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Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Are you looking to enhance your Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Leadership & Management will assist you in producing the best possible outcome by mastering the Leadership & Management skills. The Leadership & Management course is for those who want to be successful. In the Leadership & Management course, you will learn the essential knowledge needed to become well versed in Leadership & Management. Our course starts with the basics of Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership & Management course is intuitive and easy to understand. Why would you choose the Leadership & Management course from Compliance Central: Lifetime access to Leadership & Management course materials Full tutor support is available from Monday to Friday with the Leadership & Management course Learn Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Leadership & Management course Accessible, informative Leadership & Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Leadership & Management bundle Study Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Leadership & Management Course Leadership & Management Curriculum Breakdown of the Leadership & Management Course Module 01: Introduction Prof. Paul Course Intro Leadership & Management PROMO Module 02: Leadership Training Leadership Skills Training Tips & Strategies Part 1 Tips & Strategies Part 2 Module 03: Management Training Management Skills Training Management Stats & Beginning Concepts Tips & Strategies Part 1 Tips & Strategies Part 2 Tips & Strategies Part 3 Module 04: Culture Training Creating A Great Culture Module 05: Teamwork Training Teamwork - Create High-Performance Teams Tips & Strategies Part 1 Tips & Strategies Part 2 Tips & Strategies Part 3 Module 06: Business Culture Training Job Culture Stats & Beginning Concepts Business Culture Tips & Strategies Part 1 Business Culture Tips & Strategies Part 2 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership & Management. It is also great for professionals who are already working in Leadership & Management and want to get promoted at work. Requirements To enrol in this Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership & Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership & Management. Certificates CPD Accredited Certificate of Completion Free Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Certificate of Completion Free Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Each team has a unique 'team personality' made up from the individuals that form it. It is this aspect that determines how effectively the team works together, the quality of their performance and what they are capable of achieving. This course looks at how teams work together to achieve common results, referred to as team objectives. Effective teams have a common 'team spirit' which directly impacts on their results.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to develop a core set of soft skill. Overview Upon successful completion of this course, students will be able to better interact and communicate in the workplace. In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - WHAT ARE SOFT SKILLS? Definition of Soft Skills Empathy and the Emotional Intelligence Quotient Professionalism Learned vs. Inborn Traits 3 - SOFT SKILL 1: COMMUNICATION Ways We Communicate Improving Non-Verbal Communication Listening Openness and Honesty 4 - SOFT SKILL 2: TEAMWORK Identifying Capabilities Get Into Your Role Learn the Whole Process The Power of Flow 5 - SOFT SKILL 3: PROBLEM SOLVING Define the Problem Generate Alternative Solutions Evaluate the Plans Implementation and Re-evaluation 6 - SOFT SKILL 4: TIME MANAGEMENT The Art of Scheduling Prioritizing Managing Distractions The Multitasking Myth 7 - SOFT SKILL 5 AND 6: ATTITUDE AND WORK ETHIC What Are You Working For? Caring for Others vs. Self Building Trust Work Is Its Own Reward 8 - SOFT SKILL 7: ADAPTABILITY/FLEXIBILITY Getting over the Good Old Days Syndrome Changing to Manage Process Changing to Manage People Showing You're Worth Your Weight in Adaptability 9 - SOFT SKILL 8: SELF-CONFIDENCE Confident Traits Self-Questionnaire Surefire Confidence Building Tactics Build Up Others 10 - SOFT SKILL 9: ABILITY TO LEARN FROM CRITICISM Wow, You Mean I'm Not Perfect? Listen With An Open Mind Analyze and Learn Clear the Air and Don't Hold Any Grudges 11 - SOFT SKILL 10: NETWORKING Redefining Need Identifying Others' Interests Reaching Out When to Back Off 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations Additional course details: Nexus Humans 10 Soft Skills You Need training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 10 Soft Skills You Need course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Description: Whenever you walk into an interview, one of the most basic questions you will face is about teamwork. It is a very important part of corporate world as almost all innovations come from a group of people. With the help of this Team Management Certificate Course in Workplace you can develop your team working skills. This course is geared towards helping you build better teams and it is done by outlining the importance of teamwork, observing team development process and trust building exercises. The course covers more like communication and being a team player, which are must-have attributes you will get here. Learning Outcomes: The price of working as a team How to develop team standard, ground rules, and team contracts Their team player methods as well as how it can be applied effectively Mediums to create team belief The phases of team development and how to assist a team go through them The sensitive role communication skills will contribute to building and managing a team atmosphere Paths in which team members can get engaged in and boost in a team setting Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Team Management Certificate Course in Workplace is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Team Management Certificate Course in Workplace is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Team management certificate course in Workplace) 00:15:00 Defining Teams 00:15:00 Establishing Team Norms 00:15:00 Working as a Team 00:15:00 Your Team Player Type 01:00:00 Building Team Trust 00:15:00 The Stages of Team Development 00:30:00 Communication 00:30:00 Becoming a Good Team Player 00:15:00 Mock Exam Mock Exam- Team Management Certificate Course in Workplace 00:20:00 Final Exam Final Exam- Team Management Certificate Course in Workplace 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. Course Category Person Centred Planning Inclusion Strategic Work Visioning and Problem Solving Description Person centred planning is a way of expressing a set of inclusive values through a unique range of tools and techniques. The most commonly used person centred tools – MAPS and PATH – create a hands-on demonstration of these values in action. All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. The role of the support service staff in this work is as a facilitator not as an expert participant, problem solver, assessor or provider of consultation. MAPS and PATH are especially effective tools in planning transitions and annual review processes for young people with additional support needs and for through-care planning for young people who are looked after or accommodated. Over time person centred working will reveal areas of unmet need in current provision and thereby inform the ongoing strategic planning within any particular region. Testimonials “Thanks again for a superb day which from my perspective as Principal Educational Psychologist has been a real boost and uplifted my spirits about helping move the Educational Psychology Service forward as well as gaining greater insight and understanding of individual Educational Psychologists. Several EPs have said that they are planning to use MAPS and PATHS in their work and I will be joining them.”DR MICHAEL HYMANS, PRINCIPAL EDUCATIONAL PSYCHOLOGIST, LONDON BOROUGH OF Learning Objectives To Explore the values underpinning person centred working To show how person centred planning naturally captures young people’s strengths and capacities A demonstration of how person centred planning encourages meaningful consultation and participation with young people (particularly for those who cannot make their views known in typical ways To show how Person Centred Planning leads to the building of stronger parent/school partnerships To indicate how person centred planning can promote multi-agency teamwork and shared responsibilities To increase understanding the how of process and graphic facilitation in person centred work. Who Is It For ? Teachers and School Staff Education Services Social Care Staff Health Professionals Transition Coordinators Family Support Workers Link Workers Course Content An introduction to the person centred planning tools PATH live demonstration in action followed by real time coaching of facilitation skills. We would stress that this is an introductory day and that participants will be expected to make plans for their own follow up and further practice of the tools covered in the course of the day.

Pronouns are a fundamental aspect of human communication, and recognizing their importance, especially in the context of gender identity, is essential for creating an inclusive and welcoming workspace. This comprehensive course is designed to foster an understanding of the significance of pronoun inclusivity in today's diverse work environments. Analyze the evolving landscape of gender identities and pronoun usage, shedding light on non-binary, genderqueer, and other identities that may not conform to traditional binary gender norms. Participants will explore the profound impact that pronoun inclusivity can have on teamwork, communication, and overall workplace satisfaction. Learning Objectives Define and explain the concept of pronoun inclusivity and its significance in fostering diversity and inclusion in the workplace.;Comprehend the evolving landscape of gender identities and be familiar with a variety of pronouns beyond the traditional he/him and she/her.;Recognize the importance of pronoun inclusivity in attracting and retaining diverse talent, creating a respectful work environment, and reducing communication breakdowns.;Implement practical strategies to promote pronoun inclusivity within your organization, including introducing pronouns during introductions, updating materials, and encouraging respectful language use.

Overview Managing children and ensuring safety can be a very difficult task. However, the challenges will get a lot easier if you can secure the right skills. Our Online Midday Supervisor Course aims to help you develop adequate skills to carry out the duties of a midday supervisor with expertise.  In this comprehensive course, you will learn about the roles and responsibilities of a midday supervisor. Here, you will receive detailed lessons on child protection and safety guidelines. You will get the chance to understand the strategies to promote possessive behaviour and manage challenging behaviours. In addition, the course will cover lessons on health and safety procedures.  At the end of the course, you will receive a certificate of achievement. This certificate will demonstrate your expertise in this area and increase your employability. Enrol now! Course Preview Learning Outcomes Get introduced to the essentials of midday supervision Learn about child protection and safety regulations Develop the ability to promote positive behaviour and resolve conflicts Understand different types of challenging behaviour and how to manage them Deepen your knowledge of health and safety procedures Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Safeguarding and child protection Encouraging positive behaviour Handling challenging behaviour Who Should Take this Online Midday Supervisor Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Midday Supervisor Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Midday Supervisor Course Certification After completing and passing the Online Midday Supervisor Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Midday Supervisor Course will equip you with effective skills and abilities and help you explore career paths such as  Midday Supervisor School Administrator Teacher Teaching Assistant Module 01: Introduction to Midday Supervision Introduction to Midday Supervision 00:13:00 Module 02: Safeguarding and Child Protection Safeguarding and Child Protection 00:19:00 Module 03: Promoting Positive Behaviour Promoting Positive Behaviour 00:21:00 Select Module 04: Managing Challenging Behaviour Managing Challenging Behaviour 00:18:00 Module 05: Creating an Engaging Environment Creating an Engaging Environment 00:17:00 Module 06: Supporting Students with SEND Supporting Students with SEND 00:20:00 Module 07: Health and Safety Procedures Health and Safety Procedures 00:14:00 Module 08: Collaboration and Teamwork Collaboration and Teamwork 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview If you are passionate about making others' lives better and working in a sector that will allow you to work for the betterment of society, then becoming a social worker is the perfect choice. We have carefully developed the Diploma in Social Work Studies course to help you develop a solid foundation before you start your career in this area. Through this diploma, you will be able to get introduced to the basics of social work. The course will educate you on the theories of social work. Then you will get a clear understanding of the casework process and develop the skills to work in a team. Furthermore, the course will teach you the skills required to work with adults. Finally, you will get a clear look at the roles and responsibilities of a social worker. Course Preview Learning Outcomes Familiarise yourself with the fundamentals of social work Learn about the major theories of sociology and social work Grasp a clear understanding of casework processes Develop the skills to work with adults Enhance your knowledge of the principles of conduct and the role of a social worker. Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Social Work Who Should Take this Diploma in Social Work Studies Course? This Diploma in Social Work Studies course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Are There Any Entry Requirements? This Diploma in Social Work Studies course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. WDiploma in Social Work Studies Certification After completing and passing the Diploma in Social Work Studies successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Diploma in Social Work Studies course will equip you with effective skills and abilities and help you explore career paths such as  Social Worker Module 01: An Overview of Social Work An Overview of Social Work 00:16:00 Module 02: Dimensions of Social Work and Models of Intervention Dimensions of Social Work and Models of Intervention 00:48:00 Module 03: Practice Contexts and Application Practice Contexts and Application 00:27:00 Module 04: Social Work Basics Social Work Basics 00:23:00 Module 05: Social Worker Guidelines and the Role of a Social Worker Social Worker Guidelines and the Role of a Social Worker 00:21:00 Module 06: Teamwork and Casework Process Teamwork and Casework Process 00:36:00 Module 07: Theories of Social Work and Sociology Theories of Social Work and Sociology 00:38:00 Module 08: Working with Adults Working with Adults 00:29:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00