3015 Dele courses

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

This is a highly interactive programme designed by the communication experts at TCM. The course helps learners to develop essential skills for everyday management. On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.

ILM Level 3 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham A course for supervisors and junior managers which brings tangible benefits to the participants and to their organisations through applying the concepts taught at each stage directly to the work environment. The course is assessed in a practical manner through work based assignments for which tutorial guidance is supplied. The course is delivered in an interactive way to appeal to a variety of learning styles and to encourage participation.

  The IECB Certified Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO), allowing you to help organizations understand and implement solutions that meet the compliance requirements of the General Data Protection Regulation (GDPR), as well as a number of other regulatory requirements. The course takes a practical look at the GDPR requirements and advises on the mapping of solutions. In this way, delegates can master the role of the DPO and become competent to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority. About This Course   After attending the training course, you can sit for the exam, and gain the 'Certified Data Protection Officer' credential, which validates that you have the Legal and regulatory knowledge required of a key adviser and practical knowledge to advise organisations how to meet their obligations regarding the GDPR compliance   Learning Outcomes; Acquire a thorough understanding of the basic concepts and components of global Data Protection Regulation(s) Understand the correlation between the General Data Protection Regulation and best practice standards such as ISO 27701 Acquire a thorough understanding of the data protection by design requirements, particularly in relation to the protection of data Interpret the data protection requirements within the context of an organization Understand how to support an organization to plan, implement, manage, monitor and maintain ongoing compliance to the GDPR   Our approach  This training course is based on the practical application of best practices used in exercising the role of the DPO. Course modules include practical examples of the role of DPO. Delegates are encouraged to engage in discussions and exercises. A Case Study which brings the materials to life.   Course agenda   Day 1: Introduction to the GDPR Principles Day 2: The role of the DPO in the determination of a GDPR compliance program Day 3: The role of the DPO in business operations Day 4: Monitoring and maintenance of the GDPR compliance programme, as well as the examination   Prerequisites   A basic understanding of the GDPR will benefit course delegates.  What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam fees Who Should Attend?   Individuals seeking to move into the role of DPO Team members who define, implement, and maintain a GDPR compliance programme Information Security Managers responsible for the personal data protection of an enterprise and the management of its risks Members of an information security, risk management, or Data Governance team Our Guarantee   We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and train for free, with the exam retake included too. Assessment   All candidates at official training courses will be offered the opportunity to sit the associated exam. For CDPO, this constitutes a 12 question essay type exam which should be completed within 240 minutes. A passing score is achieved at 70%. Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB.

Demystifying cardiac devices — a practical introduction for healthcare professionals new to device therapy and monitoring A one day introductory course for all healthcare professionals with limited or no experience of cardiac devices. Ever wanted to know why there are so many different devices and what they do? What do device checks even involve? When are they needed? What should I be looking for on my telemetry? The course will be hosted by senior Cardiac Physiologists/ Scientists from the Cardiac Rhythm Management team at Manchester University NHS Foundation Trust. Full draft agenda below. **If submitting payment via CPD funding OR Purchase Order (i.e. not a card payment) - please DO complete your registration - you can detail payment method in the ‘Billing name' box. Many thanks. **

PMI-ACP® Exam Prep This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure

PMI-ACP® Exam Prep: In-House Training This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure

  During this training course, delegates will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. Based on practical exercises, you will learn audit techniques and become competent to manage an audit program, audit team, communication with customers, and understand reporting requirements. After acquiring the necessary expertise to perform this audit, you can sit for the exam and gain the "Certified ISO 13485 Lead Auditor' Certificate. By holding this Certificate, delegates can demonstrate that they have the competencies to audit organizations based on best practices. About This Course   Learning Outcomes   Review a Medical Devices Quality Management System based on ISO 13485 Acknowledge the correlation between ISO 13485 and other standards and regulatory frameworks Understand an auditor's role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011 Learn how to lead an audit and audit team Learn how to interpret the requirements of ISO 13485 in the context of a MDQMS audit Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011   Course Agenda   Day 1: Introduction to Medical Devices Quality Management Systems (MDQMS) and ISO 13485 Day 2: Audit principles, preparation and launching of an audit Day 3: On-site audit activities Day 4: Closing the audit and final exam.   Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final essay style exam, consisting of 12 questions, on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Prerequisites   An understanding of ISO 13485 requirements and knowledge of audit principles. What's Included?   Certification fees are included on the exam price Training material containing over 500 pages of information and practical examples will be distributed An attestation of course completion worth 32 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. Who Should Attend?   Auditors seeking to perform Medical Devices Quality Management System (MDQMS) certification audits Managers or consultants seeking to understand the Medical Devices Quality Management System audit requirements Individuals responsible for maintaining conformance with Medical Devices Quality Management System requirements Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB

  During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an organizational incident management plan. The compatibility of this training course with ISO/IEC 27035 also supports the ISO/IEC 27001 by providing guidance for Information Security Incident Management. After mastering all the necessary concepts of Information Security Incident Management, you can sit for the exam and gain "Certified ISO 27035 Lead Incident Manager" Certification. By holding this certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Incidents. About This Course   Learning objectives   Master the concepts, approaches, methods, tools and techniques that enable an effective Information Security Incident Management according to ISO/IEC 27035 Acknowledge the correlation between ISO/IEC 27035 and other standards and regulatory frameworks Acquire the expertise to support an organization to effectively implement, manage and maintain an Information Security Incident Response plan Acquire the competence to effectively advise organizations on the best practices of Information Security Incident Management Understand the importance of establishing well-structured procedures and policies for Incident Management processes Develop the expertise to manage an effective Incident Response Team   Course Agenda   Day 1: Introduction to Information Security Incident Management concepts as recommended by ISO/IEC 27035 Day 2: Designing and preparing an Information Security Incident Management plan Day 3: Enacting the Incident Management process and handling Information Security incidents Day 4: Monitoring and continual improvement of the Information Security Incident Management plan and the Exam.   Additional Information   Certification fees are included in the exam price. An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. In case candidates fail the exam, they can retake it within 12 months of the initial attempt for free. Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of the IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Prerequisites   A fundamental understanding of ISO/IEC 27035 and comprehensive knowledge of Information Security.  What's Included?   Delegates will be provided with; Course Slide deck Questions and Answers Bank Participant Guide Who Should Attend?   Information Security Incident managers IT Managers IT Auditors Managers seeking to establish an Incident Response Team (IRT) Managers seeking to learn more about operating effective IRTs Information Security risk managers IT system administration professionals IT network administration professionals Members of Incident Response Teams Individuals responsible for Information Security within an organization Provided by   This course is Accredited by NACS and Administered by the IECB

  This training course is designed to help participants acquire the knowledge and skills needed to support an organization in effectively planning, implementing, managing, monitoring, and maintaining a cloud security program based on ISO/IEC 27017 and ISO/IEC 27018. It provides a comprehensive elaboration of cloud computing concepts and principles, cloud computing security risk management, cloud-specific controls, cloud security incident management, and cloud security testing. About This Course   Learning objectives   Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a cloud security program  Acknowledge the correlation between ISO/IEC 27017, ISO/IEC 27018, and other standards and regulatory frameworks Gain the ability to interpret the guidelines of ISO/IEC 27017 and ISO/IEC 27018 in the specific context of an organization Develop the necessary knowledge and competence to support an organization in effectively planning, implementing, managing, monitoring, and maintaining a cloud security program Acquire the practical knowledge to advise an organization in managing a cloud security program by following best practices Course Agenda   Day 1: Introduction to ISO/IEC 27017 and ISO/IEC 27018 and the initiation of a cloud security program Day 2: Cloud computing security risk management and cloud-specific controls Day 3: Documented information management and cloud security awareness and training Day 4: Cloud security incident management, testing, monitoring, and continual improvement; the examination Additional Information   Certification fees are included in the exam price. An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. In case candidates fail the exam, they can retake it within 12 months of the initial attempt for free. Accreditation Prerequisites   The main requirement for participating in this training course is having a fundamental understanding of ISO/IEC 27017 and ISO/IEC 27018 and a general knowledge of cloud computing concepts. Who Should Attend?   Cloud security and information security professionals seeking to manage a cloud security program Managers or consultants seeking to master cloud security best practices Individuals responsible for maintaining and managing a cloud security program Technical experts seeking to enhance their cloud security knowledge Cloud security expert advisors What's Included?   Delegates will be provided with; Course Slide deck Participant Guide Exam fees Our Guarantee   We are an Accredited Training Provider of IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Assessment   The Certified Lead Cloud Security Manager exam meets the requirements of the National Accreditation Service's Examination and Certification Program (ECP). It covers the following competency domains:   Domain 1: Fundamental principles and concepts of cloud computing Domain 2: Information security policy for cloud computing and documented information management Domain 3: Cloud computing security risk management Domain 4: Cloud-specific controls based on ISO/IEC 27017 and ISO/IEC 27018 and best practices Domain 5: Cloud security awareness, training, roles, and responsibilities Domain 6: Cloud security incident management Domain 7: Cloud security testing, monitoring, and continual improvement   All delegates attending an official training course will be offered the opportunity to sit the associated examination. To pass the examination, a passing score of 70% must be obtained by answering 12 essay type questions covering the scope of the course materials. Successful examination candidates will be issued with a Certificate confirming a passing grade along with the relevant CPD certificate.  Provided by   This course is Accredited by NACS and Administered by the IECB