1416 Courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Channel Partner System Engineers System Administrators Architects Security Professionals Overview Upon successful completion of this course, the student will gain the following knowledge:How to describe and position Cisco UmbrellaDiscuss Secure Internet Gateway and Ransomware ProtectionLearn about DNS & IP layer enforcement & Intelligent ProxyDescribe Command and control callback blockingDiscuss Threat IntelligenceCompare Umbrella PackagesUnderstand Roaming SecurityBasic understanding of Cisco Roaming ClientUnderstand how to use Cisco Umbrella Virtual ApplianceExplain the ease of Integrating Cisco Umbrella into Active DirectoryDiscuss Umbrella ReportingUnderstand Utilize Multi-Organization Tools Cisco Umbrella? is a cloud security platform that provides the first line of defense against threats on the Internet. Being able to understand and position how Cisco Umbrella? works and what are the features is the key focus of this 2-day Cisco© online IT class. Students who enter the course with a basic understanding of Cisco© products and IT solutions will be able to describe the Cisco Umbrella?, understand Secure Internet Gateway and Ransomware Protection, discuss Threat Intelligence, use Cisco© Roaming Client. Cisco Umbrella- Security Solution Discuss Security Internet Gateway Explain Ransomware Protection DNS & IP layer enforcement Intelligent Proxy Command & control callback blocking Threat Intelligence Umbrella Packages Implementing Cisco Umbrella Overview of Cisco Umbrella How do you Protect your network Review how to Point your DNS to Cisco Umbrella What are the custom policies? Discuss Intelligent Proxy Umbrella Policy Tester Policy Precedence Roaming Client Introduction to Umbrella Roaming Client Prerequisites Downloading and Installing Adding IP Layer Enforcement Status, States, and Functionality Virtual Appliances Internal Domains Umbrella Roaming Security AnyConnect: Cisco Umbrella Roaming Security Client Administrator Guide Cisco Umbrella Dashboard at a glance Cisco Certificate Import Virtual Appliance Setup Guide Discuss Deployment Guidelines How to Deploy the VAs Review via VMware Review via Hyper-V Understand Your VAs Local DNS Forwarding Overview of DNS Explain Sites and Internal Networks Sizing Active Directory Overview of Active Directory Discuss Up DNS Forwarding with your VAs Active Directory Environment Route DNS Traffic Communication Flow Multiple Active Directory and Umbrella Sites Reporting Overview Reporting Basics Understanding Security Categories Scheduled Reports: Overview Security Overview Report Activity Search Report Security Activity Report Destinations Report Identities Report Cloud Services Report Admin Audit Log Report Umbrella Multi-Org Overview Cisco Umbrella Multi-Org Overview Centralized Settings Centralized Reports: Service Status Centralized Reports: Cloud Services Additional course details: Nexus Humans Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering and Positioning Cisco Umbrella Operations (ADMUMB) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 4.375 Days 26.25 CPD hours This course is intended for This course provides a jump start on learning material that relates to the CMMC program, and to the planned Certified Professional (CP) certification in particular. It discusses the CMMC program, the current CMMC Model, and other CMMC materials as they exist today. The course may be of interest to individuals who wish to pursue the CMMC-CP certification when it is released. It may also be useful to stakeholders in organizations who will be involved in CMMC assessments, and who wish to gain a general understanding of the program and its requirements for their business planning purposes Overview In this course, you will examine the current CMMC model (Version 1.02), framework, context, and application within the DoD, as well as the expectations and requirements that will be imposed upon organizations that do business with the DoD. It will also help you to identify threats to cybersecurity and privacy within an IoT ecosystem and implement appropriate countermeasures. You will gain the skills to: · Identify risks within the defense supply chain and the established standards for managing them. · Describe how the CMMC model ensures compliance with federal acquisition regulations. · Identify responsibilities of the CMMC Certified Professional, including appropriate ethics and behavior. · Identify regulated information and establish the Certification and Assessment scope boundaries for evaluating the systems that protect that regulated information. · Evaluate OSC readiness and determine the objective evidence you intend to present to the assessor. · Use the NIST 800-171A and CMMC Assessment Guide to assess objective evidence for processes and practices. · Implement and evaluate practices required to meet CMMC maturity level 1. · Implement and evaluate processes and practices required to meet CMMC maturity level 2. · Implement and evaluate processes and practices required to meet CMMC maturity level 3. · Identify processes and practices required to meet CMMC maturity levels 4 and 5. · Work through the logistics of a CMMC assessment, including planning for and conducting the assessment, as well as any follow-up processes, such as remediation and adjudication. The Cybersecurity Maturity Model Certification (CMMC), managed by the CMMC Accreditation Body (CMMC-AB), is a program through which an organization's cybersecurity program is measured by their initial and ongoing compliance with applicable cybersecurity practices as well as their integration of corresponding policies and plans into their overall business operations. By Fiscal Year 2026, all organizations providing products or services to the United States Department of Defense (DoD) must obtain at least a Maturity Level 1 certification under this program. Managing Risk within the Defense Supply Chain Topic A: Identify Threats to the Defense Supply Chain Topic B: Identify Regulatory Responses Against Threats Ensuring Compliance through CMMC Topic A: Identify Limitations of Self-Certification Topic B: Identify Benefits of CMMC Topic C: Describe the CMMC Model Architecture Performing the General Responsibilities of a CMMC CP Topic A: Identify Responsibilities of the CMMC CP Topic B: Demonstrate Appropriate Ethics and Behavior Identifying and Scoping Regulated Information Topic A: Identify Regulated Information Topic B: Establish the Certification and Assessment Scope Boundaries Initiating the Assessment Process Topic A: Evaluate Readiness Topic B: Determine Objective Evidence Assessing Objective Evidence Topic A: Assess the Practices Using the CMMC Assessment Guides Topic B: Assess the Processes Using the CMMC Assessment Guide Level 3 Implementing and Evaluating CMMC Level 1 TTopic A: Maturity Level 1 Domains and Practices Topic B: Determine Scope Boundaries at Maturity Level 1 Topic C: Perform a Maturity Level 1 Gap Analysis Topic D: Perform a Maturity Level 1 Evidence Validation Implementing and Evaluating CMMC Levels 2 and 3 Topic A: Process Maturity Requirements for CMMC Levels 2 and 3 Topic B: Maturity Level 2 Practices Topic C: Maturity Level 3 Practices Identifying CMMC Levels 4 and 5 Topic A: Maturity Level 4 Processes and Practices Topic B: Maturity Level 5 Processes and Practices Working Through a CMMC Assessment Topic A: Define the Assessment Logistics Topic B: Resolve Assessment Related Issues Appendix A: Additional Documentation the CP Should Study

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 5 Days 30 CPD hours This course is intended for System administrators, IT security administrators, IT security engineers, and other professionals responsible for designing, implementing, maintaining, and managing the security of Red Hat Enterprise Linux systems and ensuring their compliance with the organization's security policies. Be a Red Hat Certified Engineer (RHCE©), or demonstrate equivalent Red Hat Enterprise Linux knowledge and experience. Overview Students that complete this course should be able to demonstrate these skills: - Analyze and remediate system compliance using OpenSCAP and SCAP Workbench, employing and customizing baseline policy content provided with Red Hat Enterprise Linux. - Monitor security-relevant activity on your systems with the kernel's audit infrastructure. - Explain and implement advanced SELinux techniques to restrict access by users, processes, and virtual machines. - Confirm the integrity of files and their permissions with AIDE. - Prevent unauthorized USB devices from being used with USBGuard. - Protect data at rest but provide secure automatic decryption at boot using NBDE. - Proactively identify risks and misconfigurations of systems and remediate them with Red Hat Insights. - Analyze and remediate compliance at scale with OpenSCAP, Red Hat Insights, Red Hat Satellite, and Red Hat Ansible Tower. This course is ideal for security administrators and system administrators who need to manage the secure operation of servers running Red Hat© Enterprise Linux©, whether deployed on physical hardware, as virtual machines, or as cloud instances. Maintaining security of computing systems is a process of managing risk through the implementation of processes and standards backed by technologies and tools. In this course, you will discover and understand the resources that can be used to help you implement and comply with your security requirements. This course is based on Red Hat Enterprise Linux 7.5, Red Hat Satellite 6.3, Red Hat Ansible© Engine 2.5, Red Hat Ansible Tower 3.2, and Red Hat Insights. 1 - MANAGE SECURITY AND RISK Define strategies to manage security on Red Hat Enterprise Linux servers. 2 - AUTOMATE CONFIGURATION AND REMEDIATION WITH ANSIBLE Remediate configuration and security issues with Ansible Playbooks. 3 - PROTECT DATA WITH LUKS AND NBDE Encrypt data on storage devices with LUKS and use NBDE to manage automatic decryption when servers are booted. 4 - RESTRICT USB DEVICE ACCESS Protect system from rogue USB device access with USBGuard. 5 - CONTROL AUTHENTICATION WITH PAM Manage authentication, authorization, session settings, and password controls by configuring pluggable authentication modules (PAMs). 6 - RECORD SYSTEM EVENTS WITH AUDIT Record and inspect system events relevant to security, using the Linux kernel's audit subsystem and supporting tools. 7 - MONITOR FILE SYSTEM CHANGES Detect and analyze changes to a server's file systems and their contents using AIDE. 8 - MITIGATE RISK WITH SELINUX Improve security and confinement between processes by using SELinux and advanced SELinux techniques and analyses. 9 - MANAGE COMPLIANCE WITH OPENSCAP Evaluate and remediate a server's compliance with security policies by using OpenSCAP. 10 - AUTOMATE COMPLIANCE WITH RED HAT SATELLITE Automate and scale your ability to perform OpenSCAP checks and remediate compliance issues using Red Hat Satellite. 11 - ANALYZE AND REMEDIATE ISSUES WITH RED HAT INSIGHTS Identify, detect, and correct common issues and security vulnerabilities with Red Hat Enterprise Linux systems by using Red Hat Insights. 12 - PERFORM A COMPREHENSIVE REVIEW Review the content covered in this course by completing hands-on review exercises. Additional course details: Nexus Humans Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Security - Linux in Physical, Virtual, and Cloud (RH415) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Project managers and consultants involved in and concerned with the implementation of an ISMS, expert advisors seeking to master the implementation of an ISMS, individuals responsible for ensuring conformity to information security requirements within an organization Overview Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ISMS Learn how to interpret the ISO/IEC 27001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ISMS Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks Acquire the expertise to advise an organization in implementing Information Security Management System best practices This training course is designed to prepare you to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001. It aims to provide a comprehensive understanding of the best practices of an ISMS and a framework for its continual management and improvement. Introduction to ISO/IEC 27001 and initiation of an ISMS Training course objectives and structure Standards and regulatory frameworks Information Security Management System (ISMS) Fundamental information security concepts and principles Initiation of the ISMS implementation Understanding the organization and its context ISMS scope Planning the implementation of an ISMS Leadership and project approval Organizational structure Analysis of the existing system Information security policy Risk management Statement of Applicability Implementation of an ISMS Documented information management Selection and design of controls Implementation of controls Trends and technologies Communication Competence and awareness Security operations management ISMS monitoring, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit h Management review Treatment of nonconformities Continual improvement Preparing for the certification audit Certification process and closing of the training course

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview To provide learners with the necessary knowledge and skills that are common in all Cisco Unified Communications Manager deployments and additionally, those that are required to fully implement a single site solution. Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. Course Outline Course Overview Module 1 - Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals Module 2 - Network Infrastructure Security Module 3 - Cisco Unified Communications Manager and Endpoint Security Features Module 4 - Secure Cisco Unified Communications Integration and Features