1791 Stress Management courses delivered Online

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

The Line Management course aims to provide individuals with comprehensive knowledge about the roles, responsibilities, and essential skills necessary to excel as a competent line manager.

Unleash your leadership potential and become an effective manager with our Leadership & Management Course. Master essential skills like communication, delegation, motivation, and conflict resolution. Learn to lead diverse teams, foster collaboration, and drive results in an ever-changing landscape. This comprehensive program equips you to excel in your current role and prepare for future leadership opportunities.

The Negative Thought Pattern Interrupt does exactly what it says Course curriculum 1 Welcome to the course! Welcome from Simon Lee Maryan, Course Creator What is the Immediate Care Process? CPD Accreditation About the Course Creator How to Navigate this course What Are Your Initial Outcomes Individual Change Readiness Assess 2 Part 1 - Theory Part 1 - Introduction Video 3 Bonus Module 1: Psychological and Physiological Effects of Stress Lesson BM1.1: Stress and Work Lesson BM1.2: Types of Stress and Causes Lesson BM1.3: Physical Effects of Stress - Musculoskeletal Lesson BM1.4: Physical Effects of Stress - Respiratory Lesson BM 1.5: Physical Effects of Stress - Cardiovascular Lesson BM 1.6: Physical Effects of Stress - Endocrine Lesson BM 1.7: Physical Effects of Stress - Gastrointestinal Lesson BM 1.8: Physical Effects of Stress - Nervous Lesson BM 1.9 - Psychological Effects of Stress 4 Bonus Module 2: Psychological and Physiological Effects of Fatigue Lesson BM 2.1: Definition of Fatigue Lesson BM 2.2: Types of fatigue and Causes Lesson BM 2.3: Psychological Effects of Fatigue Lesson BM 2.4: Methods to Manage Stress and Fatigue 5 Module 1: Foundation Theory Lesson 1.1: The Principles for Success Lesson 1.2: Creating Outcomes with Positive Effect Lesson 1.3: Cause and Effect Lesson 1.4: The Mind-Body Connection Lesson 1.5: Neurological Connections Lesson 1.6: The Presuppositions for Life 6 Module 2: Communication Principles and Skills Module 2: Introduction Video Lesson 2.1: A Communication Model Lesson 2.2: Observing Body Language and Non-Verbal Communication Lesson 2.2.1: Behavioural Profiling Aide Memoire Lesson 2.2.2: Basic Behavioural Profiling Exercises Lesson 2.3: Rapport - What is it, how do we build and maintain it? Lesson 2.4: Our Senses and Language Lesson 2.4.1: Exercise - Sensory Preference Lesson 2.4.1 - Exercise Worksheet Lesson 2.5: Predicate Language Module 2 Assessment 7 Module 3: The Limbic System, Memory and Brain Activity Lesson 3.1: How the Limbic System Affects Memory Lesson 3.1.1: Memory Graphics - Downloads Lesson 3.2: Perceptual Blindness and Conscious Overload Lesson 3.3: Brain Activity and Brain Waves Lesson 3.4: Circadian Rhythm Lesson 3.4.1: Exercise Worksheet - Sleep Diary Lesson 3.5:Ultradian Rhythm Module 3 Assessment 8 Module 4: Influences on Your State of Mind, Emotions, Beliefs and Decisions Lesson 4.1: Influences on Your State of Mind Lesson 4.2: Emotional Response vs Decisions Lesson 4.3: Beliefs Lesson 4.4: Identifying Limiting Beliefs Lesson 4.4.1: Exercise Worksheet - Identify Your Limiting Beliefs Lesson 4.5: Limiting Beliefs - Framing Principle, Frame of Reference Lesson 4.5.1: Reframing, Schemas, Meaning Lesson 4.5.2 - Exercise Worksheet - Identify Your Frames of Reference, Schemas and Meaning Lesson 4.6: Values Lesson 4.6.1: Values Exercise Video Explanation Lesson 4.6.1 - Values Exercise WorkSheet Lesson 4.6.2: Beliefs Behind Your Values Video Explanation Lesson 4.6.2 - Exercise Worksheet 2 - Beliefs Behind Your Values Module 4 Assessment 9 Module 5: Behavioural Change Module 5: Introduction Video Lesson 5.1: The Behavioural Change Learning Cycle Behavioural Change Learning Cycle - Video Explanation Behavioural Change Learning Cycle PDF Lesson 5.2: The Intentional Change Model Lesson 5.2.1: Reflective Exercise - Who Helped Me and Who Tried Lesson 5.3: The Intentional Change Model Cont. Module 5 Assessment 10 Part 2 - Techniques Part 2 - Techniques Introduction 11 Module 6: Negative Thought Pattern Interrupt Lesson 6.1: Negative Thought Pattern Interrupt - What Is It? Lesson 6.2: NTPI - The Process Overview Lesson 6.3: NTPI - The Process in Detail Lesson 6.4: NTPI - Live Video Demo with Client 12 Module 7: The Whole Brain State Lesson 7.1: The Whole Brain State (WBS) - Description Lesson 7.2: WBS - The Process Lesson 7.3: The Whole Brain State - Live Video Demo with Client 13 Module 8: Anchoring Lesson 8.1: Brief History of Anchoring Lesson 8.2: Uses of Anchoring Lesson 8.4.1: Icarus Anchoring Process - PDF Download Lesson 8.4: The Anchoring Process Lesson 8.5: Anchoring - Live Video Demo with Client Lesson 8.6: Hot to Bring All Three Techniques Together 14 Bonus Module 3: Personal Needs Lesson B3.1: How are Your Personal Needs Being Fulfilled? Lesson B 3.2 - Exercise Worksheet - Hierarchy of Needs 15 Next steps More resources for you Before you go...

Resilience is the ability to take the challenges and changes of life in your stride and say yes to the opportunities that excite you.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00