PA Course 03: Corporate Paralegal Course 04: Performance Management Course 05: Team Management Course 06: Microsoft Word, PowerPoint & Outlook Course 07: Health and Safety in the Workplace Level 2 Course 08: Business Etiquette and Professionalism Training Course 09: Workplace First Aid Training Course 10: Information Management Course 11: Facilities Management and Workplace Services Course 12: UK Employment Law Course 13: Communication and Organisational Skills Course 14: Meeting Management Online Course 15: Minute Taking Certificate Course 16: Document Control Course 17: Touch Typing Course 18: Email Writing Course 19: Public Speaking Course 20: Leadership Skills Course 21: Corporate Risk And Crisis Management Course 22: Cross-Cultural Awareness Training Course 23: Equality, Diversity and Discrimination Course 24: Level 3 Coaching & Mentoring Course Course 25: Presentation Skills Course 26: Workplace Confidentiality Course 27: Decision Making and Critical Thinking Course 28: Workplace Productivity Course 29: Persuasion and Influencing Skills Course 30: Personal Hygiene Course Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Office Skills for Business Professionals mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Office Skills for Business Professionals to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Skills for Business Professionals bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Office Skills for Business Professionals bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Skills Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Strategic Marketing Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Feeling stuck in your career? Struggling to keep up with the ever-changing demands of the industry? You're not alone. But there's good news: Level 7 Diploma in Strategic Marketing career bundle is here to equip you with the essential skills and knowledge you need to break free and achieve your goals. With this Level 7 Diploma in Strategic Marketing course, you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Strategic Marketing & Planning and our exclusive student ID card absolutely free. Courses Are Included In This Bundle: Course 01: Level 7 Diploma in Strategic Marketing Course 02: Digital Marketing Course 03: Diploma in E-Commerce Management at QLS Level 5 Course 04: SEO Masterclass Course 05: Content Management Strategy Course 06: Content Marketing Course 07: Ultimate Social Media Marketing course Course 08: Marketing Lead Generation Course 09: Sales in High Price Course 10: Customer Service Training Course 11: Retail Management Skills Course 12: Visual Merchandising Diploma Course 13: HR Management Diploma Course 14: Negotiation Skills Certificate Course 15: Business Etiquette and Professional Behavior Course 16: Agile Project Management Course 17: Project Management Level 7 Course 18: Leadership Skills Course Course 19: Facilities Management Certificate (FMC) Course 20: Performance Coaching & Mentoring Course 21: Team Building & Management Diploma Course 22: Diploma in Employee Management Course 23: Managerial Accounting Training Course 24: Diploma in Meeting Management Course 25: Unconscious Bias Training Course Embarking on Level 7 Diploma in Strategic Marketing is more than just taking an online course; it's an investment in your future. By completing this Level 7 Diploma in Strategic Marketing bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Level 7 Diploma in Strategic Marketing today and take the first step towards achieving your goals and dreams. Why buy this bundle? Free CPD Accredited Certificate upon completion of Level 7 Diploma in Strategic Marketing Get a free student ID card with Level 7 Diploma in Strategic Marketing Lifetime access to the Level 7 Diploma in Strategic Marketing course materials Get instant access to this Level 7 Diploma in Strategic Marketing course Learn Level 7 Diploma in Strategic Marketing from anywhere in the world 24/7 tutor support with the Level 7 Diploma in Strategic Marketing course. Level 7 Diploma in Strategic Marketing is an entirely online, interactive lesson with voiceover audio. Start your learning journey straightaway! Level 7 Diploma in Strategic Marketing premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 7 Diploma in Strategic Marketing is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 7 Diploma in Strategic Marketing course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Level 7 Diploma in Strategic Marketing exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Strategic Marketing course is ideal for: Students seeking mastery in Level 7 Diploma in Strategic Marketing Professionals seeking to enhance Level 7 Diploma in Strategic Marketing skills Individuals looking for a Level 7 Diploma in Strategic Marketing-related career. Anyone passionate about Level 7 Diploma in Strategic Marketing Requirements This Level 7 Diploma in Strategic Marketing doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Diploma in Strategic Marketing bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

2 QLS Level 5 Diploma Courses | FREE QLS Hard Copy Certificates | FREE 5 CPD Courses & PDF Certificates | Tutor Support

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Construction Site Supervisor at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Site Supervisor at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Site Supervisor at QLS Level 3 course. Due to Site Supervisor at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Site Supervisor at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Site Supervisor at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Site Supervisor at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Site Supervisor at QLS Level 3 course. This Site Supervisor at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Site Supervisor at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Site Supervisor at QLS Level 3 course: Module 01: Introduction to Construction Management Module 02: Preliminary Site Investigation & Site Organisation Module 03: Construction Site Layout Planning and Temporary Facilities Management Module 04: Site Management Module 05: Cost Management Module 06: Health and Safety in Construction Management Module 07: Health and Safety in Construction Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Construction Site Supervisor at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Site Supervisor at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Site Supervisor at QLS Level 3 No prior background or expertise is required. Career path The Site Supervisor at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Construction Site Supervisor at QLS Level 3 Hard copy certificate - Included After successfully completing the Certificate in Construction Site Supervisor at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Overview Become a significant name in the UK Construction Industry and learn how to advance your building management skills to new levels. This Construction Site Management Level 4 course is designed to take dedicated personnel and teach them how to control all the stages of a building project efficiently. It will quickly educate you on how to supervise workforces, handle equipment, manage resources and finance, and comply with UK building regulations. The full and comprehensive learning curve is provided to help turn you into a world-class Construction Manager that can be trusted with any assignment. Build your career into something special. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Construction Site Management Level 4. It is available to all students, of all academic backgrounds. Requirements Our Construction Site Management Level 4is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 15 lectures • 04:26:00 total length •Introduction to Construction Management: 00:15:00 •Project Life Cycle and Success: 00:24:00 •Preliminary Site Investigation & Site Organisation: 00:21:00 •Construction Site Layout Planning and Temporary Facilities Management: 00:18:00 •Site Management: 00:15:00 •Planning & Management of Equipment: 00:28:00 •Construction Materials Management: 00:18:00 •Stock Control: 00:18:00 •Quality Assurance and Customer Care: 00:17:00 •Legal Aspects of Contracting: 00:15:00 •Human Resources Management: 00:18:00 •Risk and Value Management: 00:17:00 •Communications, Information and Documentation of Construction: 00:20:00 •Health and Safety in Construction Management: 00:22:00 •Assignment - Construction Site Management Level 4: 2 days

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.