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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Receptionist: Office Admin and Reception No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist bundle will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities. The Office Admin and Receptionist Course will help you acquire the essential skills to become a proficient receptionist or an office admin. In this bundle, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable bundle will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this bundle will provide you with quality training in MS Excel. Along with this Receptionist: Office Admin and Reception Training course, you will get 10 additional premium courses, Course 01: Office Admin and Reception Course 02: Conflict Management Course 03: Minute Taking Essentials Level 2 Course 04: Document Control Course 05: Effective Communication Skills Course 06: GDPR Course 07: MS Word Diploma Course 08: Facilities Management Level 3 Course 09: IT Support Technician Training Course 10: Leadership & Management Diploma Course 11: Workplace Health and Safety Diploma Course 12: Time Management Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Receptionist: Office Admin and Reception is perfect! The Receptionist: Office Admin and Reception bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Receptionist: Office Admin and Reception expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Receptionist: Office Admin and Reception from any place in your own time without travelling for classes. SO enrol now in this Receptionist: Office Admin and Reception bundle to advance your career! Receptionist: Office Admin and Reception You'll discover how to master the Receptionist skill while exploring relevant and essential topics. Course Curriculum of Receptionist: Office Admin and Reception Bundle Course 01: Office Admin and Reception Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organizing Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organizational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my Receptionist: Office Admin and Reception Certificate? After successfully completing the Receptionist: Office Admin and Reception course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Receptionist: Office Admin and Reception bundle. Requirements Receptionist: Office Admin and Reception This Receptionist : Office Admin and Reception bundle has been designed to be fully compatible with tablets and smartphones. Career path Having this Receptionist: Office Admin and Reception expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Admin and Reception) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included Certificate of completion is included in course price
IT Security: Cyber Security & CompTIA Network+ (AWS, Cisco ASA Firewall) - CPD Certified
(9)By Skill Up
5 STAR Rated | CPD Certified Diploma | 22-in-1 Premium Bundle | 22 Free PDF+ Transcript Certificate | Lifetime Access
Microsoft Office Specialist (MOS) is the world's most admired suite of business productivity tools. Its Word, Excel, and PowerPoint products set the standard for word processing, spreadsheet and data use and business presentations, respectively. Microsoft Office is required for about 40% of all job postings. This Microsoft Office Specialist (MOS) course teaches learners all they need to know about word, Excel, PowerPoint, Outlook, and Access. Business operations and office support positions are among the fastest-growing career areas in the current economy. From administrative assistants to specialists in business presentations, data analysis and document publishing, many of today's most promising career areas involve expertise in Microsoft Office products. Microsoft Office Specialist (MOS) is most valuable to students, teachers, schools and office systems. For students, the Microsoft Office Specialist (MOS) course boosts academic performance and preps them for college and careers. For educators, the Microsoft Office Specialist (MOS) course provides targeted training and support with every step of the way. For Administrators, the Microsoft Office Specialist (MOS) course improves institutional results. Courses are included in this Microsoft Office Specialist (MOS) Bundle: Course 01: MS Word Diploma Course 02: Microsoft Excel Level 3 Course 03: PowerPoint Diploma Course 04: Microsoft Teams Course 05: Financial Modeling Using Excel Course 06: Office Skills and Administration Management Diploma Course 07:Team Management Course 08: Touch Typing Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Document Control Course 11: Data Protection and Data Security Level 2 Along with this Microsoft Office Specialist (MOS) course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Key features of this Microsoft Office Specialist (MOS) course: This Microsoft Office Specialist (MOS) bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Microsoft Office Specialist (MOS) is entirely online 24/7 Learner support So, enrol now in this Microsoft Office Specialist (MOS) to advance your career! The Microsoft Office Specialist (MOS) bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Microsoft Office Specialist (MOS) expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Microsoft Office Specialist (MOS) from any place in your own time without travelling for classes. How will I get my Microsoft Office Specialist (MOS) Certificate? After successfully completing the Microsoft Office Specialist (MOS) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Microsoft Office Specialist (MOS) bundle. Requirements Our Microsoft Office Specialist (MOS) course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Microsoft Office Specialist (MOS) help qualify you for a variety of positions, including: Office Manager. Executive Assistant. Administrative Assistant. IT Support Technician. SharePoint Specialist. Database Specialist. Workbook Developer. Research Analyst. These jobs, on average, pay between £22,000 to £80,000. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (MS Word Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
The Network Engineer course is designed to serve you with modern and updated technologies fully. This Network Engineer Training course will cover a wider view of how you can apply modern technology in your work sectors. Also, you have the expertise yourself in Network Security, Cyber Security, Windows 10 pro communication training, ethical hacking, encrypting, cloud computing and much more about the IT sectors. The Network Engineer includes each and every detail to understand the basics to the advance level. So, anyone who is enthusiastic about building a career and adding extra weight to their recent field can go for this course. However, by completing this course, you can get sufficient knowledge about the job market and smoothly go to your dream job destination. Furthermore, this Network Engineer course not only supports you in strengthening your knowledge but also adds extra value to your resume to stand out to potential workers. This Network Engineer (Networking) course will enable you to: Gain expertise in Network Security, Cyber Security Keep updated on modern technology and its use Acquire knowledge on Ethical Hacking and sharpen skills in Encrypting Get a completed idea about Windows 10 pro General introduction to Data Center Essentials Accelerate your career by learning Cloud Computing and CompTIA networking (Networking) improve the chance of gaining professional skills in each IT sector for choosing the career path Without any formal requirement, anyone who is enthusiastic about learning can enrol for this Network Engineer course. Connect your internet from anywhere, on any device and keep studying at your own pace and complete the Network Engineer course. Along with this Network Engineer course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Network Engineer Bundle Consists of the following Premium courses: Course 01: CompTIA Networking - Level 4 Course 02: Internet of Things Course 03: CompTIA Network+ Certification Course 04: CompTIA Network (N10-007) Course 05: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 06: Cyber Security Incident Handling and Incident Response Course 07: Computer Networks Security Course 08: Encryption Course 09: Electronic Document Management System Step Course 10: Data Center Training Essentials: General Introduction Course 11: Computer Hacking Forensic Investigator So, enrol now in this Network Engineer bundle to advance your career! Network Engineer You'll discover how to master the Network Engineer skill while exploring relevant and essential topics. Curriculum of Network Engineer Bundle Course 01: IT Administration and Networking Software: What is an Operating System Configuring the Operating System What is an Application Using Control Panel and much more... Hardware: Hardware and Peripherals Storage Connectivity Devices Network Components Identify the Importance of Risk Management Assess Risk and much more... Security: Introduction Child Safety Online Secure Payment Sites Online Banking How To Keep Your Password Safe Common Scams How I Got Pharmed and much more... Networking: OSI Layers LANs and WANs Network Types Transmissions Cables Fibre Optics and much more... Basic IT Literacy: Core Concepts in Healthcare IT EMR EHR Issues Regulations, Standards, and Stakeholders and much more... CPD 135 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Network Engineer Anyone from any background can enrol in this Network Engineer bundle. Requirements Network Engineer This Network Engineer course has been designed to be fully compatible with tablets and smartphones. Career path Network Engineer Network Analyst: £55,000 - £65,000 per annum in the UK Network engineer: £37,134 - £40,662 per annum in the UK Network Administrator: £38,000 - £45,000 per annum in the UK Network Consultant: £40,000 - £55,000 per annum in the UK Network Cloud Project Consultant: £50,000 - £80,000 per annum in the UK Senior IT support Engineer: £35,000 - £40,000 per annum in the UK
