2219 Courses delivered Online

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you passionate about the environment and interested in the sustainable management of forested land? Do you want to learn about the science and art of managing forests in a way that benefits both the environment and human communities? In this one-of-a-kind course, you will explore the complex and dynamic world of forestry from a holistic perspective. You will learn about forestry's ecological, economic, and social aspects and how they are interconnected. Through a series of interactive lectures and readings, you will also learn the principles and practices of forestry and how to manage forests for various purposes, including timber production, recreation, and conservation. As a result, you will gain a deep understanding of the principles and practices of sustainable forestry. With a single payment, you will gain access to Forestry bundle, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Forestry Bundle Package includes: Main Course: Diploma in Forestry at QLS Level 4 10 Additional CPD Accredited Premiums Courses - Course 01: Arboriculture Course 02: Agricultural Science Course 03: Mushroom Growing Course Course 04: Botany Course 05: Gardening and Horticulture Course 06: Understanding of Homesteading Gardening Diploma Course 07: Environmental Health Course 08: Environmental Law Course 09: Land Management Course Course 10: Environment Management Course Learning Outcomes of this Bundle: Acquire a strong understanding of Forestry principles and practices. Develop expertise in forest soil analysis and management. Master the art of forest measurement and surveying techniques. Gain proficiency in silviculture, the science of forest tree cultivation. Comprehend the complexities of forest ecosystems and their conservation. Explore urban forestry strategies for sustainable urban development. Why Choose Our Bundle? FREE Forestry certificate accredited Get a free student ID card with Forestry Training Get instant access to this Forestry course. Learn Forestry from anywhere in the world The Forestry is affordable and simple to understand The Forestry is an entirely online, interactive lesson with voiceover audio Lifetime access to the Forestry course materials The Forestry comes with 24/7 tutor support So enrol now in this Forestry bundle Today to advance your career! Here is the curriculum breakdown of main QLS Course of this Forestry bundle: Diploma in Forestry at QLS Level 4 Introduction to Forestry Forest Soil Forest Menstruation Forest Surveying Silviculture Forest Ecosystem Timber Harvesting (Part One) Timber Harvesting (Part Two) Urban Forestry Assessment Process? After completing an online module from Forestry bundle, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, & the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Forestry at QLS Level 4 exams. CPD 285 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course would be suitable for a wide range of individuals interested in learning about the principles and practices of sustainable forestry, as well as the management of forested land for various purposes. Aspiring Forestry Professionals Environmental Enthusiasts Land Managers Conservationists Students Pursuing Environmental Studies Urban Planners Requirements No prior background or expertise is required for this Forestry bundle. Career path After completing the Forestry bundle, you can develop experience and knowledge of a range of healthcare settings or job sectors such as: Forest Manager Environmental Consultant Wildlife Biologist Conservation Officer Urban Forester Land Use Planner Certificates Diploma in Forestry at QLS Level 4 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Every child's education paves the way to their future and there lies a profound responsibility upon those who teach and nurture our youngest minds. Statistics reveal that over 1.28 million children have special educational needs (SEN), and the call for dedicated, empathetic educators has never been more pressing. The "SEN Coordination & Nursery Teacher" bundle emerges as a beacon of hope to those, designed to empower educators with the skills, knowledge, and compassion needed to foster inclusive, nurturing learning environments. This comprehensive bundle arranges a wide array of critical educational disciplines, from SEN Coordination and Nursery Management to foundational principles of EYFS and Primary Teaching. Get a chance to learn about specialised areas such as Autism, ADHD, and Learning Disabilities as it equips educators with the depth of understanding and skills necessary to support all learners. Courses on Phonics, Teaching Essentials, Lesson Planning, and Educational Psychology further empower participants to create engaging, effective learning environments. This bundle comprises the following courses: Course 01: Diploma in SENCO - Special Educational Needs Co-ordination at QLS Level 7 Course 02: Advanced Diploma in Nursery Management at QLS Level 7 Course 03: Early Years Foundation Stage (EYFS) Course 04: Primary Teaching Course 05: Autism Course 06: ADHD Awareness Course 07: Phonics in Early Years Settings Course 08: Teaching Essentials for Teachers Course 09: Teaching Assistant Complete Diploma Course 10: Effective Communication Techniques for Teachers and Trainers Course 11: Lesson Planning for Teaching Course 12: Primary Teacher Course 13: Nursery Teacher Training for Children Course 14: Learning Support Assistant Course 15: Remote Teaching Strategies Course 16: Learning Disability Nursing Course 17: Child Language Disorder (CLD) Course 18: Child Neglect Awareness Course 19: Teaching Phonics Advanced Course - Level 4 Course 20: Educational Psychology & Development Course This journey with the "SEN Coordination & Nursery Teacher" course will more than advance your career; it's a commitment to enriching lives and fostering an inclusive educational landscape. As you step into this role, armed with knowledge, empathy, and innovative teaching strategies, you become a pivotal force in the developmental journey of countless children. Join this noble pursuit, and be part of a community that shapes the hearts and minds of our future generations! Learning Outcomes of SEN Coordination & Nursery Teacher Understand the role and responsibilities of a SEN Coordination & Nursery Teacher. Gain a comprehensive understanding of the Nursery Teacher Training Course. Understand the principles of the Early Years Foundation Stage (EYFS). Develop an understanding of the Primary Teaching curriculum and its implementation. Gain knowledge about autism and the ways to support children with autism. Understand ADHD and its impact on a child's learning. Learn about the significance of phonics in early years settings. Apply the theoretical knowledge gained to provide a supportive learning environment. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straightaway! Course Curriculum Course 01: Diploma in SENCO - Special Educational Needs Co-ordination at QLS Level 7 Module 01: Introduction to SEN Co-ordination Module 02: The SENCO's Role in Policy and Practice Module 03: Roles and Responsibilities within Whole School SEN Co-ordination Module 04: Supporting Teaching and Learning Module 05: The SENCO and the Senior Leadership Team Module 06: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 07: Developing Relationships with Pupils and Parents Module 08: SENCO's Role in Leading and Managing SEND Administration Module 09: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role Module 11: Recommended Readings Course 02: Advanced Diploma in Nursery Management at QLS Level 7 Module 01: Introduction to Nursery Nurse Module 02: Understanding the Growth and Development of Children Module 03: Observation and Assessment of Children in the Early Years Setting Module 04: Curriculum and Developing Early Learning Module 05: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 06: Safeguarding, Protection and Welfare of Young Children Module 07: Health and Safety of Children in the Early Years Module 08: Deep Breathing Video Module 09: Play and Learning in Children's Education Module 10: Working with Children Having Special Needs Module 11: Working in Partnership with Parents and Carers Module 12: Introduction to Safeguarding Module 13: Laws and Guidance Module 14: Child Abuse Module 15: Child Sexual Exploitation Module 16: Responding to Disclosure and Reporting Module 17: Risks and Risk Assessment Module 18: Things to Do after Referral Module 19: Record Keeping Course 03: Early Years Foundation Stage (EYFS) Module 01: Introduction to the Early Years Foundation Stage (EYFS) Module 02: Importance of Early Years Development Module 03: EYFS Teaching Techniques Module 04: Working as an EYFS Teacher Module 05: Promoting Learning &#038; Development Module 06: Children Having Special Education Needs or Disabilities Module 07: Parents’ Guide to the Early Years Foundation Stage Module 08: Welfare Requirements Module 09: The EYFS Educational Philosophies and Privileges Module 10: Registration, Inspection, and Quality Improvement =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring SENCOs Nursery teachers Primary educators Teaching assistants Special needs specialists Inclusive education advocates Our SEN Coordination & Nursery Teacher may help you further enrolling - Level 4 Certification for Higher Level Teaching Assistants (RQF) Level 4 Teaching Assistant Level 4 Certificate of Higher Education Level 4 Higher National Certificate Level 3 Certificate in Teaching, Training, and Assessment Level 4 Certificate in Education and Training Level 4 Certificate - Certificate in Education and Training Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. SEN Coordinator (SENCO) - £25,000 to £40,000 Nursery Manager - £22,000 to £35,000 Primary School Teacher - £24,000 to £35,000. Teaching Assistant - £15,000 to £20,000 Educational Psychologist - £40,000 to £50,000 Learning Support Assistant - £17,000 to £22,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. SENCO - Special Educational Needs Co-ordination at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Description Ecg Assessment And Interpretation Diploma Unleash the world of cardiac rhythms and enhance your skillset with the Ecg Assessment And Interpretation Diploma. This online course offers a comprehensive overview of electrocardiography, extending beyond mere theory to ensure practical expertise. Offering complete flexibility, this course lets learners progress at their own pace, and is perfect for healthcare professionals looking to enrich their knowledge, or students aspiring to a career in healthcare. At the heart of the Ecg Assessment And Interpretation Diploma lies an in-depth exploration of Physiology and Cardiac Anatomy. The course delves into the structure and function of the heart, detailing the fundamentals that all healthcare practitioners should grasp. This essential foundation supports a solid understanding of the electrical workings within the heart, and how these translate into the waveforms we see on an ECG. Building on this foundation, the course proceeds to 'Getting a Rhythm Strip', exploring the techniques for obtaining accurate ECG readings. It covers the practical aspects of patient preparation and placement of ECG leads, critical factors in ensuring clear, interpretable readings. The course then seamlessly transitions into 'Interpreting Rhythm Strips', providing an analytical approach to recognise and understand common rhythm abnormalities. The Ecg Assessment And Interpretation Diploma then delves into the world of arrhythmias, offering comprehensive modules on Sinus Node, Atrial, Junctional, and Ventricular Arrhythmias. Here, learners will become well-versed in the identification and significance of various types of cardiac arrhythmias. The complex topic of Atrioventricular Blocks also gets thorough coverage, enlightening students on the nature and clinical implications of these conditions. As an invaluable addition to the curriculum, 'Treating Arrhythmias' imparts knowledge of interventions, from medication to pacing and defibrillation. This essential knowledge completes the full circle of ECG interpretation, leading to appropriate and effective treatment strategies. The pinnacle of the Ecg Assessment And Interpretation Diploma is the module on 'Obtaining and Interpreting 12-lead ECG'. This vital section goes beyond basic rhythm strips to a full 12-lead ECG, expanding the learner's proficiency in assessing and interpreting complex cardiac conditions. Overall, the Ecg Assessment And Interpretation Diploma is a thorough and detailed course, designed for individuals who seek a robust understanding of electrocardiography. The online learning platform allows learners to interact, ask questions, and clarify doubts, fostering an engaging, productive learning environment. Take the first step towards mastering ECG assessment and interpretation, and sign up for this diploma course today. With the Ecg Assessment And Interpretation Diploma, the complex world of cardiac rhythms becomes an open book, bringing invaluable skills within your reach. What you will learn 1:Physiology and Cardiac Anatomy 2:Getting a Rhythm Strip 3:Interpreting Rhythm Strips 4:Sinus Node Arrhythmias 5:Atrial Arrhythmias 6:Junctional Arrhythmias 7:Ventricular Arrhythmias 8:Atrioventricular Blocks 9:Treating Arrhythmias 10:Obtaining and Interpreting 12-lead ECG Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Bipolar Disorder Awareness Diploma  To comprehend 'Bipolar Disorder', we must first discuss the topic of mental illness. You will be able to develop a holistic approach to the term while taking this Diploma. The Bipolar Disorder Awareness Diploma plans to address the following concerns: 1.Who does it affect? 2.Commonly prevalent forms of cerebral ailments 3.Disputes surrounding the concept 4.Prevention methods 5.Causes and predictions suggested by the latest reports Bipolar disorder is prevalent in various forms. While more commonly, people suffering from it experience moodiness and sensitivity, other variations fluctuate significantly. Through your readings and research, you will learn about the different types and expand your in-depth knowledge of their symptoms, treatments and impact on the victim. Psychiatrists believe this disorder is triggered, sustained and deteriorated by more than a couple of factors. The course details the findings of research scholars about linkages between mental health and several other genetic & ecological aspects. Though it's a diagnosis, bipolar disorder is usually accompanied by two or more auxiliary psychiatric ailments. The Bipolar Disorder Awareness Course studies the range of these co-occurring mental illnesses. Medication is only part of- the treatment for bipolar disorder. The Diploma explores the typically prescribed drugs for each variation, including the working, administration, reactions, usefulness and associated risks of drug intake, especially during pregnancy. As stated above, the treatment isn't restricted to just medication. There are alternative measures available for those diagnosed with this condition. Psychotherapy is one such treatment. It inspires people with bipolar disorders to talk about their problems freely to benefit the larger population. Bipolar Disorder Awareness Diploma covers the use of psychotherapy, its benefits, application and efficiency. Most medical professionals believe that although there is no cure for bipolar disorder, one can control its effects by making significant lifestyle changes in your diet, sleep, exercise, social interactions, etc. This can help prevent frequent mood swings and reduce the intensity of those that occur. Along with psychology and medication, this course familiarizes you with the other steps a patient can take. Bipolar disorder affects not only those suffering from it but also their near and dear ones. The Diploma explores the challenges encountered by people close to a victim. It elucidates how to overcome them, effectively communicate when someone around you is going through mood swings, and have a crisis plan. The idea is to care for the patient and also for those who are guardians/caretakers. After all, they must also ensure their health to care for others. The diagnosis of bipolar disorder can happen at any age or stage in life, and it is regarded as a lasting condition. This Bipolar Disorder Awareness Diploma elaborates its effect on people of different ages, focusing on the problems that kids, teenagers, young adults, the middle-aged and the elders have to cope with. It helps them and their loved ones develop a healthy and fruitful lifestyle. Last but not least, the Bipolar Disorder Awareness Diploma course carefully studies the link between the disorder and career development, the issue of judgement & discrimination, everyday problems and adjustments. It discusses how companies can nurture a trusting, open and harmonious work environment toward a win-win. What you will learn 1: Introduction to Bipolar Disorder  2: Bipolar Types 3: Making the right planning to protect yourself from bipolar disorder  4: Differentiate Bipolar Disorder from Other Health Issues  5: Know the Signs  6: Finding Out Triggers points and Stressors  7: Changing Your Life  8: Stand with Your Loved One  9: Plan of Action to Face Possible Crisis  10: Help Your Bipolar Youngster  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Overview of Linux Shell Scripting Join our Linux Shell Scripting course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Linux Shell Scripting course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Linux Shell Scripting course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Linux Shell Scripting Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Linux Shell Scripting. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Linux Shell Scripting course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Linux Shell Scripting is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Linux Shell Scripting course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Linux Shell Scripting Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

Free Level 3 QLS Endorsed Certificate | CPD Accredited | 120 CPD Points | Advance Learning Materials | Lifetime Access

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.