55730 Courses

Customer Experience Management is the process of strategically managing a customer's entire 'touch point' of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your customer service. Learning Objectives Ask questions to identify customer buying paths, Identify four vital dangers of ignoring CEM, Implement five focus areas of customer relationship management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Do you have lots of scraps of fabric or old favourite clothes sitting in your cupboards? Learn how to use Bondaweb to turn them into collages, which can be made into brooches, pictures, book covers, lavender bags – in fact anything you like! Materials will be provided but you can bring your own fabric too. Tea, coffee, biscuits and materials are supplied and included in the cost of the workshop.

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This online piano course will give you step-by-step instructions through video lessons, enabling you to learn to play fluently and confidently. There is also complete flexibility so that you can progress at your own pace and work through the lessons in your own time.

***Certificate in Business Management*** Our Certificate in Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Certificate in Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Certificate in Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Certificate in Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Certificate in Business Management Bundle Course Course 01: Certificate in Business Management Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 7 Diploma in Operations Management Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Time Management Course Course 07: Level 3 Business Administration Course 08: Level 2 Diploma in Business Administration Course 09: Anger Management Course 10: Minute Taking Course Course 11: Communication Skills Course ***Other Benefits of this Bundle Course Free 11 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Business Management course] ***Certificate in Business Management*** Course Curriculum of Certificate in Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Certificate in Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Certificate in Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Certificate in Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Certificate in Business Management There are no specific requirements for this Certificate in Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

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This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace. The course starts by examining the negative effects of poor mental health on individuals and also considers the many benefits of mental health interventions by employers. You'll learn the six main areas that can lead to work-related stress and discover how to recognise when individuals and teams are under stress. Companies are legally bound to assess health risks from stress at work, and we'll show how to assess those risks, along with how to recruit, and train Mental Health First Aiders. You'll learn how to create a good mental health culture within your workplace and how to conduct a Mental Health Audit and produce a Mental Health Policy and Action Plan. Finally, you'll learn a number of proven ways to promote a good mental health culture within your workplace.

Stress left unmanaged can lead to burnout. If you ignore stress, it impacts three big things in your life. Your health, your wealth and your relationships. It’s why learning how to stress less is so valuable. Learn the truth about stress You will learn why stress is not necessarily a bad thing and discover its impact on your thinking, health, performance and relationships. Bitesize, skills-based learning We promise you that these skills can be used in hundreds of different ways at work, at home and everywhere in between. Live, work & feel better You will have everything you need, and you will see why thousands of people have embraced it as a powerful toolkit for working better, living better and feeling better. THE BENEFITS Less stress in your life gives you the mental and emotional space to do more. Feel better, and you will work and live better. Improved wellbeing More patience with others Better relationships with colleagues, friends and family The ability to focus and get things done Quality sleep More energy Clear-headed thinking for those tricky times The ability to be okay, no matter what’s happening around you An upbeat mood that places a real smile on your face Happiness, from the inside out LEARN WITH THE VERY BEST The Resilience Development Company team works with people daily, helping them to stress less and do more. Forget just sitting there listening to loads of theory and interesting quotes. That sounds nice, but it makes no difference. We know that knowledge alone is not enough, so each step of the way there is a skill that you can take away and use immediately to help you achieve a lowered stress level. NORMALLY £127 Lifetime access Unlimited e-mail support Immediate access

Tips and Tricks for Teaching Listening and Reading Skills (25 Hours)