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Do you want to work as a customer service representative? Enjoy facing corporate challenges and thrive to become a service provider? Then this training package is for you! This CRM Bundle will provide you with a broad perspective of dealing with customers, and a better method to handle the external interactions and relationships that drive business growth. Our modules are primarily based on defining, building, sustaining, and improving long-term relationships with customers. By taking our courses the learners will focus on the lifetime value of their customers and by that time they will be able to : Understanding customer needs and wants Satisfying and motivating potential customers Translating them into an actual customer One of the key topics in the CRM bundle is Customer acquisition and retention this will cover issues such as : Acquiring customers at a lesser cost and acquiring as many customers as possible Acquiring customers who have an affinity and are business oriented Acquiring customers who are keen on the newer business model Along with this course you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a free student ID card. What other courses are included with this CRM Training? Course 01: Customer Relationship Management Course 02: Know Your Customer (KYC) Course 03: Retail Management - Level 5 Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training From this CRM bundle Learners will acquire knowledge on : What is Customer Relationship Management (CRM) Importance of CRM in business Customer Retention & Loyalty Get an understanding of how the CRM process works Importance of retail management in business Practical tools and approaches for conducting customer attitude surveys Getting to know your customers, and identifying concerns and possibilities. Learn the Formula to Talk with Strangers Public Speaking and Presentation Skills Learn how to make the best use of time So, enrol now in this CRM (Customer Relationship Management) Training to advance your career! We are really delighted to offer this bundle on customer relationship management from a business viewpoint with you. The emphasis would be on addressing a wide range of critical subjects, beginning with the concept of CRM and progressing through the CRM process model. Each topic is intended to improve not only your academic comprehension but also your practical expertise. However, This training bundle will also teach you how to get up close and personal with your customers, engaging and teaching them so that they naturally return to you for value. Once they're hooked, they're significantly more inclined to buy your stuff. Course Curriculum Course Curriculum of CRM (Customer Relationship Management) Module 01: Introduction to Customer Relationship Management Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM How will I get my Certificate? After successfully completing the CRM (Customer Relationship Management) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals and entrepreneurs looking to strengthen their understanding of how the customer works and thinks Customers-focused business owners or workers that want to enhance their Customer Relationship Management Strategy Senior marketing managers looking for a different approach when considering how to manage customer relationships Professionals aiming to advance their careers in marketing, leadership, or CRM. Requirements Our CRM (Customer Relationship Management) Training is fully compatible with PC's, Mac's, Laptop, tablets and Smartphone devices. Career path CRM manager Senior CRM manager Head of CRM Director of Performance Marketing The average salary of a CRM manager is approximately £48,000 per year Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Are you looking to enhance your Project Management skills? If yes, then you have come to the right place. Our comprehensive course on Project Management will assist you in producing the best possible outcome by mastering the Project Management skills. The Project Management course is for those who want to be successful. In the Project Management course, you will learn the essential knowledge needed to become well versed in Project Management . Our Project Management course starts with the basics of Project Management and gradually progresses towards advanced topics. Therefore, each lesson of this Project Management course is intuitive and easy to understand. Why would you choose the Project Management course from Compliance Central: Lifetime access to Project Management course materials Full tutor support is available from Monday to Friday with the Project Management course Learn Project Management skills at your own pace from the comfort of your home Gain a complete understanding of Project Management course Accessible, informative Project Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Project Management Study Project Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Project Management Course Improve your chance of gaining in demand skills and better earning potential by completing the Project Management Project Management - Level 2 Curriculum Breakdown of the Project Management - Level 2 Course Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Project Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Project Management - Level 2. It is also great for professionals who are already working in Project Management - Level 2 and want to get promoted at work. Requirements To enrol in this Project Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Project Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Project Management - Level 2. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Equality, Diversity: Equality, Diversity Course Are you interested in learning more about diversity and equality? The goal of this Equality, Diversity: Equality, Diversity Course is to provide professionals with the information and abilities necessary to become experts in the field of equality and diversity. Discrimination is covered in the Equality, Diversity: Equality, Diversity Course along with all of its components. In this Equality and Diversity course, you will study the four main types of prejudice along with examples. In this Equality and Diversity, the nine protected features are also addressed in addition to the Equality Act of 2010. As our Equality & Diversity Course draws to a close, case studies from the real world of harassment, bullying, and discrimination will be discussed. Enrol in our Equality, Diversity: Equality, Diversity Course to know more about the effects of a person's physical and mental health along with Equality and Diversity! **Course Included in this Equality, Diversity: Equality, Diversity Course Bundle** Course 01: Equality and Diversity Course 02: Adults Support Worker Course Course 03: Workplace Stress Management Course 04: Level 2 Youth Work Certificate Special Offers of this Equality, Diversity: Equality, Diversity Course This Equality, Diversity Course includes a FREE PDF Certificate. Lifetime access to this Equality, Diversity Course Instant access to this Equality, Diversity Course Get FREE Tutor Support from Monday to Friday in this Equality, Diversity Course [ Note: Free PDF certificate as soon as completing the Equality, Diversity: Equality, Diversity Course] Equality, Diversity: Equality, Diversity Course Industry Experts Designed this Equality, Diversity: Equality, Diversity Course into 16 detailed modules. Assessment Method of Equality, Diversity Course After completing each module of the Equality, Diversity: Equality, Diversity Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Equality, Diversity Course After completing the MCQ/Assignment assessment for this Equality, Diversity: Equality, Diversity Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Equality, Diversity: Equality, Diversity Course For managers, supervisors, or anybody else who wants to guarantee that best practices are applied in the workplace, this Equality, Diversity: Equality, Diversity Course is essential. Special Note: Our Equality & Diversity: Equality & Diversity Course is not a regulated course. If You want to get qualified, you can consider the following options: Level 2 Certificate in Equality and Diversity (RQF) course. Requirements Equality, Diversity: Equality, Diversity Course Students who intend to enrol in this Equality, Diversity: Equality, Diversity Course must meet the following requirements: Equality, Diversity: Good command of the English language Equality, Diversity: Must be vivacious and self-driven. Equality, Diversity: Basic computer knowledge Equality, Diversity: A minimum of 16 years of age is required. Career path Equality, Diversity: Equality, Diversity Course Equality, Diversity: Equality, Diversity Course will make it possible for you to have a successful job. Certificates Certificate of completion Digital certificate - Included

Did you know CAD designers in UK, on average make over £50,000 annually? This online CAD training bundle teaches students how to use computer-aided design software to create 2D and 3D models. The course covers drafting and design principles and how to create and edit technical drawings. Students will also learn how to use CAD tools for visualisation and simulation and how to apply their skills in various industries. By completing the program, students will have a strong foundation in using CAD software and be able to design and communicate their ideas effectively. If you want to learn CAD, then stop looking and start learning. Enrol on the course now and start designing your future. Along with this CAD Training course, you will get 14 premium courses, 14 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This CAD Training Bundle Consists of the following Premium courses: Course 01: CAD Design Training: Assemblies, Modelling And Civil Drawings Course 02: Learn AutoCAD Programming using VB.NET - Hands On! Course 03: AutoCAD VBA Programming Course 04: AutoCAD Electrical Design Course 05: Professional Interior Design & Construction Course 06: WELL Building Standard Course 07: Solid Works Foundation Training Course 08: Architectural Studies Course 09: Interior Design Professional Diploma Course 10: LEED V4: Building Design and Construction Course 11: Construction Cost Estimation Diploma Course 12: Stress Management Training Course 13: Time Management Course 14: Decision Making and Critical Thinking By the end of the course, you'll: Understand the basics of computer-aided design (CAD) software and its various functions and features. Develop skills in creating and editing 2D and 3D designs using CAD software. Learn how to use tools such as dimensioning, text, and symbols to create professional-grade drawings. Understand the different file formats used in CAD and how to export and import designs. Gain experience in working with layers and creating technical drawings for engineering, architecture, or manufacturing projects. Develop the ability to work with custom templates and macros to streamline design workflows. Improve your problem-solving and critical thinking skills through the use of CAD software to solve real-world design challenges. Enrol now in CAD Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your CAD Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course 01: Learn AutoCAD Programming using VB.NET - Hands On! Introduction Exploring AutoCAD .NET API Components VB.NET Creating AutoCAD Objects using VB.NET Manipulating Objects using VB.NET Exploring Dictionaries using VB.NET User Interactions in VB.NET Selection Sets and Filters Developing Projects - Hands On Conclusion Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours/ points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this CAD Training bundle. Requirements This CAD Training course has been designed to be fully compatible with tablets and smartphones. Career path CAD is a spontaneously growing field with increasing job opportunities in a wide range of sectors. Our bindle training course will assist the learners in pursuing jobs like - CAD Technician - £17,000 to £35,000 Building Technician - £19,000 to £35,000 Mechanical Engineering Technician - £24,000 to £40,000 Architectural technician - £18,000 to £40,000 Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Level 5 CAD Designer Training) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 5 CAD Designer Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Level 2 course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Level 2 course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Level 2 course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Award in Job Search and Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Interview Skills - Level 2 course. ***Courses are included in this Interview Skills - Level 2 Bundle Course Course 01: Interview Skills - Level 2 Course 02: Level 7 Life Coaching Course 03: Level 4 Copywriting Course 04: Anger Management Course 05: Dealing With Difficult People Course 06: Level 4 Time Management Course Course 07: Communication Skills Course Course 08: Level 5 Negotiation Skills Course Course 09: Workplace Stress Management Course 10: Workplace First Aid Training ***Other Benefits of Interview Skills - Level 2 Bundle Course Free 10 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Interview Skills - Level 2 course] Detailed course curriculum of the Interview Skills - Level 2 Course: Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Interview Skills - Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Interview Skills - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Interview Skills - Level 2 course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Interview Skills - Level 2 course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

In a world where every interaction shapes the future, understanding the dynamic landscape of youth is paramount. Delve into the intricacies of guiding the leaders of tomorrow with our comprehensive programme. Navigate the nuances of societal influence, media impact, and ethical conduct, honing your expertise to empower the next generation. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the pulse of youth work, unravelling its core principles and delving deep into the fabric of societal dynamics. Explore the pivotal roles of organisations like the National Youth Agency and the European Union, gaining insights that transcend borders. From navigating career pathways to mastering stress management, equip yourself with the tools to thrive in this vital field. Join us on a journey where every insight adds a layer of understanding, preparing you to make a tangible difference in young lives. Course Curriculum Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Learning Outcomes: Understand principles shaping youth work and its ethical conduct. Analyze societal and media influences on youth development effectively. Explore the role of national and international agencies in youth work. Gain insights into potential career paths within the youth work sector. Learn strategies to manage stress effectively in youth work environments. Demonstrate a comprehensive understanding of the key concepts in youth work. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 2 Certificate Youth Work 1:27:36 1: Module 01: Introduction to Youth Work 08:50 2: Module 02: Understanding Youth Work 11:01 3: Module 03: Ethical Conduct and Principles in Youth Work 10:03 4: Module 04: Societal Influence on Youth 13:55 5: Module 05: Influence of Media on Youth 08:52 6: Module 06: The National Youth Agency (Nya) 10:42 7: Module 07: The EU on Youth Work 06:51 8: Module 08: Career as a Youth Worker 08:57 9: Module 09: Dealing with Stress 07:25 10: CPD Certificate - Free 01:00 Who is this course for? Aspiring youth workers seeking foundational knowledge. Individuals interested in supporting youth development within communities. Professionals transitioning into roles focused on youth engagement. Students pursuing careers in social services or community development. Anyone passionate about making a positive impact on young people's lives. Career path Youth Support Worker Youth Outreach Worker Youth Mentor Youth Programme Coordinator Youth Development Officer Youth Engagement Facilitator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview This comprehensive course on Project Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Project Management  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Project Management. It is available to all students, of all academic backgrounds. Requirements Our Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 20 sections • 20 lectures • 07:50:00 total length •Module 01: Introduction to Project Management: 00:23:00 •Module 02: PMBOK and PMI: 00:15:00 •Module 03: Global Project Management: 00:40:00 •Module 04: Project Life Cycle: 00:30:00 •Module 05: Time Management: 00:41:00 •Module 06: Quality Management: 00:22:00 •Module 07: Effective Planning & Scheduling: 00:47:00 •Module 08: Human Resource Management: 00:18:00 •Module 09: Performance Management: 00:19:00 •Module 10: Talent Management: 00:19:00 •Module 11: Organising Meeting and Conferences: 00:29:00 •Module 12: Managing Resources: 00:19:00 •Module 13: Change Management: 00:24:00 •Module 14: Business Resilience and Crisis Management: 00:18:00 •Module 15: Conflict Management: 00:16:00 •Module 16: Stress Management: 00:17:00 •Module 17: Communication Skills: 00:26:00 •Module 18: Procurement & Purchasing Management: 00:22:00 •Module 19: Risk Management: 00:25:00 •Assignment - How To Build Sales Funnels With ClickFunnels: 00:00:00

Learn the fundamentals of business administration, with step-by-step guidance on how to start your own business from scratch! The Office Administration and Communication Training is ideal for anyone looking to gain the practical knowledge to start their own business or excel in a business environment. Ideal for managers and those in senior-level positions, you will learn the essentials of business ethics and how to thrive in any business setting. Develop a set of transferable skills that can be applied to a wide range of roles and use this qualification as a stepping stone to becoming a successful entrepreneur! Why buy this Office Administration and Communication Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Communication Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Administration and Communication Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Office Administration and Communication Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Administration and Communication Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Office Administration and Communication Training Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Mock Exam Mock Exam - Office Administration and Communication Training 00:20:00 Final Exam Final Exam - Office Administration and Communication Training 00:20:00