• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

4550 Courses delivered Online

Level 4 Diploma in Travel & Tourism - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever dreamt of a career in travel and tourism? The UK travel and tourism industry is a major contributor to the economy, generating billions of pounds and employing millions of people. With travel and tourism contributing significantly to the UK economy-over £75 billion in 2019 alone-the opportunities for skilled professionals in this field are immense. Are you passionate about travel, creating memorable experiences, and providing excellent customer service? If so, this comprehensive travel and tourism bundle could be the perfect first step towards your dream career. Our Travel & Tourism bundle encompasses a range of key areas including hospitality, event planning, and tourism management. Each course is designed to build your understanding and skills to manage tourism services, plan and execute events, and operate within hospitality settings. You will learn about modern tourism trends, effective communication strategies, and the utilization of technology in tourism, which includes courses like smartphone photography to enhance your digital presence as a travel blogger or promoter. With a single payment, you will gain access to Travel & Tourism course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Travel & Tourism Bundle Package includes: Main Course : Diploma in Travel & Tourism at QLS Level 4 10 Additional CPD Accredited Premium Courses related to Travel & Tourism: Course 01: Hospitality Management Course 02: Leisure Management Course 03: Event Planning Course 04: Catering Management Course 05: Travel Blogger Course 06: Tour Guide Training Course 07: Restaurant Management Course 08: Receptionist Diploma Course 09: Travel Advisor Course 10: Smartphone Photography Don't miss this opportunity to take your travel dreams to the next level! Enrol today and unlock a world of exciting career possibilities in the ever-evolving travel and tourism industry. Learning Outcomes of Travel & Tourism Gain a comprehensive understanding of the travel and tourism industry. Develop essential skills in hospitality, leisure management, and event planning. Learn to create engaging travel content through blogging and smartphone photography. Master the art of tour guiding and lead unforgettable adventures. Acquire expertise in restaurant management to excel in the culinary world. Earn a recognized QLS Level 4 Diploma in Travel & Tourism. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Travel & Tourism Get a free student ID card with Travel & Tourism Training program (£10 postal charge will be applicable for international delivery) The Travel & Tourism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel & Tourism course materials The Travel & Tourism comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Diploma in Travel & Tourism at QLS Level 4 Module 1: Introduction to Travel & Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel & Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel & Tourism Issues to contend with Module 14: Human Resource Management in Travel Industry Course 01: Hospitality Management Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course 02: Leisure Management Module 01: Introduction To Leisure Management Module 02: Managing And Maintaining A Leisure Facility Module 03: Travel, Tourism And Leisure Module 04: Managing Hotel And Lodging Module 05: Planning For Leisure Services Module 06: Leadership In Leisure Industry Module 07: Human Resource Management In Leisure Industry Module 08: Marketing Of Leisure And Recreation Module 09: Health, Safety And Welfare =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Travel & Tourism professionals Career changers in Travel & Tourism Travel agents seeking advancement Industry enthusiasts in Travel & Tourism Job seekers in Travel & Tourism Requirements No prior background or expertise is required for this Course Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Consultant Tour Operator Manager Event Planner Hotel Manager Airlines Manager Cruise Ship Director Certificates CPDQS Accredited Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Travel & Tourism at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 4 Diploma in Travel & Tourism - QLS Endorsed
Delivered Online On Demand3 days
£100

CRM, PR & Phone-Based Customer Service

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

CRM, PR & Phone-Based Customer Service
Delivered Online On Demand5 days
£129

Commercial Mower Safety Online Training

By Compete High

🌿 Mow with Confidence: Commercial Mower Safety Online Training! 🚜 Elevate your commercial mowing operations with our comprehensive Commercial Mower Safety Online Training. Tailored for landscaping professionals, this program is designed to ensure the safety, efficiency, and longevity of your commercial mower operations. Join us on a journey where safety meets productivity, turning your workplace into a haven for precision mowing. 🌟 Module 1: Introduction to Commercial Mower Safety Inspecting and Maintaining Kickstart your safety journey with Module 1, providing a comprehensive introduction to commercial mower safety, inspection, and maintenance. Learn the importance of regular inspections, identify potential hazards, and understand the critical role maintenance plays in ensuring a safe and efficient commercial mower operation. 🧤 Module 2: Safe Operating Procedures and PPE for Commercial Mower Operation Operate with confidence in Module 2, focusing on safe operating procedures and the use of Personal Protective Equipment (PPE). Master the art of safe mower operation, from startup to shutdown, and discover the essential role of PPE in minimizing risks and ensuring the well-being of operators. 🌾 Module 3: Understanding Terrain and Fueling Storage Practices for Commercial Navigate diverse terrains with Module 3, dedicated to understanding terrain and fueling storage practices. Learn how to assess different landscapes, adapt your mowing techniques, and implement proper fueling and storage practices to maintain a safe and environmentally friendly operation. 🛠️ Module 4: Regular Inspections and Operator Training for Commercial Mowers Ensure ongoing safety with Module 4, focusing on regular inspections and operator training. Develop a systematic approach to inspections, empowering operators with the knowledge and skills needed to identify potential issues. Cultivate a culture of continuous improvement through operator training. 🤝 Module 5: Communication and Developing Teamwork for Commercial Mower Safety Harmonize your team in Module 5, emphasizing communication and teamwork. Explore effective communication strategies, build a collaborative team environment, and understand the pivotal role of communication in preventing accidents and ensuring a seamless mowing operation. 🌟 Module 6: Assessing Commercial Mower Safety Continuous Improvement and Safety Culture Cap off your training with Module 6, where you'll focus on assessing commercial mower safety, continuous improvement, and fostering a safety culture. Learn to evaluate the effectiveness of safety measures, implement improvements, and instill a safety-first mindset within your team. 🚀 Why Choose Our Commercial Mower Safety Online Training? Industry-Recognized Expertise: Learn from seasoned professionals with extensive experience in commercial mower safety. Accessible Online Learning: Conveniently access training materials online, allowing for flexible learning schedules. Interactive Modules: Engage in interactive modules, quizzes, and real-world scenarios to reinforce learning. Customizable Training: Tailor the training to your specific commercial mower operations for maximum relevance. Don't let safety be an afterthought in your commercial mowing operations! Enroll now in the Commercial Mower Safety Online Training and equip yourself and your team with the knowledge and skills needed to mow with precision and safety. Your journey to a safer and more efficient mowing operation begins here! 🌿✨🎓 Course Curriculum Module 1 Introduction to Commercial Mower Safety Inspecting and Maintaining. Introduction to Commercial Mower Safety Inspecting and Maintaining. 00:00 Module 2 Safe Operating Procedures and PPE for Commercial Mower Operation. Safe Operating Procedures and PPE for Commercial Mower Operation. 00:00 Module 3 Understanding Terrain and Fueling Storage Practices for Commercial. Understanding Terrain and Fueling Storage Practices for Commercial. 00:00 Module 4 Regular Inspections and Operator Training for Commercial Mowers. Regular Inspections and Operator Training for Commercial Mowers. 00:00 Module 5 Communication and Developing Teamwork for Commercial Mower Safety. Communication and Developing Teamwork for Commercial Mower Safety. 00:00 Module 6 Assessing Commercial Mower Safety Continuous Improvement and Safety Culture. Assessing Commercial Mower Safety Continuous Improvement and Safety Culture. 00:00

Commercial Mower Safety Online Training
Delivered Online On Demand6 hours
£25

Paralegal Training

By iStudy UK

Overview Have you ever felt drawn to the world of law but unsure where to begin? Do you crave intellectual challenges and the opportunity to make a genuine impact? The 'Paralegal Training' course unlocks the door to a dynamic and fulfilling career path, equipping you with the knowledge and skills to thrive in the legal realm. Imagine yourself assisting lawyers in complex cases, conducting research, drafting legal documents, and advocating for clients' rights. This comprehensive program transforms you from a legal observer into a confident paralegal, adept at navigating the intricate workings of the justice system. Delve into key legal terminology, master effective communication strategies, and gain a thorough understanding of the legal workplace and its diverse professionals. Unravel the complexities of contract and business law, property law, and even wills, probate, and estate law. Explore criminal law intricacies, delve into common legal matters handled by paralegals, and gain insights into human rights and conflict resolution. Throughout the course, you'll develop a strong foundation in professional conduct and ethics, ensuring you uphold the highest standards in your legal journey. Learning Outcomes Familiarise yourself with the duties and responsibilities of a paralegal Know about the practical communication skills of paralegals Enrich your knowledge of the key legal terminology Broaden your understanding of the law and legal systems Understand what ethical issues paralegals have to face Why You Should Choose Paralegal Training Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential Who is this Course for? The Paralegal Training Course is for anyone interested in having a rock solid understanding of the paralegal concept. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Paralegal Training Course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path This course will provide you with the necessary knowledge and skills required to succeed in this sector. You will be ready to enter the relevant job market after completing this course. On top of that, the course will enhance your ability to earn an average salary of £52,500 annually.  Paralegal Training Module 01: Understanding the Concept of Paralegal 00:25:00 Module 02: Key Legal Terminology 00:16:00 Module 03: Effective Communication Skills for Paralegals 00:39:00 Module 04: The Legal Workplace & Professionals 00:45:00 Module 05: Law & Legal Systems 00:33:00 Module 06: Contract & Business Law 00:54:00 Module 07: Property Law 00:19:00 Module 08: Wills, Probate, Estate Law 00:15:00 Module 09: Criminal Law 00:24:00 Module 10: Common Paralegal Legal Matters 00:35:00 Module 11: Human Rights 00:12:00 Module 12: Conflict and Conflict Resolution 00:18:00 Module 13: Professional Conduct and Ethics of Paralegals 00:25:00 Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals 00:12:00 Assignment Assignment - Paralegal Training 02:00:00

Paralegal Training
Delivered Online On Demand8 hours 12 minutes
£25

Project Management for Project Manager

5.0(1)

By Course Gate

Gain comprehensive project management skills with our CPD-certified Project Management for Project Manager course. Master team leadership, communication, stakeholder management, and essential project management principles.

Project Management for Project Manager
Delivered Online On Demand
£11.99

Project Planning and Scheduling Diploma

4.3(43)

By John Academy

Description: In addition to proper organization, in any business requires planning and scheduling, two key elements of effective projects management. As a responsible business owner it's beneficial to set out a clear plan with an accompanying schedule, so that you and your employees can accomplish your goals. This Project Planning and Scheduling Diploma will provide the factors and fundamental elements that you should consider and address when creating any schedule. You will learn to define and create a Work Breakdown Structure, how to estimate task duration and determine project duration, and more important points you need to know to get success. Learning Outcomes: Provide a definition to produce a Work Breakdown Structure Recognise as well as realise task relationship Measure task durations as well as learn determining the project duration Build a network diagram Assess the critical routes of a project Apply the Program Evaluation Review Technique (PERT) to generate estimates Set strategy in case of risk matters Produce a communication method Learn distributing project resources Know how to upgrade and monitor the project schedule Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Project Planning and Scheduling Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Project Planning and Scheduling Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Project Planning and Scheduling Diploma Course Overview - (Project Planning and Scheduling Diploma) 00:05:00 The Work Breakdown Structure (WBS) 00:15:00 Estimating Activity Durations 00:15:00 Identifying Task Dependencies 00:15:00 Aligning Resources with Activities 00:15:00 Project Planning 00:30:00 Scheduling Software 00:15:00 Uncertainty and Risk Management 00:15:00 Communication Strategies 00:45:00 Creating a Viable Schedule 00:05:00 Updating and Monitoring the Schedule 00:15:00 Mock Exam Mock Exam- Project Planning and Scheduling Diploma 00:20:00 Final Exam Final Exam- Project Planning and Scheduling Diploma 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Project Planning and Scheduling Diploma
Delivered Online On Demand3 hours 50 minutes
£18

Project Management Basics for Gen Z

5.0(1)

By Empower UK Employment Training

Embark on a comprehensive journey through the intricacies of Project Management. From PMBOK guidelines to effective planning, quality control, and risk management, this course offers the tools and insights needed to excel in managing complex projects in any industry.

Project Management Basics for Gen Z
Delivered Online On Demand4 hours 36 minutes
£5

Organic Cosmetics Formulation: Natural Beauty Guide

4.3(43)

By John Academy

Unlock the secrets of radiant beauty with our 'Organic Cosmetics Formulation: Natural Beauty Guide' course. Dive into the science of skincare, master the art of using natural ingredients, and learn to formulate organic facial, body, and hair care products, as well as makeup. Explore preservation techniques, ensure quality control, and discover the world of sustainable branding. Elevate your skills in the ever-evolving realm of organic beauty with our comprehensive and innovative program.

Organic Cosmetics Formulation: Natural Beauty Guide
Delivered Online On Demand4 hours
£23.99

Customer Service Advisor Training

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Customer Service Advisor Training
Delivered Online On Demand6 hours 25 minutes
£11.99

An Introduction to Tracheostomy Care (e-Learning)

By Guardian Angels Training

Gain essential knowledge and practical skills related to tracheostomy care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

An Introduction to Tracheostomy Care (e-Learning)
Delivered Online On Demand
£45