2380 Courses in London

Software development training course description This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-361, and build an understanding of these topics: Core programming, Object-Oriented programming, general software development, web applications, desktop applications, and databases. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. What will you learn Describe core programming. Explain Object Oriented programming. Describe general software development. Describe Web applications. Describe desktop applications. Explain how databases work. Software development training course details Who will benefit: Anyone looking to learn the fundamentals of software. Prerequisites: None. Duration 3 days Software development training course contents Core programming Computer storage and data types How a computer stores programs and the instructions in computer memory, memory stacks and heaps, memory size requirements for the various data storage types, numeric data and textual data. Computer decision structures Various decision structures used in all computer programming languages; If decision structures; multiple decision structures, such as If…Else and switch/Select Case; reading flowcharts; decision tables; evaluating expressions. Handling repetition For loops, While loops, Do...While loops and recursion. Understand error handling Structured exception handling. Object-oriented programming Classes Properties, methods, events and constructors; how to create a class; how to use classes in code. Inheritance Inheriting the functionality of a base class into a derived class. Polymorphism Extending the functionality in a class after inheriting from a base class, overriding methods in the derived class. Encapsulation Creating classes that hide their implementation details while still allowing access to the required functionality through the interface, access modifiers. General software development Application life cycle management Phases of application life cycle management, software testing. Interpret application specifications Application specifications, translating them into prototypes, code, select appropriate application type and components. Algorithms and data structures Arrays, stacks, queues, linked lists and sorting algorithms; performance implications of various data structures; choosing the right data structure. Web applications Web page development HTML, CSS, JavaScript. ASP.NET web application development Page life cycle, event model, state management, client-side versus server-side programming. Web hosting Creating virtual directories and websites, deploying web applications, understanding the role of Internet Information Services. Web services Web services that will be consumed by client applications, accessing web services from a client application, SOAP, WSDL. Desktop applications Windows apps UI design guideline categories, characteristics and capabilities of Store Apps, identify gestures. Console-based applications Characteristics and capabilities of console- based applications. Windows Services Characteristics and capabilities of Windows Services. Databases Relational database management systems Characteristics and capabilities of database products, database design, ERDs, normalisation concepts. Database query methods SQL, creating and accessing stored procedures, updating and selecting data. Database connection methods Connecting to various types of data stores, such as flat file; XML file; in-memory object; resource optimisation.

IPsec training course description This hands on course focuses on IPsec VPNs. Rather than focusing on one implementation this course concentrates on the technologies and protocols of IPsec. Starting with an overview of the complete IPsec architecture the course then moves onto ESP packet analysis along with encryption and authentication provided. IKEv1 and IKEv2 are both covered in detail. Having covered IPsec with pre shared keys the course then moves onto IPsec with certificates followed by IPsec issues. The course is vendor neutral with hands on with both Cisco and Microsoft implementations. What will you learn Explain how IPsec works. Explain the role of AH, ESP and IKE. Configure IPsec. Troubleshoot IPsec. IPsec training course details Who will benefit: Technical staff working with IPsec. Prerequisites: Definitive IP VPNs for engineers. Duration 3 days IPsec training course contents What is IPsec? How to spell IPsec, IPsec is IP security, confidentiality, integrity, authenticity, replay protection, what is a VPN? Network layer security, IPsec and IPv4, IPsec and IPv6, the suite of protocols, the standard, IPsec RFCs, IPsec history. Hands on Analysis of 'normal' IP packets. IPsec architecture The IPsec protocols, AH vs ESP, Why two headers? transport mode, tunnel mode, Remote access VPNs, site to site VPNs, security associations, SA database, Security Parameters Index, implementations: Host tack, Bump in the Stack, Bump in the Wire. Hands on Configuring IPsec. AH What AH does, the stack, The AH header, What is authenticated? Device authentication. AH in transport mode, AH in tunnel mode. Hands on AH packet analysis. ESP What ESP does, the ESP header, ESP in transport mode, ESP in tunnel mode, ESP and SA, ESP and SPI. Hands on ESP packet analysis, policy configuration. IPsec encryption IPsec is a framework, standard algorithms, ESP keys, the role of IKE, key lifetimes, how IKE generates the keys, DES, 3DES, AES, cipher block chaining, counter mode, other encryption. Hands on Encryption configuration. IPsec authentication Authentication types, IPsec authentication, Authentication algorithms: MD5, keyed SHA-1, HMAC-MD5, HMAC-SHA-1, HMAC-RIPEMD, other authentication algorithms. Hands on Authentication configuration. IKE Internet Key Exchange, IKE and the SAD, the two phase negotiation, ISAKMP, ISAKMP header, pre shared keys, digital signatures, public key encryption, Diffie Hellman, proposals, counter proposals, nonces, identities, phase 1 negotiation: main mode, aggressive mode, base mode. Phase 2 negotiation: quick mode, new group mode. Hands on IKE packet analysis. More IKE PFS, IKE and dynamic addresses, XAUTH, hybrid authentication, CRACK, ULA, PIC. User level authentication. IKE renegotiation, heartbeats. Hands on Troubleshooting IPsec. IKEv2 The IKEv2 exchange, IKE_SA_INIT, IKE_AUTH, CREATE_CHILD_SA, IKEv2 packets, the informational exchange. Comparing IKev1 vs IKE v2. Hands on IKEv2 configuration and analysis. PKI What is PKI?, Digital certificates, Certificate authorities, CA servers, RA, VA, certificates, CA hierarchy, CRLs, certificate formats. Hands on installing and configuring certificate servers. IPsec issues NAT, IPsec overhead and fragmentation. Summary IPsec strengths and weaknesses. Where to get further information.

Web development training course description This three-day course helps build a foundation in the development of Web applications. This is not a HTML course but covers the technologies needed to develop web applications. Technologies covered include: ASP.NET, XML, AJAX and HTTP error codes. What will you learn Program Web applications. Work with data and services. Troubleshoot and debug Web applications. Work with client side scripting. Configure and deploy web applications. Web development training course details Who will benefit: Anyone looking for an introduction to web development. Prerequisites: None. Duration 3 days Web development training course contents Programming web applications Customise the layout and appearance of a web page CSS; tables; embedding images; page layout for navigation. Understand ASP.NET intrinsic objects Request; Server; Application; Session; Response; HttpContext. Understand state information in web applications Understand how state is stored based on application design and hardware; understand different types such as session state, view state, control state and application state. Understand events and control page flow Application and page life cycle events; page events; control events; application events; session events; cross-page posting; Response.Redirect; Server.Transfer; IsPostBack; setting AutoEventWireup. Understand controls Understanding various types of controls, including user, server, web and validation controls; know which is the appropriate type of control for a scenario. Understand configuration files Understanding the usage of web.config and machine.config, and the settings that can be made. Working with data and services Read and write XML data Understanding XML, XML validation Does not include: Web services; XPath syntax; XmlDocument; XPathNavigator; XPathNodeIterator; XPathDocument; XmlReader; XmlWriter; XmlDataDocument; XmlNamespaceManager. Distinguish between DataSet & DataReader objects The ability to choose the proper data object to use based on application requirements/design. Call a service from a web page Creating a basic WCF service or web service so that it can be consumed; App_WebReferences; configuration. Understand DataSource controls LinqDataSource: ObjectDataSource; XmlDataSource; SqlDataSource. Bind controls to data by using data binding syntax Ensure that data is updated and displayed in data-aware controls. Manage data connections and databases Database connections; connection objects; connection pools; transaction objects. Troubleshooting and debugging web applications Debug a web application Use in conjunction with custom error pages to display appropriate error information to the appropriate user; implement tracing of a web application, Trace.axd, Trace=True on @Page directive. Handle web application errors HTTP error codes. Working with client-side scripting Understand client-side scripting Purpose of client-side scripting; various client-side scripting languages. LE/370 and Intrinsic Functions. Understand AJAX concepts ASP.NET AJAX implementation; working with client-side libraries, EnablePartialRendering, Triggers, ChildrenAsTriggers, Scripts, Services, UpdateProgress, Timer, ScriptManagerProxy, extender controls. Configuring and deploying web applications Configure authentication and authorisation Forms authentication, Windows authentication; authorisation; file authorisation; impersonation Does not include: Windows Cardspace authentication, Passport (Windows Live ID) authentication, Custom authentication. Configure projects, solutions and reference assemblies Local assemblies; shared assemblies (GAC); web application projects; solutions; configuration files; AppSettings. Publish web applications Choosing the appropriate method to deploy an application based on existing or intended environment; updatable vs. not updateable; MSI deployment; Internet Information Server (IIS) installation and configuration. Understand application pools Purpose of application pools; effect of application pools on web applications.

Complete JavaScript training course description A hands on course covering JavaScript programming. Core JavaScript is covered first, including the basics, arrays, functions, classes, modules and Regular expressions. Client side JavaScript is then covered including JavaScript in browsers, Scripting CSS, the jQuery library and HTML APIs. What will you learn Read JavaScript. Write JavaScript. Debug JavaScript. Complete JavaScript training course details Who will benefit: Anyone wishing to learn JavaScript. Prerequisites: None. Duration 3 days Complete JavaScript training course contents CORE JAVASCRIPT Lexical structure: Character set, comments, literals, identifiers, and reserved words, optional semicolons.. Types, values and variables: Numbers, text, boolean values, null and undefines, the global object, wrapper objects, immutable primitive values and mutable object references, type conversions, variable declaration, variable scope. Expressions and operators: Primary expressions, object and array initializers, function definition expressions, property access expressions, invocation expressions, object creation expressions, operator overview, arithmetic expressions, relational expressions, logical expressions, assignment expressions, evaluation expressions, miscellaneous operators. Statements: Expression statements, compound and empty statements, declaration statements, conditionals, loops, jumps, miscellaneous statements, summary of JavaScript statements. Objects: Creating objects, querying and setting properties, deleting properties, testing properties, enumerating properties, property getters and setters, property attributes, object attributes, serializing objects, object methods. Arrays: Creating arrays, reading and writing array elements, sparse arrays, array length, adding and deleting array elements, iterating arrays, multi-dimensional arrays, array methods, FCMAScript 5 array methods, array type, array-like objects, strings as arrays. Functions: Defining functions, invoking functions, function arguments and parameters, functions as values, functions as namespaces, closures, function properties, methods and constructor, functional programming. Classes and modules: Classes and prototypes, classes and constructors, Java-style classes in JavaScript, augmenting classes, classes and types, object oriented techniques in JavaScript, subclasses, classes in ECMAScript 5, modules. Pattern matching and regular expressions: Defining regular expressions, string methods for pattern matching, the RegExp object. JavaScript subsets and extensions: JavaScript subsets, constants and scoped variables, destructuring assignment, iteration, shorthand functions, multiple catch clauses, E4X: ECMAScript for XML. Server-side JavaScript: Scripting Java with Rhino, asynchronous I/O with node. CLIENT SIDE JAVASCRIPT JavaScript in web browsers: Client side JavaScript, embedding JavaScript in HTML, execution of JavaScript programs, compatibility and interoperability, accessibility, security, client side frameworks. The Window object: Timers, browser location and navigation, browsing history, browser screen information, dialog boxes, error handling, document elements as window properties, multiple windows and frames. Scripting Documents: Overview of the DOM, selecting document elements, document structure and traversal, attributes, element content, creating, inserting and deleting nodes. Example: generating a table of contents, document and element geometry and scrolling, HTML forms, other document features. Scripting CSS: Overview of CSS, important CSS properties, scripting inline styles, querying computed styles, scripting CSS classes, scripting stylesheets. Handling events: Types of events, registering event handlers, event handler invocation, document load events, mouse events, mousewheel events, drag and drop events, text events, keyboard events. Scripted HTTP: Using XMLHttpRequest, HTTP by <script>: JSOMP, Comet with server-sent events. The jQuery library: jQuery basics, jQuery getters and setters, altering document structure, handling events with jQuery, Animated effects, Ajax with jQuery, Utility functions, jQuery selectors and selection methods, Extending jQuery with plug-ins. The jQuery UI library. Client side storage: localStorage and sessionStorage, Cookies, IE usingData persistence, Applicatioin storage and offline webapps. Scripted media and graphics: Scripting images, Scripting audio and video, SCG:scalable vector graphics, Graphics in a <canvas>. Scripted HTTP: Using XMLHttpRequest, HTTP by <script>: JSOMP, Comet with server-sent events. The jQuery library: jQuery basics, jQuery getters and setters, altering document structure, handling events with jQuery, Animated effects, Ajax with jQuery, Utility functions, jQuery selectors and selection methods, Extending jQuery with plug-ins. The jQuery UI library. Client side storage: localStorage and sessionStorage, Cookies, IE usingData persistence, Applicatioin storage and offline webapps. Scripted media and graphics: Scripting images, Scripting audio and video, SCG:scalable vector graphics, Graphics in a <canvas>. HTMLS APIs: Geolocation, history management, cross-origin messaging, web workers, type arrays and ArrayBuffers, blobs, the filesystem API, client side databases, web sockets.

4G & 5G Roaming Scenarios & Procedures course description This course is designed to explain the roaming procedures of modern mobile networks, based on the GSMA roaming specification the course explains all scenarios where a mobile subscriber may find themselves whilst visiting a preferred mobile network partner. Interconnection between MNOs and the use of GRX & IPX as an interworking process. The course will work through the registration & authentication procedure, download of the user profile, the APN configuration & DIAMETER process to verify user authenticity. VoLTE roaming and IMS registration procedures for voice support & SMS delivery will be discussed and explained. What will you learn Architecture Models Technical requirements for interfaces - 4G Roaming Scenarios Technical requirements & recommendations for services Other Technical Requirements & Recommendations Technical Requirements for QoS support Technical Requirements & Recommendations for Interfaces - 5G Scenarios Technical Requirements & Recommendations for Interworking & Coexistence with E-UTRAN & EPC Technical Requirements & Recommendations for Services Other Technical Requirements & Recommendations 4G & 5G Roaming Scenarios & Procedures course details Who will benefit: Those working in mobile networks. Prerequisites: None. Duration 3 days 4G & 5G Roaming Scenarios & Procedures course contents Architecture Models 4G Evolved Packet System 5G Core Network SGs Interface for CSFB& SMS over SGs Technical Requirements for Interfaces - 4G Roaming Scenarios General requirements for inter-PLMN interfaces Stream Control Transmission Protocol (SCTP) IAMETER S8 Interface SGW selection PGW selection GTP Transport Layer engineering S9 interface Implementation requirements Guidelines for DIAMETER over S9 S6a & S6d interface Gy interface Guidelines for DIAMETER over Gy Legacy interworking scenarios VPLMN has not implemented LTE HPLMN has not implemented LTE Co-existence scenarios Possible scenarios 2G/3G roaming agreement only 2G/3G LTE roaming agreement LTE roaming registrations Consequences of different APN approaches when roaming Guidance regarding the APN approach when roaming Inter-RAT handover Handover & access restrictions to/from 2G/3G & LTE (Active mode) Access restriction for 2G/3G and/or LTE (Idle mode) Handover of PDN Connections between GERAN/UTRAN & LTE Handover to/from non-3GPP accesses & LTE Bandwidth considerations ARP considerations at handover from LTE to 2G/3G Tech requirements & recommendations for Services SMS SMS over SGs Voice CSFB Roaming retry for CSFB Roaming Forwarding for CSFB Coexistence of Roaming Forwarding & Roaming Retry Recommended procedures IMS Voice Roaming Architecture Other Technical Requirements & Recommendations Access Control Addressing APN for IMS based services IMS Well Known APN APN for Home Operator Services Gateway Selection Inter-PLMN roaming handover Data off related functionality Emergency Services Emergency PDN connectivity Emergency Call indicator Security GTP Security DIAMETER Security DIAMTER Roaming hubbing Default APN E-UTRA NR Dual Connectivity with EPC GW Selection for E-UTRA-NR Dual Connectivity TAC/LAC Restriction Guidelines Technical Requirements for QoS support QoS parameters definition QoS Management in the Home Routed architecture QoS control for IMS APN in the S8HR architecture Support of QoS in GRX/IPX QoS Control in Local Breakout architecture Technical Requirements & Recommendations for Interfaces - 5G Scenarios General requirements for inter-PLMN interfaces Transport protocol - TCP/IP Serialisation protocol - JSON Interface Definition language - OpenAPI Application Protocol - HTTP2 Inter-PLMN (N32) Interface N32c N32f ALS & IPX HTTP Proxy SMF & UPF in HPLMN & VPLMN Requirements related to Service Based Architecture Naming, addressing & routing for 5G SA roaming SEPP load distribution SEPP administration, naming convention & routing SEPP HTTP redirections Technical Requirements & Recommendations for Interworking & Coexistence with E-UTRAN & EPC Interworking scenarios Coexistence scenarios Inter-RAT Handover Handover & Access restriction between 5GC & EPC Technical Requirements & Recommendations for Services Network slicing Voice, Video & Messaging Location support UE Route Selection Policy Other Technical Requirements & Recommendations Access control IP Addressing DNN for IMS based services Emergency PDU Session Emergency Services Fallback Security Steering of Roaming in 5GS Technical Requirements for QoS support 5G QoS model 5G QoS profile QoS Control

About this training Mature fields differ from green field developments in that major infrastructure is in place, static reservoir data has accumulated from development drilling and a growing volume of production and processing performance data has become available. Decisions therefore relate to incremental projects, which may be small in scope and are often economically marginal. A firm understanding of the technical fundamentals associated with reservoir, wells and surface facilities is therefore required to make quality decisions in this environment, supported by realistic uncertainty ranges, and consistent application of incremental project economics and risk analysis. Various strategies may be considered to manage the mature asset, from harvest to divest, and the selected incremental activities should support a clear chosen strategy. Training Objectives Upon completion of this course, participants will be able to: Characterize the overall challenges associated with mature field developments Evaluate critical insights from subsurface data and apply this to modelling options and recovery methods Assess associated well data, typical late life issues and drilling and completion options for mature developments Manage the role of risk and uncertainty when making mature field development planning decisions Prepare a strategy and implementation plan Target Audience The course is intended for individuals who play a part in evaluating, screening and maturing oil and gas field development opportunities. The following personnel will benefit from the knowledge shared in this course: Petroleum engineers Geoscientist Facilities engineers Commercial staffs Reservoir engineer Production engineer Drilling engineer Project manager Asset manager Field engineer Exploration manager Course Level Basic or Foundation Trainer Your expert course leader, boasts nearly four decades of experience in the upstream oil & gas industry. He began his career in the back in 1982, spending 13 years with Shell International across several global locations. During his tenure, he served primarily as a reservoir engineer, contributing to exploration prospect evaluation, field development planning, corporate business planning, and drilling operations. Throughout his career, he has executed a diverse range of reservoir engineering projects for multiple UK and international firms, and has successfully led several PE study teams. Furthermore, he has continuously provided reservoir engineering and commercial training to oil company staff on a national and international scale. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

ITIL® 4 Specialist: Drive Stakeholder Value The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition

ITIL® 4 Specialist: High Velocity IT The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review