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Description This Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training is the exam associated with the Cisco Certified Network Associate certification. This course will prepare you for this exam. This exam stands to test your knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam covers topics on extending switched networks with VLANs; VLSM and IPv6 addressing; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; configuring, verifying and troubleshooting VLANs; managing IP traffic with access lists; NAT and DHCP; establishing point-to-point connections and establishing Frame Relay connections. This course is designed for Entry-level Network Engineer, Network Administrator, Network Support Technician, Help Desk Technician, or who are seeking the Cisco CCNA Routing and Switching certification. So, if you are one of them you are welcome to this course. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Implementing Scalable Medium-Sized Networks Troubleshooting VLAN Connectivity FREE 00:25:00 Building Redundant Switched Topologies 00:40:00 Improving Redundant Switched Topologies with EtherChan 00:17:00 Understanding Layer 3 Redundancy 00:50:00 Initial Lab Setup - Part 1 00:17:00 Initial Lab Setup - Part 2 00:14:00 Optimizing STP 00:15:00 PortFast and BPDU Guard 00:04:00 Configuring EtherChannel 00:11:00 VTP 00:13:00 HSRP 00:18:00 QoS 00:11:00 Troubleshooting Basic Connectivity Troubleshooting IPv4 Network Connectivity 00:41:00 Troubleshooting IPv6 Network Connectivity 00:20:00 Troubleshooting an ACL 00:15:00 Implementing an EIGRP-Based Solution Implementing EIGRP 00:34:00 Troubleshooting EIGRP 00:13:00 Implementing EIGRP for IPv6 00:09:00 EIGRP 00:12:00 Troubleshooting EIGRP 00:06:00 Routing Table Issues 00:04:00 EIGRP with IPv6 00:14:00 Implementing a Scalable, Multiarea Network, OSPF-Based Solution OSPF Overview 00:32:00 Multiarea OSPF Implementation 00:12:00 Troubleshooting Multiarea OSPF 00:20:00 Examining OSPFv3 00:09:00 Multiarea OSPF 00:28:00 Troubleshooting OSPF 00:17:00 Configuring OSPF for IPv6 00:23:00 Wide-Area Networks Understanding WAN Technologies 00:22:00 Configuring Serial Encapsulation 00:34:00 Establishing a WAN Connection Using Frame Relay 00:36:00 Introducing VPN Solutions 00:14:00 Configuring GRE Tunnels 00:09:00 Enabling HDLC 00:13:00 Troubleshooting 00:08:00 Frame Relay 00:28:00 External BGP 00:13:00 GRE Tunnel 00:18:00 Dialer Interface 00:12:00 Network Device Management Configuring Network Devices to Support Network 00:25:00 Managing Cisco Devices 00:41:00 ICND Part 2 Licensing 00:24:00 Managing Files 00:06:00 Logging 00:07:00 Syslog 00:09:00 Password Recovery 00:10:00 Superlab Initial Setup 00:04:00 Superlab - Part 1 00:18:00 Superlab - Part 2 00:15:00 Superlab - Part 3 00:19:00 Superlab - Part 4 00:08:00 Superlab - Part 5 00:17:00 Superlab - Part 6 00:17:00 Superlab - Part 7 00:16:00 Superlab - Part 8 00:13:00 Superlab - Part 9 00:03:00 Mock Exam Mock Exam- Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training 00:20:00 Final Exam Final Exam- Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Assertiveness is a trait or skills that are associated with social and communication skills training. This means that a person who is assertive is someone who can stand up for theirs and other people's right without panicking or being aggressive. To have this set of skills, you need to learn the meaning of self-confidence and self-righteousness. All of these lessons will be taught in this course. So if you are wondering how assertiveness and confidence can help in your career advancement, then this course is meant for you. Who is the course for? Professionals who are having a hard time gaining self-confidence People who have an interest in knowing about self-esteem and assertiveness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and CIT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Assertiveness Skills Diploma course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Manager Top Executive. Introduction Understanding Assertiveness 01:00:00 Are You Assertive? How Assertive Are You? 10 Questions To Find Out 02:00:00 Being Assertive At Work 01:00:00 How to Say No and Be Assertive in Social Settings 02:00:00 When Should You Say No 00:30:00 How to Raise Assertive Children 01:00:00 Conclusion 00:15:00 Self Esteem and Assertiveness Skills Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Mock Exam Mock Exam- Assertiveness Skills Diploma 00:30:00 Final Exam Final Exam- Assertiveness Skills Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

 Do you ever wonder how to become an expert in marketing field? Or are you someone aspiring to become part of the marketing industry? Whether you are a marketing specialist or aspiring to be one, you can surely be benefitted from the course. Description: Marketing skills can be acquired through formal education and experience. This could be enhanced through training that this course offers. In this course you will be learning how to define your market and know what marketing scheme should you practice. Then you will also know how the effective ways of communicating to your customers, an important skill of a good marketer. Furthermore, you will learn how to create marketing goals and strategies suited for your business. You will also learn how to distinguish common marketing mistakes then learn how to avoid and solve them. Who is the course for? Marketing professionals or business owners who want to learn more about marketing. Anyone who needs to become an expert in the marketing area. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Level 3 Diploma in Marketing Course is a useful qualification to possess and would be beneficial for the following careers: Business Development Specialist Entrepreneur Marketing Manager Sales Specialist. Level 3 Diploma in Marketing Module One - Getting Started 00:30:00 Module Two - What is Marketing 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 00:20:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Level 3 Diploma in Marketing- Activities 00:00:00 Reference Books Marketing Book 00:00:00 Fundamentals of Marketing 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Marketing 00:20:00 Final Exam Final Exam- Level 3 Diploma in Marketing 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn essential skills of performance management which will enhance the efficiency and effectiveness of smooth running of your organisation. If you want to achieve your business goals then learn the practical skills of performance management in this course! Description: Performance management is an ongoing, huge part of the business cycle. It's fundamental for HR to incorporate the right feedback rules and standards into their association's culture. Through this course, you'll focus learn on the most proficient method to efficiently and successfully manage employee performance. Explore different approaches to identify and prevent performance problems and causes, positive ways to convey criticism and directing and disciplining problem performance. If you are someone who wants to become an accomplished HR manager, then this course is very suitable for you.In this course, you will learn the necessary skills, knowledge and information about Performance Management for your business or organisation to succeed.  Who is the course for? This course would be ideal for individuals who want to master the principles and practices of an effective performance review. Human resources professionals. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Performance Management Course is a useful qualification to possess, and would be beneficial for the following careers: Training/HR manager. Junior/Senior Manager. Supervisor. Technical Officer. Administrative Officer. Director. Diploma in Performance Management Module One - Getting Started 00:30:00 Module Two - The Basics (I) 01:00:00 Module Three - The Basics (II) 01:00:00 Module Four - Goal Setting 01:00:00 Module Five - Establishing Performance Goals 01:00:00 Module Six - 360 Degree Feedback 01:00:00 Module Seven - Competency Assessments 01:00:00 Module Eight - Kolb's Learning Cycle 01:00:00 Module Nine - Motivation 01:00:00 Module Ten - The Performance Journal 01:00:00 Module Eleven - Creating a Performance Plan 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Performance Management 00:20:00 Final Exam Final Exam- Diploma in Performance Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to nail a promotion? Do you want to Inspire your group? Sell an item or a big idea? If you're serious about your career, you require this course. Description: Collaborative writing is mainly characterized as a venture or piece of work that is made by different individuals joined together. It has turned out to be particularly valuable in many organizations that lean toward representatives to cooperate on a venture or require a large task to be divided into little parts keeping in mind the end goal is to accomplish on time. After every worker has completed their part of work, a leader or a group editor attempts to collect the pieces together to create the final work or venture. Our Diploma in Collaborative Business Writing helps the students to gain the knowledge and skills to collaborate with others and create that vital document. Students will touch on the different types of collaboration and approaches to enhance them through specific tools and procedures. These essential abilities will give the student an additional advantage in the business world that many people are losing. Who is the course for? Experts hoping to develop their comprehension of human resource and management duties, and how to effectively do them. Managers. Business owners. Individuals who want to win more clients. Individuals who want to start a new business. Marketing professionals. Team leaders. Business consultant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Collaborative Business Writing Diploma is a useful qualification to possess, and would be beneficial for the following professionals: Business writing specialist. Freelancer corporate business writer. Data analyst. Marketing communication specialist. Business content writer. Business plan writers. Business consultant. Collaborative Business Writing Diploma Module One - Getting Started 01:00:00 Module Two - What is Collaborative Business Writing 00:30:00 Module Three - Types of Collaborative Business Writing 00:30:00 Module Four - Collaborative Team Members 00:30:00 Module Five - Collaborative Tools and Processes 00:30:00 Module Six - Setting Style Guidelines 00:30:00 Module Seven - Barriers to Successful Collaborative Writing 00:30:00 Module Eight - Overcoming Collaborative Writing Barriers 00:30:00 Module Nine - Styles of Dealing with Conflict 00:30:00 Module Ten - Tips for Successful Business Writing Collaboration 01:00:00 Module Eleven - Examples of Collaborative Business Writing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description : Mobile learning or M Learning is defined as the delivery of learning, education or training on mobile devices such as mobile phones, tablets, laptops or PDAS. M Learning allows training and support to be taken anywhere making it flexible and convenient for businesses to use. Many businesses are taking advantage of this new technology to educate their employees and clients. This course will be perfect for you to know more about M-Learning and learn how to improve your business. M-Learning is one of these newly discovered methods that this course is made for. Since technology has been improving throughout the years, learning to adapt to new changes have also been part of our society. Learning about new methods to improve your career is one of these changes. You will know more about M-Learning and its meaning through this course. Then learn the different methods and its benefits. You will also learn to train and create M-Learning. Thus, in this course everything about M-Learning will be provided for you to learn and be successful. Who is the course for? Professionals required to have skills on M-Learning. People who have an interest in M-Learning development. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The M-Learning Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Business Development Associate Instructional Designer MLearning Developer Program Analyst Technology Development Specialist. M-Learning Diploma Module One - Getting Started 00:30:00 Module Two - What is MLearning? 01:00:00 Module Three - Common MLearning Devices 01:00:00 Module Four - Ancillary Equipment in MLearning 00:30:00 Module Five - M-Learning vs E-Learning 01:00:00 Module Six - Four C's of MLearning 00:30:00 Module Seven - Aspects of MLearning 01:00:00 Module Eight - Challenges of MLearning 00:30:00 Module Nine - Benefits of MLearning 01:00:00 Module Ten - Getting MLearning Started 00:30:00 Module Eleven - Employee Training 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities M-Learning Diploma- Activities 00:00:00 Mock Exam Mock Exam- M-Learning Diploma 00:20:00 Final Exam Final Exam- M-Learning Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is designed to equip you with the necessary skills in analysis and assessment of risks. If you want to survive and grow in the relevant business industry, then learn the effective skills of risk assessment and management in care in this course ! Description: Risk Assessment and Management is important for any business to grow and succeed. Learn the importance of risk assessment and management in this course. Explore the hazards and risks to update the necessary control measures for your organization. Know the fundamentals of accident reports and the appropriate risk management techniques. Make a disaster recovery plan that will help in your business risk management actions. If you are someone who wants to pursue a career in risk management, then this course is very suitable for you. Who is the course for? Risks Assessment or any management-related professionals who want to know about risk assessment and management for their business or organization. People who have an interest in knowing how risk management works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Risk Assessment and Management in Care Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Project Manager Project Coordinator Risk Analyst Risk Assessment Manager Risk Management Assessor. Risk Assessment and Management in Care Diploma Module One - Getting Started 00:30:00 Module Two - Identifying Hazards and Risks 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Risk Assessment and Management in Care Diploma- Activities 00:00:00 Mock Exam Mock Exam- Risk Assessment and Management in Care Diploma 00:20:00 Final Exam Final Exam- Risk Assessment and Management in Care Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is designed to  provide you with adequate learning of the necessity of implementing and maintaining the right corporate behaviour at your company. If you want to find out the benefits and methods of adapting a good corporate behaviour, then you will find it all here in this course. You will master the necessary skills of enhancing corporate behaviour in this course for the betterment of the business. Description: Corporate behaviour is the major aspect of any business organisation. The right attitude and behaviour can help your company to shoot with effective productivity. Understand what corporate behaviour is through this course. Learn and recognise the benefits of corporate behaviour. Explore the different types of behaviour and find out your most appropriate behaviour you want to implement at your company. Identify the common categories of corporate behaviour. If you want to master the necessary skills of enhancing corporate behaviour for the industry you are in, then enrol in this course and learn everything you need. Who is the course for? This course is designed for Department Managers, Senior Managers, Divisional Managers and Middle Managers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Business Management: Corporate Behaviour is a useful qualification to possess and would be beneficial for the following careers: Management Analysts. Human Resource Professional. Training and Development Managers. Executives. Counselor. Diploma in Business Management: Corporate Behaviour Module One - Getting Started 00:15:00 Module Two - The Science of Behavior 00:30:00 Module Three - Benefits for Corporate Behavior 01:00:00 Module Four - Most Common Categories of Corporate Behavior 01:00:00 Module Five - Managerial Structure 00:30:00 Module Six - Company Values and Ethics 01:00:00 Module Seven - Employee Accountability 00:30:00 Module Eight - Workplace Incidents 01:00:00 Module Nine - Designing and Implementing 01:00:00 Module Ten - Corporate Team Behavior 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Diploma in Business Management: Corporate Behaviour- Activities 00:00:00 Mock Exam Mock Exam- Diploma in Business Management: Corporate Behaviour 00:20:00 Final Exam Final Exam- Diploma in Business Management: Corporate Behaviour 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: So you have already decided that you want to create your own business. However, you require a bit of assistance to start creating one. The good news is that this course will surely help you in that. It is difficult to begin a business, yet it doesn't need to be excessively troublesome either. All you truly need is the correct counsel to help you make sense of where to begin. That is the reason this course has been made. This will be your guide for beginning your own one of a kind business. The majority of business-inclined people have really had the prospect of beginning their own particular business, but some of them don't. There are considerable number reasons why individuals don't take their goals of maintaining a business. It takes a great amount of initiative and confidence for anybody to have the strength to begin their own business. It can be a difficult thing especially in the beginning but at the end of the day, you will realise that it is fulfilling especially when you take this course that will guide you all throughout your journey. And this course will help you in learning how to brand yourself as an expert in any niche to earn big profit. Who is the course for? Employees of the business industry and other businessmen who want to learn how to become successful in creating business branding niche People who have an interest in Business Making and how to become successful Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Branding Niche Course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Product Creators Sales Managers Sales and Promotions Specialists Top Executives And Much More! Chapter-1 What Is Branding 00:30:00 Chapter-2 Research Your Topic Thoroughly 00:30:00 Chapter-3 Let People Know Who You Are: Distinguish Yourself 01:00:00 Chapter-4 Represent Yourself 00:30:00 Chapter-5 Networking With Social Media 01:00:00 Chapter-6 Use Videos 00:30:00 Chapter-7 Offer Training Courses 00:30:00 Chapter-8 Provide Quality Material And Customer Service 00:30:00 Chapter-9 Live And Breathe Your Brand 00:30:00 Chapter-10 How Not Branding Can Spell Disaster 00:15:00 Chapter-11 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Branding Niche 00:20:00 Final Exam Final Exam- Diploma in Branding Niche 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00