The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement
This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning
The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports
PDO Threads are a non-surgical treatment, used to restore the clients skin elasticity & volume without the use of dermal fillers and anti-wrinkle treatments which some clients can be against the idea of. There is a wide range of threads available, therefore meaning you can offer a tailored treatment for the client depending on the desired result required. âMono threads are great for clients with early signs of ageing that want to enhance their collagen production in specific areas along with a slight lifting effect, they can be used anywhere on the face and body with very little downtime. Course prerequisites This course is suitable for those with or without a medical background. It is designed to provide the student with the ability to seek employment or start their own business upon qualification. At a minimum, students will be required to be qualified for at least one of the following: Medically qualified as a nurse, doctor or dentist with current registration with the NMC, GMC or GDC. NVQ Level 3 in Beauty Therapy, ITEC or HND 12 months of needling experience 6 Months of micropigmentation experience and Anatomy & Physiology Level 3 If your qualification does not appear above, we offer a fast track access course for those completely new to the industry. Course agenda Background of PDO Threads Health & safety In-depth anatomy and physiology Emergency protocols Product knowledge Sourcing clinical oversight (Prescriber) Complications prevention Client suitability Equipment use Needle stick injury protocol Pain management with the use of injectable anaesthetic Adverse effects Complications management Emergency Protocols Anaphylaxis Aftercare Consent forms Consultation process Client selection Live demonstrations Live model experience Recommended treatment charges Insurance Legalities Advance your training with our complete PDO Threads training package Take your training to the next level by enrolling on our complete PDO Thread training package. Included within this package: PDO COG Threads PDO Mono Threads Fox Eye Thread Lifts Pixie Nose Tip Lifts Check out the package here
Non-surgical treatments for inch-loss & body contouring. This course is designed to train candidates to provide expert treatments to the highest standards. This will enable you to gain insurance and to commence work legally to perform these treatments in the public sector. Ultrasonic Cavitation & Radio frequency can be used in the following areas: Abdomen Buttocks Arms Inner and Outer Thighs Love Handles Course prerequisites No previous experience or qualifications are necessary to enrol onto this course with a good command of english required. Course structure You are required to complete our online theory study via our accessible e-learning portal and practical training onsite. All courses are kept intimate with a maximum of 6 learners to a class. Areas covered within the course: What are Ultrasonic Cavitation and RF, and how do they work? Benefits of Ultrasonic Cavitation and RF include fat reduction and skin tightening Anatomy and Physiology related to Ultrasonic Cavitation and RF Understanding Fat Cells Client consultation Pre and post-treatment advice Contraindications Treatment contra-actions Treatment process including live model experience for cavitation Frequently Asked Questions How can I book? We have a few options for you to book. You can book by selecting an available training date above here on our website, by contacting us through email at hello@cosmetic.college or by contacting us on 0333 015 5117. Where is the Cosmetic College The Cosmetic College is located at: 3 Locks Court, 429 Crofton Road, Orpington, BR6 8NL Is a deposit required to book? All enrolments are charged an administration fee which is non-refundable. When you enrol you can elect to pay a deposit of 10% plus the administration fee or pay the total training course in full. We have full details of the terms and conditions of training course enrolments here What is the course duration? 1 day + pre-study via our online learning platform. Is there a kit included in this course? The are a few different options we provide for our students on this course. The advertised price is for training only. We stock table-top machines at a separate cost subject to availability as well as provide links to recommended alternative suppliers.
The 'No Blade Facelift' is the new trend made popular by numerous celebrities recently and it is an excellent and effective non-surgical technique to lift and tighten skin. In the right hands, it has the potential to re-define facial contours and induces collagen production. The treatment forms part of an integrated support structure for the tissue of the face by encouraging natural collagen synthesis with immediate results that peak at 6 months and last between 2-3 years. âOn this course, we aim to help you master a technique that will set you apart from most routine cosmetic treatment providers and enable you to step into the future of advanced cosmetic procedures. We will cover all you need to know in order for you to treat your patients confidently and safely; including anatomy, use of local anaesthetic, consultation and assessment, managing complications and aftercare. You will perform this procedure on live models under the supervision and guidance of highly experienced aesthetic practitioners Course prerequisites This course is suitable for those with or without a medical background. It is designed to provide the student with the ability to seek employment or start their own business upon qualification. At a minimum, students will be required to be qualified for at least one of the following: Medically qualified as a nurse, doctor or dentist with current registration with the NMC, GMC or GDC. NVQ Level 3 in Beauty Therapy, ITEC or HND 12 months of needling experience 6 Months of micropigmentation experience and Anatomy & Physiology Level 3 If your qualification does not appear above, we offer a fast track access course for those completely new to the industry. Course agenda Background of PDO Threads Health & safety In-depth anatomy and physiology Emergency protocols Product knowledge Sourcing clinical oversight (Prescriber) Complications prevention Client suitability Equipment use Needle stick injury protocol Pain management with the use of injectable anaesthetic Adverse effects Complications management Emergency Protocols Anaphylaxis Aftercare Consent forms Consultation process Client selection Live demonstrations Live model experience Recommended treatment charges Insurance Legalities Advance your training with our complete PDO Threads training package Take your training to the next level by enrolling on our complete PDO Thread training package. Included within this package: PDO COG Threads PDO Mono Threads Fox Eye Thread Lifts Pixie Nose Tip Lifts Check out the package here
This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning
Plasma bio gel filler is a new generation of fillers that does not carry the risk associated with HA dermal fillers. APF - Autologous Plasma Gel Filler is a technology based on the preparation of effective material in three variants to satisfy even the most demanding customers. Bio filler plasma gel is a natural filler that does not carry the risks with HA dermal fillers. No lidocaine or hyaluronic acid, anyone who is deemed suitable for the treatment can have it which assists clients who have allergies or on a certain medication can now have this treatment. We still recommend that all clients speak with their healthcare provider prior to their treatment to ensure they are suitable for this treatment and also PRP. Course prerequisites This course is suitable for those with or without a medical background. It is designed to provide the student with the ability to seek employment or start their own business upon qualification. At a minimum, students will be required to be qualified for at least one of the following: Medically qualified as a nurse, doctor or dentist with current registration with the NMC, GMC or GDC. NVQ Level 3 in Beauty Therapy, ITEC or HND 12 months of needling experience 6 Months of micropigmentation experience and Anatomy & Physiology Level 3 This training course requires you to be an active practising aesthetic injector with certification / qualification in phlebotomy. If you do not have this you can complete our Phlebotomy training course If your qualification does not appear above, we offer a fast track access course for those completely new to the industry. Course agenda Health & safety In-depth anatomy and physiology Emergency protocols What is Smart Cell Plasma Filler Platelet Poor Plasma Autologous cell therapy Biological supplement Plasma properties Fibrin benefits How to prepare the Plasma Filler Indications Treatment protocols Plasma Filler aftercare Equipment Complications management Emergency Protocols Anaphylaxis Aftercare Consent forms Consultation process Client selection Live demonstrations Live model experience Recommended treatment charges Insurance Legalities
This treatment is an innovative technique which uses dissolvable sutures to lift and elongate the eye to create a more almond shape whilst lifting the brow tail to create a feminine effect. This non-invasive procedure works by inserting a blunt cannula and a dissolvable thread discreetly under the surface of the skin. The thread provides a source of tension which will gradually attach itself to the tissue and stimulate the body's collagen production. Additionally included in this course you will learn how to provide pixie nose lift treatments for your clients. This technique is popular as it's the most cost-effective and offers a great option for those wanting to build up the effect of the lift over time. Course Entry Requirements: This course is suitable for those with or without a medical background. It is designed to provide the student with the ability to seek employment or start their own business upon qualification. At a minimum, students will be required to be qualified for at least one of the following: Medically qualified as a nurse, doctor or dentist with current registration with the NMC, GMC or GDC. NVQ Level 3 in Beauty Therapy, ITEC or HND 12 months of needling experience 6 Months of micropigmentation experience and Anatomy & Physiology Level 3 If your qualification does not appear above, we offer a fast track access course for those completely new to the industry. Course agenda Background of PDO Threads Health & safety In-depth anatomy and physiology Emergency protocols Product knowledge Sourcing clinical oversight (Prescriber) Complications prevention Client suitability Equipment use Needle stick injury protocol Pain management with the use of injectable anaesthetic Adverse effects Complications management Emergency Protocols Anaphylaxis Aftercare Consent forms Consultation process Client selection Live demonstrations Live model experience Recommended treatment charges Insurance Legalities Advance your training with our complete PDO Threads training package Take your training to the next level by enrolling on our complete PDO Thread training package. Included within this package: PDO COG Threads PDO Mono Threads Fox Eye Thread Lifts Pixie Nose Tip Lifts Check out the package here Course Benefits Student Benefits Advanced Skill Development: This course provides students with specialised training in the techniques of thread lifting specifically for creating the fox eye and pixie lift effects. It allows students to expand their skill set and offer unique and in-demand treatments to their clients. Increased Client Satisfaction: With the growing popularity of the fox eye and pixie lift trends, clients are actively seeking practitioners who can deliver these desired outcomes. By mastering these techniques, students can meet their client's expectations and provide them with the desired eye and facial rejuvenation results. Higher Earning Potential: As students acquire specialised skills in the fox eye and pixie lift thread techniques, they can command higher fees for these advanced treatments. The ability to offer unique and sought-after procedures often translates into increased earning potential for practitioners. Career Advancement Opportunities: With expertise in the fox eye and pixie lift thread techniques, students may have more opportunities for career advancement. Client Benefits Expertise in Trending Procedures: Clients can be confident that their practitioner is trained and knowledgeable in the specific techniques required to achieve the fox eye and pixie lift effects. This expertise increases the likelihood of achieving desired results. Personalised Treatment Plans: Practitioners who have completed this training can provide clients with tailored treatment plans based on their unique facial features and desired outcomes. This customised approach helps ensure client satisfaction. Safe and Effective Procedures: Clients can trust that their practitioner is skilled in performing thread lifting procedures safely and effectively, minimising the risk of complications and ensuring a positive treatment experience. Natural-looking Results: The fox eye and pixie lift thread techniques aim to enhance natural beauty and create subtle yet noticeable improvements. Clients can expect results that look natural, youthful, and in harmony with their overall facial aesthetics. Earning Potential The earning potential and salary expectation for practitioners who have completed the Fox Eye & Pixie Lift Thread Training Course can vary based on several factors. These factors include the practitioner's location, years of experience, client base, and the pricing structure of their services. By acquiring the skills and expertise in performing the fox eye and pixie lift thread techniques, practitioners can attract clients who are specifically interested in these procedures. This specialisation and ability to meet the growing demand for these treatments can contribute to higher earning potential.
Get your Award for Personal Licence Holders qualification here with us at Knight Training! The Award for Personal Licence Holders (APLH) is the prerequisite for you to get your Personal Licence, aimed at anyone who wishes to sell or authorise the sale of alcohol. The course is a legal requirement, and it basically runs through the responsibilities that one must know in order to sell alcohol in a designated premises. Here at Knight Training we welcome our customers with open arms and provide the best service possible. Why waste more time? Call us now at 01524 388279 to get your APLH today!