867 Emotional Intelligence (EQ) courses in Cardiff delivered On Demand

Overview of Entrepreneurship & Innovation Management Join our Entrepreneurship & Innovation Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Entrepreneurship & Innovation Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Entrepreneurship & Innovation Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Entrepreneurship & Innovation Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Entrepreneurship & Innovation Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Entrepreneurship & Innovation Management course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Entrepreneurship & Innovation Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Entrepreneurship & Innovation Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Entrepreneurship & Innovation Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview of Leadership and Management The Leadership and Management course is the perfect opportunity for individuals looking to enhance their leadership skills and transform themselves into influential leaders and strategic thinkers. This comprehensive course provides valuable insights into management and leadership theories, team motivation, communication, and organizational excellence. By taking this course, you will gain the knowledge and expertise required to navigate the challenges of leading teams, driving organizational growth, and fostering a culture of excellence. With the ever-evolving corporate landscape, the need for strong leaders and managers has never been more critical. According to a recent survey by the Chartered Management Institute, over 75% of UK businesses consider strong leadership as a crucial factor in their success. Aspiring leaders and managers will learn how to master the art of communication and negotiation, harness the power of emotional intelligence, and effectively manage change. The Leadership and Management course equips you with a holistic toolkit to thrive in today's competitive business environment. Don't miss the chance to shape your future and join the ranks of successful leaders in your respective fields. Get a quick look at the course content: Demonstrate proficiency in UK payroll legislation and company settings. Effectively manage pension schemes and various pay elements. Confidently process monthly payrolls, handle pre-update reports, and update payroll records. Master e-submissions, year-end procedures, and historical data management. Navigate employee departures, manage final payroll runs, and generate comprehensive reports. This Leadership and Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Leadership and Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Leadership and Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Leadership and Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Leadership and Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Leadership and Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Leadership Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership Module 02 : Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self-Esteem and Assertiveness Skills Module 05: Self Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management and Corporate Behaviour Module 06: Business Management Corporate Behaviour 00:16:00 Module 07: Meeting Management Module 07: Meeting Management 00:21:00 Module 08: Project Management Module 08: Project Management 00:23:00 Module 09: Risk Management Module 09: Risk Management 00:19:00 Module 10: Team Work and Team Building Module 10: Team Work Team Building 00:20:00 Module 11: Performance Management Module 11: Performance Management 00:17:00 Module 12: Critical Thinking: Implications for Leadership Module 12: Critical Thinking Implications for Leadership 00:20:00 Assignment Assignment - Leadership and Management 00:00:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Follow your dreams by enrolling on the Diploma in Psychology and NLP Understanding course today and develop the experience, skills and knowledge you need to enhance your professional development. Diploma in Psychology and NLP Understanding will help you arm yourself with the qualities you need to work towards your dream job. Study the Diploma in Psychology and NLP Understanding training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Diploma in Psychology and NLP Understanding course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Diploma in Psychology and NLP Understanding course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Diploma in Psychology and NLP Understanding course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Diploma in Psychology and NLP Understanding course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Diploma in Psychology and NLP Understanding course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Diploma in Psychology and NLP Understanding course. The Diploma in Psychology and NLP Understanding course is designed by industry experts and is tailored to help you learn new skills with ease.  The Diploma in Psychology and NLP Understanding is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Diploma in Psychology and NLP Understanding when it suits you. Access the Diploma in Psychology and NLP Understanding course modules from any internet-enabled device, including computers, tablets, and smartphones. The Diploma in Psychology and NLP Understanding course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Diploma in Psychology and NLP Understanding now and start learning instantly! Please note that this course does not entitle you to join the HCPC register or recognised as psychologist. Through this course you will come across all the basic guidelines of psychology to boost and shine your knowledge in this particular field of Psychology and it will add your CPD points. What You Get Out Of Studying Diploma in Psychology and NLP Understanding With Janets: Receive a digital Certificate upon successful completion of the Diploma in Psychology and NLP Understanding course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Diploma in Psychology and NLP Understanding training course is delivered through Janets' online learning platform. Access the Diploma in Psychology and NLP Understanding content from any internet-enabled device whenever or wherever you want to. The Diploma in Psychology and NLP Understanding course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Diploma in Psychology and NLP Understanding course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Diploma in Psychology and NLP Understanding course. After successfully passing the Diploma in Psychology and NLP Understanding course exam, you will be able to apply for a CPD-accredited certificate as proof of your Diploma in Psychology and NLP Understanding qualification. Certification All students who successfully complete the Diploma in Psychology and NLP Understanding course can instantly download their digital certificate. You can also purchase a hard copy of the Diploma in Psychology and NLP Understanding course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Diploma in Psychology and NLP Understanding is ideal for those who already work in this sector or are an aspiring professional. This Diploma in Psychology and NLP Understanding course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Diploma in Psychology and NLP Understanding is open to all students and has no formal entry requirements. To study the Diploma in Psychology and NLP Understanding course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Diploma in Psychology and NLP Understanding is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Diploma in Psychology and NLP Understanding and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Follow your dreams by enrolling on the Diploma in Psychology and Personal Development course today and develop the experience, skills and knowledge you need to enhance your professional development. Diploma in Psychology and Personal Development will help you arm yourself with the qualities you need to work towards your dream job. Study the Diploma in Psychology and Personal Development training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Diploma in Psychology and Personal Development course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Diploma in Psychology and Personal Development course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Diploma in Psychology and Personal Development course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Diploma in Psychology and Personal Development course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Diploma in Psychology and Personal Development course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Diploma in Psychology and Personal Development course. The Diploma in Psychology and Personal Development course is designed by industry experts and is tailored to help you learn new skills with ease.  The Diploma in Psychology and Personal Development is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Diploma in Psychology and Personal Development when it suits you. Access the Diploma in Psychology and Personal Development course modules from any internet-enabled device, including computers, tablets, and smartphones. The Diploma in Psychology and Personal Development course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Diploma in Psychology and Personal Development now and start learning instantly! Please note that this course does not entitle you to join the HCPC register or recognised as psychologist. Through this course you will come across all the basic guidelines of psychology to boost and shine your knowledge in this particular field of Psychology and it will add your CPD points. What You Get Out Of Studying Diploma in Psychology and Personal Development With Janets: Receive a digital Certificate upon successful completion of the Diploma in Psychology and Personal Development course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Diploma in Psychology and Personal Development training course is delivered through Janets' online learning platform. Access the Diploma in Psychology and Personal Development content from any internet-enabled device whenever or wherever you want to. The Diploma in Psychology and Personal Development course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Diploma in Psychology and Personal Development course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Diploma in Psychology and Personal Development course. After successfully passing the Diploma in Psychology and Personal Development course exam, you will be able to apply for a CPD-accredited certificate as proof of your Diploma in Psychology and Personal Development qualification. Certification All students who successfully complete the Diploma in Psychology and Personal Development course can instantly download their digital certificate. You can also purchase a hard copy of the Diploma in Psychology and Personal Development course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Diploma in Psychology and Personal Development is ideal for those who already work in this sector or are an aspiring professional. This Diploma in Psychology and Personal Development course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Diploma in Psychology and Personal Development is open to all students and has no formal entry requirements. To study the Diploma in Psychology and Personal Development course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Diploma in Psychology and Personal Development is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Diploma in Psychology and Personal Development and gain an industry-recognised qualification that will help you excel in finding your ideal job.

The Heartfulness Diploma Course is a comprehensive program designed to deepen one’s understanding and practice of Heartfulness living. This course is open to anyone interested in cultivating inner peace, balance, and well-being through Heartfelt connection.