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ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. What You Will Learn The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities Understand how to leverage digital strategy to react to digital disruption Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence Understand the risks and opportunities of Digital and IT Strategy Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy Understand how to implement a Digital and IT Strategy Key Concepts of Digital and IT Strategy Digital, Information, and Communication Technology Digital Transformation Services, Products, and Competitive Advantage Tiers of Strategy Business Models Operating Models Strategy and the Service Value System Opportunity and Demand Value Governance ITIL® Guiding Principles Continual Improvement ITIL® Practices What is Vision? Disruptions Vision Digital Disruptions Balanced Strategic Focus Positioning Tools for Digital Organizations Assignment 1: Digital Disruption and Digital Positioning Where Are We Now? Environmental Analysis Opportunity Analysis Digital Readiness Assessment How Do We Get There (Strategic Planning) Strategy Planning Financial Aspects of Digital and IT Strategy Business Models for Strategy Planning Portfolio Optimization How Do We Get There (Strategic Approaches) Strategic Approaches for Digital Organizations Strategic Approaches for Operational Excellence Strategic Approaches to Evolution Strategic Approaches to Social Responsibility and Sustainability Assignment 2: Strategic Approaches for Digital Organizations Take Action (Managing Strategic Initiatives) How Strategies are Implemented Coordinating Strategy and Strategic Initiatives Leading Digital Transformation Digital Leadership Assignment 3: Strategy Planning and Communication Did We Get There? (Measuring Strategy) Key Facts About Measurement Measuring a Strategy Instrumenting Strategy How Do We Keep the Momentum Going Long-Term Momentum: Ensuring Organizational Viability Short-Term Momentum: Parallel Operation Assignment: Digital Strategy in VUCA Environment Managing Innovation and Emerging Technologies Managing Innovation Formal Approach to Innovation Management Culture that Supports Innovation Approaches to Innovation Evaluating and Adopting Emerging Technology Managing Strategic Risk Risk Management Risk Identification Risk Posture Risk Treatment

This course provides a thorough introduction to creativity and innovation and delivers a firm understanding of how the creative process works and how ideas are generated by using creative thinking techniques. In this course, you will learn how to be more creative through developing the right environment and how creativity and innovation lead to success in business. The course modules also explain how to use and apply creative thinking techniques to develop new perspectives, generate new ideas and resolve practical problems. In just 2 Hours, 35 Minutes, you will: Understand the creative process and how to think and work more creatively Be able to generate new perspectives and ideas Solve real problems and enhance decision making Maximise innovative thinking and creativity Learn the tricks that make it easier to be more innovative every single day Encourage creativity and innovation in the workplace and beyond Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Creative Thinking and Innovation Course Overview 00:05:00 What Is Creativity and Innovation? 00:05:00 Individual Creativity 00:10:00 Developing the Right Environment for Creativity 00:10:00 Creativity and Innovation in Business 00:05:00 Where Does Creativity Fit Into the Problem-Solving Process? 00:15:00 Defining the Problem 00:15:00 Creative Techniques 00:25:00 Encouraging Creativity In A Team 00:20:00 Putting It All Together 00:05:00 Mock Exam Mock Exam - Creative Thinking and Innovation 00:20:00 Final Exam Final Exam - Creative Thinking and Innovation 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

ICA Professional Postgraduate Diploma in Governance, Risk & Compliance This leadership programme has been designed to sharpen the strategic skills of senior managers and those aspiring to hold the highest compliance positions within an organisation. This expert qualification offers: Specialist knowledge - the highest level in the field Strategic thinking - helps your leadership ambitions Innovation - explores new ideas, best practice, and future developments from a global perspective Fellowship of ICA - become automatically eligible for the highest grade of membership Networking - grow with other like-minded, senior professionals. Join hundreds of senior compliance professionals from over 50 countries who unlocked their leadership potential and improved their career growth opportunities with this qualification. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. How and where can you study The course takes 9-12 months to complete. It is a blend of online self-study, research, attendance at masterclasses and interaction with other like-minded, senior practitioners. Attendance at eight virtual masterclasses Seven virtual classrooms Oral assessment. Delivered online This course is delivered online with materials delivered for you to study in your own time and at your own pace. There will be eight 3-hour virtual masterclasses over four weekends and seven live virtual classrooms spread over the duration of the course. Certification Practitioners who successfully complete the programme will be certificated as follows: ICA Certified Professional designation awarded by the ICA Professional Postgraduate Diploma in Governance, Risk and Compliance awarded by ICA in association with University of Manchester Business School Fellowship of the ICA (upon application) Designation, ICA Professional Postgraduate Diploma in Governance, Risk and Compliance: PG Dip (G.R.C.) Fellowship of ICA:FICA [E.g. Angela Watts PG Dip (G.R.C.), Certified Professional; FICA] National Occupational Standards of Competence Your performance on the programme will be measured, against the National Occupational Standards of Competence (2011 version) produced originally by the Financial Services Skills Council (FSSC) and the ICA and revised recently by the Financial Skills Partnership. The Standards are statements of competence which articulate the requirements for effective performance in the workplace. Competence is defined as a combination of skills as well as knowledge and understanding. The syllabus covers a variety of key issues relevant at a senior level and is designed to provide an insight into risks and potential hurdles faced by your organisation. The syllabus is delivered by an exclusive series of high profile masterclasses covering relevant topics. Building and leading a world class compliance team Strategic risk management for leaders Behavioural compliance: the role of psychology in culture and ethical behaviour Keeping up with emerging regulatory developments Governance, risk and compliance in the digital world Applying governance, conduct and outcomes for the benefit of the organisation Leading change in governance, risk and compliance Financial crime risk in the digital age.

It's no secret the world has been changing before our eyes !In order to confront the rapidly-evolving world around us, businesses need highly trained, adaptable and creative individuals to keep pace and stay innovative. BA (Hons) Business Management - 18 months course is designed to train you for the jobs of the future; you'll be taught the fundamentals of business management in the wider context of the contemporary business landscape, ensuring your skills will remain flexible and adaptable as the world changes. This BA (Hons.) Business Management - 18 Months programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context. The course combines practical professional experience with creative approaches to enterprise and innovation that will develop your entrepreneurial spirit. Program Overview: BA (Hons) Business Management - 18 MonthsKey Highlights of BA (Hons) Business Management - 18 Months degree programme are: Program Duration: 18 Months (24 Months Option also available) Program Credits: 240 Designed for working Professionals 100% Online Global programme: Study anywhere, anytime on your laptop, phone or tablet. Study material: Comprehensive study materials and e-library support. No Written Exam. The Assessment is done via Submission of Assignment Online Lectures Timely Doubt Resolution Dedicated Student Success Manager Regular Networking Events with Industry Professionals LSBR Alumni Status Payment Plan: No Cost EMI Option

Safeguarding Adults Level 2 Training - Online Course This Safeguarding Adults online training course (Level 2) explains what is meant by safeguarding adults and how you can contribute to this important work. Many adults are at risk of harm. These are people who need care and support but are experiencing, or at risk of, abuse and are unable to protect themselves. Health and social care organisations have particular responsibilities, but everyone involved with an adult at risk of harm has a part to play. Safeguarding requires people and organisations to work together to prevent abuse and neglect. Everyone should be committed to a policy of zero tolerance towards the abuse of adults at risk. What is adult safeguarding? Safeguarding means protecting an adult's right to live in safety, free from abuse and neglect. An adult at risk is anyone over the age of 18 who receives, or is in need of, community care services due to mental health issues, disability, age or illness. These vulnerable adults may be unable to protect themself from harm and exploitation. Read our article on the six principles of safeguarding. It explains the essential steps to safeguarding vulnerable adults from harm, abuse and neglect and introduces the key UK legislation that aims to protect them. What are the learning outcomes for the Safeguarding Adults Level 2 course? After completing the course you will be able to describe: What is meant by the term 'safeguarding adults'. Your duty with regard to safeguarding. 10 categories and signs of abuse and neglect. The six principles of adult safeguarding. The action to take when abuse and neglect are suspected. Where and when abuse commonly occurs. How you can manage the risks of abuse. Key laws that help safeguard adults. The purpose of the Safeguarding Adults Board (SAB) and the process it follows. The purpose of Safeguarding Adults Reviews. How the SAB maintains confidentiality. Where to go for safeguarding advice and information. Safeguarding adults and person centred care The first topic explains the term safeguarding adults. It identifies the role that person-centred care plays in safeguarding. The topic also describes active participation and explains what to do if you suspect abuse or neglect. The ten categories of abuse and neglect The second topic identifies ten categories of abuse. The topics also identifies signs of abuse and neglect. The six principles of adult safeguarding The third topic describes six important principles of adult safeguarding. Who abuses adults? Topic 4 identifies groups of people who are perpetrators of abuse. It also identifies groups who are more susceptible to abuse. The topic identifies where abuse takes place and explains how to control the risks. The topic also defines serial, long-term and opportunistic abuse. Reporting and responding to abuse and neglect Topic 5 explains why people might not report abuse. It also explains what to do if you suspect abuse is taking place. The topic identifies what you should do if no action is taken when you have reported abuse. Dealing with safeguarding complaints Topic 6 outlines why it is important that people can report abuse. The topic also explains what should happen if someone outside of your organisation reports abuse. Legal considerations Topic 7 identifies six laws that safeguard adults in England. It also identifies situations where these laws will apply. The Safeguarding Adults Board (SAB) Topic 8 outlines the duty of a local authority to safeguard adults. It describes the work of the Safeguarding Adults Board. The topic also identifies the number of safeguarding referrals. The multi-agency safeguarding process Topic 9 describes multi-agency working and the seven steps in the SAB referral process. The topic also explains what to do if you believe the safeguarding process is failing an individual. Safeguarding Adults Reviews Topic 10 is about Safeguarding Adults Reviews. You will learn about the purpose of an SAR and when they take place. The topic also identifies factors that can lead to safeguarding failures. Confidentiality and the SAB The final topic explains the need for a common agreement on confidentiality and outlines the principles of such an agreement. The topic also covers what happens when an adult refuses to consent to information sharing.

A course for those lacking property-specific education or requiring a broader perspective About Who Could Benefit? A 1-day intensive course for those who work in property and lack formalised property-specific training or have a one-sided background as well as those working with real estate sector clients and who are keen to understand them better. Suits those in the UK or abroad. This engaging course provides the big picture, context and fundamentals per topic, based on the insight and experience of a seasoned and approachable real estate practitioner. We deal with all asset types, but the main focus is commercial and alternative property sectors. We drill down where needed. We teach the fundamentals and show how everything fits together, making each attendee comfortable with lots of jargon in one engaging day. We use real examples and anecdotes to bring the theory to life, enabling attendees to relate this to their jobs. We teach theory & practice. We only use knowledgeable, engaging, approachable and energetic trainers. A course attracting rave reviews. A fuller curriculum stretching over 1.5 or 2 days is available (see Understanding Property or you can pick modules from other courses). Both courses are available to be taught in-house as well. Trainers: Kaushik Shah (London), Alan Thompson (Edinburgh) Modules An Introduction to Property (1 day course) Foundation knowledge for those working in property or with property clients at only £630pp (public course). It provides a birds-eye, measured 360° view of the property industry. It explains how it all fits together, what drives it, how things work and who does what. We get you comfortable with key bits of jargon that you are likely to come across day-to-day, related to the letting, management and investment side. Real Estate might be slow but is constantly evolving, and we provide insight into the most important trends including technology. We provide context on how property compares to stocks and bonds as an investment. The real-life case study ties everything back together. Modules in brief are: • Property needs occupiers to thrive: why buy, why rent? • Asset types explained • Insight into real market drivers, market cycles & market dynamics • Sector- and Asset-specific considerations • Technology impacts how property is used, built, let, sold & invested in • The traditional job roles • Property leasing & other jargon • The letting process, lease structures and lease events • The investment process, -styles and -vehicles • Investment-related jargon-busting • Property is slow but constantly evolving • Case study To see detailed course content please click ‘see content’ below. To book please email kaushik@propertyoverview.co.uk or fill in our booking form Next Date Available: Tuesday 4 July 2024 | C. London or onlineIn-house course ‘Introduction to Property’ Tailor-made foundation knowledge course for those working in property or with property clients. The course is designed by a senior practitioner with hands-on experience who understands what clients want. An extensive selection of course modules exist (check out the content of the 2-day course) and content can be created, added to or abbreviated as required, or worked around your business product. Pricing Find the best price.   Property Overview offers competitively priced, effective training courses with unique practitioner-led content. Applied, relevant content leads to greater impact and value-for-money. Pricing below is shown for public courses for individual bookings, and for in-house courses. To book one or several individual places on our on-line courses, please fill in our booking form or email kaushik@propertyoverview.co.uk For bookings of 4 or more staff an on-line in-house course is recommended, also as the content can be tailored around your needs and your products or services. This provides value for money and a more effective training course on top. An Introduction to Property (1 day course) £630 + VAT • Per Person + 20% VAT• No VAT is chargeable for courses sold to companies abroad• Prices upon application for courses taught abroad.In-house course ‘Introduction to Property’ £3,025 for 8 hrs, £4,240 for 1.5 days £5,335 for 2 days • UK VAT @ 20% where applicable• Includes up to 6 attendees, surcharge at £60 per day or £62.5 per 1.5 days per additional attendee + VAT• Modules can run across several days on-line, fitting into diaries better• Prices upon application for f2f courses taught abroad

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A course for those lacking a property-specific education or requiring a broader perspective. About Who Could Benefit?   A 2-day dynamic course providing a solid knowledge foundation explaining the property industry. The course is for those who work with property clients or those who work in property and lack formalised property training or have a one-sided background. This course is available in-house on demand. The on-line course suits those new to property as well as those who have worked in the industry for many years looking to dot the is and cross the ts, as well as broaden their knowledge base and understanding. We have taught across the ranges of age and seniority. A senior practitioner teaches from their real-life experience using captivating examples and anecdotes. We bring theory to life! A shorter, more general curriculum of just 1 day is available (see Introduction to Property). Both courses are available to be taught in-house as well. Trainer: Kaushik Shah Modules Understanding Property (2 day course) This course provide a captivating overview of the property industry and teaches foundation knowledge in just 2 days. We tackle lots of jargon along the way in a very engaging manner. This course provides a solid grounding in a great many aspects of the real estate industry. Day 1 provides foundation and leasing knowledge. We look at how companies design, build and lease-up, what drives trends and property cycles, and how things are changing within the industry. In day 2 we concentrate on the investment side and look at how companies finance, service, value and invest in real estate as well as the how and why of companies and individuals investing in certain types. We also delve into how residential, retail, offices, industrial and other asset types differ, including across countries. The course explains the lettings and investment aspects, how it all fits together and how things work. All is explained in context with lots of examples so delegates can relate it to their own job. This course enables you to understand what your colleagues and clients do, what they want and the jargon they use. Real-life case studies on both days tie everything back together. See below for a brief overview of content. For full course content click the ‘see content’ button below Day 1: Foundation & leasing knowledge • Property needs occupiers to thrive • Asset types • Insight into real market drivers & dynamics • Asset-specific considerations • Traditional property job roles demystified • The Property Industry is Changing • ESG – Overview, frameworks, tools, regulation, overlaps & jargon • Property Jargon • The letting process • How lease events differ by property type • Case Study Day 2: real estate investment • How letting income translates into investment value • Valuations explained • Investment Jargon • Understanding Investors • Where does property fit in as an investment amongst other asset classes? • Why invest in property? • Routes to CRE investment – investment options and fund names unpicked • Risks • Investment fund structuring • Case study To book this course or enquire about the next course date, please email kaushik@propertyoverview.co.uk or fill in our booking form Next Date Available: Tue 18 + Wed 19 June 2024 | Location: London or on-lineIn-house course ‘Introduction to Property’ Tailor-made foundation knowledge course for those working in property or with property clients. The course is designed by a senior practitioner with hands-on experience who understands what clients want. An extensive selection of course modules exist (check out the content of the 2-day course) and content can be created, added to or abbreviated as required, or worked around your business product. See content Pricing Find the best price.   Property Overview offers competitively priced on-line training courses with unique practitioner-led content. Applied, relevant content leads to greater impact and value-for-money. Pricing below is shown for on-line public courses for individual bookings, and for on-line in-house courses. For bookings of 4 or more staff an in-house course is recommended, also as the content can be tailored around your needs and your products or services. To book one or two individual places please fill in the booking form, otherwise email kaushik@propertyoverview.co.uk Understanding Property (2 day course) £1,150 + VAT • Per Person at a public course + UK VAT where applicable• Course also available to be taught in-house• Prices upon application for courses taught abroad face-to-face.• Available as on-line course across the world at no extra cost.In-house course ‘Introduction to Property’ £3,025 for 8 hrs, £4,240 for 1.5 days £5,335 for 2 days • UK VAT @ 20% where applicable• Includes up to 6 attendees, surcharge at £60 per day or £62.5 per 1.5 days per additional attendee + VAT• Modules can run across several days on-line, fitting into diaries better• Prices upon application for f2f courses taught abroad

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Retail Associate 1:43:45 1: Module 01: Introduction to Retail Associate 06:04 2: Module 02: The Qualities of a Retail Associate 10:36 3: Module 03: Importance of Consumer Behaviour 05:48 4: Module 04: The Importance of Communicating with Customers 09:03 5: Module 05: The Sales Process and Dealing with Customers at the Checkout 04:56 6: Module 06: Retail Psychology 07:06 7: Module 07: Consumer Rights Act 08:42 8: Module 08: Health and Safety for Retail Stores 09:59 9: Module 09: In-store Design 09:04 10: Module 10: Exterior Design 09:31 11: Module 11: Introduction to Visual Merchandising 07:38 12: Module 12: Management Skills for Leading Your Team 08:40 13: Module 13: Taking Trends and Targeting Customers Effectively 05:38 14: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.