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Are you looking to enhance your Leadership and People Management skills? If yes, then you have come to the right place. Our comprehensive course on Leadership and People Management will assist you in producing the best possible outcome by mastering the Leadership and People Management skills. The Leadership and People Management course is for those who want to be successful. In the Leadership and People Management course, you will learn the essential knowledge needed to become well versed in Leadership and People Management. Our Leadership and People Management course starts with the basics of Leadership and People Management and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership and People Management course is intuitive and easy to understand. Why would you choose the Leadership and People Management course from Compliance Central: Lifetime access to Leadership and People Management course materials Full tutor support is available from Monday to Friday with the Leadership and People Management course Learn Leadership and People Management skills at your own pace from the comfort of your home Gain a complete understanding of Leadership and People Management course Accessible, informative Leadership and People Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Leadership and People Management bundle Study Leadership and People Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Leadership and People Management Course Improve your chance of gaining in demand skills and better earning potential by completing the Leadership and People Management Leadership and People Management Curriculum Breakdown of the Leadership and People Management Course Module 01: Introduction Prof. Paul Course Intro Leadership & Management PROMO Module 02: Leadership Training Leadership Skills Training Leadership Tips & Strategies Part 1 Leadership Tips & Strategies Part 2 Module 03: Management Training Management Skills Training Management Stats & Beginning Concepts Management Tips & Strategies Part 1 Management Tips & Strategies Part 2 Management Tips & Strategies Part 3 Module 04: Culture Training Creating A Great Culture Module 05: Teamwork Training Teamwork - Create High-Performance Teams Teamwork Tips & Strategies Part 1 Teamwork Tips & Strategies Part 2 Teamwork Tips & Strategies Part 3 Module 06: Business Culture Training Job Culture Stats & Beginning Concepts Business Culture Tips & Strategies Part 1 Business Culture Tips & Strategies Part 2 Business Culture Tips & Strategies Part 3 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership and People Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership and People Management. It is also great for professionals who are already working in Leadership and People Management and want to get promoted at work. Requirements To enrol in this Leadership and People Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership and People Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership and People Management. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

11 in 1 "Management Skills - Team Leadership Skills" Bundle only at £53 Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Management Skills - Team Leadership Skills bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Management Skills - Team Leadership Skills bundle will help you stay ahead of the pack. Throughout the Management Skills - Team Leadership Skills programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Management Skills - Team Leadership Skills course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Management Skills - Team Leadership Skills Bundle Consists of the following Premium courses: Course 01: Operations Management Course 02: Diploma in Lean Leadership and Change Management Course 03: Motivation Skills Course 04: Delegation Skills Course 05: Giving and Receiving Feedback Course 06: People Management Skills Level 3 Course 07: Performance Management Course 08: Coaching Leaders for Success Course 09: Dealing With Difficult People Training Course Course 10: Decision Making and Critical Thinking Course 11: Time Management Training Enrol now in Management Skills - Team Leadership Skills to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Management Skills - Team Leadership Skills expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Operations Management Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Management Skills - Team Leadership Skills bundle. Requirements This Management Skills - Team Leadership Skills course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Management Skills - Team Leadership Skills) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learn how to use culture for enhancing the employee performance with the Lean Leadership and Change Management Diploma course. The course is designed to teach you Lean leadership and change management. A lean leader will change the way your thinking and the way you lead your organisation. Lean leadership is the approach that teaches you how to improve the overall performance of your organisation by bringing change in its culture. You will learn about the lean culture and lean leadership. The course illustrates the history of lean, the essential principles and practices, and the fundamental functions of the lean leader. There are two ways of lean implementation. You can change and redesign the whole process, or you may acquire the habits of problem-solving and continuous improvement. The course covers these two processes and helps you to choose the right methods for you. The purpose of the course is to prepare you for applying the lean leadership approach of lean culture in your organisation. Who is this Course for? Lean Leadership and Change Management Diploma is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Assessment: This course does not involve any MCQ exams. Students need to answer 3 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Course Curriculum Introduction Why 00:04:00 What 00:04:00 Curriculum 00:05:00 How 00:04:00 What is Culture 00:06:00 Culture Drivers 00:08:00 Resources 00:05:00 Activity 1 00:03:00 The House of Lean House of Lean 00:03:00 Evolution 00:04:00 Shingo 00:09:00 Honda 00:09:00 Activity 2 00:02:00 Lean Culture Principles & Practices JIT 00:07:00 Kanban 00:08:00 Continuous Improvement and Leadership 00:04:00 Waste Intro 00:10:00 Forms of Waste 1 00:06:00 Management Waste 00:07:00 Activity3 00:02:00 Scientific Method 00:07:00 Gemba Walk 00:06:00 Heijunka 00:05:00 Visual Display 00:07:00 Activity 4 00:02:00 Kaizen 00:06:00 The Job of the Lean Leader - To Challenge and To Serve Lean Leadership Intro 00:07:00 The Mind of the Lean Leader 00:04:00 The Mind of the Lean Leader - Transitions 00:07:00 Lean Leadership1. External Challenge 00:05:00 Lean Leadership 2. Internal Challenge 00:06:00 Activity 5 00:02:00 Lead WSA 00:02:00 Be the Model 00:03:00 Coach Others 00:07:00 Motivation 00:04:00 Reinforce Your Strategy 00:04:00 Activity 6 00:01:00 Intrinsic Reinforcement 00:08:00 Getting to Lean - Designing the System for a New Culture Paths to Lean 00:05:00 How You Change 00:03:00 Design Thinking 00:08:00 Design Process 00:08:00 Capability Analysis 00:05:00 Charter 00:05:00 Activity 7 00:02:00 Design Team 00:06:00 Discovery 00:06:00 Discover the Process 00:07:00 Dream 00:07:00 Design technical 00:07:00 Design Structure 00:08:00 Social Design 00:06:00 Activity 8 00:03:00 VON Case Study 00:10:00 WSA Summary 00:04:00 Activity 9 00:02:00 The Habits of Continuous Improvement - The Team Kata Why Teams 00:06:00 Types of Teams 00:06:00 Team Charter 00:05:00 Team Maturity 00:05:00 Team Roles and Responsibilities 00:05:00 Team Agenda 00:05:00 Activity 10 00:02:00 Facilitation 1 00:06:00 Facilitation 2 00:04:00 Team Scoreboard 00:07:00 Activity 11 00:01:00 Map Team's Work 00:03:00 Attitudes 00:05:00 Five Whys 00:03:00 PDSA 1 00:04:00 PDSA 2 00:04:00 PDCA example 00:01:00 Activity 12 00:01:00 A3 00:05:00 Standard Work 00:05:00 Leader Standard Work 00:04:00 Activity 13 00:02:00 Summary 00:03:00 Resource Materials Resource Materials : Lean Leadership and Change Management Diploma 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Free Level 4 QLS Endorsed Certificate | CPD Accredited | 120 CPD Points | Advanced Learning Materials | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 180 CPD Points | Lifetime Access

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Get ready for an exceptional online learning experience with the Project Management, Operation Management, People Management, Leadership & Cost Control bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Project Management, Operation and People Management, Leadership & Cost Control is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Project Management package has something for everyone. As part of this package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Project Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Certified Project Manager Project Management Training Practical Project Management Operations Management People Management Diploma Leadership and Management Course Finance and Budgeting Diploma Financial Wellness: Managing Personal Cash Flow Introduction to Manufacturing Accounting: Project Costing Cost Control & Project Scheduling Xero Accounting and Bookkeeping Training Xero Projects & Job Costing Diploma in Lean Process and Six Sigma Change Management Dealing With Difficult People Training Course Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Project Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Project Management Bundle. Build a strong knowledge base in your chosen course via thisBundle. Benefit from the flexibility and convenience of online learning. With the Project Management package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Project Management, Operation and People Management, Leadership & Cost Control, a rich anthology of 20 diverse courses. Each course in the Project Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Project Management, Operation and People Management, Leadership & Cost Control bundle offers you the flexibility and convenience to learn at your own pace. Make the Project Management package your trusted companion in your lifelong learning journey. CPD 215 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Project Management, Operation Management, People Management, Leadership & Cost Control bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Project Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Getting Started The ILM Level 3 Certificate in Principles of Leadership and Management course is designed specifically for individuals who are new to or interested in entering the field of junior management. This comprehensive course provides you with the foundational skills and knowledge required to effectively manage responsibilities associated with leadership and management roles. By enrolling in this course, you will have the opportunity to develop essential competencies that will not only help you navigate the challenges of management, but also help you in your personal growth as leaders. The course provides a solid platform for junior managers to confidently embark on their professional journey. You will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals through an extensive selection of units. Key Benefits For Learners Gain a strong foundation in organising, managing, and motivating teams Boost your confidence in your role performance Learn tools and techniques for leadership development Obtain a national qualification to acknowledge your abilities and experience For Organisations Effective and confident managers Better communication, increased productivity and motivated teams Proven skills: Managers will demonstrate the ability to apply their new skills to drive success in your organisation Key Highlights This qualification is designed for new and aspiring junior managers who need to lead people through organisational change, budget cuts and other pressure. It is suitable for both part-time and full-time learners. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The ILM Level 3 Principles of Leadership and Management can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 3 Certificate in Principles of Leadership and Management course is aimed at individuals who want to gain a foundational understanding of leadership and management principles. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a team leader or junior manager or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Why gain a ILM Qualification? The ILM Level 3 Certificate in Principles of Leadership and Management course is designed for individuals who want to gain a foundational understanding of leadership and management principles. The course starts with a single mandatory unit which focuses on getting and using information to make effective decisions and find solutions to problems You may then choose optional units from Levels 2, 3 and 4 according to your needs and skills to help your formal career development. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Certificate in Coaching and Mentoring ILM Level 3 Diploma in Leadership and Management ILM Level 4 Award, Certificate or Diploma in Management. ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Developing Yourself as a Team Leader Reference No : 8606-200 Credit : 1 || TQT : 10 UNIT2- Improving Performance of the Work Team Reference No : 8606-201 Credit : 1 || TQT : 10 UNIT3- Planning and Monitoring Work Reference No : 8606-202 Credit : 2 || TQT : 20 UNIT4- Working Within Organisational and Legal Guidelines Reference No : 8606-206 Credit : 1 || TQT : 10 UNIT5- Understanding Change in the Workplace Reference No : 8606-209 Credit : 2 || TQT : 20 UNIT6- Understanding How to Manage Remote Workers Reference No : 8606-338 Credit : 2 || TQT : 20 UNIT7- Understanding Good Practice in Workplace Coaching Reference No : 8606-339 Credit : 3 || TQT : 30 UNIT8- Understanding Good Practice in Workplace Mentoring Reference No : 8606-340 Credit : 3 || TQT : 30 UNIT9- Leading and Motivating a Team Effectively Reference No : 8606-341 Credit : 2 || TQT : 20 UNIT10- Understanding Conflict Management in the Workplace Reference No : 8606-312 Credit : 1 || TQT : 10 UNIT11- Understanding Stress Management in the Workplace Reference No : 8606-313 Credit : 1 || TQT : 10 UNIT12- Understanding Recruitment and Selection of New Staff in the Workplace Reference No : 8606-315 Credit : 2 || TQT : 20 UNIT13- Managing Workplace Projects Reference No : 8606-320 Credit : 2 || TQT : 20 UNIT14- Understanding Health and Safety in the Workplace Reference No : 8606-321 Credit : 2 || TQT : 20 UNIT15- Understanding Security Measures in the Workplace Reference No : 8606-337 Credit : 2 || TQT : 20 UNIT16- Solving Problems and Making Decisions Reference No : 8606-300 Credit : 2 || TQT : 20 UNIT17- Understanding Innovation and Change in an Organisation Reference No : 8606-301 Credit : 2 || TQT : 20 UNIT18- Planning Change in the Workplace Reference No : 8606-302 Credit : 2 || TQT : 20 UNIT19- Understanding Leadership Reference No : 8606-308 Credit : 2 || TQT : 20 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.