51 Courses delivered Online

In today's fast-paced construction world, ensuring safety on site is paramount. The 'Site Supervisor Safety Training Scheme (SSSTS)' offers an encompassing insight into the myriad elements of health and safety at a construction site. Delving deep into subjects from risk assessments to the intricate web of health and safety laws, this course is tailored for those who aim to set the gold standard for safety practices. No stone is left unturned, be it the nuances of working at great heights or the intricacies of chemical health hazards. By the end of this transformative journey, participants will be equipped with a comprehensive understanding of their supervisory role in fostering a safe working environment. Learning Outcomes Understand the principles of managing health and safety on a construction site. Identify common risks and devise effective risk assessment strategies. Acquaint with UK health and safety laws and the importance of accident reporting. Recognise and manage specific site issues like excavations and working in confined spaces. Gain insight into the safe use of work equipment and handling procedures, both manual and mechanical. Why buy this Site Supervisor Safety Training Scheme (SSSTS) course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Site Supervisor Safety Training Scheme (SSSTS) Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Site Supervisor Safety Training Scheme (SSSTS) course for? Individuals aspiring to be site supervisors in the construction industry. Current site supervisors aiming to refresh and update their knowledge. Managers overseeing site operations and safety measures. Professionals in the construction sector keen to understand safety protocols. Regulatory bodies and officials looking to familiarise themselves with on-ground safety procedures Career path Site Supervisor: £30,000 - £40,000 Construction Safety Officer: £35,000 - £45,000 Risk Assessor: £28,000 - £37,000 Health and Safety Manager: £40,000 - £50,000 Equipment Safety Inspector: £32,000 - £42,000 Fire Safety Advisor: £27,000 - £37,000 Prerequisites This Site Supervisor Safety Training Scheme (SSSTS) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Site Supervisor Safety Training Scheme (SSSTS) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Managing Health and Safety Managing Health and Safety 00:28:00 Module 02: Risk Assessment and Common Risks Risk Assessment and Common Risks 00:19:00 Module 03: Health and Safety at Work and the Laws Health and Safety at Work and the Laws 00:20:00 Module 04: Reporting Accidents at Work Reporting Accidents at Work 00:16:00 Module 05: General Site Issues General Site Issues 00:30:00 Module 06: Working at Height Working at Height 00:26:00 Module 07: Excavation Work and Confined spaces Excavation Work and Confined spaces 00:30:00 Module 08: Work Equipments Work Equipments 00:29:00 Module 09: Manual and Mechanical Handling Manual and Mechanical Handling 00:27:00 Module 10: Chemical and Biological Health Hazards and Control Chemical and Biological Health Hazards and Control 00:28:00 Module 11: - Electrical Hazards and Control Electrical Hazards and Control 00:25:00 Module 12: - Fire Hazards and Control Fire Hazards and Control 00:22:00 Assignment Assignment - Site Supervisor Safety Training Scheme (SSSTS) 00:00:00

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Embarking on the 'Certificate in Employment Law Training at QLS Level 3' journey offers a comprehensive exploration into the multifaceted world of employment law. This course, tailored for those aspiring to gain in-depth insights, commences with the foundational elements of employment law, ensuring a robust understanding from the ground up. As participants progress through the curriculum, they encounter modules that delve into the intricacies of legal recruitment processes and employment contracts, equipping them with the knowledge to navigate these vital areas competently. The course also addresses critical aspects such as employee handbooks, disciplinary procedures, and vital statutory rights including minimum wage, parental rights, and pension schemes. Further enriching this educational voyage, the course encompasses key topics like discrimination in the workplace, health and safety regulations, and the complexities surrounding dismissal, grievances, and employment tribunals. The final modules focus on the increasingly relevant areas of workplace monitoring and data protection, highlighting the importance of staying abreast of current legal standards and practices. This thorough and diverse curriculum is designed not just to inform but to empower learners, preparing them to apply their newfound expertise in real-world scenarios. Learning Outcomes Grasp the fundamental principles of employment law, including legal recruitment and contract formation. Understand the formulation and significance of employee handbooks and disciplinary procedures. Gain knowledge on statutory rights like minimum wage, sick pay, and pension schemes. Develop insights into preventing workplace discrimination and ensuring health and safety. Acquire skills in managing dismissals, addressing grievances, and understanding employment tribunals. Why choose this Certificate in Employment Law Training at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Certificate in Employment Law Training at QLS Level 3 course for? Individuals aspiring to specialize in employment law. HR professionals seeking to enhance their legal knowledge. Managers responsible for overseeing legal compliance in workplaces. Legal practitioners aiming to expand their expertise in employment law. Entrepreneurs needing to understand legal obligations towards employees . Career path HR Manager: £35,000 - £50,000 Legal Advisor (Employment Law): £30,000 - £45,000 Compliance Officer: £25,000 - £40,000 Employee Relations Specialist: £28,000 - £42,000 Health and Safety Manager: £32,000 - £48,000 Data Protection Officer: £30,000 - £55,000 Prerequisites This Certificate in Employment Law Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Basic of Employment Law Basic of Employment Law 00:24:00 Module 02: Legal Recruitment Process Legal Recruitment Process 00:43:00 Module 03: Employment Contracts Employment Contracts 00:25:00 Module 04: Employee Handbook Employee Handbook 00:23:00 Module 05: Disciplinary Procedure Disciplinary Procedure 00:15:00 Module 06: National Minimum Wage & National Living Wage National Minimum Wage & National Living Wage 00:37:00 Module 07: Parental Right, Sick Pay & Pension Scheme Parental Right, Sick Pay & Pension Scheme 00:43:00 Module 08: Discrimination in the Workplace Discrimination in the Workplace 00:39:00 Module 09: Health & Safety at Work Health & Safety at Work 00:19:00 Module 10: Dismissal, Grievances and Employment Tribunals Dismissal, Grievances and Employment Tribunals 00:36:00 Module 11: Workplace Monitoring & Data Protection Workplace Monitoring & Data Protection 00:15:00 Mock Exam Mock Exam - Certificate in Employment Law Training at QLS Level 3 00:20:00 Final Exam Final Exam - Certificate in Employment Law Training at QLS Level 3 00:20:00 Assignment Assignment - Certificate in Employment Law Training at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

In today's workplace, understanding and addressing sexual harassment is crucial to fostering a safe and respectful environment for everyone. Our comprehensive course on Sexual Harassment in the Workplace Awareness is designed to equip you with the knowledge and skills needed to recognize, prevent, and address sexual harassment effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Sexual Harassment in the Workplace Awareness" course, learners will gain a clear understanding of what sexual harassment is and the different forms it can take. They will learn how to identify sexual harassment in their work environment and understand the importance of workplace policies and procedures designed to prevent and address it. The course will also teach effective strategies for dealing with sexual harassment, including how to support victims and handle complaints appropriately. By the end of the course, learners will be equipped with the knowledge and skills needed to contribute to a safe and respectful workplace. Course Curriculum Module 01: What Is Sexual Harassment Module 02: Types of Sexual Harassment Module 03: Recognising Sexual Harassment in the Workplace Module 04: Policies and Procedures Module 05: How to Deal with Sexual Harassment in the Workplace Learning Outcomes: Define sexual harassment in workplace contexts and scenarios. Identify various types of sexual harassment at work. Recognise signs of sexual harassment in workplace settings. Understand workplace policies and procedures addressing sexual harassment. Learn effective methods to handle workplace sexual harassment incidents. Promote a safe and respectful workplace environment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Sexual Harassment in the Workplace Awareness 33:51 1: Module 01: What Is Sexual Harassment 07:15 2: Module 02: Types of Sexual Harassment 06:14 3: Module 03: Recognising Sexual Harassment in the Workplace 06:04 4: Module 04: Policies and Procedures 05:47 5: Module 05: How to Deal with Sexual Harassment in the Workplace 07:31 6: CPD Certificate - Free 01:00 Who is this course for? Employees seeking workplace safety knowledge. Managers needing harassment prevention strategies. HR professionals overseeing workplace conduct. Team leaders fostering respectful environments. Individuals enhancing workplace behaviour awareness. Career path Human Resources Manager Employee Relations Specialist Compliance Officer Workplace Safety Advisor Training and Development Coordinator Equality and Diversity Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your HR skills to the next level? The HR Audit Certificate course is designed to provide you with the knowledge and tools necessary to conduct thorough and effective HR audits. Whether you're an HR professional looking to enhance your expertise or an organization aiming to optimize your HR processes, this course is your gateway to excellence. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This HR Audit Certificate course teaches learners the essentials of HR auditing. You'll start with an understanding of what an HR audit is and why it's important. The course then guides you through the steps of conducting an HR audit, from planning and procedures to execution. You'll learn how to assess recruitment and selection processes to ensure they are effective and fair. Additionally, the course covers how to evaluate employee training and development programs to see if they meet organizational needs. Practical skills in conducting HR audit interviews are included, helping you gather accurate information. You'll also learn how to report your findings clearly and professionally. Finally, the course introduces you to the UK internal audit standards, ensuring your audits meet high-quality benchmarks. This comprehensive course equips you with the knowledge and skills to perform thorough and effective HR audits in any organization. Course Curriculum Module 01: Introduction to HR Audit Module 02: HR Audit Procedures Module 03: Employee Recruitment and Selection Procedure Module 04: Employee Training and Development Process Module 05: HR Audit Interviews Module 06: Reporting HR Audit Outcome Module 07: UK Internal Audit Standards Learning Outcomes Understand key concepts and principles of HR audit procedures. Master techniques for evaluating employee recruitment and selection processes. Analyse the effectiveness of employee training and development programmes. Conduct comprehensive HR audit interviews with stakeholders. Report HR audit outcomes with clarity and precision. Adhere to UK internal audit standards and best practices. CPD 10 CPD hours / points Accredited by CPD Quality Standards HR Audit Certificate 1:49:37 1: Module 01: Introduction to HR Audit 10:49 2: Module 02: HR Audit Procedures 14:14 3: Module 03: Employee Recruitment and Selection Procedure 23:22 4: Module 04: Employee Training and Development Process 14:42 5: Module 05: HR Audit Interviews 13:38 6: Module 06: Reporting HR Audit Outcome 15:34 7: Module 07: UK Internal Audit Standards 16:18 8: CPD Certificate - Free 01:00 Who is this course for? HR professionals aiming to enhance audit skills. Internal auditors seeking HR audit knowledge. Managers overseeing HR processes and compliance. Consultants specialising in HR and internal audits. Students pursuing careers in HR or internal auditing. Career path HR Auditor Internal Auditor Recruitment and Selection Auditor Training and Development Analyst HR Compliance Officer HR Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Scientific information demonstrates that workplace safety and efficiency are paramount. Enrol in our PUWER course and delve into comprehensive modules covering essential aspects of work equipment regulations, selection, functionality, inspection, and maintenance. Equip yourself with the knowledge to ensure the highest standards of safety and compliance.

In today's dynamic job market, proficiency in Employee Hiring and Termination is not just desirable but essential. Understanding the intricacies of the recruitment process, from sourcing candidates to conducting virtual interviews, is pivotal in securing the right talent for organizational success. Equally important is comprehending the nuances of Employee Termination, ensuring legal compliance and maintaining a positive employer brand. The course covers a comprehensive curriculum, including Recruitment Methods, Human Resource Management, and Key Skills in Recruitment, providing a holistic understanding of the hiring process. Moreover, mastering Employee On-Boarding and Termination Procedures enhances one's employability, particularly in the UK job market, where such skills are highly sought after. Professionals equipped with this expertise can expect competitive salaries, with average earnings ranging from £25,000 to £35,000 annually. The increasing demand for skilled individuals in this sector is evident, with a steady rise in job opportunities by 7% annually, highlighting the significance and advantages of undertaking this course for career advancement. Key Features: CPD Certified Employee Hiring and Termination Course Free Certificate from Reed CIQ Approved Employee Hiring and Termination Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction To Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills And Issues In Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction To Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter And Guide Learning Outcomes: Understand recruitment process models for effective hiring strategies. Implement various recruitment methods to attract suitable candidates. Demonstrate knowledge of human resource management principles in recruitment. Identify key skills and address issues in the recruitment function. Utilize virtual interviewing techniques for remote candidate assessment. Execute employee onboarding processes to integrate new hires efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Employee Hiring and Termination 2:09:57 1: Module 01: Introduction To Recruitment Process Model Preview 14:47 2: Module 02: Recruitment Methods 11:48 3: Module 03: Human Resource Management 16:01 4: Module 04: Key Skills And Issues In Recruitment Function 13:35 5: Module 05: Virtual Interviewing 11:27 6: Module 06: Employee On-Boarding 14:46 7: Module 07: Introduction To Employee Termination 17:51 8: Module 08: The Employee Termination Procedure 16:53 9: Module 09: Employee Termination Letter And Guide 11:49 10: CPD Certificate - Free 01:00 Who is this course for? This Introduction to Employee Hiring and Termination course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Employee Hiring and Termination. Moreover, this course is ideal for: HR professionals seeking comprehensive recruitment and termination knowledge. Managers responsible for hiring and terminating employees in their departments. Small business owners needing to understand recruitment and termination procedures. Individuals aspiring to enter HR roles with foundational knowledge. Employees transitioning into HR-related responsibilities within their organisations. Requirements There are no requirements needed to enrol into this Introduction to Employee Hiring and Termination course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Employee Hiring and Termination course. Career path After finishing this Employee Hiring and Termination course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Employee Hiring and Termination are: HR Manager - £35K to 60K/year. Recruitment Consultant - £25K to 45K/year. Talent Acquisition Specialist - £30K to 50K/year. HR Coordinator - £20K to 35K/year. Employee Relations Advisor - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 4 Days 24 CPD hours This course is intended for Application Consultants, Developers, System Administrators, and System Architects Overview Understand the need for an enterprise portalLog on to, navigate, and personalize the portalDescribe the components of SAP Enterprise PortalBuild-up a portal navigation structureAdapt the portal user interface to company specificationsExplain and use the main functions of the SAP Enterprise Portal, Knowledge Management and CollaborationExplain and use the community features of the portal add-ons Forums and WikisExplain and use the SAP Fiori Launchpad on Portal' In this course, students will gain knowledge of the basic fundamentals surrounding the SAP Enterprise Portal. Enterprise Portal Explaining Business Motivations for Portals Describing SAP NetWeaver Explaining the Basics of SAP Enterprise Portal The End User's Perspective Logging On and Navigating in SAP Enterprise Portal Personalizing SAP Enterprise Portal Technical Infrastructure Determining System Requirements Outlining SAP Enterprise Portal's Architecture Portal Platform Content Explaining the Object Model for Portal Content Managing iViews Managing Portal Pages Managing Worksets and Portal Roles Explaining Business Packages Outlining Portal Content Development Tools Translating Portal Content Look and Feel of the Portal Managing Portal Themes Managing Framework Pages Managing Portal Desktops Managing Portal Rules (Rule Collections) Security Aspects Identifying Security Aspects Managing Users and Authentication Options Describing Authorization Concepts Describing Single Sign-On (SSO) Evaluating Network Security Knowledge Management (KM) Outlining Knowledge Management (KM) Describing Content Management (CM) Functions Using Web Page Composer (WPC) Describing Search and Classification (TREX) Enterprise Workspaces Explaining Enterprise Workspaces Managing Personal Workspaces Managing Shared Workspaces Collaboration Outlining Collaboration Functions Using Forums Using Wikis Fiori Launchpad on the Portal Outlining SAP Fiori Launchpad on Portal Additional course details: Nexus Humans SAPEP SAP Enterprise Portal - Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAPEP SAP Enterprise Portal - Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Healthcare is a sector where medical knowledge is necessarily in focus. The management system shall take this into account when determining the approaches applied. Knowledge management of the clinical processes is the general approach for operational application of medical knowledge. Maintaining medical knowledge is a requirement related to personal competence for the staff of the organization. Systematic approaches to develop and maintain medical knowledge are requirements related to resource management. – BS EN 15224:2016