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Highlights of the Course Course Type: Online Learning Duration: 2 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about emotional intelligence Understand the core competencies and principles of emotional intelligence Explore the various areas of emotional intelligence Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager Emotional Intelligence and Collaboration Course Master the skills you need to propel your career forward in emotional intelligence. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive emotional intelligence and collaboration course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this emotional intelligence and collaboration course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective emotional intelligence practice and equip you with the essential skills, confidence and competence to assist you in the emotional intelligence industry. You'll gain a solid understanding of the core competencies required to drive a successful career in emotional intelligence. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in emotional intelligence. Enrol in this emotional intelligence and collaboration course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive emotional intelligence and collaboration course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this emotional intelligence can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This emotional intelligence and collaboration course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This emotional intelligence and collaboration course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This emotional intelligence and collaboration course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to the Collaboration and Emotional Intelligence Course Introduction To The Course On Collaboration And Emotional Intelligence 00:02:00 The Learning Objectives Of The Course 00:02:00 How Taking A Different View On Team Working Can Make A Big Difference 00:03:00 Giving And Receiving Feedback In Collaboration 00:06:00 Tips To Develop Your Emotional Intelligence In Collaboration 00:05:00 The Role of Emotional Intelligence in Collaboration Defining Emotional Intelligence 00:03:00 What Is The Difference Between EI And EQ 00:03:00 An Insight into Emotions 00:01:00 Emotional Intelligence At Work 00:06:00 Working With The Emotional Climate 00:03:00 Running Virtual Meeting With Emotional Intelligence 00:03:00 Collaborative Working Introducing The Working Practice Of Collaboration 00:04:00 Why Win-Win Collaboration Is Important 00:06:00 Emotional Intelligence And Win-Win Collaboration 00:01:00 Why Collaborate And When To Collaborate 00:02:00 The Principles And Characteristics Of Collaboration. 00:03:00 The 3 Levels Of Collaboration 00:02:00 The Modes Of Collaboration 00:02:00 An Overview Of Some Of Difficulties With Collaboration 00:02:00 The Importance of Trust in Collaboration Conflict And Trust In Collaboration - Factors And Questions To Consider 00:03:00 The Important Role Of Trust 00:04:00 Building Trust Using An Emotional Bank Account 00:05:00 Behaviors and Collaboration The Four Behavioural Styles In Collaboration - Learning Outcomes 00:02:00 The Importance Of Behavioural Flexibility 00:03:00 William Moulton Marston's Model Of The Behavioural Expression Of Emotions 00:02:00 The High Dominance Behavioural Style 00:02:00 The High Influence Behavioural Style 00:03:00 The High Steadiness Behavioural Style 00:03:00 The High Compliance Behavioural Style 00:03:00 The Ideal Behaviours For Ideal Interactions with Each Behavioural Style 00:05:00 Using Behavioural Styles To Build Collaborative Relationships 00:03:00 Review of the Course A Review - Facilitating Collaborative Meetings 00:04:00 Review Of The Course On Collaboration And Emotional Intelligence 00:03:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want From this extensive Acceptance and Commitment Therapy Training course, you will learn ACT techniques to effectively navigate life's challenges, enhance emotional resilience and achieve a greater way of well-being both personally and professionally. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Define ACT and Understand the fundamentals and key aspects of ACT. Gain knowledge about relational frame theory (RFT) and the model of ACT Understand the foundations of acceptance and commitment therapy (ACT). Learn what psychological flexibility is, its importance and the therapeutic relationship in the ACT. Understand why 'suppressing thoughts' is not always helpful Understand how to process acceptance and cognitive defusion in ACT Understand why emotions don't want to disappear. Acquire knowledge about the core processes in the ACT Understand how ACT is incorporated into practice Learn how to bring ACT into practice through various/ techniques and exercises Know how the ACT is used to combat mental health disorders Understand how to manage stress and anxiety Learn about the psychology of alcohol and drug addictions. Why Acceptance and Commitment Therapy Training Course right for you? This course is designed to encourage people to act in ways that are meaningful to them, even if doing so causes them to have challenging thoughts and feelings. This online acceptance and commitment therapy training course is ideal for those willing to strengthen their acceptance and commitment therapy knowledge. This extensive online course will also help you understand relational frame theory (RFT), foundations of acceptance and commitment therapy (ACT), the model of ACT and psychological flexibility. You will also discover how to incorporate 'Mindfulness' and 'Acceptance' into your everyday routine to improve your cognitive state over time and understand why chasing happiness isn't always a good idea and what you can do about it. This course will help you understand why self-doubt is a normal phenomenon including why emotional pain is so persistent. Finally, you will learn how to normalise clients' struggles with their emotions, deal with feelings from the past and learn how to bring ACT into practice through various techniques and exercises. Upon successful completion of this acceptance and commitment therapy training course, you will gain theoretical knowledge about ACT, core processes in ACT, positive psychology and the happiness trap and ACT in practice. You will also develop the skills required to become a confident counsellor and therapist. Acceptance and Commitment Therapy Training Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction To The Course About The Tutor About The Course Introduction To The Course What is ACT Steven C.Hayes and ACT The Principles of ACT Core Processes in ACT Acceptance Cognitive Defusion Contacting the Present Moment (Being Present) The Observing Self ('Self as Context') Values (Understanding Your Values) Committed Action Positive Psychology and The Happiness Trap 'The Happiness Trap' Getting 'Unstuck' The Issues with Thoughts Why 'Suppressing Thoughts' is not Always Helpful Experiential Avoidance Acceptance Vs Letting Go Why Emotions Don't Want to Disappear Why Self-Doubt is A 'Normal' Phenomena Why Emotional Pain is So Persistent Normalising Clients' Struggles With Their Emotions Dealing With Feelings From 'The Past' ACT in Practice The 'Passengers on The Bus' Exercise 'The Struggle Switch' Exercise 'Thanking Your Mind' Exercise Positive Thinking and Cognitive Restructuring ACT for Mental Health Disorders Bonus Section : Bonus 1: Stress- and Anxiety Management Bonus 2: Psychology of Alcohol & Drug Addictions Thank You and Good Bye! Who should take this course? This acceptance and commitment therapy training course is primarily aimed at: Therapist Psychologist Counsellor Mental Health Professional Any person working in care settings Aspiring Counsellor or Psychologist Students of Psychology and Counselling This training is, however, not restricted to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who want to learn more about Acceptance and Commitment Therapy in order to assist themselves or others in creating a better relationship with tough thoughts, feelings, and internal experiences and learn how to commit to living their lives fully. Entry Requirements There are no academic entry requirements for this acceptance and commitment therapy training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This acceptance and commitment therapy training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out our course Hypnotherapy & Hypnosis - Masterclass Online Trainer and gain the skills and knowledge to help individuals overcome various challenges and improve their well-being, while also advancing your career in the field of hypnotherapy. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Is Acceptance and Commitment Therapy ? ACT is a mindful psychotherapy that teaches you to stay present in the moment and accept thoughts and feelings without judgement. It tries to assist you in moving through challenging emotions so that you can focus your energy on healing rather than dwelling on the negative. What Is The Aim of ACT? The goal of ACT is to change our perspective on challenging thoughts and emotions, shifting away from viewing them as "symptoms." What Are The Benefits of this Therapy ? ACT helps patients tackle mental disorders such as anxiety and depression without medication. It teaches them how to handle negative thoughts and emotions before they become overwhelming. What Is Act Therapy Used For? ACT Therapy is used for a wide range of mental health issues and psychological difficulties including: Anxiety disorders Depression Substance abuse Chronic pain Stress issues Eating disorders Mental well-being and personal growth
The Moment of Truth - Using Authentic Leadership to Make a Difference As a leader in a VUCA world, one needs to be aware of their own emotions and the emotions of others in order to make a difference in their team and organization. This requires an Authentic Leadership Mindset, where the leader shows self-awareness of their own strengths and weaknesses, has a sense of purpose, and the ability to truly be themselves in a professional environment. One impactful tool to bring out this vulnerability is Grateful Leadership, where the leader applies the power of acknowledgment to build trust and accountability in their team. How to be yourself in a professional environment How to engage itself in a grateful leadership journey How to leverage and flip the VUCA environment
The course investigates unconscious bias to develop your awareness. Training in unconscious bias will not mean that you will not have biases. They will remain, by definition, unconscious. The course seeks to build your awareness of their existence and highlights when to look out for them.
Overview of Travel Writing Workshop Course Travel writing opens doors to new ideas, places and communities. As a travel writer, you can tell tourists what to expect when visiting a different country. So, learn travel writing to bring journeys to life for readers by taking this Travel Writing Workshop Course. The Travel Writing Workshop Course is your roadmap to success as a travel writer. From the interactive modules, you'll identify the art and purpose of travel writing and understand the different types and methods of travel writing. Again, you'll learn the techniques to capture the essence of a place, create compelling characters, craft engaging narratives and evoke emotions in readers. The course will also teach you how to write for different mediums and edit and polish your work. Finally, you'll learn how to edit and polish your articles to improve your work. Course Preview Learning Outcomes Learn how to make a successful piece of travel writing Explore the methods to portray destinations authentically Improve your ability to capture the essence of a place Understand how to create compelling characters Discover the techniques to evoke readers' emotions Learn the tricks to edit and polish your writing Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Should Take this Travel Writing Workshop Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Travel Writing Workshop Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Pathâ Travel Writing Workshop Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Travel Blogger Travel Journalist Content Writer for Travel Agencies Travel Magazine Writer Module 1: Introduction to Travel Writing Introduction to Travel Writing 00:12:00 Module 2: Building a Strong Foundation Building a Strong Foundation 00:15:00 Module 3: Capturing the Essence of a Place Capturing the Essence of a Place 00:13:00 Module 4: Developing Compelling Characters Developing Compelling Characters 00:14:00 Module 5: Crafting Engaging Narratives Crafting Engaging Narratives 00:12:00 Module 6: Evoking Emotions in Readers Evoking Emotions in Readers 00:10:00 Module 7: Writing for Different Mediums Writing for Different Mediums 00:18:00 Module 8: Editing and Polishing Your Work Editing and Polishing Your Work 00:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Child Counselling Welcome to your child counselling course. This course focuses on the important elements of being a child counsellor and what exactly that means. Counselling is a form of therapy and it is beneficial for both children and adults. However, there are differences between counselling adults and counselling children. This course focuses on those differences and the specifics of working with children. This course also focuses on the common approaches to child counselling and what types of strategies child counsellors use to address the challenges in a child's life. You will learn about the many things that children face at a certain age and how to address these by giving them the tools to handle their emotions and difficult times. Promoting these healthy methods and strategies at a young age can help children have a normal development and grow into adults who are better able to manage difficult times. In this course, you will even learn about what kinds of child behaviours can be addressed using counselling. You Will Learn: Who is involved in child counselling and what role all the people in a child's life have to play. What the goals of child counselling are and when it can be used to help a child. What some of the common terms are related to child counselling. Signs that a child could benefit from counselling and some of the common problems they may face. What approaches and strategies are used commonly in child counselling. Benefits of Taking This Course: Learn useful strategies for counselling children and helping them learn to deal with emotions and challenging situations. Understand what exactly child counselling is and why it is different to counselling adults. Learn about the differences between counselling different aged children. Understand the common challenges and disorders that may present themselves in a child's life. Leave with a comprehensive understanding of different types of counselling and what their benefits are.
This course, Understanding Yoga: Education on the Benefits & Styles, intends to make you aware of Yoga, the whole concept and functionality. You won't jump into Yoga exercises straight away. Rather, you would have a theoretical understanding of Yoga. As a result, you will know which Yoga practice will suit your needs and make informed decisions about Yoga. Taking the course, you will gain insights into the science behind Yoga. You will also discover how Yoga affects your emotions. Learn more about Yoga poses and the impact of Yoga in boosting your immunity. What you'll learn What Is Yoga & How Can It Help You Learn About Science Of Yoga & Health Benefits Discover How Yoga Affects Emotions & The Mind-Body Connection Learn HOW Yoga Creates Strength, Flexibility, Endurance & Weight Loss Learn More About Yoga Poses & How Yoga Boosts Immunity Discover The RIGHT Way To Get Started With Yoga Learn The Secrets Of Yoga & Meditation ... How You Can Feel Better Than Ever Before! Who is this course for? The course can help anyone to get started with Yoga. However, the course will be of particular interest to martial artists, athletes, health enthusiasts, dancers, dieters, health mentors, life coaches. Most importantly, the course applies to anyone who is making a journey towards a better life with the help of Yoga. Requirements None Career Path The course will understand to help yourself and others to understand the nature and benefits of Yoga practice. Applying it to your life, you will transform yourself for a better future. It will boost your personal and professional life for rapid progress. Intoduction - Benefits - History Introduction FREE 00:02:00 Science Of Yoga & Health Benefits FREE 00:06:00 Yoga history 00:07:00 More On Yoga Emotions & Mind-Body Connection 00:04:00 Yoga Strength & Flexibility 00:05:00 Yoga Cardio & Weight Loss 00:05:00 Types Of Yoga 00:07:00 Still More On Yoga Yoga Poses & Better Immunity 00:09:00 How To Get Started Doing Yoga 00:09:00 Preventing Injuries 00:02:00 Yoga & Meditation 00:08:00 Conclusion Conclusion 00:04:00