Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Remember the thrill of watching Netflix's Squid Game, understanding every gasp and plot twist thanks to precise captions? That's the power of transcription and captioning, a thriving industry that unlocks content for millions. Now, you can delve into this impactful field with our Transcription and Captioning Course. Master the art of creating accurate, accessible text for videos, opening doors to diverse career paths and the satisfaction of making content inclusive for all. You Will Learn The Following Things: Grasp the fundamentals of subtitles and closed captions. Craft clear and engaging captions that adhere to industry guidelines. Confidently transcribe videos using both offline and online tools. Integrate captions seamlessly into video files. Expand your reach by translating captions for international audiences. Apply your skills effectively in various transcription and captioning projects. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Transcription and Captioning Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Transcription and Captioning Course course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Content Creators: Enhance your videos' reach and engagement with high-quality captions. Educators: Make your online courses more accessible for learners with varying needs. Businesses: Expand your audience and ensure compliance with accessibility regulations. Freelancers: Build a rewarding career in transcription and captioning, offering your services to clients worldwide. Individuals Passionate About Accessibility: Contribute to a more inclusive media landscape. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Transcription and Captioning Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Transcriptionist - £20K to £35K/year Captioner - £22K to £38K/year Subtitler - £24K to £40K/year Translation Specialist - £25K to £45K/year Accessibility Consultant - £30K to £50K/year Course Curriculum Module 01: Introduction - What It's All About Definition: Captions 00:02:00 Subtitling in Practice 00:05:00 Workflow for Captioning Videos 00:04:00 Module 02: Theory - About Subtitles and Closed Captions Theory: Overview 00:02:00 Motivation: Benefits of Subtitles and Captions 00:05:00 Differences Between Subtitles and Captions 00:04:00 The Most Important Subtitle Formats 00:06:00 Module 03: Guidelines - Nice and Clean Captions Language: Pay Attention to Spelling, Grammar and Punctuation 00:03:00 Style Guidelines: How to Create Great Captions 00:06:00 Example and Discussion: Good and Bad Captions 00:04:00 Module 04: Preparation - Transcribe Your Video Preparation: Overview 00:02:00 Definition: Transcription 00:01:00 Reasons for Transcription 00:04:00 The Other Way Around: Convert Captions to Plain Text 00:02:00 Tools for Transcribing Videos 00:04:00 Module 05: The Offline Way - Manually Prepare Captions With Desktop Tools The Offline Way: Overview 00:03:00 Benefits of Captioning Software 00:04:00 Subtitle Edit 00:07:00 Tip: Adjust Timings 00:02:00 Tip: Convert Subtitles 00:01:00 Aegisub Advanced Subtitle Editor 00:06:00 Other Programs to Create Subtitles 00:04:00 Module 06: The Subtitle Track - Integrate Captions into Your Video File The Subtitle Track: Overview 00:02:00 How to Add Captions to MKV Videos 00:04:00 How to Add Captions to MP4 Videos 00:03:00 How to Use Captions With the VLC media player 00:05:00 Open Captions Vs. Closed Captions 00:06:00 Tip: The Other Way Round: Extract Captions From Videos 00:02:00 Module 07: The Online Way - Caption Videos Manually and Automatically Online The Online Way: Overview 00:02:00 YouTube: Create, Edit and Add Captions to Your Videos 00:04:00 Subtitling Platforms 00:04:00 Download Subtitles for Any YouTube Video 00:02:00 Module 08: Translation - Appeal to Your International Audience Translation: Overview 00:02:00 Motivation: Translate Videos into Many Different Languages Using Captions 00:03:00 The Translation Procedure: Translate Transcriptions, Not Captions! 00:03:00 Online Translation Tools 00:04:00 Module 09: The End - What Did You Learn? Summary of the Course 00:05:00
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Learn to reach your full potential by taking our Business Improvement and leap up the career ladder of your choice You can become quickly skilled in the field by enrolling in this bestselling course and stand proudly above applicants and candidates as you impress your future employer. Business Improvement has been especially designed by industry experts and specialists to rapidly coach learners just like you and help you succeed in your ambitions. We are committed to support you all the way and our dedicated staff will be available 24/7 to answer any queries or resolve technical problems. The learning modules are small but intensive and crafted to help you gain the maximum knowledge in the minimum time. Business Improvement will also give you approved accreditation from CPD and allow you to study anywhere and at any time. We work to your requirements, not the other way round. Let us help you by accepting our gift of learning with Business Improvementand a high-flying job in a relevant field could soon be yours. Why People love Business Improvement From Academy for Health & Fitness: Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included Course Curriculum Here are the topics you will cover on the Course: ***Business Improvement*** Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 28: Managing Risk and Recovery Module 27: Time Management Module 29: Business Etiquette Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Improvement has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Business Improvement. Enrol on the course and learn a new professional skill from anywhere, at any time! Requirements Enrol on the course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on theBusiness Improvement without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Business Improvement online from your computer, tablet, or smartphone, and learn in a way that suits you. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.