1252 Courses

Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Teaching you how to treat your child should the worst occur Children can be present, though parents will remain responsible for them throughout 2.5 - 3 hr sessions Course Contents: What to do if your child goes unconscious How to check if they are breathing normally or not If they are, how to put them in the recovery position If they are not, how to start CPR and use an AED (defibrillator) What to do if your child were to choke What to do if they were to get burnt How to treat minor injuries (dependent on available time) Past Sessions: Sessions in the past have been paid for by a local charity, enabling parents to access the training for free We're happy to put on sessions for your group, playgroup, charity, or simply for you and your children We're always happy to have little ones come along They can either play around, or join us - they usually prefer to join us and play with the manikins, even trying out CPR! You will, of course, remain fully responsible for them while they are there Accreditation: These sessions are tailored to the needs of parents and are therefore not accredited. We can, however, give a CPD Certificate if that is helpful to you. If you'd like an Ofqual regulated course, why not do our Basic Life Support for Adults and Children course, Emergency Paediatric First Aid or Paediatric First Aid?

MySQL Performance & Tuning training course description This MySQL Performance & Tuning course is designed for Database Administrators, Application Developers and Technical Consultants who need to monitor and tune the performance of MySQL servers and databases. The course provides practical experience in monitoring and tuning MySQL servers and databases. Note: This MySQL Performance & Tuning course does not cover clustering (other than at overview level), replication or non-standard storage engines such as Falcon and PBXT. What will you learn Develop a monitoring and tuning plan Use server configuration and status variables. Identify and improve problem queries. Make efficient use of indexes. Monitor and size memory caches and locks. Tune the MyISAM and InnoDB storage engine. Evaluate the use of partitioning for performance. MySQL Performance & Tuning training course details Who will benefit: Anyone who wishes to monitor and tune MySQL performance. Prerequisites: Delegates must have a working knowledge of MySQL Database Administration Duration 3 days MySQL Performance & Tuning training course contents Introduction to performance tuning Tuning overview, Resolving performance issues, Recommended approach to tuning, Items to evaluate, Where to look, Planning a monitoring routine, Building a new database for performance, Tuning an existing database, Setting suitable goals. MySQL performance tuning tools Administration tools, the information schema, performance-related SHOW commands, benchmarking tools, the MySQL performance schema, MonYog. Hands on Obtaining performance information. Schema design Normalisation, de-normalisation, naming conventions, load generation, stress testing and benchmarking tools, selecting data types, data types, character sets, choosing storage engines. Hands on effects of design on performance. Statement tuning Overview of statement tuning, identifying problem queries, the optimizer, explain, explain extended. Hands on identifying problem queries and using explain. Indexes Index overview, Types of index, Index tuning, Indexes and joins. Hands on Indexes and performance. Server configuration and monitoring Server configuration variables, server status variables, table cache, multi-threading, connection issues, query cache. Hands on setting and interpreting server variables and caching. Locking Types of locking, locking and storage engines, effects of locking on performance. Hands on locking and performance. The InnoDB engine Transactions, crash recovery, locking, monitoring InnoDB, caches and buffers, configuring data files, configuring the log files. Hands on InnoDB configuration and performance. Other storage engines MyISAM engine, merge engine, archive engine, memory engine, blackhole engine, CSV engine, the Spider engine, the ColumnStore engine, the MyRocks engine, mixing sorage engines. Hands on storage engine performance. Overview of clustering and performance Advantages of performance, advantages of clustering, performance issues and clustering, the NDBCluster engine, the Galera cluster, the Percona XtraDB cluster, MySQL InnoDB cluster, the federated engine, the federatedX engine, overview of other high availability techniques. NOSQL and Mencached overview. Dumping and loading data SQL statements versus delimited data, parameters affecting dump performance, parameters affecting load performance. Hands on dump and load performance. Partitioned tables Partitioned tables concepts, range partitioning, hash partitioning, key partitioning, list partitioning, composite partitioning or subpartitioning, partition pruning. Hands on partitioned table performance.

Learn to teach basic life support effectively with our "Promoting Best Practice in Basic Life Support Instruction" course. Ideal for healthcare professionals, educators, and individuals interested in life-saving interventions.

A TRAUMA INFORMED APPROACH TO WORKPLACE BULLYING & HARASSMENT CASES Using a trauma informed approach to workplace bullying & harassment cases reduces the risks of adding another layer of injury. We look at how workplace trauma develops, and how it is different from other traumas, and what that means in terms of being able to present the facts in an investigation.

A Business Continuity Plan (BCP) is a key organizational tool for ensuring operational continuity during emergencies, encompassing strategies for risk management and timely response. Several courses are available to equip individuals with the necessary skills for effective business continuity management. This course provides a comprehensive exploration of Business Continuity Planning (BCP), emphasizing its critical role in ensuring organizational resilience and preparedness for potential disruptions. Participants will gain valuable insights into the importance of BCP and its impact on organizational stability. The course covers key aspects, including risk assessment, recovery strategies, and communication protocols, enabling participants to develop a robust and effective business continuity plan. After the successful completion of this course, you will be able to: Understand the vital role of BCP in ensuring organizational resilience. Identify crucial elements such as risk assessment, recovery strategies, and communication protocols. Gain insights into the entire BCP process, from risk identification to plan development and testing. Recognize the concept of organizational vulnerability and its significance in assessing potential disruptions. Identify various factors exposing organizations to risks and threats. Analyze and assess business continuity vulnerabilities specific to the organization's operations and industry. Identify the most common risks faced by organizations and understand their potential consequences. Understand the broad impacts of vulnerabilities on business operations, reputation, and financial stability. Learn the importance of conducting a business impact analysis to prioritize critical functions during disruptions. Develop effective strategies for responding to risk vulnerabilities through proactive planning and preparation. Business Continuity Planning equips participants with the knowledge and skills to navigate the complexities of ensuring organizational resilience. From identifying vulnerabilities to developing robust plans, this course empowers individuals to play a key role in maintaining operational continuity, safeguarding reputation, and securing financial stability in the face of disruptions. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Business Continuity Planning Self-paced pre-recorded learning content on this topic. Business Continuity Planning Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business Continuity Manager Disaster Recovery Specialist Crisis Management Coordinator Risk Assessment Analyst Emergency Response Planner Resilience Strategist Continuity Planning Consultant Crisis Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

QLS Level 3 Course | FREE QLS Hard Copy Certificate | FREE 2 CPD Courses & PDF Certificates | Tutor Support

Overview Learn first aid. It works! You never know when you could come across accidents and injuries. So, it's good to never underestimate the importance of first aid since it saves people in times of danger. This First Aid Instructor Course Online will teach you how to administer first aid for various injuries and illnesses. From this First Aid Instructor Course Online, you'll learn the latest first-aid skills to help those in need. The interactive lessons will teach you how to perform CPR correctly and put someone in a recovery position. In addition, you'll learn about first aid for fractures and wounds, head and eye injuries, choking, bleeding, burns and chronic conditions. Finally, you'll learn how to respond to various medical emergencies, such as poisoning, smoke inhalation, hypothermia and elect. Course Preview Learning Outcomes Find excellent instructions on performing CPR. Understand what is the recovery position in first aid Know the first aid to help a choking victim Enrich your knowledge in the management of chronic conditions Learn first aid for various medical emergencies Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From this Course? CPR First Aid Treatment Medical Emergency Management Who Should Take this First Aid Instructor Course Online? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This First Aid Instructor Course Online is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ The First Aid Instructor Course Online provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: First Aider First Aid Instructor School First Aid Officer Health Care Assistant Module 01 Aim of First Aid and the First Steps Aim of First Aid and the First Steps 00:19:00 Module 02: Resuscitation (CPR) Resuscitation (CPR) 00:15:00 Module 03: Secondary Assessment, The Recovery Position And Shock Secondary Assessment, The Recovery Position And Shock 00:16:00 Module 04: Head and Eye Injuries, Fractures, and Amputation Head and Eye Injuries, Fractures, and Amputation 00:23:00 Module 05: Choking, Wounds, Bleeding & Burns Choking, Wounds, Bleeding _ Burns 00:16:00 Module 06: Secondary Conditions and Reactions I Secondary Conditions and Reactions I 00:21:00 Module 07: Secondary Conditions and Reactions II Secondary Conditions and Reactions II 00:17:00 Module 08: Chronic Conditions Chronic Conditions 00:24:00 Module 09: Medical Emergencies - Poisoning, Smoke inhalation, Hypothermia, Elect Medical Emergencies - Poisoning, Smoke inhalation, Hypothermia, Elect 00:17:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.