4550 Courses delivered Online

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! There's an old saying: 'Advertising is what you pay for; publicity is what you pray for.' It's time for you to stop praying for publicity and learn the skills needed to build, maintain and manage the reputation of your clients using all forms of media and communication. This Advanced Diploma in Public Relation at QLS Level 7 course is Endorsed by The Quality Licence Scheme Accredited by CPDQS (with 200 CPD points) You will learn everything from the basics of working as a public relations officer to handling PR crises like a pro. Each lesson is structured, and the course is made in a way that answers all your Public Relation related questions. You will get everything you need all in one place. Learning Outcome of this PR : Public Relation course: Grasp the core concepts of public relations Learn about the PR techniques like storytelling, public speaking, body language etc Develop the skills to manage a culturally diverse team Build the expertise for crisis management and handling defamation issues Understand the techniques of perforation evaluation and performance reporting Start your learning journey with this Level 7 Diploma in PR: Public Relation course straight away and take a step forward in securing a better future! The course is entertaining and packed with step-by-step lessons on: Module 01: Introduction Provides an overview of public relations, its importance, and the role it plays in organizational success. Module 02: Concepts Explores fundamental PR concepts, including communication strategies and media relations. Module 03: Management and Organisation of Public Relations Covers the structure, management, and organization of PR departments and agencies. Module 04: Public Relations Tactics and Research Focuses on various PR tactics and the importance of research in developing effective strategies. Module 05: Major Fields of PR Practice Part I Introduces key areas of PR practice, such as media relations and corporate communications. Module 06: Major Fields of PR Practice Part II Continues exploring major PR fields, including crisis management and community relations. Module 07: Social Media and PR Examines the role of social media in PR and strategies for effective online engagement. Module 08: Public Speaking Teaches essential public speaking skills for delivering impactful and persuasive messages. Module 09: Power of Storytelling Explores the importance of storytelling in PR to create compelling and relatable narratives. Module 10: Becoming an Influencer Focuses on building personal influence and leveraging it for PR success. Module 11: Importance of Body Language Covers how body language can impact communication and perception in PR. Module 12: Implementing CSR Discusses the role of corporate social responsibility (CSR) in PR and its implementation. Module 13: Performance Evaluation and Performance Reporting Explains methods for evaluating PR performance and reporting results to stakeholders. Module 14: Introduction to Cross-Cultural Awareness Introduces the basics of cross-cultural awareness and its importance in global PR. Module 15: Cross-Cultural Communication Teaches effective communication strategies for engaging with diverse cultural groups. Module 16: Corporate Cross-Cultural Awareness Focuses on building cross-cultural awareness within corporate settings for better PR practices. Module 17: Cultural Values Explores different cultural values and how they influence communication and PR strategies. Module 18: Working with and Managing a Culturally Diverse Team Covers best practices for managing and collaborating with culturally diverse teams. Module 19: Defamation Explains the legal aspects of defamation and how to manage and prevent reputational damage. Module 20: Crisis Management Teaches strategies for managing PR crises and maintaining organizational reputation. Module 21: Media Regulatory Bodies Provides an overview of media regulatory bodies and their impact on PR practices. Module 22: Ethics & Professionalism in Public Relations Discusses ethical considerations and professional standards in the PR industry. Module 23: Decision-Making with Critical Thinking Enhances decision-making skills using critical thinking techniques for effective PR strategies. Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Advanced Diploma in Public Relation at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 200 CPD hours / points Accredited by CPD Quality Standards Module 01 - Introduction 12:45 1: Introduction to Public Relations Preview 12:45 Module 02 - Concepts 14:29 2: Concepts of Public Relations 14:29 Module 03- Management and Organisation of Public Relations 10:21 3: Management and Organisation of Public Relations 10:21 Module 04 - Public Relations Tactics and Research 16:35 4: Public Relations Tactics and Research 16:35 Module 05 - Major Fields of PR Practice Part I 14:09 5: Major Fields of Public Relations Practice Part I 14:09 Module 06 - Major Fields of PR Practice Part II 14:25 6: Major Fields of Public Relations Practice Part II 14:25 Module 07: Social Media and PR 13:22 7: Social Media and PR 13:22 Module 08: Public Speaking 12:35 8: Public Speaking 12:35 Module 09: Power of Storytelling 21:27 9: Power of Storytelling 21:27 Module 10: Becoming an Influencer 14:16 10: Becoming an Influencer 14:16 Module 11: Importance of Body Language 10:49 11: Importance of Body Language 10:49 Module 12: Implementing CSR 11:37 12: Implementing CSR 11:37 Module 13: Performance Evaluation and Performance Reporting 09:29 13: Performance Evaluation and Performance Reporting 09:29 Module 14: Introduction to Cross-Cultural Awareness 06:51 14: Introduction to Cross-Cultural Awareness 06:51 Module 15: Cross-Cultural Communication 07:24 15: Cross-Cultural Communication 07:24 Module 16: Corporate Cross-Cultural Awareness 07:09 16: Corporate Cross-Cultural Awareness 07:09 Module 17: Cultural Values 06:42 17: Cultural Values 06:42 Module 18: Working with and Managing a Culturally Diverse Team 06:59 18: Working with and Managing a Culturally Diverse Team 06:59 Module 19: Defamation 10:57 19: Defamation 10:57 Module 20: Crisis Management 19:14 20: Crisis Management 19:14 Module 21: Media Regulatory Bodies 19:12 21: Media Regulatory Bodies 19:12 Module 22: Ethics & Professionalism in Public Relations 09:02 22: Ethics & Professionalism in Public Relations 09:02 Module 23: Decision Making with Critical Thinking 14:28 23: Decision Making with Critical Thinking 14:28 Assessment 03:00 24: ASSIGNMENT ON - ADVANCED DIPLOMA IN PUBLIC RELATION AT QLS LEVEL 7 03:00 Order Your Certificate 02:00 25: Order Your CPD Certificate 01:00 26: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This PR : Public Relation course is designed for Anyone with an interest in public relations Individuals who wish to elevate their resume with a valuable skill set Job seekers aspiring to secure a career in the relevant industry Exciting professionals who wish to polish their PR skills Requirements You will not need any prior background or expertise to enrol in this course. Career path Content Creation. Media Relations. Social Media Community. Community Relations. Financial Communications. Spokesperson. Reputation Management. Crisis Management. The average salary for Public Relations jobs is £22,000 to £50,000 per year in the United Kingdom. Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate of completion Digital certificate - £10 Public RelationAdvanced Diploma in Public Relation at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After completing the Advanced Diploma in Public Relation at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery

Masterclass on Stakeholder Engagement for Project Managers Are you navigating a complex landscape of stakeholders, each with unique influences and expectations? This masterclass is designed to empower project managers with practical, proven techniques for identifying, analysing, and engaging stakeholders effectively. Participants will learn how to categorise stakeholders using tools like the Influence/Interest Matrix and Salience Model, and assess engagement levels to craft tailored communication strategies. This masterclass focuses on clear, adaptable communication, backed by insights from real-world project challenges. You’ll gain the skills to turn even the most resistant stakeholders into project allies, ensuring smoother project delivery and stronger stakeholder relationships. Key Takeaways: - Techniques to identify and categorise stakeholders based on influence and interest. - Tools to assess engagement levels and determine the best engagement approach. - Tailored communication strategies to keep stakeholders aligned with project goals. Join me to transform your approach to stakeholder management, moving from managing challenges to building sustainable, strategic partnerships.

Are you interested in making a difference in the lives of individuals affected by dementia, deafness, and epilepsy? Discover new career opportunities and expand your knowledge with our comprehensive bundle on Dementia, Deaf, and Epilepsy Awareness. In the UK, professionals in this field can earn a competitive salary range of £24,000 to £40,000 per year, making it a rewarding career path to pursue. Enrol in our Dementia, Deaf and Epilepsy Awareness bundle today and embark on a fulfilling journey to make a positive impact in the lives of those affected by these conditions. Gain the knowledge and understanding from the three additional courses: Dementia Awareness, Deaf Awareness and Epilepsy Awareness necessary to provide compassionate support and contribute to their well-being. Each course in this Dementia, Deaf and Epilepsy Awareness bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Dementia Awareness Deaf Awareness Epilepsy Awareness Learning Outcomes: Upon completion of this bundle, you will: Understand the causes, symptoms, and effects of dementia, deafness, and epilepsy. Possess effective communication skills to engage and support individuals affected by these conditions. Recognize the importance of person-centered care and create supportive environments for those living with dementia. Be familiar with different communication methods, including British Sign Language (BSL), to interact with deaf individuals. Identify the types and triggers of seizures, and confidently respond to epileptic episodes. Understand the significance of seizure management plans and the role of medication in epilepsy treatment. This bundle consists of three engaging courses designed to equip you with the essential knowledge and understanding needed to support individuals affected by these conditions. The courses included are: Dementia Awareness: Gain a deeper understanding of dementia, its causes, symptoms, and the impact it has on individuals and their families. Explore effective communication strategies, person-centered care approaches, and learn how to create supportive environments for people living with dementia. Deaf Awareness: Develop an awareness and understanding of deafness, its various causes, and its impact on individuals' lives. Discover different communication methods and techniques, including British Sign Language (BSL), that can enhance your ability to interact with deaf individuals and provide appropriate support. Epilepsy Awareness: Acquire knowledge about epilepsy, its types, causes, and common triggers. Learn how to recognise and respond to seizures effectively, ensuring the safety and well-being of individuals experiencing epileptic episodes. Explore the importance of seizure management plans and the role of medication in epilepsy treatment. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking to expand their knowledge and improve their ability to support individuals with dementia, deafness, and epilepsy. Caregivers and family members looking to enhance their understanding of these conditions and provide better care for their loved ones. Individuals interested in pursuing a career in the healthcare or social care sectors, specifically in roles related to dementia, deafness, and epilepsy support. Career path After completing this bundle, you can pursue various career paths, including: Dementia Care Assistant (£17,000 - £22,000/year) Support Worker for Deaf Individuals (£16,000 - £24,000/year) Epilepsy Support Worker (£18,000 - £26,000/year) Mental Health Nurse (£24,000 - £40,000/year) Residential Care Manager (£24,000 - £40,000/year) Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Dementia Awareness absolutely free! Upon finishing Deaf Awareness and Epilepsy Awareness, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! In today's fast-paced and customer-centric business landscape, the demand for highly skilled and empathetic Customer Service Professionals is at an all-time high. Businesses across industries understand that providing exceptional customer experiences is crucial for building brand loyalty, attracting new customers, and ensuring long-term success. Therefore, the role of Customer Service Professionals has evolved into a pivotal position within companies of all sizes. Our comprehensive online course, the Diploma of Customer Service & KYC, is designed to equip you with the skills and knowledge needed to thrive in the dynamic world of customer support. This Diploma in Customer Service Training at QLS Level 4 course is Endorsed by The Quality Licence Scheme Accredited by CPD QS (150 CPD points Why Prefer This Customer Service Coordinator Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS Get a free student ID card with our Customer Service Course Get instant access to this Customer Service course. Learn Customer Service essentials from anywhere in the world Our Customer Service course is affordable and simple to understand Customer Service is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Service course materials Customer Service comes with 24/7 tutor support *** Course Curriculum of Customer Service*** Here is the curriculum breakdown of the Customer Service Coordinator course: Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Introduction to KYC Customer Due Diligence Assessment Process of Customer Service After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Customer Service Coordinator Training at QLS Level 4 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thiscourse is suitable for anyone aspiring to start a career in the relevant field; Also for those who are interested to enrol in further: Certificate in Know Your Customer & Customer Due Diligence Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service (VRQ) Level 2 Certificate in Principles of Customer Service Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD QS Accredited Certificate Digital certificate - £10 Diploma in Customer Services Coordinator Training at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Customer Services Coordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD QS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

🌟 Unlock the Power of Effective Verbal Communication Mastery 🌟   Are you ready to elevate your communication skills and leave a lasting impression in every conversation? Welcome to the transformative journey of our comprehensive online course: 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette'!   MODULE 1: INTRODUCTION Embark on this enriching journey by understanding the fundamental principles of verbal communication. Gain insights into the significance of effective communication in today's interconnected world. Lay the groundwork for success by grasping the nuances of verbal exchanges and their impact on professional relationships. MODULE 2: PREPARATION AND PLANNING Master the art of preparation and strategic planning for every communication endeavor. Discover techniques to organize your thoughts, structure your conversations, and anticipate potential challenges. Learn how meticulous planning can enhance your verbal communication skills and set you apart in any situation. MODULE 3: TELEPHONE TACTICS Dive into the specifics of telephone etiquette and tactics. Uncover the secrets to engaging phone conversations that leave a lasting positive impression. From tone modulation to effective listening, grasp the subtleties that make your telephone interactions impactful and meaningful. MODULE 4: CONCLUSION Synthesize your learnings and embark on your journey towards becoming a verbal communication virtuoso. Summarize key takeaways, consolidate your newfound knowledge, and set actionable goals to implement your skills confidently. Prepare to leave a remarkable mark in every communication scenario.   Join our course now and unlock the potential to: ✨ Navigate professional conversations with finesse ✨ Cultivate impactful verbal communication skills ✨ Enhance your confidence in telephone and conference interactions ✨ Build lasting relationships through effective communication strategies   Don't miss this opportunity to revolutionize your communication prowess. Enroll now in 'Effective Verbal Communication Mastery: Telephone and Conference Etiquette' and witness the transformation in your interactions! Sign up today to embark on a journey toward communication excellence! 🚀📞🌟 Course Curriculum INTRODUCTION Promo Winning Communication Skills for Telephone, Conference Calls 00:00 Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls 00:00 PREPARATION AND PLANNING Never Confuse Personal Phone Use with Business Telephone Use Again 00:00 Why Your Phone is the Best Secret Business App Ever 00:00 Planning Your Successful Phone Environment 00:00 Final Preparation for Your Successful Phone Meetings 00:00 Making Sure Your Phone Passes Your Friend Test 00:00 Planning for Winning Conference Calls 00:00 Look Prime Time Ready for Your Video Calls 00:00 Placing Phone Calls Like the Consummate Professional 00:00 Always Knowing the Best Time to Call Clients and Prospects 00:00 Now You will Never Wake Up a Client in the Middle of the Night 00:00 Answering the Phone so Everybody Knows You are Ready for Business 00:00 No Such Thing As Answering The Phone Too Quickly These Days 00:00 Your Clients Will Never Think You are Screaming At Them Again 00:00 TELEPHONE TACTICS Knowing How to Sound Your Very Best - Every Time 00:00 The Right Way to Put Someone On Hold 00:00 Making Sure They Only Hear the Magic of Your Voice 00:00 Being a Professional to Every Generation, Regardless of Your Own Preferences 00:00 Voicemail That Soothes, Not Angers 00:00 Best Voicemail Messages for Success 00:00 Take 1, Take 2, Take 3 Until You Get It Right 00:00 Never Be Busy for Clients and Bosses Again 00:00 Making Your Phone Disappear At the Perfect Moments 00:00 Tit for Tat and Text for Text 00:00 Better Than the Best Hollywood Goodbyes 00:00 CONCLUSION Conclusion - You Are Now a Master of the Telephone for Every Business Situation 00:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas. This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers. This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Customer Services Course 02: Diploma in Know Your Customer (KYC) Course 03: Diploma in Customer Relationship Management (CRM) Course 04: Customer Service & Environment Course 05: Customer Analytics Training Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry! Why Choose Our Customer Service, KYC & CRM Training Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training course The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support So enrol now in this Customer Service, KYC & CRM Training Today to advance your career! Assessment Process of the Customer Service, KYC & CRM Training Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards. Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Know Your Customer (KYC) Customer Due Diligence - CDD Course 02: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Customer Relationship Management CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer Service Executives Compliance officers CRM managers Marketing professionals Fraud analysts Requirements You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Service Manager - £30,000 to £50,000 KYC Analyst - £25,000 to £40,000 CRM Specialist - £30,000 to £45,000 Customer Insights Analyst - £35,000 to £55,000 Fraud Prevention Specialist - £28,000 to £45,000 Customer Experience Manager - £32,000 to £60,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £29 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Customer Services Co-ordinator Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery

Description: Performance reviews are an essential part of employee development and increasing work efficiency. These meetings help for career planning and outcomes. If you want to know to about conducting these meetings, then this Performance Review Skills Course is perfect for you. In this course, there are several topics: common errors, solutions, performance reviews and management process, setting goals and standards, communication skills, etc. These will help you learn about the importance of having performance review process, improve skills in observing, listening, and ask questions which will make you an expert in this field. Learning Outcomes: The worth of imparting a performance reassess process for the employees Learn the norms to work with your employees to establish a standard and to set goals Skills of observation, sending the feedback, listening, and enquiring questions A worthy interview procedure as well as getting the scope for practice the method within a convenient environment Learn to transform your performance to reevaluate and defend it by a valid mean Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Performance Review Skills Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Performance Review Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Performance Appraisals Done Well 00:15:00 Errors We Make 00:15:00 Types of Performance Reviews 00:30:00 The Performance Management Process 00:15:00 Goals with SPIRIT 00:30:00 The Performance Management Cycle 00:15:00 Setting Standards 00:15:00 Creating a Performance Development Plan 00:15:00 Feedback and Communication 00:15:00 Listening Skills 00:15:00 Communication Strategies 01:00:00 Giving Feedback 00:30:00 Accepting Criticism 00:15:00 Planning the Interview 00:15:00 The Interview 00:30:00 Coaching 00:15:00 Maintaining Performance 00:15:00 Handling Performance Problems 00:30:00 The Part Where Someone Gets Fired 00:15:00 Performance Management Checklists 00:30:00 Mock Exam Mock Exam- Performance Review Skills Course 00:20:00 Final Exam Final Exam- Performance Review Skills Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚀 Unlock Peak Productivity: Master Efficient Task Management with Basecamp! 🚀   Are you drowning in a sea of never-ending tasks, struggling to keep your projects organized and your team on the same page? Say goodbye to chaos and hello to streamlined success with our transformative online course: 'Efficient Task Management Using Basecamp'!   🌟 Why Choose Basecamp? 🌟   Basecamp is the game-changer your workflow needs! This powerful project management tool has revolutionized the way teams collaborate, ensuring seamless communication, and boosting productivity. Our comprehensive course will empower you to harness the full potential of Basecamp, turning it into your ultimate productivity ally.   🚀 What You'll Gain:   1️⃣ Master Basecamp Essentials: Navigate through Basecamp's features with ease. From project creation to task assignment, we've got you covered.   2️⃣ Effective Communication Strategies: Say goodbye to messy email threads! Learn how to centralize communication, ensuring everyone stays in the loop.   3️⃣ Streamlined Task Management: Say hello to efficiency! Discover how to organize tasks, set deadlines, and keep everyone accountable, all within the Basecamp platform.   4️⃣ Collaboration Superpowers: Unleash the true power of teamwork with Basecamp's collaborative features. See how seamless collaboration can elevate your project outcomes.   5️⃣ Time-Saving Tips and Tricks: Work smarter, not harder. Explore time-saving hacks to optimize your workflow and achieve more in less time.   🎓 Why Choose Our Course?   ✅ Expert Guidance: Led by seasoned professionals, our instructors bring real-world experience to the virtual classroom.   ✅ Interactive Learning: Dive into hands-on activities, case studies, and quizzes to reinforce your understanding and make learning fun!   ✅ Lifetime Access: Enjoy unlimited access to course materials, ensuring you can revisit and reinforce your skills whenever you need.   ✅ Community Support: Join our exclusive community of learners. Share insights, ask questions, and network with like-minded individuals.   🔥 Don't Miss Out! 🔥   Transform the way you work, boost your team's efficiency, and elevate your career with 'Efficient Task Management Using Basecamp.' Embrace the future of productivity - Enroll Now!   Ready to revolutionize your workflow? Click the link to join the course and take the first step toward a more efficient, organized, and successful future! 🚀💻✨     Course Curriculum Basic Course Overview 00:00 The Three Versions of Basecamp 00:00 Mobile Installation of Version 2.0 00:00 Customizing Your Profile 00:00 Customizing Basecamp Settings 00:00 Project Creation 00:00 Project Discussions 00:00 To Do Lists 00:00 Project Documents 00:00 Project Management - Discussions 00:00 Project Management - Dates and Content 00:00 Project Notifications 00:00 Project Tracking 00:00 Project Calendars 00:00 Project Participants 00:00 Project Templates 00:00 Project Content 00:00 Project Navigation Shortcuts- Part 1 00:00 Project Navigation Shortcuts - Part 2 00:00 Conclusion 00:00 Advance Introduction and Overview of the Advanced Course 00:00 Working with Basecamp Groups 00:00 Working with Clients 00:00 Working with Outsourcers 00:00 Working with Non Basecamp Users 00:00 Integrating with Microsoft Outlook 00:00 Basecamp and Dropbox With Zapier 00:00 Basecamp and E-Mail Integraton with Zapier 00:00 Basecamp and Google Integration Through Zapier 00:00 Interface Strategy 00:00 Assembling The Team 00:00 Creating Groups 00:00 Creating To Do Lists 00:00 Content and Discussions Set Up 00:00 Creating And Using Templates 00:00 Setting Dates 00:00 Team Assignments 00:00 Tracking and Managing Progress 00:00 Removing and Adjusting Participants 00:00 Conclusion 00:00

Embark on a transformative learning journey with our course, 'Communication & Information Handling in Care,' where the art of communication meets the responsibility of safeguarding sensitive information. In a world where every interaction matters, this course transcends the basics. Module by module, you'll explore the intricacies of effective communication, decoding reactions and mastering the unspoken language of body cues. Barriers to communication become stepping stones as you uncover strategies to overcome them, ensuring seamless connections in the realm of care. Confidentiality takes center stage as you delve into the ethical landscape of records maintenance, emphasizing the significance of trust in care relationships. The course extends beyond theory, guiding you through the practical aspects of information handling, ensuring your skills are not just theoretical but ready to be applied securely in real-world care settings. Join us on this dynamic expedition where communication becomes an art, and information handling transforms into a secure, ethical practice. Learning Outcomes Master the nuances of effective communication in diverse care scenarios. Decode reactions and understand the subtle language of body cues. Overcome barriers to communication, fostering meaningful connections. Navigate the ethical landscape of confidentiality and records maintenance. Demonstrate secure and ethical handling of information in care contexts. Why choose this Communication & Information Handling in Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Communication & Information Handling in Care course for? Aspiring healthcare professionals eager to enhance their communication skills. Current care practitioners seeking a deeper understanding of information ethics. Individuals entering the care sector desiring a comprehensive foundation. Professionals in allied healthcare fields wanting to refine communication strategies. Those keen on mastering the ethical aspects of information handling in care. Career path Clinical Communication Specialist: £35,000 - £50,000 Health Information Manager: £30,000 - £45,000 Patient Advocacy Coordinator: £28,000 - £40,000 Care Quality Assurance Officer: £32,000 - £48,000 Healthcare Information Security Analyst: £38,000 - £55,000 Clinical Governance Advisor: £40,000 - £60,000 Prerequisites This Communication & Information Handling in Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication & Information Handling in Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Communication Introduction to Communication 00:17:00 Module 02: Reactions & Body Language Reactions & Body Language 00:17:00 Module 03: Barriers & How to Overcome It Barriers & How to Overcome It 00:18:00 Module 04: Confidentiality & Records Maintenance Confidentiality & Records Maintenance 00:15:00 Module 05: Handling Information Handling Information 00:17:00 Module 06: Secure Handling of Information Secure Handling of Information 00:18:00