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1897 Secretarial & PA courses delivered Online

Level 2 Microsoft Office Essentials

5.0(10)

By Apex Learning

Level 2 Microsoft Office Essentials

Level 2 Microsoft Office Essentials
Delivered Online On Demand5 hours
£12

Word - intermediate (In-House)

By The In House Training Company

This one-day workshop is designed to build upon skills already acquired using Microsoft Word, whether participants are self-taught or have previously attended a course. It gives participants a good understanding of managing different types of paragraph indents, and managing automated numbered paragraph lists. This course will help participants: Create and manage the layout of paragraphs Create and manage multi-level numbered paragraphs Effectively insert, use and manage section breaks Create and manage columns Find, create and apply styles Create and update a table of contents from styles Work with styles to manage formatting Work with sums in tables and use table headings Input and edit text using AutoText Work with SmartArt graphics Link to other files using paste special 1 Managing paragraph layout Controlling paragraph layouts with indents Creating and managing paragraph hanging indents 2 Numbering paragraphs Creating a new multi-level numbered paragraph Managing existing multi-level numbered paragraphs 3 Inserting columns Creating columns from existing paragraphs Setting up columns Managing columns 4 Document section breaks Controlling document layout using section breaks Managing page orientation using section breaks Managing page numbering using section breaks 5 Using styles Applying quick styles Finding existing styles Creating and saving styles Modifying styles Creating a table of contents from styles Updating a table of contents 6 Using quick parts Saving content to quick parts Modifying saved quick parts Inserting content using AutoText Editing AutoText entries Inputting text using AutoCorrect 7 Advanced table features Sorting table columns Running sums in tables Repeating table headings at top of page Importing Excel content in tables Using table properties 8 Creating a mail merge Creating letters, labels and emails Merging addresses from external files Using Outlook's address book to merge Merging to email 9 SmartArt graphic Visually communicate content with SmartArt Choosing a SmartArt graphic Inputting into SmartArt Modifying and formatting SmartArt graphics 10 Linking to other files Linking to files using paste special Linking an Excel chart to a document Managing linked content from Word

Word - intermediate (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Word - introduction (In-House)

By The In House Training Company

This one-day workshop is designed to give participants an understanding of the fundamentals of Microsoft Word and its commands, with quick ways to enter text, control formatting and edit paragraphs. This course will help participants: Create, manage and save documents, files and folders Create paragraph lists, bulleted and numbered paragraphs Edit, modify and format paragraphs Create and format tables Use shortcuts to navigate documents Format the layout of documents Manage page headers and footers Insert and managing pictures and diagrams within a document Learn time saving tips and tricks to obtain a professional finish to documents Use printing options 1 Creating documents Getting help Creating and saving documents Accessing recently used documents Managing files and folders 2 Entering and editing text Inserting and editing paragraph text Cutting, copying and pasting text Using tool tips to manage content Applying and removing text formatting Correcting spelling and grammar 3 Creating paragraph lists Creating bulleted paragraphs Creating numbered paragraphs Managing bulleted and numbered lists 4 Modifying paragraphs Changing paragraph alignment Indenting a paragraph Adding borders and shading to paragraphs Formatting paragraphs using styles 5 Navigating documents Using shortcuts for navigating documents Using 'Go To' to navigate documents Finding and replacing text Changing to read view 6 Document layout Inserting page breaks Changing page orientation Adjusting page margins Adding borders to pages 7 Page headers and footers Inserting page headers and footers Using header and footer commands Inserting page numbers Using different first page 8 Inserting pictures and diagrams Inserting pictures from your computer Inserting online pictures Flowing text around a picture Changing a picture Inserting SmartArt diagrams Entering text into SmartArt 9 Inserting tables Using tabs to create tables Resizing and repositioning tables Inserting and deleting rows and columns Using a table's commands Changing a tables text direction Formatting tables 10 Printing documents Previewing and printing documents Using the printing tools Printing parts of a document

Word - introduction (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Studyhub Lifetime Prime Membership

4.5(3)

By Studyhub UK

Lifetime Access One-Time Enrolment, Lifetime Learning, Our Prime Learners will Get: Instant, Unlimited & Lifetime Access to 3000+ Courses Unlimited PDF Certificates Unlimited PDF Transcripts 1 Free Student ID card & Many More Key Highlights of the Prime Membership Lifetime Access to 3000+ Courses Get Instant Access to all courses Unlimited PDF Certificate Unlimited PDF Transcripts No Hidden Charges CPD Certification Study anytime from anywhere at your own pace 1 Free Student ID card Tutor Support Access to All Future Courses Trusted by 500+ Leading Universities and Companies Globally Some of our All Time Popular Courses: 2D Animation: Ultimate Guide to Adobe Animate Abuse Awareness & Response Training Academic and Research Skills for Business Accident Investigation Accident Investigation training – Documentation and Solution Accountancy Accounting – Income statement and Balance Sheet Accounting and Finance Accounting Skills for New Supervisors Active Listening ADHD Awareness Admin, 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Centre & Customer Service Training Course Call Centre Training Canadian Tax Accounting Candle Making Business Diploma – Level 3 Canine Communication Car Mechanic Car Mechanic Training for Beginners Carbon Literacy Knowledge Care Planning and Record Keeping | Health & Safety Online Course Career Coaching Level 3 Career Development and Passion Carpentry Carpentry – Floor, Wall, Window sand Roof Framing Cash Flow Management Basics Cat Psychology and Training Catering Management Cattery Management Causes & Spread of Infection CCTV Operator Course CDM Awareness Training Course Central Banking Monetary Policy Cerebral Palsy Awareness Cerebral Palsy- Child, Care Planning and Treatment Certificate in Teacher Training Change Management Change Management – Change and How to Deal With It Character Rigging and 2D Animation in Toon Boom Character Rigging in Toon Boom Harmony Chemical Spill Child and Adolescent Mental Health Child and Adolescent Mental Health – Problems and Treatment Child 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Your Executive Presence Developing Your Training Program Diabetes Awareness Diabetes Management & Balanced Diet Diet and Nutrition – Healthy and Ketogenic Diet Diet and Nutrition Diploma Diet and Nutrition for Animals Diet and Nutrition for Pregnancy, Adults and Various Groups Digital Communication and Business Digital Marketing for Business Digital Marketing Growth Hacking Techniques Online Course Digital Product Management Diploma in Alternative Medicine Diploma in Basic Chemistry Level 3 Diploma in Business Management: Corporate Behaviour Diploma in Business Proposal Writing Diploma in Effective Writing Skills Diploma in Event Management Diploma in Forex Trading Diploma in Meeting Management Diploma in Occupational Therapy Diploma in Performance Management Diploma in Personal Branding Diploma in Pharmacy Skills Diploma in Recruitment Management Diploma in Social Work Studies Diploma in Water Chemistry Diploma in Water Treatment Diploma in Workplace Safety Disability & SEN Disability 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Life Coach Training - Guideline For The Startup

5.0(10)

By Apex Learning

Overview This comprehensive course on Life Coach Training - Guideline For The Startup will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Life Coach Training - Guideline For The Startup comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Life Coach Training - Guideline For The Startup. It is available to all students, of all academic backgrounds. Requirements Our Life Coach Training - Guideline For The Startup is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 27 sections • 165 lectures • 10:06:00 total length •What You Will Learn: 00:06:00 •Get To Know Your Instructor: 00:02:00 •How To Get Your CPD Certificates: 00:01:00 •What Is Life Coaching: 00:05:00 •The Benefits Of Becoming A Life Coach: 00:04:00 •The Difference Between Coaching, Therapy, Mentoring & Training: 00:03:00 •The Responsibilities Of A Life Coach: 00:03:00 •Coaching Fundamentals Overview: 00:02:00 •Listening Introduction: 00:02:00 •The 3 Kinds Of Listening As A Coach: 00:05:00 •Your Listening Template: 00:11:00 •Questioning Introduction: 00:01:00 •Questioning & Coaching: 00:03:00 •How Coaching Questions Are Different From Normal Questions: 00:02:00 •The Different Types Of Coaching Questions: 00:12:00 •Questions Summary: 00:03:00 •Building Trust Introduction: 00:01:00 •The Trust Checklist Exercise: 00:03:00 •How To Build Trust As A Coach: 00:08:00 •More Trust Building Strategies: 00:05:00 •Understanding Personalities Overview: 00:03:00 •Big Five Personality Model: 00:02:00 •Myers Briggs Personality Model: 00:04:00 •Your Personality Model: 00:09:00 •How To Bring Out Your Strengths With This Model: 00:10:00 •Coaching Models Introduction: 00:02:00 •GROW Model Explained: 00:05:00 •STEPPPA Model Explained: 00:08:00 •FUEL Model Explained: 00:03:00 •CLEAR Model Explained: 00:04:00 •Why We Will Use The GROW Model: 00:01:00 •Step 1 Introduction: 00:03:00 •Why Defining Your Values Is Important: 00:03:00 •How To Define Your Personal Values: 00:06:00 •What Does Your Ideal Life Look Like?: 00:04:00 •The 4 Biggest Goal Setting Mistakes To Avoid: 00:06:00 •Stretch Goals Explained: 00:03:00 •Why You Should Start With Long Term Goals: 00:05:00 •Setting Your First Long Term Goal: 00:06:00 •Turning Long Term Goals Into Short Term Goals: 00:05:00 •Next Steps: 00:01:00 •Step 2 Introduction: 00:01:00 •Status Quo Explained: 00:06:00 •Wheel Of Life Excercise Explained: 00:06:00 •Big Rocks Exercise Explained: 00:05:00 •Coaching Example Step 2: 00:05:00 •Step 3 Introduction: 00:01:00 •How To Brainstorm With Your Client(s): 00:05:00 •How To Evaluate Your Brainstorming Ideas: 00:05:00 •'Spheres Of Influence' Excerise Explained: 00:03:00 •'Not To Do List' Exercise Explained: 00:04:00 •Coaching Example Step 3: 00:07:00 •Step 4 Introduction: 00:01:00 •The 80/20 Rule Applied To Coaching: 00:04:00 •How To Design An Action Plan: 00:03:00 •Coaching Example Step 4: 00:05:00 •GROW Model Recap: 00:03:00 •Structuring Your Sessions Introduction: 00:01:00 •How To Define Your Coaching Ground Rules: 00:03:00 •How Much Should You Charge: 00:05:00 •The Pre Coaching Call: 00:03:00 •Your First Coaching Session: 00:03:00 •Progress Evaluation Sessions: 00:05:00 •My Recommended Coaching Timeline: 00:03:00 •Client Coach Relationship Intro: 00:01:00 •What Clients Expect From Their Coaches: 00:04:00 •Why Clients Choose One Coach Over Another: 00:02:00 •Client Coach Boundaries: 00:03:00 •How To Retain Clients Long Term: 00:05:00 •Advanced Coaching Strategies Introduction: 00:01:00 •Reframing Explained: 00:07:00 •Managing Emotional States: 00:07:00 •Understanding Representational Systems: 00:08:00 •Personal SWOT Analysis: 00:06:00 •Johari Window - Developing Self Awareness: 00:05:00 •Giving Good Feedback As A Coach: 00:05:00 •Part 2 Introduction: 00:03:00 •What It Means To Be Healthy: 00:04:00 •What Does A Health Coach Do?: 00:03:00 •How Can You Combine Life Coaching & Health Coaching: 00:02:00 •Diet Introduction: 00:01:00 •Your Health & Diet: How They Are Linked: 00:04:00 •The Consequences Of Following A Bad Diet: 00:04:00 •How To Eat For Longevity: 00:02:00 •What Are Calories? Explained: 00:04:00 •The Relationship Between Bodyweight And Health: 00:05:00 •Calories & Bodyweight In A Healthy Diet: 00:02:00 •The Surprising Results Of The Twinkie Diet: 00:02:00 •The Relationship Between Weight Loss And Health: 00:03:00 •Figuring Out How Many Daily Calories You Need: 00:02:00 •Calculating Your Total Daily Calories: 00:03:00 •Healthy Weight Ranges: 00:02:00 •The Best Foods For A Healthier Life: 00:02:00 •Best Protein Foods: 00:01:00 •Best Carbohydrate Foods: 00:01:00 •Best Dietary Fat Foods: 00:01:00 •How Much Of Each (Protein, Carbs, Fat)?: 00:04:00 •What About The Remaining Calories: 00:01:00 •Client Assessment Introduction: 00:01:00 •Client Interview: 00:04:00 •How To Create A Diet Plan For Clients: 00:09:00 •Calculating BMI: 00:03:00 •Cardio Introduction: 00:01:00 •The Different Types Of Cardio: 00:02:00 •Creating A Cardio Workout For A Client: 00:04:00 •How To Monitor Your Heart Rate During A Workout: 00:02:00 •Cardio vs Weigh Training - Which Is Better For Weight Loss: 00:07:00 •Weight Training Introduction: 00:01:00 •Muscle Building Formula: 00:07:00 •The Science Behind Muscle Growth: 00:04:00 •Weight Training vs Bodyweight Training: 00:02:00 •How To Create A Beginner Workout Plan: 00:09:00 •5 Most Important Aspects Of Lifting Form: 00:03:00 •Progressive Overload: 00:03:00 •Hormones Introduction: 00:02:00 •The 3 Types Of Hormones: 00:03:00 •The Endocrine System Explained: 00:04:00 •Hormones & Heart Disease: 00:04:00 •Anabolic Steroids: Why They Are So Dangerous: 00:04:00 •: 00:00:00 •: 00:00:00 •Glucagon: 00:02:00 •Adrenaline: 00:03:00 •Cortisol: 00:04:00 •Ghrelin: 00:02:00 •Leptin: 00:03:00 •Thyroid Hormones: 00:02:00 •Estrogen: 00:03:00 •Growth Hormone: 00:01:00 •Testosterone: 00:03:00 •How To Build Your Own Supplement Stack: 00:09:00 •Top 3 Beginner Supplements For Muscle Growth: 00:04:00 •The Best Supplements To Boost Immunity: 00:04:00 •The Best Supplements For Vegans & Vegetarians: 00:02:00 •The Best Supplements For Joint & Bone Health: 00:02:00 •The Best Supplements For Fat Loss: 00:04:00 •Apex Learning Motivation Introduction: 00:02:00 •How To Get Out Of A Workout Rut: 00:09:00 •What Is Nutrient Density: 00:04:00 •Is Brown Sugar Better Than White Sugar: 00:03:00 •What Should You Train On Your First Day At The Gym?: 00:07:00 •Are Microwaves Harmful?: 00:05:00 •Fresh vs Frozen Food: Which Is Healthier: 00:04:00 •Part 3 Introdudction: 00:02:00 •The Difference Between Stress & Anxiety: 00:03:00 •Short vs Long Term Stress: 00:02:00 •The Effects Of Stress & Anxiety On Your Body: 00:05:00 •Proven Stress Management Strategies & Techniques: 00:03:00 •The Benefits Of Calm Breathing: 00:03:00 •Breathing Exercise #1 - Three Part Breath: 00:02:00 •Breathing Exercise #2 - Bellows Breath: 00:02:00 •Progressive Muscle Relaxation: 00:03:00 •Complete PMR Routine: 00:07:00 •Sleeping For A Longer Life: 00:04:00 •Tips To Fall Asleep Faster: 00:03:00 •Supplements For Improved Sleep: 00:02:00 •What Is Emotional Self Care: 00:05:00 •How To Accept Yourself: 00:03:00 •Taming Your Inner Critic: 00:06:00 •Getting A Different Perspecitive: 00:04:00 •Acknowledging Your Qualities: 00:03:00 •Getting Rid Of Time Consuming Commitments: 00:06:00 •How To Say 'No' To Others: 00:05:00 •Resources - Life Coach Training - Guideline For The Startup: 00:00:00 •Assignment - Life Coach Training - Guideline For The Startup: 00:00:00

Life Coach Training - Guideline For The Startup
Delivered Online On Demand10 hours 6 minutes
£12

Digital Marketing and Advertising Level 3

5.0(10)

By Apex Learning

Overview Become an expert in online marketing and learn how to turn brands and businesses into huge successes overnight. This popular Digital Marketing and Advertising Level 3 course is designed to teach anyone the fundamental knowledge needed to perform dynamic online advertising that works. The many online learning modules provide expert tuition for every aspect of Digital Marketing; from using SEO to target an audience, to utilising the power of social media to make a product go viral. You will also be taught how to use video and email marketing in order to maximise the recognition for your work and make everyone aware of your product. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Digital Marketing and Advertising Level 3. It is available to all students, of all academic backgrounds. Requirements Our Digital Marketing and Advertising Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 123 lectures • 11:23:00 total length •Welcome: 00:01:00 •How to register your company: 00:04:00 •How to see Email Sender's Company and Logo in Your Gmail: 00:02:00 •How to Generate sitemap of a website: 00:03:00 •How to protect a website from Spam on WordPress: 00:02:00 •Quick way to identify whether the website is Mobile optimized: 00:03:00 •How to identify registration data of website: 00:01:00 •How to identify duplicate content from the web: 00:03:00 •How to create google alerts: 00:03:00 •How to find the age of the domin: 00:02:00 •How to check if the website server is down: 00:01:00 •How to create text notes thatwill self destruct after being read: 00:02:00 •How to send google search information to your friends: 00:03:00 •How to find webhost of any website: 00:02:00 •Discover new sites that are similar to what you like alredy: 00:03:00 •How to easily highlight the important parts of a web page: 00:01:00 •How to share you email online without worrying about spam: 00:02:00 •How to get compute level answers without searching: 00:03:00 •The easiest way to setup email reminders: 00:03:00 •How to find the original URL tht's hiding behind a short URL: 00:02:00 •How to corrupt a file you shared online: 00:01:00 •How to create a throwaway email: 00:02:00 •How to check if your email account has been compromised: 00:01:00 •How to register website on Google search console: 00:06:00 •How to Optimize your website homepage: 00:06:00 •How to add a sitemap on google search: 00:07:00 •How to shortlist targeted keyword list in google keyword planner: 00:08:00 •How to set international targeting on google search: 00:02:00 •How to remove a URL from google search engine: 00:03:00 •How to identify competitors keyword: 00:08:00 •How to leverage top sites to get on google search results: 00:04:00 •Discover powerful data analytics to mesure SEO performance: 00:06:00 •How to do keyword research: 00:11:00 •How to write perfect title tags for search engines: 00:05:00 •How to optimise heading tags, external and internal links: 00:08:00 •What are backlinks & how to get them: 00:06:00 •How to write a perfect Meta description: 00:06:00 •How to enhance speed & performance of your website: 00:04:00 •Youtube account setup: 00:04:00 •Account optimization: 00:09:00 •How to create & setup Youtube channel banner: 00:05:00 •Youtube channel tags, thumbnails & custom thumbnails: 00:08:00 •Analyse Youtube keyword research: 00:05:00 •Youtube SEO techniques: 00:07:00 •What are Youtube cards & how does it work: 00:06:00 •How to optimise comments & reply them in bulk: 00:03:00 •How to grow your channel with competitor Analysis: 00:07:00 •How to manage multiple YouTube accounts: 00:02:00 •A simple yet powerful trick to increase your subscribers list: 00:03:00 •Youtube Paid Advertising: 00:13:00 •How to monetise your YouTube channel: 00:02:00 •What are Google Ads & how does it work: 00:16:00 •Account setup: 00:04:00 •Competitors analysis: 00:08:00 •Campaign types & how to select the right campaign: 00:07:00 •Bids & Budgets: 00:08:00 •How to target the right audience: 00:07:00 •Google Ads advance campaign settings: 00:07:00 •Choosing the right keywords: 00:05:00 •How to write ads that gets more clicks: 00:06:00 •How to install tracking code on your website: 00:04:00 •How to add filters & remove internal traffic: 00:04:00 •How to track paid campaigns: 00:04:00 •How to look and analyse different segment data: 00:06:00 •How to configure goals in google analysics: 00:05:00 •How to link google Adwords account: 00:03:00 •How to manage multiple analytics accounts: 00:02:00 •How to remove spam traffic: 00:04:00 •Email marketing tools set up ( Mailchimp and Gestresponse): 00:10:00 •How to install signup or popup forms on the website: 00:17:00 •How to collect email address without a wbsite: 00:05:00 •How to create a 'Hook' to your signup forms: 00:08:00 •Discover the psychology behind acquiring more leads: 00:09:00 •Email marketing automation process: 00:08:00 •Email analytics: 00:07:00 •How to increase your connections in no time: 00:08:00 •Secret of LinkedIn InMails: 00:05:00 •Discover the best ways to use Linkedin Groups: 00:09:00 •How to setup a company page on Linkedin: 00:04:00 •How to increase traffic to your website using Linkedin blog: 00:07:00 •Twitter Account setup: 00:03:00 •Knowing Twitter features: 00:06:00 •Following twitter accounts: 00:03:00 •Twitter profile optimisation: 00:06:00 •How to get Twitter followers: 00:10:00 •Posting first 5 tweets for engagement: 00:05:00 •Leveraging Hashtags to increase your tweets visibility: 00:04:00 •What are twitter polls & how do you use them: 00:05:00 •A powerful trick to acquire customers on twitter: 00:03:00 •How to get followers retweet your post: 00:03:00 •How to embed a twitter button to your website or post: 00:02:00 •Twitter analytics: 00:04:00 •Set your Facebook page: 00:05:00 •Facebook Icon, cover image & description: 00:06:00 •How to get your first page likes: 00:08:00 •Discover how to increase your page likes: 00:02:00 •How to manage multiple Facebook page: 00:03:00 •Facebook comments: 00:05:00 •Leveraging Facebook groups: 00:05:00 •Facebook Autoposting: 00:04:00 •Run a competition: 00:06:00 •Facebook Ads: 00:04:00 •How to get best out of Facebook: 00:15:00 •Facebook pixel & Re-marketing: 00:04:00 •How to setup a Instagram business profile: 00:07:00 •Set up Instagram bio & profile image: 00:03:00 •Leveraging Instagram accounts: 00:06:00 •A simple way to create free content on Instagram: 00:05:00 •Secret of hashtags on Instagram: 00:04:00 •Reposting Instagram App: 00:04:00 •How to get genuine Instagram followers: 00:05:00 •Discover how to grow your business through Instagram stories: 00:05:00 •How to get your posts reposted on Instgram by influncers: 00:05:00 •A quick way to do App store marketing research: 00:16:00 •How to discover the estimate size of your market: 00:08:00 •Discover the best ways to promote your app: 00:15:00 •App installs via Facebook Ads: 00:16:00 •App installs via Google Ads: 00:14:00 •How to make money from your app: 00:08:00 •How to optimise your App store listing ?: 00:14:00 •Discover growth hacking techniques for App downloads: 00:09:00 •Techniques to get to the top of App store ranking: 00:07:00 •Assignment - Digital Marketing and Advertising Level 3: 00:00:00

Digital Marketing and Advertising Level 3
Delivered Online On Demand11 hours 23 minutes
£12

Telephone Etiquette

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Telephone Etiquette
Delivered OnlineFlexible Dates
Price on Enquiry

Newspaper Journalism & Court Reporting - 8 Courses Bundle

By NextGen Learning

Are you ready to embark on an enlightening journey of wisdom with the Journalism bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Newspaper Journalism & Court Reporting. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Newspaper Journalism Course 02: Report Writing Course 03: Digital Journalism Course 04: Diploma in Effective Writing Skills Course 05: Proofreading & Copyediting Course 06: Ultimate Transcription and Captioning Course Course 07: Touch Typing Essentials Course 08: Document Control Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Newspaper Journalism & Court Reporting bundle illuminate your path to wisdom. The Newspaper Journalism & Court Reporting bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Newspaper Journalism & Court Reporting package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Journalism bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Newspaper Journalism & Court Reporting community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Journalism bundle. Establish robust bases across each course nestled within the Journalism bundle. Decipher intricate concepts through the articulate content of the Journalism bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Journalism bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Journalism bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Journalism bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Journalism bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Journalism bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Journalism journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Journalism bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Journalism bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Newspaper Journalism & Court Reporting - 8 Courses Bundle
Delivered Online On Demand32 hours
£39

Business Strategy Planning

5.0(10)

By Apex Learning

Overview This comprehensive course on Business Strategy Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Strategy Planning comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Strategy Planning. It is available to all students, of all academic backgrounds. Requirements Our Business Strategy Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 24 sections • 163 lectures • 14:21:00 total length •Learn Business Fundamentals and Create Your Own Business Plan Today!: 00:02:00 •Quickfire Strategy Quiz How much do you know about your business strategy?: 00:02:00 •Quickfire Strategy Quiz - My 'Answers': 00:10:00 •How to get the most from this Course: 00:09:00 •Using the Course Map Matrix: 00:06:00 •Guide to the Course Assignments: 00:04:00 •Download All Course Materials Here: 00:03:00 •Section Introduction: Connecting Business Strategy to the Business Plan: 00:02:00 •Business Strategy to Business Plan: 00:04:00 •What do we mean by Business Strategy?: 00:02:00 •What is a Business Plan?: 00:06:00 •What do we mean by Corporate Strategy?: 00:07:00 •Should You Be Creating Shareholder Value?: 00:07:00 •Introduction to Strategic Management: 00:06:00 •Section Introduction: The Value of Strategic Analysis: 00:01:00 •Strategic Analysis - The First Step: 00:02:00 •What is Strategic Analysis?: 00:05:00 •Frameworks for Strategic Analysis: 00:10:00 •Strategic Analysis Frameworks Case Study: Apple: 00:11:00 •Section Introduction: Frameworks and Theories Business Strategists Must Know: 00:02:00 •Why are these Business Models important?: 00:02:00 •The Story of the Hedgehog and the Fox: 00:03:00 •Why are Management Theories Useful in Business Strategy?: 00:09:00 •SWOT Analysis: 00:05:00 •Introduction to Michael Porter's Five Forces Model: 00:06:00 •Lafley and Martin Five Step Strategy Model: 00:06:00 •The 5Cs Model: 00:06:00 •What is PEST or Broad Factors Analysis?: 00:05:00 •PESTEL Analysis: 00:05:00 •Ansoff Matrix: 00:07:00 •Value Chain: 00:05:00 •Business Model Synthesis: 00:08:00 •Black Swan Events - Coronavirus: 00:05:00 •Section Introduction: Critical Evaluation of Leadership: 00:01:00 •Vision and Leadership - Starting at the Top: 00:06:00 •What Skills Are We Looking For In Management?: 00:07:00 •What is the Purpose of a Vision Statement?: 00:03:00 •Section Introduction: Products Services and Competitive Advantage: 00:02:00 •What do we mean by Products and Services: 00:03:00 •Why Product Differentiation is Critical: 00:05:00 •Product Diversification in Business Strategy: 00:06:00 •How Does Quality Management fit into your Business Strategy?: 00:04:00 •What do we mean by Competitive Advantage?: 00:06:00 •Bowman's Strategic Clock - Strategic Positioning: 00:09:00 •Products, Services and Technology in the Business Plan: 00:06:00 •Section Introduction: Competition - Know Your Enemy: 00:02:00 •Competitor Analysis: 00:05:00 •BCG Matrix: 00:06:00 •Competitors and Competitive Forces: 00:10:00 •Competitive Intensity: 00:09:00 •Industry Life Cycle: 00:05:00 •Competition - Business Plan Tie In: 00:02:00 •Section Introduction: Industry, Markets and Competition: 00:02:00 •What do we mean by External Strategic Analysis: 00:09:00 •How Does Industry Analysis Help?: 00:05:00 •Conducting PEST or Broad Factors External Analysis: 00:11:00 •What are the Business and Funding Life Cycles?: 00:10:00 •Value Chains: Connecting Companies to their External Environment: 00:08:00 •Addressing the Total Addressable Market (TAM): 00:05:00 •Market Segmentation: Choosing Customers: 00:07:00 •Bargaining Power of Suppliers: 00:06:00 •Bargaining Power of Customers/Buyers: 00:06:00 •Business Plan: Industry, Markets and Competition: 00:04:00 •Section Introduction - Operations and Customer Management: 00:02:00 •What are Business Operations?: 00:03:00 •Strategic Analysis with the Business Model Canvas: 00:14:00 •How can Corporate Structure impact Strategy?: 00:07:00 •Organisational Development: 00:04:00 •Reviewing the Operations of the Firm: 00:03:00 •Click and Mortar - Online meets Offline: 00:05:00 •eCommerce Business Models: 00:06:00 •Internal Strategic Analysis - Business Plan Tie In: 00:05:00 •Section Introduction: Six Minute Strategist SWOT Assignment: 00:02:00 •Section Introduction: Customer Value Proposition: 00:02:00 •Understanding the Customer Value Proposition: 00:03:00 •Positioning Your Firm in the Market: 00:04:00 •What do we mean by a Profit Model?: 00:05:00 •Hax's Delta Model: 00:09:00 •Switching Costs and Customer Strategy: 00:03:00 •Managing the Customer Experience: 00:05:00 •What is the Customer Journey?: 00:06:00 •Customers, Customer Value and the Business Plan: 00:03:00 •Section Introduction: Sales and Marketing: 00:02:00 •The 5 Ps of Marketing: 00:06:00 •How Can You Plan Your Marketing?: 00:11:00 •Push Marketing Strategy: 00:03:00 •Pull Marketing Strategy: 00:04:00 •Understanding AIDA: 00:07:00 •Progressive Sequence of 9 Agreements: 00:07:00 •Pricing Strategies: 00:11:00 •Sales and Marketing in the Business Plan: 00:06:00 •Section Introduction: Digital Business Strategy Transformation: 00:02:00 •Why Do You Need A Digital Strategy Blueprint?: 00:07:00 •What Skills and Assets do you need to be a Digital Entrepreneur?: 00:07:00 •Digital Strategy Blueprint Overview: 00:18:00 •Digital Strategy - Customer Centric Transformation: 00:07:00 •Digital Strategy - Customer Experience Transformation: 00:05:00 •Digital Strategy - Customer Channel Transformation: 00:06:00 •Digital Strategy - Customer Engagement Transformation: 00:19:00 •Digital Strategy - Digital Skills Transformation: 00:04:00 •Digital Strategy - Tools and Resources: 00:02:00 •Section Introduction: Understanding Financial Statements: 00:02:00 •Overview of Financial Statements: 00:03:00 •GAAP: Accruals vs Cash Accounting: 00:06:00 •Income Statement or Profit and Loss Account: 00:08:00 •Introduction to the Balance Sheet: 00:11:00 •Cash Flow Statement: 00:06:00 •Cash Flow Metrics Explained: 00:09:00 •Case Study - Apple Financial Statements: 00:04:00 •Financial Statements in the Business Plan: 00:06:00 •Section Introduction: Strategic Financial Analysis: 00:01:00 •What is Financial Analysis?: 00:11:00 •Income Statement Profitability Ratios: 00:04:00 •Balance Sheet Ratio Analysis: 00:12:00 •Cash Flow Statement Analysis: 00:05:00 •Valuation Ratios: 00:04:00 •Section Introduction: Financial Analysis - Case Study and Assignment: 00:01:00 •Apple Inc Financial Analysis - Solution: 00:03:00 •Discussion of Measurements of Growth Analysis: 00:05:00 •Discussion of Measures of Profitability Analysis: 00:07:00 •Discussion of Trading Performance Analysis: 00:03:00 •Discussion of Working Capital (Liquidity and Efficiency) Analysis: 00:12:00 •Section Introduction: Future Business Strategy Analyser Assignment: 00:01:00 •Section Introduction: Goal Setting and Performance Management: 00:02:00 •Introduction to Goal Setting: 00:03:00 •What do we mean by SMART Goals?: 00:04:00 •Key Performance Indicators: 00:04:00 •Strategic Dashboards: 00:07:00 •Corporate Performance Management: 00:04:00 •Objectives and Key Results: 00:04:00 •Year over Year Performance: 00:04:00 •Section Introduction: Growth Strategies: 00:02:00 •Organic vs Inorganic: 00:03:00 •The Advantage of First Mover Advantage: 00:05:00 •The Importance of Scalability: 00:04:00 •Merger and Acquisitions Growth Strategies: 00:10:00 •Buy and Build Growth Strategy: 00:08:00 •Negative Growth- Company Recovery Strategies: 00:09:00 •Post Coronavirus Strategies: 00:06:00 •Growth Strategies Business Plan Tie In: 00:03:00 •Section Introduction: Valuation, Funding, Exits and Returns: 00:02:00 •Valuation and Funding - A Consequence of our Business Strategy: 00:04:00 •How to Value a Company: 00:11:00 •Sources of Equity Funding: 00:08:00 •What is a Pre-Money Valuation?: 00:06:00 •How to Create a Pitch Deck for Investors: 00:06:00 •Sources and Uses of Funds in the Business Plan: 00:02:00 •What is a Cap Table?: 00:05:00 •Exit Strategies and Returns: 00:09:00 •Transaction Cost Management: 00:02:00 •Section Introduction: Risk Assessment: 00:01:00 •Risk Assessment - Strategic Plan Summary: 00:02:00 •Section Introduction: Business Plan Synthesis: 00:03:00 •Business Plan Synthesis: 00:03:00 •Business Plan - Executive Summary: 00:02:00 •Business Plan - History and Background: 00:02:00 •Business Plan - Management Summary: 00:04:00 •Business Plan Appendicies: 00:04:00 •Key Questions Check List: 00:01:00 •Business Plan - Audience Targeting: 00:03:00 •Business Plan Refinement: Types of Businesses: 00:02:00 •Summary and Wrap Up: 00:05:00 •Additional File: 00:00:00

Business Strategy Planning
Delivered Online On Demand14 hours 21 minutes
£12

Positive Psychology Masterclass

5.0(10)

By Apex Learning

Overview This comprehensive course on Positive Psychology Masterclass will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Positive Psychology Masterclass comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Positive Psychology Masterclass. It is available to all students, of all academic backgrounds. Requirements Our Positive Psychology Masterclass is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 164 lectures • 08:40:00 total length •Create Capacity for True Success: 00:06:00 •Disconnect From the Grind: 00:04:00 •Create the Routine to Disconnect: 00:02:00 •Commit To the Disconnect Process: 00:02:00 •Activity: Define Your Disconnect Time: 00:02:00 •Stop Negative Self-Talk In Its Tracks: 00:05:00 •Identify Your Source of Pain: 00:01:00 •Acknowledge the Negative Thought: 00:02:00 •Define Yourself Relative to the Thought: 00:04:00 •Describe a New Reality: 00:04:00 •Verbalize the Positive Thought: 00:03:00 •Activity: Release a Negative Thought: 00:02:00 •Keep Your Joy Intact and Healthy With Positive Thoughts: 00:03:00 •Play the Vulnerability Game: 00:02:00 •Create Healthy Boundaries to Stay Positive: 00:03:00 •Make Your Process Attainable: 00:02:00 •Activity: Make Your Positivity a Reality: 00:01:00 •Become a Grounded Person Others Are Attracted To: 00:08:00 •Identify What Gives You Anxiety and Frustrations: 00:02:00 •Assume You're Not Grounded: 00:06:00 •Track What You Feel Obligated to Do: 00:04:00 •Identify When You Can't Turn Your Mind Off: 00:02:00 •Activity: Identify What Gives You Anxiety and Frustrations: 00:02:00 •Ground Yourself in A Positive Way: 00:03:00 •Assume You Are Not Fully Grounded: 00:02:00 •Assume You Have Nothing to Prove to Anybody: 00:01:00 •Set Aside Enough Time To Become Grounded: 00:02:00 •Discover the Grounding Breathing Exercise: 00:04:00 •Discover the Grounding Finger Exercise: 00:03:00 •Apply These Physical Grounding Exercises Daily In Your Life: 00:03:00 •Activity: Ground Yourself in A Positive Way: 00:02:00 •Solve Your Anxiety with Gratitude: 00:07:00 •Create a Gratitude Journal: 00:01:00 •Activity: Solve Your Anxiety with Gratitude: 00:01:00 •Solve Your Frustrations by Turning Them Around: 00:13:00 •Activity: Solve Your Frustrations by Turning Them Around: 00:01:00 •Be Significant Consistently: 00:10:00 •Become More Curious (Vs. Impressive) with People: 00:05:00 •Employ Curiosity Daily to Boost Your Positivity: 00:10:00 •Activity: Boost Your Baseline Positivity with Curiosity: 00:02:00 •Become a Good Judge of Character: 00:05:00 •Employ Character Assessing Questions: 00:04:00 •Assess Character during Conversation: 00:03:00 •Activity: Define and Identify High-Character for Yourself: 00:01:00 •Give and Expect Nothing In Return: 00:05:00 •Avoid Survival Mode: 00:02:00 •Activity: Be Comfortable Being Overt About Giving: 00:01:00 •Make People Feel Safe around You: 00:03:00 •Create Gratitude, Curiosity, and Optimism: 00:02:00 •Express Gratitude: 00:02:00 •Develop Curiosity: 00:02:00 •Practice Optimism: 00:02:00 •Activity: Enhance Your Three P's Of Mental Aptitude: 00:01:00 •Stay Even-Tempered and Patient: 00:04:00 •Recognize When You Are Being a Hare and Discourage the Rat: 00:03:00 •Activity: Map Your Positive Vision for Your Life: 00:02:00 •Maintain Responsibility and Realism: 00:02:00 •Set Positive, Realistic Goals Responsibly: 00:06:00 •Activity: Be Responsible For a Realistic Vision: 00:01:00 •Keep Your Hard Work from Going out The Window: 00:05:00 •Master Your Character and Concentration: 00:04:00 •Turn Around Character-Lacking Behaviors: 00:05:00 •Master Your Focus: 00:05:00 •Activity: Concentrate On Your Character to Master Positivity: 00:01:00 •Master Your Confidence and Courage: 00:02:00 •Grow the Seeds of Confidence: 00:03:00 •Have Courage to Put Your Confidence to Work: 00:03:00 •Use Courage to Grow Confidence: 00:02:00 •Activity: Grow Your Confidence and Courage: 00:02:00 •Identify and Mastery Your Capacity: 00:06:00 •Stabilize the Rollercoaster with Consistency: 00:05:00 •Activity: Manage Your Capacity and Consistency: 00:02:00 •How to Overcome Constant Negativity: 00:05:00 •Let Go of Holding Grudges: 00:03:00 •Redefine Your Success in Challenging Situations: 00:02:00 •Examine Non-Successful Situations: 00:01:00 •Determine Your Control over Upsetting Events: 00:02:00 •Activity: Release a Grudge: 00:02:00 •Be Difficult To Offend: 00:03:00 •Become Others-Focused: 00:05:00 •Activity: Write an Others-Focused Mission Statement: 00:01:00 •Neutralize Toxic People: 00:07:00 •Neutralize Toxic People Already In Your Life: 00:05:00 •Activity: Neutralize Toxic People: 00:02:00 •Don't Just Talk About 'It,' Be 'It': 00:04:00 •Identify How Gritty You Are: 00:01:00 •Describe Your Own Grit: 00:01:00 •Activity: Take the Grit Scale Assessment: 00:02:00 •Set Up Your Environment for Self-Control: 00:02:00 •Get Some Sleep: 00:01:00 •Purge Yourself of Negativity: 00:02:00 •Follow a Healthy, Daily Routine: 00:01:00 •Live With Zest and Excitement: 00:01:00 •Rise Up and Be Real: 00:02:00 •Activity: Incorporate the Five Healthy/Daily Habits in Your Life: 00:02:00 •Make Your Grit Sustainable: 00:02:00 •Direct Yourself to Sustained Grit: 00:02:00 •Focus On Solutions, Not Problems: 00:02:00 •Activity: Self-Coach To Sustain Your Grit: 00:01:00 •Become More Comfortable In Your Own Skin: 00:06:00 •Become More Relaxed: 00:02:00 •Work On Yourself to Help Others: 00:05:00 •Try a Form of Meditation: 00:02:00 •Activity: Create a Gratitude List: 00:01:00 •Get Physically Fit: 00:10:00 •Exercise to Feel Alive: 00:04:00 •Get to Sleep: 00:03:00 •Activity: Identify New Positive Healthy Habits: 00:01:00 •Develop Strong Body Language: 00:04:00 •Make a Strong First Impression: 00:04:00 •Make Eye Contact: 00:03:00 •Present Good Posture: 00:03:00 •Activity: Develop Strong Body Language: 00:02:00 •Practice the Respect That People Gravitate Toward: 00:04:00 •Identify Positive Boundaries: 00:04:00 •Demonstrate Positive Boundary Practices: 00:04:00 •Protect Your Mental and Emotional Health: 00:03:00 •Activity: Identify Your Positive Boundaries: 00:01:00 •Recognize Boundaries Where You Fall Short: 00:02:00 •Create Your Own Boundaries: 00:03:00 •Make Creating and Evaluating Them Routine: 00:02:00 •Activity: Reign in Your Boundary Short-Comings: 00:02:00 •Use Grit to Enforce: 00:02:00 •Use Conative Strengths to Enforce: 00:03:00 •Determine Your Boundary Enforcement Helpers: 00:02:00 •Activity: Enforce Your Boundaries: 00:01:00 •Become the Person You Are Meant To Be: 00:07:00 •Know Yourself through Strengths and Weaknesses: 00:07:00 •Solicit Input from Leaders: 00:03:00 •Enhance Your Strengths: 00:03:00 •Activity: Self-Identify Your Strengths: 00:01:00 •Embrace Change in Your Life: 00:04:00 •Become Proactive To Welcome Change In Your Life: 00:08:00 •Activity: Embrace Change to Achieve a Goal: 00:01:00 •Learn To Say 'No': 00:09:00 •Learn To Say No To Other Non-Key Commitments: 00:05:00 •Use Your Positive Success to Bring Positive Success to Others: 00:05:00 •Identify Your Greatest Gift for Others: 00:02:00 •Seek Outside Counsel: 00:02:00 •Assess To Gain Understanding: 00:02:00 •Activity: Consolidate Insights on Your Gift: 00:02:00 •Live Out the People You Serve: 00:04:00 •Honor Your Commitments to Your Team: 00:03:00 •Honor Your Commitments to Yourself: 00:03:00 •Activity: Reflect On Your Business Practices: 00:02:00 •Live Out How Well You Serve Others: 00:02:00 •Harness Your Vision: 00:02:00 •Be a Go-Giver: 00:02:00 •Activity: Apply the Five Laws: 00:01:00 •Be Free From a World of Struggle and Hurt: 00:09:00 •Identify Whose Business It Is: 00:02:00 •Identify When It's Your Business: 00:02:00 •Identify When It's Other People's Business: 00:05:00 •Activity: Identify Whose Business It Is: 00:01:00 •Find Safety to Detach: 00:01:00 •Separate Your Life from Who You Are As a Person: 00:05:00 •Separate a Value from a Thought: 00:06:00 •Show Empathy without Picking up The Rope: 00:11:00 •Activity: Find Safety to Detach: 00:02:00 •Look Forward to the Next No: 00:01:00 •Take Turtle Steps to Detach: 00:03:00 •Take Bigger Steps to the Next No: 00:06:00 •Activity: Look Forward to the Next No: 00:01:00 •Assignment - Positive Psychology Masterclass: 00:00:00

Positive Psychology Masterclass
Delivered Online On Demand8 hours 40 minutes
£12