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Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Tired of browsing and searching for a Property Management Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Property Management Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Property Management Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Property Management Training and help you along your learning journey. Advanced audio-visual learning modules of these Property Management Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Property Management Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Property Management Training Bundle Consists of the following Premium courses: Course 01: Property Management Course 02: Property Development Diploma Course 03: Property & Estate Agent Course 04: Social Housing and Tenant Management Level 2 Course 05: Property Law and Legislation Course 06: Understanding Wills and Probate Laws - Level 2 Course 07: Construction Industry Scheme (CIS) Course 08: Capital Budgeting & Investment Decision Rules Course 09: Level 3 Tax Accounting Course 10: Customer Relationship Management Course 11: Digital Marketing and Advertising Level 3 Course 12: Sales: Psychology of Customers Course 13: Business Writing Course 14: Effective Communication Skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Property Management Trainingexpertise and essential knowledge, which will assist you in reaching your goal. Enrol now in Property Management Training to advance your career, and use the premium study materials from Apex Learning. CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Property Management Training bundle. Requirements Our Property Management Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
***24 Hour Limited Time Flash Sale*** Safeguarding - CPD Accredited Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Safeguarding - CPD Accredited Training Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Safeguarding - CPD Accredited Training bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Safeguarding - CPD Accredited Training today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Safeguarding - CPD Accredited Training course materials Get instant access to this Safeguarding - CPD Accredited Training course Learn Safeguarding - CPD Accredited Training from anywhere in the world 24/7 tutor support with the Safeguarding - CPD Accredited Training course. Start your learning journey straightaway with our Safeguarding - CPD Accredited Training Training! Safeguarding - CPD Accredited Training premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Safeguarding - CPD Accredited Training is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Safeguarding - CPD Accredited Training course. After passing the Safeguarding - CPD Accredited Training exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Safeguarding - CPD Accredited Training course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Safeguarding - CPD Accredited Training skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Safeguarding - CPD Accredited Training doesn't require prior experience and is suitable for diverse learners. Career path This Safeguarding - CPD Accredited Training bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
20 in 1 Exclusive Health & Social Care Bundle Give a compliment to your career and take it to the next level. This Health & Social Care bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Health & Social Care skills for your next job or elevate your skills for your next promotion, this Health & Social Care bundle will help you stay ahead of the pack. Throughout the Health & Social Care programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Health & Social Care course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Health & Social Care Bundle Consists of the following Premium courses: Course 01: Health and Social Care Level 2 Course 02: Healthcare Assistant Training Course 03: Social Care and Health Care Safeguarding for Vulnerable Adults Course 04: Safeguarding Children Level 3 Course 05: Public Health Course 06: Medical Law Course 07: Mental Health with Positive Psychology Course 08: Safe Handling of Medicines Course 09: COSHH Awareness Level 3 Course 10: Understanding Nutrition and Health Level 4 Course 11: Childcare and Nutrition Course 12: GDPR in Healthcare Course 13: Social and Emotional Development for Early Childhood Course 14: Understanding Autism Awareness and Diagnosis Level 2 Course 15: Care Certificate in Child Development, Psychology and Protection Course 16: Adult Nursing Diploma Course 17: Psychology & Treatment of Addiction Course 18: English for Healthcare Course 19: Health, Safety & Laws at Workplace | Online Course Course 20: Communication Skills in Health and Social Care Enrol now in Health & Social Care to advance your career, and use the premium study materials from Apex Learning. The Health & Social Care bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Health & Social Care expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Health & Social Care from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Health and Social Care Level 2: Previously it was £10) CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Health & Social Care bundle. Requirements This Health & Social Care course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the Health and Social Care Level 2 course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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***24 Hour Limited Time Flash Sale*** Complete Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive The Complete Project Management Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our The Complete Project Management Course bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in The Complete Project Management Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this The Complete Project Management Career Bundle: Course 01: Project Management Masterclass Course 02: Self Confidence & Self Esteem Training Course 03: Coaching and Mentoring Course 04: Critical Thinking & Problem Solving Course 05: Workplace Managerment Training Course 06: Goal Setting & Accomplishment Course 07: Strategic Planning Process Course 08: Six Sigma & Lean Process Course 09:Conflict Management and Crucial Communications Course 10: Corporate Finance Course 11: Change Management Course 12: Decision Making in High Stress Course 13: Communication SKills Masterclass Course 14: Diploma in Management Skills Course 15: Office Skills Course 16: Supervisor Training and Employee Management Course 17: Compliance Manager Course 18: Managing Budgets Course 19: Leadership Styles Course 20: Virtual Team Building & Management Course 21: Business Analysis Course 22: HR and Payroll Administrator Course Course 23: Business Law Course 24: Leadership & People Management Course 25: Ethical Leadership Principles Course 26: Recruitment Consultant Diploma Course 27: Recruitment and Selection Course 28: Organizational Behaviour, HR and Leadership Course 29: People Management Skills Level 3 Course 30: Stress Management Training With The Complete Project Management, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. 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Anyone passionate about The Complete Project Management Fundamentals Course Requirements This The Complete Project Management Fundamentals Course doesn't require prior experience and is suitable for diverse learners. Career path This The Complete Project Management Fundamentals Course bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.
Adult Nursing Course Did you know? The UK needs over 50,000 additional nurses by 2030. Now is your chance to be part of a vital profession, making a life-changing difference for adults daily. Our comprehensive Adult Nursing course equips you with the knowledge, skills, and confidence to thrive in this rewarding field. At the beginning of the course, you will grasp adult nursing concepts, duties, responsibilities, and the skills nurses need to excel. Our Adult Nursing Course will introduce you to the various healthcare settings where adult nurses work, including general hospitals, dental clinics, and specialized care homes. Plus, you will learn about legal and ethical aspects, professional standards, and best practices in healthcare. Additionally, you will clearly understand the immune system, its function, and how nurses can support its optimal functioning. Moreover, our course will help you to develop expertise in medication administration, ensuring accurate and safe delivery for optimal patient care. After completing the Adult Nursing Course, you will have excellent communication skills to help you deal with your patients effectively. As you move through the course, you will learn how to effectively manage patient rest, mobility, and pain, ensuring their comfort and well-being. Furthermore, this Adult Nursing Course will teach you the strategies to manage patients' rest and sleep and address mobility and immobility challenges. Finally, this course will educate you about the oxygenation process to support patience efficiently at critical times. Enrol in our Adult Nursing Course today and take the first step toward a brighter future in healthcare! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Nursing Introduction to Nursing 00:17:00 Module 02: Working in Different Healthcare Settings Working in Different Healthcare Settings 00:15:00 Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Legal, Standards and Professional Aspects of Ethical Practice Part - 1 00:52:00 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Legal, Standards and Professional Aspects of Ethical Practice Part - 2 00:50:00 Module 05: Effective Communication in Nursing Effective Communication in Nursing 00:47:00 Module 06: Health and Safety in Nursing Health and Safety in Nursing 00:47:00 Module 07: Hygiene in Nursing Hygiene in Nursing 00:30:00 Module 08: Infection Control Infection Control 00:57:00 Module 09: Asepsis in Nursing Asepsis in Nursing 00:16:00 Module 10: Medication Administration in Nursing Medication Administration in Nursing 00:18:00 Module 11: Adult Care in Different Life Stages Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing Understanding the Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing Oxygenation in Nursing 00:25:00