361 Listening Skills courses delivered Online

You must not miss out on the four Essential Business Writing courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Essential Business Writing course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Essential Business Writing - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this Essential Business Writing course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Essential Business Writing - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this Essential Business Writing course, you will become an expert Report Writer. Essential Business Writing - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this Essential Business Writing course, you can learn all the basics, tips and tricks of copywriting. Essential Business Writing - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Essential Business Writing Course? Learning Outcomes By the end of thiscourse, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose Essential Business Writing from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Benefits Include Essential Business Writing Course 4 PDF Certificate Free Free Retake Exam 24/7 Live Support Lifetime Access [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Essential Business Writing, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Essential Business Writing course is ideal for all. This course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Essential Business Writing course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Essential Business Writing course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations

You must not miss out on the four Writing Skills courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Writing Skills course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Writing Skills - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this Writing Skills course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Writing Skills - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this Writing Skills course, you will become an expert Report Writer. Writing Skills - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this Writing Skills course, you can learn all the basics, tips and tricks of copywriting. Writing Skills - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Writing Skills Course? Learning Outcomes By the end of this Writing Skills course, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose Writing Skills from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Writing Skills Course 4 PDF Certificate Free Free Retake Exam 24/7 Live Support Lifetime Access [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Writing Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Writing Skills course is ideal for all. This Writing Skills course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Writing Skills course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Writing Skills course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations Certificates Certificate of completion Digital certificate - Included

You must not miss out on the four Writer Business courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Writer Business course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Writer Business - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Writer Business - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this course, you will become an expert Report Writer. Writer Business - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this course, you can learn all the basics, tips and tricks of copywriting. Writer Business - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Writer Business Course? Learning Outcomes By the end of this course, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose Writer Business from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Benefits Include Writer Business Course 4 PDF Certificate Free Free Retake Exam 24/7 Live Support Lifetime Access Course Curriculum [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Freelance Writer Business, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Writing Skills course is ideal for all. This Writer Business course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Writer Business course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Writer Business course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations Certificates Certificate of completion Digital certificate - Included

You must not miss out on the four Creative Writing courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Creative Writing course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Creative Writing - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this Creative Writing course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Creative Writing - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this course, you will become an expert Report Writer. Creative Writing - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this Creative Writing course, you can learn all the basics, tips and tricks of copywriting. Creative Writing - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Creative Writing Course? Learning Outcomes By the end of this Creative Writing course, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose Creative Writing from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF 4 certificate as soon as completing the course. Others Benefits Include Creative Writing Course 4 PDF Certificate Free Free Retake Exam Full Tutor Support 100% Online Course 24/7 Live Support Lifetime Access [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Creative Writing, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Creative Writing course is ideal for all. This Creative Writing course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Creative Writing course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Creative Writing course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations Certificates Certificate of completion Digital certificate - Included

You must not miss out on the four Freelance Writer courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Freelance Writer - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this Freelance Writer course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Freelance Writer - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this course, you will become an expert Report Writer. Freelance Writer - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With thisBusiness course, you can learn all the basics, tips and tricks of copywriting. Freelance Writer - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Freelance Writer Course? Learning Outcomes By the end of this Freelance Writer course, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Benefits Include Freelance Writer Course 4 PDF Certificate Free Free Retake Exam Full Tutor Support 100% Online Course 24/7 Live Support Lifetime Access [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Freelance Writer, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Thiscourse is ideal for all. Thiscourse is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Freelance Writer course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Freelance Writer course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations Certificates Certificate of completion Digital certificate - Included

You must not miss out on the four Writing Skills courses if you want to thrive in your workplace and stand out from the crowd. Writing is one of the four domains of language, and it is widely used in business communication in different forms. In this Writing Skills course, we have combined four highly valuable courses, namely - Level 5 Proofreading & Copy Editing Level 5 Report Writing Course Level 4 Copywriting Minute Taking Writing Skills - Level 5 Proofreading & Copy Editing course will give you in-depth knowledge of proofreading and why it is necessary. It will also cover the aspects of copy editing. If you complete this course, you will be able to proofread and edit any writing at your workplace. Thus, through this Writing Skills course, your area of expertise will be widened, and subsequently, your value as an employee will be increased. Writing Skills - Level 5 Report Writing Course also has various advantages. In any organisation, there are various types of reports to be written, for example, project reports, project proposals, partnership proposals etc. With this Writing Skills course, you will become an expert Report Writer. Writing Skills - Level 4 Copywriting is highly trending. Copywriters are behind the catchy advertisements you see on different platforms. Imagine you are writing such copies and as a result, the sales get increased in a great number! With this course, you can learn all the basics, tips and tricks of copywriting. Writing Skills - Minute Taking is also important. In any organisation, you need to attend or facilitate numerous meetings. And, in the meeting, one dedicated person needs to record the details of the meeting. Here comes minute taking. If you know how to take minutes of any meeting, you will get a competitive edge over your coworkers. Won't you love to unlock all the contents of this Writing Skills Course? Learning Outcomes By the end of this Writing Skills course, you will be able to - Become an expert in proofreading and copy editing. Write different types of business reports. Write sales copies. Write copies of ads for different mediums, including TV, Website, Email marketing etc. Take minutes of meetings effectively. Why Choose Writing Skills from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Benefits Include Writing Skills Course 4 PDF Certificate Free Free Retake Exam 24/7 Live Support Lifetime Access Course Curriculum [ Course 01 ] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [ Course 02 ] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [ Course 03 ] Level 4 Copywriting Module 1: Introduction to Copywriting Module 2: Writing to Get Attention Module 3: Writing to Communicate Module 4: Writing to Sell Module 5: Getting Ready to Write Module 6: Writing Print Advertisements Module 7: Writing Direct Mail Module 8: Writing Brochures, Catalogues, and Other Sales Materials Module 9: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing [ Course 04 ] Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method After completing each module of Writing Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Writing Skills course is ideal for all. This Writing Skills course is highly valuable if you want to be a successful executive in your workplace. It is also needed for business owners, managers, supervisors, freelance writers. Requirements There is no specific requirement to enrol for this Writing Skills course. However, you must have a strong desire to learn new things and apply those in your relevant field. Career path This Writing Skills course will open the door for many positions! Such as - Freelance Writer Copywriter Proofreader Business Executives Executives in TV, Media Communication Executives in different organisations

Register on the Reach Advanced Level in English as a Foreign Language today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Reach Advanced Level in English as a Foreign Language is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Reach Advanced Level in English as a Foreign Language Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Reach Advanced Level in English as a Foreign Language, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Introduction Introduction 00:04:00 Section 02: Reading How to Improve Vocabulary 00:20:00 Phrasal Verbs Lecture 00:09:00 Phrasal Verbs 00:36:00 Reading Tips 00:04:00 Reading Practice Example 00:11:00 Reading Practice - Learning Pronunciation 00:03:00 Section 03: Listening How to Improve Listening Skills 00:14:00 Novak Djokovic Interview 00:12:00 MLK Speech 00:08:00 George Foreman Interview 00:11:00 Michael Jordan Speech 00:09:00 Dolph Lundgren Speech 00:06:00 Roger Federer Interview 00:07:00 Neil Degrasse Tyson Interview 00:08:00 Kobe Bryant Interview 00:08:00 Lisa Kudrow Interview 00:07:00 Courteney Cox Interview 00:06:00 Yvonne Orji Interview 00:07:00 David Schwimmer Interview 00:07:00 Listening Practice 00:07:00 Listening Tips 00:05:00 Section 04: Speaking How to speak fluently in English 00:03:00 How to improve speaking skills 00:10:00 Speaking Practice 00:07:00 Speaking Tips 00:08:00 Section 05: Writing How to improve writing skills 00:10:00 Writing Practice 00:05:00 Writing Tips 00:04:00 Section 06: Final Section How to maintain the advanced level 00:10:00 Final Lecture 00:23:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Deal Price is Active! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Procurement Administrator Course might help you get there! Expand your expertise with high-quality training - study the Procurement Administrator and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Procurement Administrator at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Procurement Administrator Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Procurement Administrator course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Procurement Administrator course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive Procurement Administrator course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Procurement Administrator course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Procurement Administrator course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the Procurement Administrator course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Procurement Administrator course and take a step toward a brighter future! *** Course Curriculum *** Procurement Administrator Course Module 01: Supply Chain Basics Defining Supply Chain Management Reducing Time to Market Module 02: Role of Procurement in an Organisation Purchasing and Supply in Different Types of Organisation Centralisation & Decentralisation Methods of Organising the function Departmental Organisation Purchasing in the Organisation Structure Module 03: The Purchasing Cycle The Steps in the Cycle Additional Points to Consider Identifying a Need The Purchase Requisition Material Requirements Planning Schedule Module 04: Purchasing Toolkits Analysing the Price General Economic Issues Variable-Margin Pricing Six Categories of Cost Module 05: Managing Competitive Bids RFPs and RFQ's Using Weighted Analysis The Halo Effect Using a Selection Committee Elements of the Analysis Module 06: Quality Management Defining Quality Quality System Specifications Module 07: Supplier Relationship Management Defining Supplier Relationship Management Collaborative Business Relationships Models of Supplier Relationships Relationship Formation Module 08: Analysing and Reducing Risk in the Supply Chain Defining Risk Management The Risk Management Process Risk Estimation Risk Identification Techniques Risk Analysis Methods and Techniques Best Practices of Risk management Module 09: Improving Efficiency and Accuracy Reason for Evaluating Supplier Performance Things to Evaluate Quantitative Approaches to Supplier Evaluation Service Level Agreement The Seven Cs of Effective Supplier Evaluation Module 10: Category Management Introduction to Category Management Categories of Category Management Themes of Category Management Category Management Risk Profiling Corporate Travel Capital Investment Procurement Module 11: Inventory Management Introduction Provisioning System Order Quantities & Stock Control Material Requirement Planning (MRP) Module 12: E-Procurement Electronic Data Interchange (EDI) E-Hub, Exchanges, Portals, Marketplace E-Catalogue Module 13: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 14: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them How to Deal with Difficult Customers Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Procurement Administrator at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Procurement Administrator at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Procurement Administrator at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful start up idea. This course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a START UP, as well as knowledge of the first steps in Business START UP, including marketing, legal, and financial requirements, as well as an understanding of how to write a start up plan. Learning Outcomes After completing this Business START UP course, you will be able to: Understand the steps for a start-up. Understand what is required of you to start your own business. Polish your start up idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Other courses are included with START UP Bundle Course Course 01: Business START UP Course 02: Level 7 Diploma in Operations Management Course 03: Level 7 Business Management Course Course 04: Level 7 Diploma in Leadership and Management Course Course 05: Level 3 Business Administration Course 06: Level 5 Diploma in Business Analysis Course 07: Level 7 Diploma in Facilities Management Course Course 08: Minute Taking Course Course 09: Level 5 Diploma in Risk Management Course Course 10: Level 2 Certificate in Business Management ***Others Included in this Business START UP Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Business START UP Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Level 7 Diploma in Operations Management*** Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management -------------- ***Level 2 Certificate in Business Management*** Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management -------------- ***Level 7 Business Management Course*** Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law -------------- ***Level 3 Business Administration*** Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Minute Taking Course*** Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- ***Level 7 Diploma in Leadership and Management Course*** Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 09: Strategic Leadership Module 10: Stress Management -------------- Assessment Method After completing each module of the START UP, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Business START UP course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business START UP course is ideal for anyone who wants to start up his own start up. Requirements There are no specific requirements for this START UP course because it does not require any advanced knowledge or skills. Students who intend to enrol in this START UP course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Upon successful completion of this START UP course, you may choose to become a: Business Owner Entrepreneur Business Analyst Enterprise Advisor Development Executive Certificates Certificate of completion Digital certificate - Included

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans