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Overview Deliver support and the absolute best in Mental Healthcare by taking this full and complete training, enabling you to treat all ages. This Level 3 Mental Health and Adolescent Course course is a unique and exceptional collection of Mental Health tuition that will complete your journey into this Care sector. This certificated course brings together all aspects of neurological conditions and treatment. So, you can expect to attain an acute understanding of child and adult psychology, with in-depth explorations of disorders like ADHD, Depression, and Autism. This acquired knowledge will allow you to start a career and service that will significantly benefit your community and local Health system. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 Mental Health and Adolescent Course. It is available to all students, of all academic backgrounds. Requirements Our Level 3 Mental Health and Adolescent Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 05:42:00 total length •Module 01: Introduction to Mental Health: 00:22:00 •Module 02: Child Psychology: 00:28:00 •Module 03: Attachment and Relationship Building in Childhood: 00:50:00 •Module 04: Impacts of Separation and Loss on Attachment: 00:28:00 •Module 05: Factors that Influence Development: 00:36:00 •Module 06: Mental Health Problems in Young and Adults: 00:14:00 •Module 07: Other Mental Health Problems in Young and Adults: 00:17:00 •Module 08: Autism, ADHD and Dyslexia in Young and Adults: 00:26:00 •Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults: 00:32:00 •Module 10: The Self Harming Behaviour: 00:17:00 •Module 11: Mental Health Treatment and Medicine: 00:19:00 •Module 12: Mental Health over Life Span and Society in the UK: 00:18:00 •Module 13: Mental Health Related Legislations in the UK: 00:35:00 •Assignment - Level 3 Mental Health and Adolescent Course: 2 days

Overview Enrol in our Supporting Your Mental Health While Working from Home today and build the necessary skills, knowledge and experience to transform your career. The Supporting Your Mental Health While Working from Home could enhance your continuing professional development thus propelling you more towards your dream job. This Supporting Your Mental Health While Working from Home could be your key, if you are interested in a long term career in the field of Supporting Your Mental Health While Working from Home. This Supporting Your Mental Health While Working from Home course consists of a number of easy to digest, in-depth modules which are designed to provide you with detailed knowledge on Supporting Your Mental Health While Working from Home. This Supporting Your Mental Health While Working from Home aims to accompany you through your journey to help you become a master of Supporting Your Mental Health While Working from Home. Learn through a mixture of interactive lessons and online study materials. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Supporting Your Mental Health While Working from Home. It is available to all students, of all academic backgrounds. Requirements Our Supporting Your Mental Health While Working from Home is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 04:41:00 total length •Introduction to Mental Health: 00:19:00 •Understanding Mental Health: 00:18:00 •Mental Health and Work: 00:21:00 •Mental Health in the Workplace: 00:22:00 •Mental Illness in the UK Workforce: 00:13:00 •The Challenges of Modern Workplace: 00:23:00 •Common Cause of Mental Illness: 00:26:00 •Stress at Work: 00:47:00 •Mood Disorders: 00:21:00 •Promoting Good Mental Health: 00:22:00 •Recommendation for Work at Home: 00:22:00 •Responding to Emotionally Distressed Employees: 00:15:00 •Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak: 00:12:00 •Order your Certificate: 00:00:00

Overview This comprehensive course on Store Assistant will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Store Assistant comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Store Assistant. It is available to all students, of all academic backgrounds. Requirements Our Store Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 10 lectures • 02:45:00 total length •Introduction to Store Assistant: 00:18:00 •Roles and Responsibilities of a Store Assistant: 00:17:00 •Introduction to Retail Management: 00:13:00 •Managing a Retail Store: 00:15:00 •Visual Merchandising: 00:17:00 •Consumer Behaviour: 00:17:00 •Dealing with Customers a: 00:28:00 •Dealing with Suppliers: 00:14:00 •Store Psychology: 00:13:00 •Legislations Related to Retail: 00:13:00

Overview This comprehensive course on Sports Massage and Therapy will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Sports Massage and Therapy comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Sports Massage and Therapy. It is available to all students, of all academic backgrounds. Requirements Our Sports Massage and Therapy is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 04:40:00 total length •Introduction to Sports Therapy: 00:18:00 •Professionalism and Ethics of Sports Therapy: 00:18:00 •Anatomy & Kinesiology: 00:18:00 •Assessment of Sports Injuries: 00:27:00 •Sports Injuries Depend on Sports Profile: 00:23:00 •Common Sports Injuries: 00:33:00 •Major Sports Injure: 00:45:00 •First Aid Treatment: 00:31:00 •Sports Nutrition: 00:17:00 •Rehabilitation Exercise: 00:16:00 •Sports Massage Treatments: 00:18:00 •Hydrotherapy &amp & Electrotherapy: 00:16:00 •Assignment - Sports Therapy: 3 days

Course Overview: A recent study found that 40% of individuals prefer natural remedies over prescription medications when it comes to common ailments like the cold and flu. In this Herbalist: Cold and Flu Remedies course, learners will embark on a journey through the annals of herbal medicine, beginning with its foundations and leading up to its modern applications. The course will delve into the heart of effective herbal remedies, both preventative and curative, for the ubiquitous cold and flu. In addition, we will uncover the recipe for creating these remedies at home and transition into the realm of establishing a thriving herbal business. A thorough understanding of these modules can potentially equip you with the tools to combat cold and flu season naturally and holistically. Enrol today and immerse yourself in the depths of nature's healing power. Key Features of the Course: Recognised CPD certificate upon successful completion 24/7 Learning Assistance Engaging learning materials that capture and retain attention Curriculum that covers extensive and relevant topics on herbal remedies Who is This Course For? This Herbalist: Cold and Flu Remedies course Ideal for holistic health enthusiasts, budding herbalists, and anyone interested in natural remedies for common ailments. Learning Outcome After successful completion of this Herbalist: Cold and Flu Remedies course, learners will be able to: Comprehend the foundations and principles of herbal medicine. Understand the modern advancements in herbal medicine. Identify potent herbal remedies for preventing the common cold and flu. Develop skills to craft remedies for alleviating cold & flu symptoms. Create home-based herbal medicines for cold and flu with expertise. Explore avenues for establishing a successful herbal business. Utilise the knowledge in personal or professional environments to promote wellness. Craft personalised herbal remedies with heightened efficacy. Why Enrol in This Course: Equip yourself with the knowledge of age-old herbal remedies, benefiting from top-reviewed and recently updated content. Enrolling in this trending Herbalist: Cold and Flu Remedies course ensures you remain ahead in the domain of holistic health. Requirements: Basic understanding of English and an interest in herbal medicine. No prior expertise in the subject is necessary. Career Path: Following the completion of this course, students may pursue a range of professions including: Herbal Medicine Consultant: £32,000/year Natural Health Advisor: £28,000/year Herbal Product Developer: £35,000/year Herbalist: £30,000/year Health Blogger with a focus on Herbal Remedies: £27,000/year Herbal Medicine Educator: £33,000/year Herbal Medicine Retailer: £29,000/year Certification: Learners will receive a recognised CPD certificate upon successfully completing the course. Course Curriculum 6 sections • 6 lectures • 02:34:00 total length •Basics of Herbal Medicine: 00:31:00 •Modern Herbal Medicine: 00:22:00 •Herbal Remedies for Preventing Common Cold & Flu: 00:21:00 •Herbal Remedies for Fighting Cold & Flu Symptoms: 00:37:00 •Recipe for Making Herbal Medicine for Cold & Flu at Home: 00:26:00 •Creating a Successful Herbal Business: 00:17:00

Overview This comprehensive course on Rugby First Aid will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Rugby First Aid comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Rugby First Aid. It is available to all students, of all academic backgrounds. Requirements Our Rugby First Aid is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 14 sections • 14 lectures • 03:35:00 total length •First Aid and Rugby: 00:10:00 •The Role of a Rugby First Aider: 00:15:00 •Initial Assessment: 00:20:00 •Moving Injured or Sick Athletes: 00:20:00 •Bleeding and Shock: 00:20:00 •Head, Neck and Spinal Injuries: 00:20:00 •Treating Concussions: 00:20:00 •Breathing Ailments and First Aid: 00:05:00 •CPR and AED Administration: 00:20:00 •Fractures, Dislocations and Limb Injuries: 00:15:00 •Injuries and Wounds: 00:20:00 •Medical Emergencies: 00:20:00 •Environmental Injuries: 00:10:00 •Assignment - Rugby First Aid: 00:00:00

Overview Help clients and customers reach their optimum weight safely and become an expert in nutrition and healthy diets. The course is designed to give you an acute understanding of responsible weight management techniques, and the healthy dietary procedures that should be adopted to accommodate them. You will be taught how to recognise the unique requirements of each individual and motivate them to follow tailored diets and lifestyle changes. The contents provide everything you need to start an exciting career as a Nutritionist. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Advanced Diploma in Nutrition and Ketogenic Diet. It is available to all students, of all academic backgrounds. Requirements Our Advanced Diploma in Nutrition and Ketogenic Diet is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 15 lectures • 04:07:00 total length •Module 01: Introduction to Nutrition: 00:14:00 •Module 02: Nutrients for Life - Macronutrients: 00:17:00 •Module 03: Nutrients for Life - Micronutrients: 00:18:00 •Module 04: Diet and Nutrition Related Diseases: 00:18:00 •Module 05: Eating Disorders: 00:20:00 •Module 06: Healthy Dieting: 00:17:00 •Module 07: Diet and Nutrition Related Diseases: 00:18:00 •Module 08: Use of Nutrition in Different Illnesses/Diseases: 00:20:00 •Module 09: Nutrition Requirements from Pregnancy to Teenage: 00:16:00 •Module 10: Nutrition Requirements for Adults and Various Groups: 00:17:00 •Module 11: Weight Control Management: 00:13:00 •Module 12: Weight Loss Management: 00:16:00 •Module 13: Basics of Ketogenic Diet: 00:24:00 •Module 14: The Role of Nutritionist: 00:19:00 •Assignment - Advanced Diploma in Nutrition and Ketogenic Diet: 00:00:00

Overview This comprehensive course on Child Psychology and Mental Health Development will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Child Psychology and Mental Health Development comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Child Psychology and Mental Health Development. It is available to all students, of all academic backgrounds. Requirements Our Child Psychology and Mental Health Development is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 13 lectures • 05:43:00 total length •Introduction to Mental Health: 00:22:00 •Child Psychology: 00:29:00 •Attachment and Relationship Building in Childhood: 00:50:00 •Impacts of Separation and Loss on Attachment: 00:27:00 •Factors that Influence Development: 00:36:00 •Mental Health Problems in Young and Adults: 00:15:00 •Other Mental Health Problems in Young and Adults: 00:16:00 •Autism, ADHD and Dyslexia in Young and Adults: 00:28:00 •Dealing With Autism, ADHD and Dyslexia in Young and Adults: 00:30:00 •The Self Harming Behaviour: 00:19:00 •Mental Health Treatment and Medicine: 00:20:00 •Mental Health over Life Span and Society in the UK: 00:16:00 •Mental Health Related Legislations in the UK: 00:35:00

Are you looking to improve your current abilities or make a career move? Our unique Child Psychology & Child Care Course might help you get there! Expand your expertise with high-quality training - study the Child Psychology & Child Care and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Child Psychology & Child Care online training course. The Child Psychology & Child Care online training course is accredited by CPD. This Child Psychology & Child Care training course takes about 12 hours to complete. You'll also get expert assistance from us to answer any queries you may have while studying our Child Psychology & Child Care course. To provide you with the most comfortable and rich learning experience possible, we divided the Child Psychology & Child Care course into several in-depth modules. After completing the course, you will receive an instant e-certificate as proof of your skills and competency. Simply enrol in this course to add these excellent new skills to your resume and increase your employability. The Child Psychology & Child Care course provides students with an in-depth learning experience at their own pace to enhance their skills development. This Child Psychology & Child Care course will teach you what you need to know to advance in your chosen field. Enroling in the Child Psychology & Child Care course will help you land your dream job quicker than you ever imagined. Get prepared for the role you want. Please Note: This course does not entitle you to join the HCPC register or recognised Practitioner Psychologists. But you will come across all the basic guidelines of Child Psychology to boost and shine your knowledge in this particular field of Psychology. Why Prefer Us? All-in-one package of 2 premium courses bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey with this course straight away and take a step forward in securing a better future! *** Course Curriculum *** Course 01: Child Psychology Module 1: Introduction This course module covers the following topics: What is Child Psychology? The Environmental Context and Child Development The Scope of Child Development Stages of Development Areas of Development Interrelationship among Various Areas of Development Importance of the Study of Child Development Stages of Psychosocial Development Module 2: Attachment and Relationship Building in Childhood This course module covers the following topics: What is Attachment? Bowlby's Attachment Theory Evolutionary Theory Maternal Deprivation Hypothesis Internal Working Models Imprinting Typical Attachments Understanding Privation and Deprivation Privation Deprivation Government and Program Rules .and more! Module 3: Impacts of Separation and Loss on Attachment This course module covers the following topics: Grief Do Children Grieve Differently to Adults? Infancy and Early Childhood Middle Childhood Adolescence How Divorce Affects Children Factors Affecting Children's Adjustment The Effects of Foster Care Module 4: Factors that Influence Development This course module covers the following topics: Types of Development Recap Influences on Problematic Development Parenting Styles Exposure to Family Problems in Early Life Module 5: Cognitive Development This course module covers the following topics: An Overview of Cognitive Development Piaget's Theory The Information-Processing Theory Cognitive Milestones Age-By-Age Cognitive Development in Infancy Cognitive Development in the Toddler/Preschool Years Cognitive Development in the Middle Years Cognitive Development in Adolescence Module 6: Social and Emotional Development This course module covers the following topics: General Stages of Social Development Attachment and Bonding Stages of Emotional Development Outside Factors Affecting Social Development Family Factors that Affect Social Development Nature vs Nurture Children's Fears Overcoming Social Fears in Children Dealing with Social Phobias .and more! Module 7: Personality and Intellectual Development of Children This course module covers the following topics: Brain Development Intellectual Development at Different Ages Personality/Character Development Psychoanalysis Customisation of Psychoanalytic Concept Erikson and Sullivan's Stages of Psychosocial Growth The Role Socialisation vs Temperament Role of Parent's motivation Temperament/Personality Traits Types of Personalities Types of Children Parent's Temperament and Personality Development Reasons and Results of Childhood Trauma Module 8: Stages of Language Development This course module covers the following topics: Introduction to Language Development Phonological Development Lexical Development Morpho-Syntactic Development Learning and Communication Difficulties Factor Influencing Language Development Linguistic Processes Evolution of Communication Bilingual Children Parent's Role in Helping Children Development of Skills at Different Stages Module 9: Understanding Moral Development This course module covers the following topics: Introduction Moral Development Stages of Moral Growth in Children Piaget on Moral Development Lawrence Kohlberg's Theory of Moral Development Other Theories of Moral Development in Children Freud's Theory of Psychosexual Development Module 10: Problems of Infancy This course module covers the following topics: Introduction Sleep Problems Assessment of Sleeping Problems Proactive Factors and Family Resources Potty Training Problems Learning and Communication Difficulties and more! Module 11: Problems of Childhood This course module covers the following topics: Conduct/Behaviour Disorders Social Information-Processing Theory Family-Based Communication and Problem-Solving Training Home-School Liaison Meetings and Remedial Tuition Development of Fears and Anxieties Causes of Childhood Anxiety Cognitive and Behavioural Treatment Development of the Concept of Pain Family-Based Treatment Approach Module 12: Problems of Adolescence This course module covers the following topics: Overview of Adolescent Psychosocial Issues Drug Abuse Bullying Depression Becoming Street-Drug Free Anorexia Causes of Anorexia Bulimia Nervosa Causes of Bulimia Therapy for Eating Disorders Course 02: Childcare Module 1: Caring for Children Module 2: Healthy Food, Healthy living Module 3: Keeping Children Healthy & Safe Module 4: Child Protection Module 5: Play, Imagination and Creativity Module 6. Introduction to EYFS Module 7. Importance of Early Years in Development Module 8. EYFS Teaching Techniques Module 9. Working as an EYFS Teacher Module 10. Promoting Learning and Development Module 11. Children Having Special Education Needs or Disabilities Assessment Process After you've completed all of the Child Psychology & Child Care course modules, an automated multiple-choice assessment will be used to evaluate your skills and knowledge. You will then receive instant results to let you know if you have successfully passed the Child Psychology & Child Care bundle. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00