1570 Courses in Cardiff delivered On Demand

Gain essential knowledge and practical skills related to tracheostomy care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Gain essential knowledge and practical skills related to stoma care with our comprehensive e-learning course. Designed for healthcare professionals, students, caregivers, and individuals interested in medical care.

Unlock the secrets to transforming your furry friend into a well-groomed, happy companion with our comprehensive course. Our course offers a unique blend of knowledge that will make your furry friend look their best and enhance their overall well-being. From mastering the art of canine communication to delving into natural remedies for health and training, this course offers a holistic approach to dog grooming. What sets our course apart is its holistic approach to dog grooming. We teach you how to groom dogs and provide insights into their behaviour, health, and communication, making you a well-rounded dog enthusiast. Whether you're a pet owner looking to care for your own furry companion or aspiring to start a rewarding career in the world of dog grooming, our course is your ticket to success. Don't miss this opportunity to become a trusted and skilled dog groomer - enrol today and unlock a world of possibilities for you and your canine friends! This The Art of Canine Coiffure: A Guide to Dog Grooming Bundle Consists of the following Premium courses: Course 01: Dog Behaviour and Training Course 02: Canine Communication Course 03: Training for Puppies Course 04: Dog Training - Stop Dog Barking Course 05: Dog Health Care Course 06: Dog Training - Natural Remedies for Health & Dog Training Course 07: Dog Raw Diet Training - Level 2 Course 08: Dog Agility Course 09: Dog Groomer Training Level 4 Course 10: Pet First Aid Course 11: Personal Hygiene Learning Outcomes Upon completion of this bundle, you should be able to: Gain a comprehensive understanding of dog behaviour and training techniques. Develop effective communication skills for better interaction with canines. Learn specialised training methods suitable for puppies, ensuring their healthy development. Acquire expertise in stopping excessive dog barking and promoting quiet and well-behaved pets. Master the essentials of dog health care, including grooming, nutrition, and preventive measures. Explore natural remedies for maintaining canine health and improving training outcomes. Our comprehensive Dog Grooming course offers an array of modules designed to equip you with the knowledge and skills necessary to become a confident and proficient dog groomer. In the first segment, "Dog Behaviour and Training," you'll explore understanding canine behaviour and learn effective training techniques, setting the foundation for a well-behaved and happy pet. One of the key aspects of our course is "Dog Health Care," where you'll discover the importance of grooming in maintaining a dog's overall health. From brushing techniques to nutrition guidelines, you'll gain insights into how proper care contributes to a dog's well-being. Furthermore, "Pet First Aid" ensures you're prepared to handle emergencies and provide essential care when needed. As you progress, you'll also explore "Natural Remedies for Health & Dog Training," adding a holistic approach to your grooming skills. With our "Dog Groomer Training Level 4," you'll achieve advanced expertise, positioning you for a rewarding career in the world of dog grooming. Whether you're an aspiring professional or a dedicated pet owner, this course offers a comprehensive education that will not only enhance your skills but also deepen your bond with your four-legged friends. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is tailored for: Individuals who share a passion for dogs Pet owner Aspiring dog groomers Pet enthusiasts Dog trainers Requirements No requirements to enrol this The Art of Canine Coiffure: A Guide to Dog Grooming course. Career path Upon completion, various career opportunities include: Dog Grooming Assistant (Average Salary: £15,000 to £18,000 per year) Dog Groomer (Average Salary: £22,000 to £28,000 per year) Senior Dog Groomer (Average Salary: £28,000 to £35,000 per year) Pet Salon Owner (Average Salary: Highly variable) Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Dog Behaviour and Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Get ready for an exceptional online learning experience with the Leadership, Management, Innovation, Negotiation & Motivation bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Leadership, Management, Innovation, Negotiation & Motivation is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership & Management package has something for everyone. As part of this package, you will receive complimentary PDF certificates for all courses in Leadership & Management bundle at no extra cost. Equip yourself with the Leadership & Management bundle to confidently navigate your career path or personal development journey. Enrol our Leadership & Management bundle today and start your career growth! This Leadership & Management Bundle Comprises the Following CPD Accredited Courses: Building a Foundation for Leadership Success Fundamentals of Excellent Leadership Team Management Level 5 Day-to-Day Leadership Creating an Innovation Culture Foundations of Leadership and Negotiation Skills Development Leadership & Management Training Course Administrative Management The Principles of Ethical Leadership Inspirational Leadership Skills: Practical Motivational Leadership Talent Management Level 3 Courageous Communication Strategies for Lead Body Language Masterclass Communication Through Movement Workplace Stress Management Diploma in Risk Management Level 7 Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Leadership, Management, Innovation, Negotiation & Motivation course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through this bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Leadership & Management Bundle. Build a strong knowledge base in your chosen course via this bundle. Benefit from the flexibility and convenience of online learning. With the Leadership & Management package, validate your learning with a CPD certificate. Each course in Leadership, Management, Innovation, Negotiation & Motivation bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Leadership, Management, Innovation, Negotiation & Motivation, a rich anthology of 15 diverse courses. Each course in the Leadership & Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, this bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership & Management package your trusted companion in your lifelong learning journey. CPD 215 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership, Management, Innovation, Negotiation & Motivation bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Leadership, Management, Innovation, Negotiation & Motivation course. Career path Unleash your potential with the Leadership, Management, Innovation, Negotiation & Motivation bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with thisbundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Our business course will help you turn your dreams into reality! This Business course is ideal for advancing your career if you're trying to grow your company or looking for a new business to get into. You can succeed significantly in your business operations if you have the appropriate information and abilities. Our Business course can give you the skills you need to move forward, whether you run a start-up, a small firm, or a major organization. You can acquire the knowledge and abilities that will enable you to boost your earnings and expand your firm from marketing and sales to accounting and finance. The course modules will provide you with the necessary decision-making skills, empowering you to be more confident when selecting the best options for your company. In addition, you will discover the most current strategies and tactics to keep one step ahead of the competition. So don't waste your time anymore. Enrol in our Business course today! This Business Training Bundle Consists of the following Premium courses: Course 01: Business Management Advanced Diploma Course 02: Business Law Course 03: Sales: Psychology of Customers Course 04: Logistic Management Course 05: Level 3 Tax Accounting Course 06: Marketing Fundamentals Course 07: Business Branding Course 08: Ecommerce Management Course 09: Budgeting and Forecasting Course 10: Compliance & Business Risk Management Course 11: Business Writing Diploma Learning Outcomes Gain the capacity to design and carry out successful business plans. Have a basic understanding of accounting and financial analysis in business. Examine the ethical and legal ramifications of conducting business. Recognise the significance of marketing in creating a successful company. Assess how current economic developments are affecting corporate operations. Learn efficient communication techniques that can be used in a professional situation. Make use of technology to make business operations more effective. Identify and put into practice the best methods for controlling resources and people. So enrol now in this Business Training Bundle to advance your career! Curriculum of Business Management 01: Introduction to Business Management 02: Operations Management 03: Introduction to Business Analysis 04: Strategic Analysis and Product Scope 05: Project Management 06: Business Development and Succession Planning 07: Business Process Management 08: Planning & Forecasting Operations 09: Performance Management 10: Management of Cash and Credit 11: Managing Risk and Recovery 12: Quality Management 13: Communication Skills 14: Business Environment 15: Organisational Skills 16: Negotiation Techniques 17: Human Resource Management 18: Motivation and Counselling 19: Customer Service 20: Time Management 21: Conflict Management CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Career path Enrolling on this Bundle can lead you to the following career paths: Finance Advisor Finance Analyst Project Manager Analysis Chief Executive Officer (CEO) Director Entrepreneur Finance Assistant Finance Director Finance Associate And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Embark on a transformative DevOps journey! This comprehensive course equips you with skills in Ansible, Docker, GitLab, backups, and more. Master the art of self-hosting your infrastructure, streamlining deployments, and boosting efficiency. Launch your DevOps career today and unleash the endless possibilities!

Overview Nursing assistants are ESSENTIAL in the healthcare field! Across the UK, hospitals and care facilities rely on skilled individuals to provide vital support to patients and medical teams. With the growing demand for compassionate and well-trained nursing assistants, now is the perfect time to gain the skills and confidence needed to succeed in this rewarding role. The Nursing Assistant Training will provide a full guide to every essential medical procedure that a Nursing Assistant is required to perform. This involves the standardized practices of; patient hygiene, infection control, medical administration, communication techniques, nutritional training, routine venipuncture, safe handling of medicines, pain management and much more. Courses are included in this Complete Training Diploma Course 01: Level 3 Diploma in Nursing Assistant Complete Training Course 02: Medication Administration Level 4 Course 03: Human Anatomy and Physiology Course 04: Clinical Training for Nurses and Carers - Catheterization Course 05: Palliative and End of Life Care Training- Level 5 Course 06: Diabetes Care Diploma Course 07: Nutrition and Health Level 2 Course 08: Treating Post Traumatic Stress Disorder Course 09: Phlebotomy Diploma Course 10: Sterile Services Technician Training Course 11: Stress Management Training Along with our premium Nursing Assistant Course bundle, you will get 10 premium courses specially designed for Nursing assistants. Also, you will get an original hardcopy certificate, transcript and a student ID card. Learning Outcomes of Nursing Assistant Complete Training Bundle: Understand all the legal, practical, and ethical responsibilities of a Nursing Assistant Know how to communicate efficiently with patients and staff Become fully aware of all the necessary health and safety protocols for nursing Learn the nursing requirements for every healthcare setting and the nursing staff therein Gain the ability to perform valuable infection control in an emergency Acquire the ability to perform valuable infection control in an emergency Understand the legislation and guidance of medication management Show the ability to perform essential medical practises like Oxygenation and suchlike Obtain the knowledge of nutrition and fluid requirements for patients Gain the knowledge, skill and guideline to work as a healthcare technician specializing in phlebotomy. Get a comprehensive knowledge of Medical Terminologies of phlebotomy that involves drawing blood and preparing it for lab testing. Get comprehensive knowledge on how to handle medicines safely and much more... Benefits you'll get from choosing Apex Learning for this course: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Nursing Assistant course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Nursing Assistant designed by expert instructors Learn about Nursing Assistant at your ease - anytime, from anywhere Study the Nursing Assistant from your computer, tablet or mobile device So, enroll in the course today and provide the best service for your patients. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Diploma in Nursing Assistant Complete Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Description Begin your journey with Apex Learning right away! The Nursing Assistant - CPD Certified course provides essential skills for effective patient care, including hygiene, infection control, and medical administration. It's perfect for those looking to enhance their abilities and gain CPD certification for professional development. Course Curriculum of Level 3 Diploma in Nursing Assistant Bundle Introduction Working in Different Healthcare Settings Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 Effective Communication Health and Safety Hygiene Infection Control Asepsis Medication Administration Understanding Immune System Rest and Sleep Management Mobility and Immobility Issues of Patients Pain Management for Nurses Nutrition Fluid and Electrolyte Balance Assisting with Elimination Oxygenation How will I get my Certificate? After successfully completing the Nursing Assistant course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for anyone looking to start a career in healthcare support or those wanting to enhance their existing skills in nursing. Whether you're a beginner or have some experience in the nursing field, this course is perfect for individuals passionate about helping others and providing essential care to patients in a variety of settings. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals of nursing so that you can improve your knowledge in the relevant field. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Completing this course will enhance your CV and open doors to various roles in healthcare support. Nursing Assistant Patient Care Assistant Clinical Support Worker Health Support Specialist Senior Nursing Assistant

Whether you're just getting started or brushing up on your skills, The Care Certificate Preparation Standards (1 to 15) - QLS Endorsed Course is your go-to route for mastering the essentials of health and social care. This course covers all 15 recognised standards—ranging from duty of care and communication to infection prevention and safeguarding. Designed with clarity and structure in mind, it helps learners feel confident about what really matters in care roles—clear values, sound knowledge, and a strong sense of purpose. Fully online and accessible anytime, this course gives you the flexibility to learn at your own pace. It’s all about helping you understand the key expectations in care settings and get familiar with how each standard fits into daily responsibilities. No fluff. No filler. Just straight-up guidance built to match real expectations in care environments. With the added benefit of QLS endorsement, this learning experience isn’t just informative—it’s credible. The Care Certificate Preparation Standards QLS Bundle Includes the following Courses Course 01: Certificate in Care Certificate Preparation at QLS Level 2 Course 02: Safeguarding Children Level 3 Designated Lead DSL Key Features of The Care Certificate Preparation Standards Eligibility for QLS endorsed certificate upon successful completion of the The Care Certificate Preparation Standards course Free CPD Accredited Course Fully online, interactive The Care Certificate Preparation Standards course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth The Care Certificate Preparation Standardstraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the The Care Certificate Preparation Standards course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This The Care Certificate Preparation Standards course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your The Care Certificate Preparation Standards course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the The Care Certificate Preparation Standards course, learners will be able to order an endorsed certificate, titled: [Certificate in Care Certificate Preparation], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about The Care Certificate Preparation Standards basics. Requirements No prior degree or experience is required to enrol in this The Care Certificate Preparation Standards course. Career path This The Care Certificate Preparation Standards Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Motorcycle Mechanic and Maintenance Diploma Now Picture yourself cruising down an open road on your motorcycle, the wind in your face and the freedom to go wherever you please. But what happens when your trusty bike needs some TLC? That's where our Motorcycle Mechanic and Maintenance Diploma comes in. With 11 CPD-certified courses, you'll be equipped with the knowledge to handle any issues that arise with your motorcycle. But this Motorcycle Mechanic and Maintenance Diploma bundle isn't just for motorcycle enthusiasts. You'll also receive courses on Microsoft Office Essentials, Microsoft Teams, Leadership & Management, Working from Home Essentials, Mental Health and Emotional Intelligence and Human Behaviour. These courses will benefit not only your career but also your personal life. Through these Motorcycle Mechanic and Maintenance Diploma, you'll gain valuable skills such as effective communication, time management, and report writing that will set you apart in any workplace. You'll also learn how to lead and manage teams, navigate working from home, and maintain positive mental health in the process. To top it off, the first course comes with a free hardcopy CPD certificate, proving your dedication to your professional development. So whether you're a motorcycle enthusiast or looking to enhance your career, our Motorcycle Mechanic and Maintenance Diploma bundle is a perfect choice. Enrol right now! Learning Outcomes of Motorcycle Mechanic and Maintenance Diploma: Develop effective communication and leadership skills Understand the essentials of Microsoft Office and Teams Learn to work from home efficiently and maintain positive mental health Enhance time management and report writing abilities Master the maintenance of motorcycles Gain knowledge on online meeting management Develop emotional intelligence and understand human behaviour Achieve a holistic understanding of management and leadership principles What other courses are included with this Motorbike Mechanic and Maintenance Diploma? Course 01: Motorbike Mechanic and Maintenance Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Leadership & Management Diploma Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Report Writing Course 11: Emotional Intelligence and Human Behaviour Benefits you'll get choosing Apex Learning for this Motorbike Mechanic and Maintenance Diploma: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home The Motorcycle Mechanic and Maintenance Diploma bundle offers a comprehensive learning experience for those interested in motorcycle maintenance, as well as individuals seeking to enhance their leadership and management skills, improve their mental health, and work from home more efficiently. This bundle provides learners with valuable skills such as effective communication, time management, report writing, and emotional intelligence. Course Curriculum of Motorcycle Mechanic and Maintenance Diploma ***Motorbike Repairing and Maintenance Diploma*** Introduction to Motorbike Maintenance Basics of Engine Engine Cooling and Lubrication Ignition Suspension Intake, Fuel, Clutch and Exhaust Systems Electrical Maintenance Wheels, Tires and Brakes Maintenance Transmission, Frame and Steering Cleaning, Setting Up and Storage Troubleshooting How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Motorbike Mechanic and Maintenance Diploma. It is available to all students, of all academic backgrounds. Requirements Our Motorbike Mechanic and Maintenance Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.