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Duration 4.5 Days 27 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge of business skills. Overview Upon successful completion of this course, students will be able to communicate and work effectively in a business environment. In this course, students will learn about all different aspects of business skills needed be effective in an office environment. Accessing PDF Documents Open a PDF Document Browse a PDF Document Creating & Saving PDF Documents Create and Save a PDF Document from an Existing Document Create a PDF Document from a Web Page Combine Multiple PDF Documents Navigating Content in a PDF Document Perform a Search in a PDF Document Search Multiple PDF Documents Work with Bookmarks Create Links and Buttons Modifying PDF Documents Manipulate PDF Document Pages Edit Content in a PDF Document Add Page Elements Reviewing PDF Documents Add Comments and Markup Compare PDF Documents Initiate and Manage a Review Converting PDF Files Reduce the File Size of a PDF Document Optimize PDF Files Convert and Reuse PDF Document Content Customizing the Acrobat XI Pro Workspace Customize the Toolbars Customize the Tool Sets Creating PDFs from Technical Documents Create PDF Documents Using Autodesk AutoCAD Measure Technical Drawings Enhancing PDF Documents Embed Multimedia Enhance PDF Document Accessibility Securing PDF Documents Manage the Security of PDF Documents Validate PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Accessing & Navigating SharePoint Team Sites Access SharePoint Sites Navigate SharePoint Sites Working with Documents, Content, & Libraries Upload Documents Search for Documents and Files Working with Lists Add List Items Modify List Items Configure List Views Filtering and Grouping with List Views Configuring Your SharePoint Profile Update and Share Your Profile Information Share and Follow SharePoint Content Creating a Blog Integrating with Microsoft Office Access and Save SharePoint Documents with Microsoft Office Manage Document Versions through Office 2013 Accessing SharePoint Data from Outlook 2013 Working Offline & Remotely with SharePoint Synchronize Libraries, Sites, and MySite and Working Offline Working from a Mobile Device Creating a New Site Create a Site Change the Look and Feel of Your SharePoint Site Adding & Configuring Libraries Configure Document Library for Your SharePoint Team Site Configure the Site Assets Library for Your SharePoint Site Add and Configure a Wiki for Your SharePoint Site Adding & Configuring Lists Add an Announcement List Add and Configure a Task List Add and Configure Contact and Calendar Lists Add and Configure a Blog Subsite Add and Configure a Custom List to your SharePoint Site Customize List Forms Configuring Site Settings, Navigation, & Search Configure Site Search Options Configure Site Administration Settings Configure Site Organization and Navigation Assigning Permissions & Access Rights Sharing Sites and Setting Site Permissions Secure Lists, Libraries, and Documents Configure Content Roll-Up, Summary Links, & Site Map Add and Configure the Content Search Web Part Add and Configure the Relevant Documents Web Part Identifying Nouns, Pronouns, & Verbs Identify Nouns Identify Pronouns Identify Verbs Identifying Adjectives & Adverbs Use Adjectives Use Adverbs Indentifying Prepositions, Conjunctions, and Interjections Use Prepositions Use Conjunctions Use Interjections Identifying Rules Monitor Sentences Monitor Modifiers Avoid Common Errors Identifying Correct Punctuation Use Parentheses Correctly Use Commas, Semicolons, and Quotation Marks Use Numbers, Symbols, and Capitalization Correctly Identifying Sentence Fragments, Run-Ons, and Comma Splices Identify Sentence Fragments Identify Run-ons, Comma Splices, and Solutions Improving Word Choices Identify Commonly Misused Words Identify Synonyms, Antonyms, and Homonyms Building Effective Sentences Identify the Goal Consider the Audience Consider the Context Editing Effectively Use Correct Spelling Achieve Clarity Avoiding Hypercorrections Avoid Hypercorrections Achieve Simplicity Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Working with Words Spelling Grammar Creating a Cheat Sheet Constructing Sentences Parts of a Sentence Punctuation Types of Sentences Creating Paragraphs The Basic Parts Organization Methods Writing Meeting Agendas The Basic Structure Choosing a Format Writing the Agenda Writing E-Mails Addressing Your Message Grammar and Acronyms Writing Business Letters The Basic Structure Choosing a Format Writing the Letter Writing Proposals The Basic Structure Choosing a Format Writing the Proposal Writing Reports The Basic Structure Choosing a Format Be guided by the: The purpose of the report The seniority of your readers Writing the Report Other Types of Documents Requests for Proposals Projections Executive Summaries Business Cases Proofreading & Finishing A Proofreading Primer How Peer Review Can Help Printing and Publishing Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations E-Mail Basics E-mail characteristics Writing online versus on paper Understanding the advantages and disadvantages of e-mail Understanding the cultural significance of e-mail E-mail programs Using an e-mail program to send e-mail When to use e-mail Communicating by e-mail Understanding when to avoid using e-mail Writing an e-mail message Using the MAIL acronym E-Mail Policies Company policies Avoiding improper e-mail messages Ensuring employee compliance to e-mail policies Copyright laws, viruses, and liability Avoiding copyright infringement Avoiding viruses Identifying e-mail liability E-Mail Features & Security Features of an e-mail program Using attachments Using priority labels and signature files Features of an e-mail program Using attachments Using priority labels and signature files Discussing e-mail program options Securing e-mail Usi Additional course details: Nexus Humans Business Applications training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Applications course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for IS Security Owners Security Officers Ethical Hackers Information Owners Penetration Testers System Owners and Managers Cyber Security Engineers Overview Upon completion, the Certified Professional Ethical Hacker candidate will be able to competently take the C)PEH exam. To protect an information system you need to be able to see that system through the eyes of the attacker.ÿThe Certified Professional Ethical Hackerÿcertification course is the foundational training to Mile2?s line of penetration testing courses because it teaches you to think like a hacker.ÿ Therefore, you can set up dynamic defenses to prevent intrusion. First, you will learn the value of vulnerability assessments.ÿ Then, you will discover how to use those assessments to make powerful changes in an information system?s security. Additionally, you will learn how malware and destructive viruses function and how to implement counter response and preventative measures when it comes to a network hack. Course Introduction Introduction to Ethical Hacking Linux Fundamentals Protocols Cryptography Password Cracking Malware Security Devices Information Gathering ? Passive Reconnaissance Social Engineering Active Reconnaissance Vulnerability Assessment Network Attacks Hacking Servers Hacking Web Technologies Hacking Wireless Technologies Maintaining Access and Covering Tracks

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Duration 2.5 Days 15 CPD hours This course is intended for This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support. Overview Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices. In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety. Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures

Duration 2 Days 12 CPD hours This course is intended for Data Protection OfficersData Protection ManagersAuditorsLegal Compliance OfficersSecurity ManagerInformation ManagersAnyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they?ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure their place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Common Principles and Approaches to Privacy This unit includes a brief discussion about the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles. Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors. Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards, and threats/ vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM). Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit focuses on the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children?s online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices. Canadian Legal Framework This unit provides an introduction to the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Private-sector Privacy Laws This unit focuses on the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Public-sector Privacy Laws This unit highlights key concepts and practices related to the collection, retention, use, disclosure and disposal of personal information by federal, provincial and territorial governments. Health Information Privacy Laws This unit touches on the applicability and purpose of health information privacy laws. Private-sector Compliance Practices This unit delves into the components that make up compliance regulations, including Generally Accepted Privacy Principals and security breach notification, and also examines compliance track records and Federal Commissioner Findings. Public-sector Compliance Practices This unit presents the various methods that can be implemented for compliance in the public sector, such as privacy impact assessments and data sharing agreements. In addition, it discusses the challenges presented by digital information exchanges, as well as non-legislative considerations. Health-sector Compliance Practices This unit covers the issues presented with digital compliance in the health sector. Additional course details: Nexus Humans Certified Information Privacy Professional (CIPP/CAN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Information Privacy Professional (CIPP/CAN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with at least one year of experience in implementing IT security technologies (Network, Applications, and Systems). Overview This course will enable students to configure, monitor, manage, and optimize the SonicWall Network Security firewall appliances running the new SonicOS 7 to effectively defend against limitless network and cyberthreats and implement SonicWall Boundless Cybersecurity safeguards for seamless protection. Upon completion of the course, students will be able to configure the SonicWall firewall for Secure and Remote Connectivity, Network Optimization, and Advanced Threat Protection. The SonicWall Network Security Administrator (SNSA) for SonicOS 7.0curriculum provides students the required background, knowledge, and hands-on experience to begin designing, implementing, and troubleshooting SonicWall Network Security products. SonicOS 7 is SonicWall?s brand new and most advanced security operating system and is at the core of its latest physical and virtual firewalls, including models from the TZ, NSv, NSa and NSsp Series. SonicOS 7.0 features advanced security, simplified policy management, and critical networking and management capabilities for distributed enterprises and small- to medium-sized businesses with SD-branch support. Course Outline Setting up Basic Firewall Components Unified Threat Management Secure Access Deep Packet Inspection for SSL (DPI-SSL) Content Filtering Services Application Control Scalability and Reliability SD-WAN High Availability Troubleshooting Tools

Duration 2 Days 12 CPD hours This course is intended for Enterprise network system installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Identify the various network elements of the Cisco SD-WAN solution. Deploy WAN Edge routers. Create templates to aid in the deployment and operation of the Cisco SD-WAN network. Configure and verify Cisco SD-WAN overlay routing. Create simple policies to control traffic flow through the Cisco SD-WAN fabric. The Cisco SD-WAN Operation and Deployment (SDWFND) v2.0 course provides a comprehensive overview of the Cisco© Software-Defined WAN (SD-WAN) solution and Cisco SD-WAN components such as vManage, vSmart and vBond.You will learn how to deploy, manage, and operate a secure, programmable, and scalable SD-WAN fabric using IOS XE Cisco SD-WAN products. The course also covers how to configure, operate, and monitor overlay routing across the Cisco SD-WAN network. In addition, you will learn about data and control policies, and how to deploy Quality of Service (QoS) and Direct Internet Access (DIA) in the SD-WAN overlay network.The course will allow you to earn 16 Continuing Education (CE) credits toward recertification. Course Outline Cisco SD-WAN Solution Components Cisco SD-WAN Network Deployment Cisco SD-WAN Configuration Management Cisco SD-WAN Overlay Routing Cisco SD-WAN Policies