1252 Courses

Personal resilience is about the way we manage stress and the challenges that life throws at us. It’s about being able to make positive adjustments in the face of adversity, to maintain our mental health during recovery and in everyday life.

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

LTE Airside training course description This course provides a concise insight into the LTE airside. Key parts of the course are detailed looks at the air interface protocol stack, cell acquisition, transmission and reception of data and of he layer 1 procedures along with layer 2 procedures. What will you learn Explain the RF optimisation flowchart. Describe the importance of Reference Signal Received Power (RSRP). List many of the 3GPP recommended KPIs. Describe the concept of APN AMBR and UE AMBR within LTE. Describe the use of planning and optimisation computer tools. LTE Airside training course details Who will benefit: Anyone working with LTE. Prerequisites: Essential LTE Duration 2 days LTE Airside training course contents Introduction and review of LTE This section describes the requirements of LTE and key technical features, and reviews the system architecture. LTE Architecture, UE, E-UTRAN and EPC. Specifications. OFDMA, SC-FDMA and MIMO antennas This section describes the techniques used in the LTE air interface, notably orthogonal frequency division multiple access (OFDMA) and multiple input multiple output (MIMO) antennas. Communication techniques for fading multipath channels. OFDMA, FFT processing and cyclic prefix insertion. SC-FDMA in the LTE uplink. Multiple antenna techniques including transmit & receive diversity and spatial multiplexing. Introduction to the air interface This section covers the operation of the air interface, the channels that it uses, and the mapping to the time and frequency domains of OFDMA and SC-FDMA. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and physical signals. LTE spectrum allocation. Cell acquisition This is the first of three sections covering the air interface physical layer. Here, we cover mobile procedures to start low-level communications with the cell, and base station transmission of the corresponding information. Primary/secondary synchronisation signals. Downlink reference signals. The master information block. Physical control format indicator channel. Organisation and transmission of the system information. Data transmission and reception In this section, we cover procedures used for data transmission and reception on the shared channels, and describe in detail the individual steps. Data transmission and reception on the uplink and downlink. Scheduling commands and grants on the PDCCH. DL-SCH and UL-SCH. Physical channel processing of the PDSCH and PUSCH. Hybrid ARQ indicators on the PHICH. Uplink control information on the PUCCH. Uplink demodulation and sounding reference signals. Additional physical layer procedure This section concludes our discussion of the air interface physical layer, by discussing a number of procedures that support its operation. Transmission of the physical random access channel. Contention and non-contention based random access procedures. Discontinuous transmission in idle and connected modes. Uplink power control and timing advance. Air interface layer 2 This section describes the architecture and operation of layer 2 of the air interface protocol stack. MAC protocol, interactions with the physical layer, use for scheduling. RLC protocol, transparent, unacknowledged and acknowledged modes. PDCP, including header compression, security functions and recovery from handover.

A collection of my most popular courses and webinars to help you figure out how best to manage your fatigue challenge and move forwards towards a better level of wellness. Help for all stages of your journey - from the initial basics, to returning to work and figuring out when it's time to incorporate more movement and exercise. It also contains a webinar to share with your loved ones, so that they can better understand what you're going through. Contents £10 Communicating with others when you've got fatigue Course 4 Lessons Fatigue journeys vary from person to person - no two experiences are the same. But there's one challenging topic that seems to feature in most people's journeys at one time or another... communication! In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. View product £75 Fatigue Reset: Crack pacing once and for all Course 32 Lessons View product £10 How to achieve a successful return to work Course 1 Lesson If you’ve had to take time off from your job for months or even years, contemplating a return to work can be difficult. How do you know if you’re ready? Are you well enough to return full-time or do you need to negotiate a phased approach? And what can you do to make sure the return itself goes as successfully as possible? This webinar starts to answer those questions - and many more! View product £10 How to cope better with fatigue Course 2 Lessons A recording of a live webinar held in November 2023. I share the most important areas that you should be focussing on, so that you minimise the time spent wondering what on earth you can do to improve your fatigue challenge and current situation - and get onto the right path to recovery. View product £10 How to start exercising when you have fatigue Course 3 Lessons We hear how helpful it is to exercise for health and wellbeing. But when you have fatigue it can be difficult to know if this is going to help or hinder. When *is* it the right time to start to feel confident about moving more and starting to exercise?In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. View product £10 When a Loved One has fatigue...how to help them, and yourself. Course 5 Lessons A fatigue-related condition doesn’t only impact the life of the person who's ill, it often changes things for you, their loved ones. Adjusting to this can be tough for you, and it can be difficult to know how to best help them.This webinar will increase your understanding of what life feels like for your loved one, and help you know how to support them on their recovery journey, while looking after yourself too.View product

Providing the skills and background knowledge required of a competent powerboat driver, this is a beginner 2 day course . The course is split in half to cover theory and practical, where the theory is applied. subjects covered include low speed close quarters handling, man overboard recovery, an introduction to driving at planing speed, and collision regulations. By the end of the course you will be a self-sufficient powerboater in the right conditions and be aware of your own limitations and those of the craft. Power Courses Our powerboat training is currently delivered on an MCA coded 7.8m Ribcraft with a 200hp Suzuki four stroke outboard engine and an E-series Raymarine chart plotter. We maintain a 3:1 student to instructor ratio which allows our experienced RYA instructors to tailor courses to the various levels and needs on board and deliver at a manageable pace. All course costs include tea and coffee, waterproofs are available on request.

Description Aphasia Awareness Diploma Welcome to Aphasia Awareness, an online course designed to deepen your understanding and broaden your knowledge of aphasia - a language disorder caused by neurological damage. This pioneering course delivers an unparalleled opportunity to immerse yourself in the study of aphasia, its clinical evaluation, treatment procedures, and practical applications for functional rehabilitation. Our Aphasia Awareness course begins with a comprehensive introduction. Here, you will embark on a captivating exploration of the fundamental aspects of aphasia. The course opens up a clear and concise path into the medical and neurological considerations surrounding this condition. It offers invaluable insights into the impact of brain injuries on language and communication and provides a solid foundation for your learning journey. As the course progresses, it tackles language impairment in-depth. You will delve into the myriad ways aphasia manifests and the profound impact it has on an individual's ability to communicate. The Aphasia Awareness course then sheds light on the subtleties of the condition, bridging the gap between theory and the practical reality faced by those living with aphasia. Next, the course turns its focus to communication and participation. Engaging modules provide an extensive exploration of the strategies and techniques used to help individuals with aphasia regain their confidence and independence. The study of the interventions employed to facilitate social participation and communication in various settings is also a key part of this course. Critical to the understanding of aphasia is the clinical evaluation process. The Aphasia Awareness course provides a comprehensive guide to the assessment procedures utilised in diagnosing and determining the severity of the condition. This is closely followed by a module on functional and supplemental assessments, enabling you to understand how to apply these methods in real-world contexts. The course then takes an uplifting turn, looking at recovery from aphasia. Through a series of engaging and informative modules, you will learn about the resilience of the human brain and the factors that contribute to recovery. This optimistically-themed section provides hope, acknowledging the potential for improvement and adaptation in individuals affected by aphasia. One of the major highlights of this course is the extensive exploration of language impairment treatment. Here, you will acquire an in-depth understanding of the therapeutic approaches and techniques used in managing and mitigating the effects of aphasia. The course continues with special treatment procedures, delving deeper into advanced therapeutic interventions for aphasia. This section introduces you to innovative practices that are enhancing the lives of individuals living with this condition. The final part of the Aphasia Awareness course covers participation and functional rehabilitation. This crucial component of the course brings everything together, linking theoretical knowledge with practical applications. It provides detailed guidance on how to use the strategies learned throughout the course to maximise the quality of life for those living with aphasia. Aphasia Awareness provides an immersive online learning experience for both professionals in the field and those with a personal interest in the subject. With a blend of rich content, practical insights, and real-world applications, this course promises a transformative journey into the world of aphasia awareness. As you traverse the course, you will develop a holistic understanding of aphasia and gain the skills and knowledge to make a significant difference in the lives of individuals affected by this condition. Embark on this journey with us and enhance your Aphasia Awareness. What you will learn   1:Introduction 2:Medical and Neurological Considerations 3:Language Impairment 4:Communication and Participation 5:Clinical Evaluation 6:Functional and supplemental assessments 7:Recovery 8:Language Impairment Treatment 9:Special Treatment Procedures 10:Participation and Functional Rehabilitation Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Christian Psychology Diploma Discover the intersection of faith and psychological well-being with the Christian Psychology Diploma. This online course offers a comprehensive exploration of how Christian principles and the Bible can guide an individual's mental and emotional health. It emphasises the importance of integrating spiritual understanding with psychological knowledge to foster holistic health. The course begins with an enlightening introduction to Christian Psychology, setting the foundation for students to understand its significance and relevance in today's world. This segment allows participants to appreciate the harmony between age-old Christian teachings and modern-day psychology. The Biblical View of Human Nature stands as a cornerstone of the course. Here, learners gain insight into how the scriptures portray human emotions, behaviours, and inclinations. This unit underscores the inherent goodness and potential pitfalls in human nature, as described in Christian doctrines. Psychological Well-being Through Christian Principles discusses the profound ways in which Christian teachings can enhance an individual's mental health. It uncovers how adopting these principles can lead to a balanced and fulfilling life. One of the most powerful components of this course focuses on The Role of the Church in Mental Health. It elucidates the church's pivotal role in supporting its members, highlighting how religious communities can be sanctuaries for those grappling with mental challenges. In the segment on Marriage and Family Dynamics, the course delves into the intricacies of familial relationships. It sheds light on how Christian principles can strengthen bonds, resolve conflicts, and nurture love within families. The module on Emotional Intelligence and the Fruit of the Spirit takes a closer look at the biblical teachings about virtues like love, joy, peace, patience, and kindness. By integrating these virtues, individuals can enhance their emotional intelligence, leading to better interpersonal relationships and inner harmony. Coping with Stress and Anxiety is an inevitable part of modern life, and this course provides effective strategies rooted in Christian beliefs to manage them. By turning to faith, participants learn to navigate life's storms with grace and resilience. Addressing Depression and Mental Illness is another integral segment of the Christian Psychology Diploma. It approaches these challenging topics with sensitivity and depth, outlining how faith can be a pillar of strength and healing for many. Addiction and Recovery Through Faith explores the transformative power of belief in overcoming addiction. Participants will understand how deep-rooted faith can be a beacon of hope for those seeking redemption and recovery. Lastly, the course offers a glimpse into the Future Trends and Developments in Christian Psychology. This segment provides a forward-looking perspective on the evolving role of Christian principles in the realm of mental health. Embarking on this journey with the Christian Psychology Diploma offers not only academic knowledge but also a deeply personal experience. Participants will emerge with a richer understanding of themselves, their faith, and the profound ways in which Christian teachings can foster psychological well-being. Whether you're a professional in the mental health field, a church leader, or simply someone seeking personal growth, this online course promises to be a transformative experience. What you will learn 1:Introduction to Christian Psychology 2:The Biblical View of Human Nature 3:Psychological Well-being Through Christian Principles 4:The Role of the Church in Mental Health 5:Marriage and Family Dynamics 6:Emotional Intelligence and the Fruit of the Spirit 7:Coping with Stress and Anxiety 8:Addressing Depression and Mental Illness 9:Addiction and Recovery Through Faith 10:Future Trends and Developments in Christian Psychology Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Emergency First Aid at Work. This 1-day FAA Level 3 Award course offers training for a variety of emergency first aid situations in the workplace. It gives delegates the confidence to deal with any of these safely and efficiently.

For higher risk or larger workplaces/organisations such as engineering, factories, restaurants, warehousing, construction or for those who use chemicals. This is also the appropriate course for larger low risk workplaces or workplaces who have employees with medical conditions. No previous experience required HSE Compliant Certificate valid for 3 years Taught by experienced trainers Interactive & engaging delivery techniques All age groups covered (adults, children & infants) All learners will have the skills and knowledge to provide the organisation with First Aider’s that can provide treatment to their casualties in a prompt, safe and effective manner. Duration FAW Initial - 18 hours (2 days face to face + 6hrs of elearning) RFAW Requal - 12 hours (2 days face to face, with a valid previous certificate) Syllabus A range of subjects are covered including: Day 1 Role of the First Aider Primary Survey Unresponsive (Breathing) - Recovery Position & Monitoring Unresponsive (Not-Breathing) - CPR & AED Bleeding (Catesrophic, Severe & Minor) Burns Choking Seizures Shock Day 2 Fractures, dislocations and spinal injuries Poisoning Heart attacks Head injuries Chest injuries Asthma Stroke Shock Severe Allergic Reaction Eye injuries Sprains and strains Diabetes Day 3 (elearning) For those who are completing the qualification for the first time or do not have a valid existing certificate, will be required to complete elearning, which can be done before the training or within 30 days after the training. Those re-qualifying, need not complete the elearning. Assessment Continual assessment is used, combined with a number of observed practical activities and 3 short theoretical assessments, supported by our experienced trainers. Instructions Please ensure that this is shared with those who are attending the course Thank you for booking with Certifi Training, we are looking forward to having you on our course. You must bring a form of Photo ID to your training. This can be a passport, driving licence, government issued biometric card, rail card, Police Warrant Card or Official Work ID. Please arrive in good time for your training (we advise 15 mins before the start time). Late learners will not be accepted and will turned away without refund. Please wear clothing suitable for practical activities (no skirts or high heels). You must attend the entire course, learners who leave early will not be issued a certificate. Covid-19 - due to this being a healthcare course, you are prohibited from attending if you have contracted Covid-19. Practical Elements - in order to pass the course, you will be required to kneel down on the floor (primary survey), be rolled onto your side (recovery position) and perform 2 mins of rescue breaths and chest compressions (CPR). This will all have to be completed unaided. Cancellation and Postponement - our policy is found here (https://bookwhen.com/certifitraining/page/refund_policy) Injuries & Medical Conditions - if you have an injury or medical condition which would prevent you from performing practical activities, this may prevent us from being able to issue you with a qualification, please contact us if concerned. Allergies & Sensitivities - if you have an allergy or sesitivity towards hand santizers or cleaning products, please let your trainer know. Our equipment is latex free. Pregnancy - Please alert your trainer if you are or maybe pregnant. It will not stop you from being able to participate in the course, however your trainer will make a couple of adaptions during recovery position and choking activities. Reading & Writing - you must be able to read and write in English, however this can be supported by your trainer if you have a learning need (such as dyslexia) or English is your 2nd language. Certificates - certificates will be issued to the person who booked your course if you pass the course criteria. Certificates are in PDF format and will be issued within 2 weeks of the course. Elearning Certain Courses will be required to complete elearning, which can be done 30 days before or after the training, however it is beneficial if... [Read more]

This course is designed to give you the theoretical knowledge (and a lot more) to understand how to help in road related medical injuries. The First Aid for Motorcyclists course is an excellent First Aid Training package for people wishing to gain invaluable knowledge and vital skills at their own time and pace. The course includes topics such as how to help in a Road Traffic Accident, the recovery position, CPR, when and how to remove someone's motorcycle helmet, major crush - when is it safe to release someone? The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course Contents: Action in an emergency Unresponsive and Breathing Resuscitation Unconscious and not breathing Recovery Position Choking Asthma Heart Attack and Angina Wounds and bleeding Shock Bites and Stings Burns Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Road Traffic Accidents Fitting / Seizures / Convulsions